TMS, iWL252 Bluetooth (PSTN/IP), Card Sales & Refunds Quick Guide, 1215 v2
The terminal will connect to Elavon and authorise
the transaction, during this time a number of
messages will appear on the screen.
Your ‘Merchant Copy’ refund receipt will now
be printed and you will be prompted to tear this
off. Please ask your customer to sign the receipt
in the area provided.
Check the customer signature against the
signature on the reverse of their card. If the two
match, press ENTER to continue otherwise press
CLEAR to cancel.
Keep the receipt safe and secure for 18 months
as you may be asked to provide it in the event
of a ‘Chargeback’.
REFUND
AUTH CODE: nnnnn
Elavon
Step
4
Tear Off
MERCHANT RECEIPT
Press ENTER if OK
Press MENU to Reprint
Step
5
REFUND
Signature OK?
Enter=YES Clear=NO
Step
6
For further information regarding Refunds, see Section 18, (page 18) of the
iWL200 Series Terminal User Guide this can be found in the Merchant Zone at
www.transaxmerchantservices.co.uk
Continued Overleaf
