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TracPhone V3-IP User’s Guide

102

Troubleshooting

Antenna/ACU Status

MTA/RSM(GPRS) Status

Message

Description

ANTENNA STATE

General status of the antenna; must be 
“Tracking” to connect to mini-VSAT 
Broadband

ANTENNA DC INPUT

DC voltage measured at the antenna’s 
circuit board; should be between 
38 VDC and 44 VDC

BUC POWER STATUS

Status of the antenna’s BUC (transmit) 
power; should be between 22 VDC and 
26 VDC

CURRENT AZ/EL

Azimuth and elevation at which the 
antenna is currently pointing; azimuth 
is relative to the antenna’s “Forward” 
arrow (bow)

CURRENT SKEW

Current skew angle of the antenna’s 
LNB

IPACU DC INPUT

DC voltage measured at the ICM’s 
power input; should be between 
23 VDC and 25 VDC

IPACU ENET MODEM
PORT STATE

Status of the ICM’s Ethernet 
connection to its built-in modem; 
“Link” indicates the jumper cable is 
connected between B1 and B2 on the 
ICM’s rear panel

Message

Description

MTA STATUS

Status of the ICM’s built-in MTA; 
“Registered” indicates the MTA is 
connected to the voice service

RSM (GPRS) STATUS

This message does not apply to the 
TracPhone V3-IP

Summary of Contents for V3-IP

Page 1: ...KVH Industries Inc User s Guide TracPhone V3IP...

Page 2: ...For detailed installation information please refer to the TracPhone V3 IP Installation Guide If you have any comments regarding this manual please e mail them to manuals kvh com Your input is greatly...

Page 3: ...All other trademarks are the property of their respective owners Disclaimer Every effort has been made to ensure the correctness and completeness of the material in this document No company shall be...

Page 4: ...5 RF Radiation Hazard Area 6 System Overview 7 System Components 8 Satellite Communications 9 Seamless Satellite Switching 11 2 Getting Started Service Activation 15 Contacting the Satellite Airtime a...

Page 5: ...nes 33 Disabling No Transmit Zones 35 Clearing No Transmit Zones 36 5 Voice Connections Voice Service Overview 39 How the Voice Service Works 39 Making a Ship to Shore Call 40 Making a Shore to Ship C...

Page 6: ...al Dome Port Configuration 68 Legacy Port Configuration 69 CommBox Settings on ICM 70 Reset to Factory Configuration 71 7 Data Connections Internet Access Overview 75 Connecting to the Internet 75 Tip...

Page 7: ...tem Logs 106 Operational Log 106 Event Log 107 Equipment ID Numbers 108 Software Versions 109 Technical Support 110 9 Maintenance Preventive Maintenance 113 Software Updates 114 Using the ICM to Updat...

Page 8: ...TracPhone V3 IP User s Guide v A Wiring Diagram Wiring Diagram 131 B LCD Menus LCD Menus Quick Reference Guide 135 C Specifications System Specifications 139 D Glossary Glossary 143 E Index Index 157...

Page 9: ...ction provides important safety information you need to know before using the system It also provides a basic overview of the system and satellite communications Contents About this Manual 3 Important...

Page 10: ...cian should refer to this manual to help identify the cause of a system problem Icons Used in this Manual This manual uses the following icon Typographical Conventions This manual uses the following t...

Page 11: ...andy quick reference guide with basic operating instructions Activation Checklist Details on activating the system for mini VSAT Broadband service Installation Checklist Form that the installer must r...

Page 12: ...normally disconnect it from vessel power secure it from unintended operation and contact KVH Technical Support see Technical Support on page 110 All repairs or modifications must be performed by a tr...

Page 13: ...m Safe Distance to Avoid Risk of RF Radiation Exposure NOTE You can set up no transmit zones to inhibit transmissions within areas frequented by passengers and or crew See Establishing No Transmit Zon...

Page 14: ...The system consists of an antenna and Integrated CommBox Modem ICM that connect to a land based hub via a Ku band satellite The hub managed by a Network Operations Center NOC then provides the link t...

Page 15: ...the correct satellite even while your vessel is on the move Figure 1 3 Antenna Unit Integrated CommBox Modem ICM The ICM is the transceiver and brain of the system Its built in modem processes all in...

Page 16: ...ions that they serve Therefore to communicate via a given satellite you must be located within that satellite s unique coverage area also known as its footprint To view the latest mini VSAT Broadband...

Page 17: ...e sky to transmit and receive signals Anything that stands between the antenna and the satellite can block signals resulting in lost data Common causes of blockage include the following Trees building...

Page 18: ...example the modem selects the next available satellite on the list and the antenna automatically switches to that satellite In addition whenever the vessel travels outside the boundary of the current...

Page 19: ...turn on the system for the first time and how to interpret the system s startup screens Then it introduces the TracPhone V3 IP web interface detailing how to access the Home page and the Help document...

Page 20: ...mbers on page 108 Fax or e mail the completed form s to KVH Fax 1 401 851 3823 E mail satelliteservices kvh com Once KVH processes the form s activates your account and registers your product you will...

Page 21: ...ait five minutes for system startup 5 Turn on your computer s that are connected to the network Once the antenna finds the service satellite and the ICM s modem logs into the mini VSAT Broadband servi...

Page 22: ...modem is communicating OK WAITING FOR GPS The antenna is waiting for a GPS fix GPS ACQUIRED 41 5198N 123 5817W When GPS acquires a fix momentarily displays your latitude longitude RECEIVING SATELLITE...

Page 23: ...nd enter the following web address http minivsat kvh NOTE This web address may not work on all platforms and browsers It also will not work in certain network configurations If the web interface does...

Page 24: ...including the status of the antenna the system s connection to the mini VSAT Broadband service and the voice service connection It also displays the vessel s GPS position and provides a graphical repr...

Page 25: ...lorer version 10 you will first need to adjust the width of the Help s navigation pane to view topics due to a known software issue Condensed Help Resides on the ICM locally Text only format Extended...

Page 26: ...he old copy it had previously stored rather than reload the latest version from the web Since the Help actually consists of a set of web pages you might need to clear your web browser s cache to force...

Page 27: ...ne V3 IP web interface by entering the names of the vessel and phone line It also explains how to change the Administrator password and adjust the brightness of the ICM s front panel LCD Contents Chan...

Page 28: ...ord to something unique To change the Administrator password follow these steps 1 At the TracPhone V3 IP web interface click the Settings tab Then click Account 2 In Security click Edit 3 Enter the cu...

Page 29: ...ll technical support communications To enter your vessel s name in the TracPhone V3 IP web interface follow these steps 1 At the TracPhone V3 IP web interface click the Settings tab Then click Account...

Page 30: ...technical support communications For example you might assign the name Bridge To assign a name to the phone line follow these steps 1 At the TracPhone V3 IP web interface click the Settings tab Then...

Page 31: ...ss ACCEPT 3 At SYSTEM SETTINGS press ACCEPT 4 At LCD BRIGHTNESS press ACCEPT 5 Press MENUS until the display shows the desired brightness setting HIGH MEDIUM or LOW 6 Press ACCEPT 7 Press EXIT to exit...

Page 32: ...ew configure temporarily disable and clear no transmit zones which prohibit the antenna from transmitting within a certain azimuth range Contents No Transmit Zones Overview 31 Status of No Transmit Zo...

Page 33: ...o transmit zones for areas where crew and passengers frequent Whenever the antenna points within a no transmit zone the system disables the transmitter Transmission capability is restored whenever the...

Page 34: ...tatus Information on Home Page The No Transmit Zones column will display one of the following status indications Transmit Enabled green One or two no transmit zones have been set up and are currently...

Page 35: ...e First you need to determine the necessary azimuth range for the no transmit zone s You will need to enter in clockwise order the beginning and ending azimuths that define the outer boundaries of the...

Page 36: ...orce Zones is selected 5 Enter the azimuth range for Zone 1 6 If you wish to set up a second no transmit zone enter the azimuth range for Zone 2 7 Click Save All Settings 8 At the confirmation message...

Page 37: ...the Settings tab Then click No Transmit Zones 2 Click Edit 3 If the Login window appears log in with the Administrator password 4 In No Transmit Zone Ranges click Ignore Zones 5 Click Save All Settin...

Page 38: ...t To clear the no transmit zones follow these steps 1 At the TracPhone V3 IP web interface click the Settings tab Then click No Transmit Zones 2 Click Edit 3 If the Login window appears log in with th...

Page 39: ...about the enhanced voice service It explains how to place calls add virtual numbers check VoiceMail send a fax and access your voice account online Contents Voice Service Overview 39 Making a Ship to...

Page 40: ...call to ring the desired shore phone line Figure 5 1 Voice Service Call Routing Important The TracPhone V3 IP voice service will not provide Automatic Number Identification or Automatic Location Info...

Page 41: ...one number Dialing a Number Outside the Country Assigned to Line 1 Dial the number as an international call International prefix as originating from your Line 1 country country code area city code loc...

Page 42: ...less of vessel location or phone number Long distance rates will apply For details refer to the rate sheet available online at www kvh com mvbcustomercenter 011 International prefix from Line 1 countr...

Page 43: ...ty code you use at home This will allow family friends and business associates in your home region to call your vessel as an in country call NOTE If you wish to change your vessel s phone number conta...

Page 44: ...mbers contact KVH s Satellite Airtime Product Activation department See Contacting the Satellite Airtime and Product Activation Department on page 15 In the example shown here the vessel s company has...

Page 45: ...connected to the ICM You should hear a dial tone 2 Dial 123 to connect to the VoiceMail system 3 Press 2 to access your mailbox 4 Press 1 to access your personal greeting 5 Press 2 to change your gree...

Page 46: ...when you disembark the vessel Choose one of the following options Use a computer Go to your voice account web page see Accessing Your Voice Account on page 48 Then click the VoiceMail button Use a reg...

Page 47: ...would a voice call see Making a Ship to Shore Call on page 40 NOTE Faxing requires 70 kbps bandwidth for sending and up to 90 kbps bandwidth for receiving For extremely reliable faxing KVH offers the...

Page 48: ...ronization necessary for fax communications KVH s optional UCH 250 Fax Server KVH part no 19 0520 overcomes these limitations by providing a dedicated fax line with the reliability of a fully managed...

Page 49: ...view and configure all of the various calling features available to you as well as view account information and listen to VoiceMails To log onto the site follow these steps 1 Go to http kvh myaccountc...

Page 50: ...e two or all three configurations to meet your network requirements It also provides an overview of the advanced network settings that are available on the ICM Contents Wired DHCP Configuration 51 Wir...

Page 51: ...onfigure a wired DHCP network connection follow these steps 1 Connect your computers and other network devices to any of the four User Ethernet ports on the rear panel of the ICM NOTE Use straight thr...

Page 52: ...ddressing see Configuring Computers for DHCP on page 55 2 Enable the wireless access point on the ICM and apply security settings to protect it from outside intrusion see Wireless Settings on ICM on p...

Page 53: ...ow these steps 1 At the TracPhone V3 IP web interface click the Settings tab Then click Network Settings 2 In Wireless Settings click Edit 3 If the Login window appears log in with the Administrator p...

Page 54: ...TracPhone V3 IP User s Guide 54 Network Configuration Figure 6 3 Wireless Settings...

Page 55: ...onfigure a Windows 8 computer for DHCP addressing follow these steps 1 In Control Panel double click Network and Sharing Center To open the Control Panel go to the desktop select Settings from the Cha...

Page 56: ...teps 1 In Control Panel double click Network and Sharing Center You might need to click Network and Internet first You can find the Control Panel either through the Start menu or My Computer 2 In Netw...

Page 57: ...t Obtain an IP address automatically and Obtain DNS server address automatically Then click OK Figure 6 5 Windows 7 Windows Vista Internet Protocol Properties 6 In the Local Area Connection Properties...

Page 58: ...esn t appear simply skip to Step 4 4 In the Local Area Connection Properties dialog box click the General tab select Internet Protocol TCP IP and then click Properties 5 In the Internet Protocol TCP I...

Page 59: ...nfigure a Mac OS X computer for DHCP addressing follow these steps 1 In System Preferences click Network 2 In the Network dialog box select Ethernet then set the following Location Automatic Configure...

Page 60: ...not receive an IP address from the ICM Figure 6 8 Static Configuration Example Important A static IP address provides an open unprotected connection to the Internet Therefore you should only assign a...

Page 61: ...and service 2 Turn on the TracPhone system and make sure it is Online The system must remain online to allow KVH to set up your system over the satellite link 3 Fill out the online form at www kvh com...

Page 62: ...your network device or computer with the static IP data provided in the e mail For details on accessing your computer s TCP IP properties refer to Configuring Computers for DHCP on page 55 Figure 6 1...

Page 63: ...able fields See CommBox Features on page 81 for details on enabling the CommBox software See Physical Ethernet Port Configurations on page 66 for details on changing the ICM s configuration To change...

Page 64: ...TracPhone V3 IP User s Guide 64 Network Configuration Figure 6 11 LAN Settings...

Page 65: ...r Legacy mode the Network Settings page of the ICM will not contain any configurable fields See CommBox Features on page 81 for details on enabling the CommBox software See Physical Ethernet Port Conf...

Page 66: ...lect a physical Ethernet port configuration follow these steps 1 At the TracPhone V3 IP web interface click the Settings tab Then click Network Settings 2 In Physical Ethernet Port Configuration click...

Page 67: ...thernet Port Configuration Setting 5 At the confirmation message click Save Static IP Port Configuration In a static IP configuration the User Ethernet 4 port bypasses the ICM s local subnet to connec...

Page 68: ...for the LAN The User Ethernet ports on the secondary system s ICM are configured as a bridge to the primary system s ICM Whenever the primary system loses its connection to the mini VSAT Broadband se...

Page 69: ...Use the legacy configuration only if the ICM is replacing an older TracPhone V7 or V3 antenna system s belowdecks equipment Do not use this mode with a TracPhone V3 IP V7 IP V11 or V11 IP antenna sys...

Page 70: ...s on enabling the CommBox software For complete details about the CommBox software refer to the CommBox manual To view the CommBox manual follow these steps 1 At the TracPhone V3 IP web interface clic...

Page 71: ...figured no transmit zones Sets the ICM s LCD brightness to High To reset the system to its factory settings follow these steps 1 At the ICM s front panel press MENUS until the display shows DIAGNOSTIC...

Page 72: ...e 6 21 Factory Reset DIAGNOSTIC TOOLS NEXT SELECT EXIT KVH SUPPORT IP NEXT SELECT EXIT CALIBRATE GYROS NEXT SELECT EXIT NETWORK CONFIG WILL BE ERASED PROCEED WITH RESET SELECT EXIT Press MENUS until D...

Page 73: ...n explains how to connect to the Internet via the mini VSAT Broadband service It also provides a number of suggestions for minimizing the amount of data that s transferred over the network Contents In...

Page 74: ...follow these steps 1 Make sure the TracPhone system is online 2 Open a web browser window on any computer connected to the network 3 If you re unable to connect make sure your computer is configured f...

Page 75: ...ervice at sea especially if you are charged by the megabyte on a metered rate plan NOTE Installing network monitoring software on your computer s will allow you to keep track of how much data is downl...

Page 76: ...a setting which will prevent background updates from all installed apps Any malicious applications hidden on your device may also use your Internet connection without your knowledge Therefore prior to...

Page 77: ...Your web browser might also offer tools to block websites or types of content that you specify or allow access to only certain websites that you trust Maximize Caching of Web Pages By default web bro...

Page 78: ...s Although designed for smartphone users on a cellular connection you can access these mobile websites on a desktop or laptop as well KVH recommends you visit mobile websites instead of full sites whe...

Page 79: ...pplication uses Consider the following e mail best practices Use an IMAP Interactive Mail Access Protocol server instead of traditional POP3 Post Office Protocol 3 Disable automatic sending receiving...

Page 80: ...ay server web mail client anti spam and anti virus filters roaming crew accounts and prepaid Internet and e mail services NOTE The CommBox Enterprise Bundle requires integration with a CommBox hub Pur...

Page 81: ...Box web interface with your CommBox user name and password NOTE The CommBox user name and password differs from the ICM s Administrator password For more details about how to use the CommBox refer to...

Page 82: ...rror messages status messages and LED conditions indicate how to view and export the system logs and how to get technical support Contents Initial Steps for Any Problem 85 Troubleshooting a Voice Prob...

Page 83: ...connected to the mini VSAT Broadband service Antenna State Tracking indicates the antenna is tracking the satellite My Phone Online Ready indicates the ICM s built in MTA is connected to the enhanced...

Page 84: ...nt Az El If there is no blockage you might be located outside of the mini VSAT Broadband service coverage area for a coverage map visit www kvh com minivsatmap Step 3 Try Accessing the KVH Test Page T...

Page 85: ...Phone Status on the Web Interface At the TracPhone V3 IP web interface go to the Home page and check the My Phone status information If it shows Unable to Register Voice Service there is an account o...

Page 86: ...its place use a phone that you know is working properly If you are then able to place a call with the new phone the phone you were using is faulty Step 7 Verify the Phone Is Connected Properly Make s...

Page 87: ...problem with your vessel s network Step 4 Ping the Network Connections The Ping command sends a test packet to any IP address you choose and reports how long it takes to receive a response To send a P...

Page 88: ...TracPhone V3 IP User s Guide 90 Troubleshooting Figure 8 1 Pinging the Network Connections Antenna System PC Satellite Hub Internet DNS Server PING 192 168 5 1 4 2 2 1...

Page 89: ...t 10 seconds then reinsert it Verify that a valid TracPhone V3 IP update file ending in kvh is present on the USB device Replace the update file on the USB device with a new file Use a different USB d...

Page 90: ...low it to cool down Then vacuum the ICM s vents see Preventive Maintenance on page 113 If the problem persists you might need to relocate the unit to an area that provides better ventilation 121 The I...

Page 91: ...o calibrate contact KVH 220 One of the antenna s gyros failed Contact KVH 221 The system is not receiving any data from the GPS Contact KVH 222 The antenna s internal temperature exceeds acceptable li...

Page 92: ...us Information on the ICM Front Panel LCD on page 100 Status Information on the Web Interface On the TracPhone V3 IP web interface you can view status information on the following pages Home page see...

Page 93: ...s Eb No Quality of the received satellite signal Eb No Energy per bit noise power per Hertz No Transmit Zones if zones are set up Status of the no transmit zones Transmit Enabled green Antenna is not...

Page 94: ...system s connection to the enhanced voice service Online Ready the voice service is ready for use Offline Logging In Unable to Connect to Voice Service Caused by an account or activation error also di...

Page 95: ...s built in modem Figure 8 3 Support Page The My VSAT Status provides the same basic status information as the Home page with the addition of antenna pointing information Azimuth Az Elevation El and Sk...

Page 96: ...log in waiting for hub reply Successful Logins Number of times the built in modem has logged into the network since the last restart BB Messages RX Number of bulletin board messages received from the...

Page 97: ...ted by your service plan IP Packets TX Number of data packets transmitted by the modem TX State Should be Enabled while tracking the satellite Disabled when pointing within a configured no transmit zo...

Page 98: ...ese steps 1 Press MENUS on the ICM s front panel to bring up the Status menu 2 Press ACCEPT to access the status menu Then use the MENUS and ACCEPT buttons to scroll through the submenus Figure 8 4 St...

Page 99: ...VSAT Broadband service LAN PORT STATUS Status of the Ethernet local area network LAN Link Up indicates a good connection EB NO Quality of the received signal Eb No Energy per bit noise power per Hert...

Page 100: ...elevation at which the antenna is currently pointing azimuth is relative to the antenna s Forward arrow bow CURRENT SKEW Current skew angle of the antenna s LNB IPACU DC INPUT DC voltage measured at...

Page 101: ...Status Message Description CURRENT GPS SOURCE Source of the GPS data used by the system SYSTEM GPS STATUS Status of the antenna s GPS displays vessel latitude longitude if GPS has a valid fix NMEA TRU...

Page 102: ...following tables explain what the different light conditions indicate CONTROL UNIT Light The table below explains what the CONTROL UNIT light indicates Light is Indicates Description Off Off ICM is p...

Page 103: ...in modem is initializing Red Fault Error detected see error message on display Light is Indicates Description Off Off The ICM s built in modem is powered off or initializing Green Online Modem is onl...

Page 104: ...n initiated records all messages that the antenna system generates To start a new log or view the current log follow these steps 1 At the TracPhone V3 IP web interface click the Support tab 2 On the S...

Page 105: ...sults of various self test routines Figure 8 7 Operational Log Options Event Log The Event Log keeps a historical record of the error messages the antenna system generates The most recent entries in t...

Page 106: ...e modem and MTA are built into the ICM Figure 8 9 Viewing Equipment Identification Numbers NOTE You can also view these equipment ID numbers on the front panel LCD go to System Info Hardware Informati...

Page 107: ...ently installed versions of the following software Operating system resides on ICM ICM Antenna you can update this software through the ICM see Software Updates on page 114 Modem MTA CommBox Figure 8...

Page 108: ...ce an operating problem or require technical assistance please contact KVH Technical Support 24 7 Within the Continental U S A Phone 1 866 701 7103 E mail mvbsupport kvh com North South America Austra...

Page 109: ...the system in tip top shape It also explains how to update the software and the modem s satellite configuration files calibrate the gyros and restart system components Contents Preventive Maintenance...

Page 110: ...components and prevent overheating Figure 9 1 Vents on ICM Clean the outside of the antenna with fresh water to remove grime Dirt buildup can affect communications You may use mild detergent but avoid...

Page 111: ...e includes updates to all system components in the antenna and ICM with the exception of the modem Modem updates are downloaded automatically via the satellite connection When a modem update is in pro...

Page 112: ...adband connection follow these steps 1 At the TracPhone V3 IP web interface click the Updates tab 2 Under Software Update Status click Check Now 3 If the ICM is able to connect to KVH s Updates server...

Page 113: ...KVH Technical Support see Technical Support on page 110 2 Connect your computer to the ICM s network 3 At the TracPhone V3 IP web interface click the Updates tab 4 If a Choose File button appears unde...

Page 114: ...ple iTunes App Store 2 Use the iPhone iPod touch app to download the latest software version to your iPhone iPod touch at any time 3 Make sure the TracPhone system is turned on and initialized the ICM...

Page 115: ...Technical Support on page 110 2 Make sure the TracPhone system is turned on and initialized the ICM front panel LCD shows Searching or Tracking 3 Connect your USB flash drive to the USB port on the fr...

Page 116: ...ly via the satellite link When a download is in progress the TracPhone V3 IP web interface shows Updating under Connection Status and the ICM front panel display shows Do not power down Updating for 3...

Page 117: ...certified technicians can download these files from the KVH Partner Portal Customers can get these files from KVH Technical Support see Technical Support on page 110 2 Connect your computer to the ICM...

Page 118: ...necessary 6 At the User Login page enter the following user name and password User admin Password arclight 7 At the Satellite Configuration page click Browse next to SED file Figure 9 9 Uploading New...

Page 119: ...he old versions 12 Click Save files Figure 9 10 Saving the New Files to the Modem 13 When the Files saved message appears click Revert Important Be sure to revert control of SSCF and SED files to the...

Page 120: ...r s Guide 123 Maintenance Figure 9 11 Restoring Automatic Updates 14 When the Revert complete message appears click Reboot to restart the modem It will now use the new configuration files Figure 9 12...

Page 121: ...placed by a KVH certified technician Instructions are provided with the replacement part Important Field replaceable units should only be replaced by a trained KVH certified technician To find a techn...

Page 122: ...gyros follow these steps 1 At the ICM s front panel press MENUS until the display shows DIAGNOSTIC TOOLS 2 Press ACCEPT 3 At KVH SUPPORT IP press NEXT 4 At CALIBRATE GYROS press ACCEPT 5 At PROCEED W...

Page 123: ...Gyros DIAGNOSTIC TOOLS NEXT SELECT EXIT KVH SUPPORT IP NEXT SELECT EXIT CALIBRATE GYROS NEXT SELECT EXIT ONLY PERFORM IN CALM SEAS PROCEED WITH CAL SELECT EXIT CALIBRATING GYROS AZ EL SKEW CALIBRATION...

Page 124: ...ce calls are not working properly while the system is online Restart All Restarts the entire system with the exception of the built in modem Choose this option if the problem cannot be isolated to an...

Page 125: ...V3 IP User s Guide 129 Wiring Diagram Appendix A Wiring Diagram This section provides a system wiring diagram For detailed installation instructions refer to the Installation Guide Contents Wiring Di...

Page 126: ...Port 2 TxD Port 2 RxD Port 2 RxD N C Antenna MTx MRx ICM White Orange Orange White White Brown Blue White White Blue Brown White Terminal Strip Connector Power Data TxRF RxRF Red Black White Gray Gray...

Page 127: ...TracPhone V3 IP User s Guide 133 LCD Menus Appendix B LCD Menus This section provides a quick reference guide to the LCD menus on the ICM s front panel Contents LCD Menus Quick Reference Guide 135...

Page 128: ...No Transmit Zone 2 Range if applicable System Settings LCD Brightness Network Settings IP Assignments Port Status STATUS NEXT SELECT EXIT SETTINGS NEXT SELECT EXIT NO TRANSMIT ZONES NEXT SELECT EXIT S...

Page 129: ...TracPhone V3 IP User s Guide 137 Specifications Appendix C Specifications This section provides the technical specifications of the TracPhone system s components Contents System Specifications 139...

Page 130: ...0 14 5 GHz Antenna gain 31 0 dBi RX band min Transmit power BUC 3 W max Elevation range 7 5 to 75 Azimuth range 720 rotation Satellite coverage See www kvh com minivsatmap Temperature Operational 13 F...

Page 131: ...to 55 C Survival 5 F to 158 F 15 C to 70 C Humidity IEC 60945 104 F 40 C 95 humidity non condensing Interfaces User Ethernet RJ45 IEEE 802 3 10BASE T 100BASE TX 100 Mbps Wireless access point 802 11b...

Page 132: ...TracPhone V3 IP User s Guide 141 Glossary Appendix D Glossary This section provides a glossary of technical terms used throughout the documentation Contents Glossary 143...

Page 133: ...at automatically boosts the gain of a received signal as required to maintain a constant output level Indicates RF level Analog Phone Standard telephone also referred to as POTS Plain Old Telephone Se...

Page 134: ...electronic device Client A computer application that accesses resources held by a server Cloud The cloud refers to the accessibility of software applications and data storage services through a web br...

Page 135: ...vice IP service that translates domain names such as www kvh com into IP addresses such as 63 105 58 10 Downlink Communication path from the satellite to the antenna DVB Digital Video Broadcasting pro...

Page 136: ...0 volts risking damage to the equipment and electric shock potentially resulting in death A floating ground can be prevented by ensuring proper grounding of the device to ship s ground Footprint Cover...

Page 137: ...elected messages that are stored on a remote mail server Messages are saved on the server until the user deletes them Internet Global network connecting a vast number of networks and computers IP Addr...

Page 138: ...odulator demodulator Translates digital signals into analog signals and vice versa MTA Multimedia Terminal Adapter Device that converts analog telephone signals into digital Voice over IP VoIP signals...

Page 139: ...arily used in laptops Ping Software utility used to check a network connection Sends a test packet to the designated address and reports how long it takes to receive a response Polarization Orientatio...

Page 140: ...etwork cable connector for LANs Similar to a telephone jack Router Device that connects multiple IP networks For each data packet it receives that is destined for another IP network determines the bes...

Page 141: ...on IP address For example with a subnet mask of 255 255 255 0 all computers and devices assigned an IP address starting with 195 172 8 belong to one subnet there are 255 possible An IP address startin...

Page 142: ...er to reduce electromagnetic noise Can be either shielded STP or unshielded UTP Used extensively in LANs and telephone networks TX Transmit URL Uniform Resource Locator Address of a web page or file o...

Page 143: ...properly configured wireless network card WEP Wired Equivalent Privacy Security mechanism for wireless networks Encrypts data to protect it from unauthorized interception Wi Fi Wireless Fidelity Refer...

Page 144: ...TracPhone V3 IP User s Guide 155 Index Appendix E Index This section is an index to allow you to find information quickly Contents Index 157...

Page 145: ...re 77 applications data intensive 75 79 attenuation 99 automatic backup and sync disabling 77 automatic updates preventing 77 azimuth 97 102 139 azimuth range no transmit zones 33 B beam satellite 96...

Page 146: ...ge map 9 CRMA 7 D data rate 99 data usage reducing 76 delay voice call 40 DHCP Mac OS X 59 Windows 7 56 Windows 8 55 Windows Vista 55 56 Windows XP 57 dial tone fast 44 dialing sequence 40 dual dome 6...

Page 147: ...n antenna 139 Gnutella 79 GPS position 17 19 source 103 status 103 gyro calibration 125 gyro stabilization 8 H hazard radiation 6 16 heading 103 140 Help 20 Help CommBox 70 Home page 19 94 I ICM descr...

Page 148: ...p 117 L LAN settings 63 latitude 98 LCD brightness 28 LCD menus 135 LEDs 104 legacy configuration 69 lights front panel 104 log event 107 operational 106 login CommBox software 81 modem web page 121 v...

Page 149: ...tatus 98 101 web page 99 MTA IP address 87 MAC address 108 restart 87 127 software version 109 status 96 multimedia disable 78 N network reset to factory 71 settings 63 status 101 wired DHCP 51 wirele...

Page 150: ...antenna 102 BUC 102 ICM 102 transmission BUC 139 power on system 16 preloading web pages disabling 78 preventive maintenance 113 priority voice traffic 39 Product Activation department 15 PSTN 39 R r...

Page 151: ...computer 116 via satellite 115 via USB flash drive 118 software versions 109 specifications 139 spread spectrum 7 8 spyware 77 SSCF 119 SSID 53 startup sequence 17 static IP description 60 Ethernet p...

Page 152: ...41 priority 39 ship to shore calls 40 shore to ship calls 42 status 96 virtual numbers 43 voicemail 44 voicemail 44 VoIP 39 VPN secure 61 W WAP 8 52 warnings 5 web browser settings 78 web interface a...

Page 153: ...847 3327 Fax 1 401 849 0045 E mail info kvh com KVH Industries A S EMEA Headquarters Kokkedal Denmark Tel 45 45 160 180 Fax 45 45 160 181 E mail info emea kvh com KVH Industries Pte Ltd Asia Pacific H...

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