Transcend 365, Transcend 3 and Transcend 2 Troubleshooting Guide
400287 Rev A
Page | 13
b.
After the compliance events are loaded, the software will display the Compliance
Summary screen.
i.
By default, this is the summary for all the data found on the device. If a different
range is desired, use the “Start Date”/”End Date” fields to filter the output.
ii.
The “30 Day Compliance” button will set the data range to the most rec
ent 30
days where the device was used at least 70% of the time
c.
To save or print the report, use the “Export Report” button to create a PDF file of the
current screen
d.
Use the “Daily List”, “Trend Graph”, and “Day Graph” tabs at the top of the screen to get
successively more detailed compliance information
i.
Each of these screens have similar date range and export controls
Device Not Recognized
1.
First try disconnecting the USB and closing the software
2.
Reconnect the USB and then reopen the software. If this worked the CPAP serial number or
green checkmark will show in the upper right. Return to step 3 in the correct section above
3.
If this doesn’t correct the issue, click on the box with a question mark (?) in it on the bottom
right side of the software. This will display what version of the software is being used
4.
Verify the software is the most current by referencing the website
5.
If an older version, download and install the most current version
6.
If the correct version is used and the device is still not being detected, contact Somnetics
Customer Service
