TransAct Printrex 920, Operator'S Manual

Page: 47 / 56

Printer Maintenance
100-TBD - Rev A Page 39
Clearing Paper Jams
If paper has been loaded askew, has been torn off forcefully, or is damp, the
paper may feed abnormally and wrap around the platen roller. These
occurrences are extremely rare, but it is important to know how to clear the
jam:
1. Turn off power to the printer.
2. Open the printer door and remove the paper holder.
3. Tear off the incoming paper (either from the roll, or fanfold supply).
4. Pull on the free end of paper with one hand, while turning the platen roller
with the other hand to unroll paper from the platen.
5. Do not use a razor, knife or sharp object of any kind to cut the paper off of
the platen roller. Nicking or cutting the roller surface will result in progressive
damage to the platen with continued use of the printer.
6. Be very careful not to damage the print head exposed on the underside of
the door. Use bare hands to free the paper to avoid accidental contact with
metal or hard surfaces