Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
400287 Rev A
Page | 4
Fault Codes 365
LCD Shows Red Home Icon
Device detects an operating error. Press the center button to enter the fault
screen and note the displayed number. Refer to Fault and alert codes (below) for possible correction. If
error continues after taking corrective action and clearing the fault by selecting the checkmark on the
fault screen, contact Somnetics Customer Service.
Fault 1
Issue:
Date/Time have been reset
Causes:
•
Low/No voltage on clock battery.
•
Loose/broken battery solder joint.
Troubleshooting:
1.
Check customer firmware, if 2.1.2 or later there is an issue with the battery
2.
Set up RMA
Fault 3
Issue:
Pressure sensor measured a pressure that was above operating ranges
Causes:
•
Issue in the air pathway
•
Faulty pressure sensor or electronics
•
Pinched or disconnected sensor tube
Troubleshooting:
1.
Remove all power to reset the device
2.
Check all connections and fittings to make sure there are no issues such as blockages
3.
Attempt to run the device again
4.
Set up an RMA if the error persists
