15
Troubleshooting
If a problem occurs with your SSD18C3,
please first check the information listed below before
taking your SSD18C3 in for repair. If you are unable to remedy a problem after trying the following
suggestions, please consult your dealer, service center, or local Transcend branch office. We also
have FAQ and Support services on our website at
www.transcend.com.tw
.
My operating system cannot detect the SSD18C3
Check the following:
1.
Is your SSD18C3 properly connected to the USB port? If not, unplug it and plug it in again. If it
is properly connected, try using another available USB port.
2.
Are you using the USB 3.0 cable that came in the
SSD18C3 package? If not, try using the
Transcend USB 3.0 cable to connect the SSD18C3 to your computer.
3.
A single USB port may not provide enough power for the SSD18C3
to function. Please
connect both large ends of USB 3.0 Y-cable to your computer. This will provide the additional
power necessary to run the drive.
The USB 3.0 Y-cable’s Power Connector provides
additional power for the SSD18C3, and should always
be connected.
4.
Is your SSD18C3 connected to a Mac
®
Keyboard? If so, unplug it and plug it into an available
USB port on your Mac
®
desktop computer.
5.
Is the USB port enabled? If not, refer to the user’s manual of your computer (or motherboard)
to enable it.
6.
Avoid connecting the SSD18C3 through a USB hub.
The SSD18C3 does not power on
Check the following:
1.
A single USB port may not provide enough power for the SSD18C3
to function. Please
connect both rectangular ends of USB 3.0 Y-cable to your computer.
2.
Ensure that the SSD18C3 is properly connected to the USB port(s) on your computer.
3.
Ensure that the USB port is working properly. If not, try using an alternate USB port.
I installed an OS onto the SSD18C3. Why can’t I boot from it?
Current USB 3.0 host devices do not support operating system boot up.
I cannot copy large files to the SSD18C3
