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A776 Two-Color Thermal/Impact Hybrid Printer: User Guide                         A776 UG00001 B  10/06 

Contents

Test printing of both A776 printers ............................................................................................19
Printer and imager configurations .............................................................................................22
Configuring the printer ..................................................................................................................23

Communication interface ......................................................................................................24
Diagnostic modes .....................................................................................................................24
Enable or disable data scope mode ...................................................................................25
Enable or disable receipt test mode ...................................................................................26
Setting the printer emulations and software options  ................................................27

Chapter 4:  Using the Printer ................................................................................................................29

Printing on forms or checks for both A776 printers .............................................................29
Verifying and validating checks for both A776 printers .....................................................31
Inserting checks or cards for imaging (scanning) .................................................................32
Inserting checks for imaging or check verification ..............................................................32
Tips for Avoiding Problems  ..........................................................................................................33
Cleaning ...............................................................................................................................................34
Paper jams ...........................................................................................................................................35

Chapter 5:  Troubleshooting ................................................................................................................36

Status Indications for both A776 printers ................................................................................36

Printer beeps ...............................................................................................................................37
Printer will not print .................................................................................................................37
On-line, paper status, error light flashes ...........................................................................38
Slip-in light does not come on .............................................................................................38
Check print quality poor .........................................................................................................39
Slip station and MICR problems ...........................................................................................40
Knife does not operate ............................................................................................................41

Other conditions ...............................................................................................................................41
Imager conditions ............................................................................................................................41
Contacting a service representative ..........................................................................................41

Summary of Contents for A776 Printer with Imaging

Page 1: ...e A776 Two Color Hybrid Thermal Impact Printer L L O Y D S R E G ISTER QUALIT Y A S S U R A N C E I S O 9 0 0 1 New TPG LogoEZ colorization utility information included A776 Printer without Imaging A7...

Page 2: ...he cable Use of a cable other than described here will require that you test the cable with the TPG printer and your system for FCC and CE mark certification Power Cord A UL listed detachable 3 wire p...

Page 3: ...Printer Configurations 6 Your printer s ID code 6 Communication interfaces 6 Printer and Imager Specifications 6 Chapter 3 Setting up the Printer 10 Choose a location for printer without imaging 10 Ch...

Page 4: ...or checks for both A776 printers 29 Verifying and validating checks for both A776 printers 31 Inserting checks or cards for imaging scanning 32 Inserting checks for imaging or check verification 32 T...

Page 5: ...6 Ordering Paper and supplies 42 Ordering thermal paper 42 Thermal paper specifications 42 Manufacturers 42 Ordering paper from TPG 43 Ordering miscellaneous supplies 43 Cash drawers 43 Forms specific...

Page 6: ...Service Chapter 6 Parts and Supplies What the printer does How it communicates Operator controls Standard features General Specifications Preparing for installation What comes with the printer Packag...

Page 7: ...s via the Dual 9 pin USB interface or 25 pin RS 232 interface Powered USB and Ethernet interface are also available The printer s standard command set allows it to work with software written for TPG o...

Page 8: ...as all of the same features and electronics as the original TPG can build a dual sided imaging capable printer at the factory or you can install an upgrade kit yourself on an existing A776 ColorPOS pr...

Page 9: ...e RS232 interface or the USB interface TPG does not recommend that the RS232 interface be used for image transfer as it is too slow Using Ethernet requires site configuration planning and assigning fi...

Page 10: ...hows the printer status by shining or flashing The slip in light indicates that a form is inserted properly The reset button clears the printer s memory and resets the printer 1 2 3 4 After the printe...

Page 11: ...on MICR D Dual 9 pin RS 232 USB W Powered USB S 25 pin Serial I 9 pin RS 232C USB ION E Ethernet N No Logo T TPG Logo 0 No Imaging Flip 1 Flip 5 Imaging Ithaca N Y Assembled in Mexico Canada ICES NMB...

Page 12: ...ither of the power module options 55W or 75W offered for the A776 base unit can be used Software and Firmware Capability Emulations Available Application Compatible Escape Commands ACEC TPG A756 Color...

Page 13: ...ssed GIF or binary CCITT G4 compressed black white TIFF Image storage 16 megabyte RAM and 8 megabyte FLASH Usability Slip jaw continues as in the A776 base unit An automatic imaging mode with handling...

Page 14: ...lly a network peripheral so to secure image files sent over your network you can use set the tag feature provided with the system We expect that each of your printers will be connected using a standar...

Page 15: ...need to make additional adjustments to the printer s location Devices such as computer monitors or large metal surfaces can affect the printer s magnetic field and cause intermittent check reading err...

Page 16: ...with an imaging module on a level surface and make sure there is enough room approximately 11 inches high 20 inches long and 9 14 inches wide to open the receipt cover to change the paper to open the...

Page 17: ...stions 877 209 0156 or You can also contact us by email Visit our web site at www tpgprinters com and simply click on Contact Us on the main page Remove internal restraint items Packing materials prot...

Page 18: ...om Be prepared to answer questions concerning shipping and billing Request an RMA process be sent to you if required 1 Pack the printer as follows Remove the ribbon cassette Place the two cardboard su...

Page 19: ...send the Set paper type 1D 81 m n command description found in the Programming Guide Refer to the Set paper type selection in the configuration menu See the section on Configuring the printer Open the...

Page 20: ...nd pull straight upward to remove it 1 2 Installing a new ribbon cassette Open the front cover 1 by grasping the cover on each side at the bottom and swing up Unwrap the new ribbon cassette and tighte...

Page 21: ...power supply Note If your system has two cash drawers attach a Y cable to the printer s cash drawer connector as shown Note Connector panel varies with printer configuration The 25 pin serial and Eth...

Page 22: ...in relief tab as shown under Cable routing on page 22 Plug the computer end of the USB cable into the computer Make sure the USB symbol on the connector is facing up when you plug it in 1 2 3 After yo...

Page 23: ...2 After you have connected the printer you may need to set the printer internal parameters for Ethernet operation See Ethernet Terminology and Setup section of the A776 Programming Guide 3 Power supp...

Page 24: ...of the printer Test Procedure To run the test open the receipt cover 1 then while holding down the paper feed button close the receipt cover 2 When the printer begins printing let go of the paper fee...

Page 25: ...1A0E P N 189 7760246A Flash Firmware Revision V1 03 CRC ADCC P N 189 7760248A H W parameters Flash Memoriy Size 2 Mbytes Flash Logos Fonts 1024 kbytes Flash User Storage 64 kbytes Flash Journal Size 6...

Page 26: ...Address 0 0 0 0 Net Mask 255 0 0 0 Remote Host 192 0 0 1 BootP Enabled No DHCP Enabled Yes Telnet Enabled Yes LPD Enabled No Raw TCP Port 9001 Image TCP Port 9000 Error Messages Off Keep Alive On Inac...

Page 27: ...pt for those marked with an asterisk Communication Interface RS 232C serial interface Universal serial bus USB Ethernet cannot be set see next page 27 RS 232C serial interface settings Baud rate Data...

Page 28: ...nter Open the receipt cover and check if there is paper in the printer If not follow the instructions for loading paper Turn the printer so the back is facing you Set DIP switch 1 to the On position d...

Page 29: ...232C settings you want to change Baud rate 115200 baud 57600 baud 38400 baud 19200 baud 9600 baud 4800 baud 2400 baud 1200 baud Number of data bits can not be changed Stop bits can not be changed Pari...

Page 30: ...button as instructed on the Diagnostic Modes Menu to enable or disable the data scope mode test Off normal mode Data scope mode disabled Data scope mode enabled Note Press the paper feed button for a...

Page 31: ...be printed To repeat this test preform steps 3 and 4 again 1 2 3 4 5 To exit the slip test mode Enter the configuration menu again See Configuring the printer on page 26 Disable the slip test mode Exi...

Page 32: ...Sets the default receipt font for monochrome two color and user defined fonts Font size Allows user to set font size for the emulation being used Delete Lead Spaces N Standard Columns Sets the A776 t...

Page 33: ...ut or adjust for paper variations When the printer prints high density color print lines text or graphics it automatically slows down Factory setting is 100 Power supply wattage Max power You can choo...

Page 34: ...the form or check toward the top of the printer until the green slip in light on the top cover turns on This indicates that both sensors are covered Follow the instructions from the host computer The...

Page 35: ...ings on this page whether inserting the form from the front top or side A776_B780 Forms YES eps Glued Edge A776_B780 Forms YES eps Front insertion printing glued edge leading Top or side slip in print...

Page 36: ...ss The computer tells the printer to feed the check into the printer read it and then back it out again 1 2 3 Note If the terminal indicates an incorrect read of the MICR Remove the check Reinsert the...

Page 37: ...cannot be read by the MICR reader in this position 1 2 Front Cover Lower Slip table Top Slip table Cards Inserting checks for imaging and check verification If the MICR line of a check must be verifi...

Page 38: ...sured over one minute of continuous printing Avoid Harsh Environments The A776 printer is a durable piece of equipment and can withstand a range of physical environments However the printer s internal...

Page 39: ...d If the print head appears dirty wipe it with isopropyl rubbing alcohol on a cotton swab or alcohol pen CAUTION Do not use the rubbing alcohol to clean any other parts of the printer This may cause d...

Page 40: ...nter with an imaging module when the print head is all the way to the right move the print head to the left otherwise the front cover may not close and could be damaged Close the front cover 4 a b 5 6...

Page 41: ...the printer and note its behavior Check the on line paper status error light and compare the indications to the following table Test the receipt printer or slip printer as described on page 22 Determi...

Page 42: ...aper is properly blinks and the printer won t cover open the knife jammed the loaded and covers are closed See the print supply voltage out of range or the table on page 41 If the problem print head t...

Page 43: ...to 30 fee of paper left Change the paper soon to avoid running out of paper part way through a transaction See Installing new receipt paper on page 17 Thermal print head The print head may overheat w...

Page 44: ...print quality poor Condition Possible causes What to do Colored stripe on receipt Paper is low Change the paper Receipt does not come out Paper is jammed Open the receipt cover inspect the knife all...

Page 45: ...guide wall and slide it toward the front of the printer until it is visible from the top the light should come on Extra long forms may need to be inserted from the side to disengage the Form Stop See...

Page 46: ...nting not communicating with the host computer or not turning on contact TPG technical support at 1 877 209 0156 For self maintenance organizations a service guide and other service documents can be o...

Page 47: ...based on a core diameter of 22 0 5 mm 0 87 outside 11 5 0 5 mm 0 45 inside Manufacturers Contact the converter of your choice to order paper TPG recommends the following paper grades produced by thei...

Page 48: ...Indiana Cash Drawer Model SLDTM Mitsubishi Int l Corp USA Voice 212 605 2000 P 5035 Light 520 Madison Ave Fax 212 605 2597 T 8051 Standard New York New York 10022 4223 TP 8065 Standard OJI Paper Compa...

Page 49: ...d Kingdom A776 K322 S E V A776 K323 Australia A776 K324 International with plug A795 K326 6 pin female to 3 pin male power adapter A776 K303 3 pin female to 6 pin male power adapter A776 K304 Power su...

Page 50: ...hould be flat and without curls or wrinkles especially at the top Considerations for glued edges on slip paper No glue on bottom edge Right or top edge Paper feeding and insertion are affected by glui...

Page 51: ...e the check could skew it causing paper jams and MICR read errors Ordering ribbon cassettes To order ribbon cassettes contact your sales representative or order from TPG at the following address or to...

Page 52: ...A776 UG00001 B 10 06...

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