background image

To turn on the wireless radio, press the 

Wireless On/Off

 button 

for 2 seconds until the 

WIRELESS

 LED starts flashing.

To turn off the wireless radio, press the 

Wireless On/Off

 button 

for 2 seconds until the 

WIRELESS

 LED stops flashing and is off.

How  do  I  turn  on/off  the  wireless  radio  using 

the Wireless On/Off button on the front panel?

Troubleshooting

What can I do if I cannot access the Internet?

What can I do if I forget my password?

2)   
3)   

Use the default user name and password: 

admin

admin

.

Try to configure your router once again by following the 

instructions in the previous steps of this guide.

Restore  the  router’s  configuration  to  its  factory  default 

settings.  If  you  don’t  know  how  to  do  that,  please  refer  to 

How  do  I  restore  my  router’s  configuration  to  its  factory 

default settings?

1)   

www.tp-link.com

TP-LINK TECHNOLOGIES CO., LTD.

Appendix 1: USB Features Introduction and Application

The USB 2.0 port on the TL-WR1042ND can be used to share your file, media, storage space, and printer across your local network. 
Besides, by setting up an FTP server, you can access your files elsewhere when the router is connected to the Internet.

Scan the QR code to 

access the Application 

Guide for USB features.

http://www.tp-link.com/app/usb

Remote Access via FTP Server

Media Sharing

Local Storage Sharing

Printer Sharing

1)     Make sure that your computer can access the Internet when 

connected directly to the modem using an Ethernet cable. 

2)     Check that if all cables are connected correctly. Try different 

Ethernet cables to ensure they are working properly.

3)     Check that if you are able to access the Router’s web manage-

ment page. If not, please refer to “

What can I do if I cannot 

open the web-based management page?

”.

4)     Please log in the  web management page 

(http://tplinklogin.net), click the menu “

Network > WAN

”, and 

ensure that the WAN Connection Type is Dynamic IP; this is the 

suitable connection type for most DSL/Cable modem and 

other network.

5)     For cable modem users, please try rebooting the modem first. If 

the problem persists, please go to “

Network > MAC Clone

”, 

and click 

Clone MAC Address

 and then 

Save

.  After the above 

two steps, if you are still unable to access the Internet, please 

contact our technical support for further assistance.

1)     Verify all the hardware connections. The computer should be 

connected to the Ethernet port(yellow).

2)     Turn off the router and turn it back on.

3)     Change another cable\web browser\computer.
4)     Check the IP settings of your computer, and ensure that it is 

set to "Obtain an IP address automatically".

What can I do if I cannot open the web-based 

management page?

Technical Support

www.tp-link.com/en/support/faq

For all other technical support, please contact us by using the following details:

For more troubleshooting help, go to 
To download the latest Firmware, Driver, Utility and User Guide, go to

http://www.tp-link.com/en/support/download/

Singapore

Tel:

 +86 755 2650 4400

Fee:

  Depending  on  rate  of  different  carriers, 

IDD.

E-mail:

 [email protected]

Service time:

 24hrs, 7 days a week

Tel: 

+65 6284 0493

Fee: 

Depending on rate of different carriers.

E-mail:

 [email protected]

Service time:

 24hrs, 7 days a week

Tel:

 +44 (0) 845 147 0017

Fee: 

Landline:  1p-10.5p/min,  depending  on 

the  time  of  day.  Mobile:  15p-40p/min, 

depending on your mobile network.

E-mail:

 [email protected]

Service time:

 24hrs, 7days a week

Germany / Austria 
Tel: 

+49 1805 875 465 (German Service)

         +49 1805 TPLINK

         +43 820 820 360

Fee: 

Landline from Germany: 0.14EUR/min. 

Landline from Austria: 0.20EUR/min.

E-mail:

 [email protected]

Service  Time:

  Monday  to  Friday,  09:00  to 

12:30 and 13:30 to 18:00. GMT+1 or GMT+2 

(DST in Germany) 

* Except bank holidays in Hesse

USA / Canada
Toll Free: 

+1 866 225 8139

E-mail:

 [email protected](USA)

               [email protected](Canada)

Service time:

 24hrs, 7days a week

Malaysia
Toll Free:

 1300 88 875 465

E-mail:

 [email protected]

Service time:

 24hrs, 7days a week

Russian Federation
Tel:

 8 (499) 754 5560 (Moscow NO.)

        8 (800) 250 5560 (Toll-free within RF)

E-mail:

 [email protected]

Service time: 

From 9:00 to 21:00 (Moscow time)

*Except weekends and holidays in RF

Tel:

 (+62 )021 6386 1936

Fee: 

Depending on rate of different carriers.

E-mail:

 [email protected]

Service  time: 

  Sunday  to  Friday,  09:00  to 

12:00, 13:00 to 18:00 *Except public holidays

Switzerland
Tel:

 +41 (0) 848 800 998 (German Service)

E-mail: 

[email protected]

Fee:

  4-8  Rp/min,  depending  on  rate  of  different 

time

Service  time:

  Monday  to  Friday,  09:00  to  12:30 

and 13:30 to 18:00. GMT+ 1 or GMT+ 2  (DST)

Indonesia

Australia / New Zealand

Turkey

Tel:

  AU 1300 87 5465 (Depending on 1300 policy.)

        NZ 0800 87 5465 (Toll Free)

E-mail:

 [email protected]  (Australia)

              [email protected]  (New Zealand)

Service time: 

24hrs, 7 days a week

Tel: 

0850 72 444 88

Turkish Service

Fee: 

Depending on rate of different carriers.

E-mail:

 [email protected]

Service time: 

9:00 to 21:00, 7days a week

Italy
Tel:

  +39 023 051 9020

Fee:

 Depending on rate of different carriers.

E-mail:

 [email protected]

Service time: 

Monday to Friday, 

09:00 to 13:00; 14:00 to 18:00

Tel:

 0 800 505 508

Fee:

  Free  for  Landline;  Mobile:  Depending  on 

rate of different carriers

E-mail: 

[email protected]

Service time:

 Monday to Friday 10:00 to 22:00

Toll Free: 

0800 608 9799 (Portuguese Service)

E-mail:

 [email protected]

Service time:

 Monday to Friday, 9:00 to 20:00; 

Saturday, 9:00 to15:00

Poland
Tel: 

+48 (0) 801 080 618 

        +48 223 606 363 (if calls from mobile phone)

Fee:

 Depending on rate of different carriers.

E-mail:

 [email protected]

Service time:

 Monday to Friday 9:00 to 17:00

GMT+1 or GMT+2 (DST)

France
Tel:  

0820 800 860 (French service)

Email:

 support.fr @tp-link.com

Fee:

 0.118 EUR/min from France

Service time: 

Monday to Friday, 9:00 to 18:00 

*Except French Bank holidays

UK

Global

Ukraine

Brazil

POWER

WPS

RESET USB

INTERNET

1

2

3

4

LAN

RESET USB

INTERNET

Appendix 2: Additional Features

You can set up additional features by referring to the Technical Support page on the TP-LINK website or the User Guide on the resource CD.

Scan the QR code to access the Technical Support page. 

Or access the website

http://www.tp-link.com/en/support/faq

Open ports for Game Console                                      FAQ ID: 72
Set up Bandwidth Control                                              FAQ ID: 194
Set up Parental Control                                                   FAQ ID: 350
Set up Access Control                                                      FAQ ID: 359
Set up WDS Bridging                                                        FAQ ID: 440
Set up/Change the wireless security settings          FAQ ID: 256
Upgrade the firmware                                                      FAQ ID: 296
Restore the factory default settings                             FAQ ID: 426      

With the Router powered on, use a pin to press and hold the 

RESET

  button  on  the  rear  panel  for  about  8  seconds  before 

releasing it.

How do I restore my Router’s configuration to 

its factory default settings?

POWER

WPS

RESET USB

INTERNET

1

2

3

4

LAN

POWER

WPS

RESET USB

INTERNET

1

2

3

4

LAN

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