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MORE ABOUT OUR WARRANTY
This limited warranty extends only to the original purchaser. Please note that any
warranty services or questions must be accompanied by the order number from the
transaction through which the warranted product was purchased. The order number
serves as your warranty number and must be retained. TRACS will offer no warranty
service without this number. Shipping fees incurred for warranty work is paid for by us.
All original parts (parts installed by TRACS at the original system build) replaced by
TRACS or its authorized service center, become the property of TRACS. Any after-
market additions or modifications will not be warranted and the customer is responsible
for the payment, at current rates, for any service or repair outside the scope of this
limited warranty.
TRACS makes no other warranty, either express or implied, including but not limited to
implied warranties of merchantability, fitness for a particular purpose, or conformity to
any representation or description, with respect to this other than as set forth below.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or
written, expressed or implied. No reseller, agent or employee is authorized to make any
modification, extension or addition to this warranty.
PROCEDURES FOR OBTAINING WARRANTY SERVICE
RMA (Returning Merchandise Authorization) Policy:
If repairs are required, the customer must obtain a RMA number and provide proof of
purchase (most likely we will have your order in our system). RMA and services are
rendered by TRACS only. All returned parts must have a RMA number written clearly on
the outside of the package along with a letter detailing the problems and a copy of the
original proof of purchase. No COD packages will be accepted. No package will be
accepted without a RMA number written on the outside of the package. RMA numbers
are only valid for 10 days from the date of issue.
Should you have any problems with your TRACS air purification system, please follow
these procedures to obtain the service or contact us at
800-813-6247 or email us at
TRACS Air Purifiers are proudly MADE IN THE USA!
