TP-Link Deco X20-DSL User Manual Download

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FAQ

Solutions to common problems during setup or use are provided here for reference. Follow the steps in the provided link to solve your problem.
If problems still exist, contact us:

https://www.tp-link.com/support

Q1. What should I do if I fail to configure the main Deco and get stuck on “We couldn't find Deco”?

Refer to the guide

https://www.tp-link.com/support/faq/2239/

or follow the video

https://youtu.be/2HYuEYS9XJM

Q2. What should I do if I fail to configure the satellite Deco and get stuck on “We couldn't find another Deco”?

Refer to the guide

https://www.tp-link.com/support/faq/1447/

or follow the video

https://youtu.be/iVgDzoo16T4

Q3. What should I do if I fail to configure the main Deco and get stuck on “Testing Internet Connection”?

Refer to the video

https://youtu.be/OSUrGdWH-i0

Q4. What should I do if my wireless devices cannot connect to Deco?

Refer to the guide

https://www.tp-link.com/support/faq/2718/

Q5. What should I do if Deco suddenly lost internet access?

Refer to the guide

https://www.tp-link.com/support/faq/1454/

Q6. How can I find a suitable spot for my Deco?

Refer to the guide

https://www.tp-link.com//support/faq/1446/

Q7. What can I do if the Deco app isn't working properly?

Refer to the guide

https://www.tp-link.com/support/faq/1456/

Summary of Contents for Deco X20-DSL

Page 1: ...Deco X20 DSL AX1800 VDSL Whole Home Mesh Wi Fi 6 System User Guide VDSL Mesh Wi Fi 6 System 1910013005 REV1 0 0 2021 TP Link...

Page 2: ...eless Router 8 Add More Decos 12 Dashboard 13 Check Deco Status 14 Set Main Deco 15 Manage Connected Devices 16 Remove Reboot Deco 17 Create A New Network 18 Delete A Network 20 HomeShield 21 Wi Fi Se...

Page 3: ...uct information can be found on the product page at https www tp link com A Technical Community is provided for you to discuss our products at https community tp link com Our Technical Support contact...

Page 4: ...well Red pulse Deco is disconnected from main Deco Red solid Deco has an issue Reset Button Press for 1 second and release to reset Deco to factory default settings The light changing from pulsing yel...

Page 5: ...Modem Router Mode When working in DSL Modem Router mode Deco connects to the internet via a phone cable Follow Set Up Your Deco as A DSL Modem Router to set up your Deco Wireless Router Mode When work...

Page 6: ...1 Download and install the Deco app Scan the QR code below or go to Google Play or the App Store to download the Deco app Install the app on your Android or iOS smartphone or tablet or 2 Log in with...

Page 7: ...o Connect your Deco to the splitter or directly to the phone jack with the provided phone cable Then Power on your Deco 6 Connect to the Deco s Wi Fi Wait until the Wi Fi Signal LED pulses blue then c...

Page 8: ...select Other 9 Set up internet connection Select the internet connection type and enter the VLAN ID If you are not sure contact your internet service provider 7 Select a location Select a location fo...

Page 9: ...12 Setup complete Your Deco network is now up Connect all devices to the network You can also add more Deco units to expand the Wi Fi coverage 10 Create your Wi Fi network Set a network name and a pa...

Page 10: ...1 Download and install the Deco app Scan the QR code below or go to Google Play or the App Store to download the Deco app Install the app on your Android or iOS smartphone or tablet or 2 Log in with...

Page 11: ...modem Connect your Deco to the modem and power them both on If you don t have a modem connect the Ethernet outlet directly to your Deco 6 Connect to the Deco s Wi Fi Wait until the Wi Fi Signal LED pu...

Page 12: ...internet service provider 9 Create your Wi Fi network Set a network name and a password These will be the name and password you use to connect your devices to Wi Fi 7 Select a location Select a locat...

Page 13: ...your Wi Fi network Connect your phone tablet to the Deco s new Wi Fi 11 Setup complete Your Deco network is now up Connect all devices to the Deco network You can also add more Deco units to expand th...

Page 14: ...eco units to the network to expand the Wi Fi coverage and manage them conveniently on your Deco app In Overview tap Select the Deco model you want to add and follow app instructions to complete the se...

Page 15: ...you can get an overview of the network status customize your home network with enhanced security using a kit of features built to TP Link HomeShield and set up various advanced features Tap to get an...

Page 16: ...an check the working status of all the Decos check the details of each Deco unit change the Deco s location name and more Tap to check all Decos status Change or customize the location name of the Dec...

Page 17: ...up you can replace the main Deco with any satellite Deco without resetting and reconfigure the whole network 1 In Overview tap 3 Choose a satellite Deco and follow app instructions to complete the set...

Page 18: ...e working status of all the connected devices view the device details and change the device settings Tap a client to check the details Tap Belongs to to add a unique profile for the device and manage...

Page 19: ...s You can also press the Reset button at the bottom of Deco for 1 second and release to quickly reset your Deco to factory default settings 1 In Overview tap 3 Tap to remove or reboot the Deco Note If...

Page 20: ...hem conveniently from the Deco app with one account You can also help family or friends manage their network on your Deco app Two methods are provided as below to create a new network Method 1 Create...

Page 21: ...19 Method 2 Create a new network from the Menu page 1 Tap to open the Menu 2 Tap CREATE NEW NETWORK 3 Follow app instruction to complete the setup...

Page 22: ...20 Delete A Network You can delete a Deco network if you don t need it anymore Deleting a Deco network will reset all Decos in this network to factory default settings 1 In Overview tap 2 Tap Delete...

Page 23: ...Examine your network regularly to identify the potential risks thus improving your network performance and security Real Time Protection Real Time Protection is for Pro users only There are three way...

Page 24: ...the network name and password of your main network at any time and share the network easily with family and friends Manage main network eg change your main network s Wi Fi name and password Tap Wi Fi...

Page 25: ...eate and share a separate network for guests to guarantee the security and privacy of your main network Tap Wi Fi and enable Guest Network Set a Wi Fi name and password for the guest network Share you...

Page 26: ...to avoid devices added on the blacklist to access to your network ensuring the safety of your personal information shared in the network 1 Tap Blacklist 2 Tap on the top right corner and add clients o...

Page 27: ...experience An up to date firmware provides better and more stable network performance Always update your Deco to the latest firmware version when prompted in the Deco app 1 Tap Update Deco 2 Download...

Page 28: ...ou to quickly and securely connect a client to a network with a tap without entering any password 1 Tap WPS 2 Tap the WPS icon in the Deco app and then on your client 3 Your client has connected to th...

Page 29: ...nd family members to help manage your network Each manager should have their own TP Link ID Tap Managers and follow app instructions to add other TP Link ID account as manager Then the manager can sta...

Page 30: ...e you can configure the DSL settings only when your Deco works in DSL Modem Router mode Follow the instructions below to explore different features Tap Advanced Change the internet connection type and...

Page 31: ...mode Modify LAN IP to avoid IP address confict Note This feature is not available when your Deco works in Access Point mode Change DHCP server settings Note This feature is not available when your De...

Page 32: ...e This feature is available only when your Deco works in DSL Modem Router mode Enable MAC Clone if Deco fails to connect to the internet Tip For more about MAC Clone refer to https www tp link com sup...

Page 33: ...and local servers using a domain name Note This feature is not available when your Deco works in Access Point mode Enable SIP ALG to communicate with SIP Session Initiation Protocol servers via NAT N...

Page 34: ...al towards connected devices for stronger connections Toggle off LED to turn off the light on Deco Configure the Night Mode to turn off the LED light at bedtime only Enable UPNP to allow your local ne...

Page 35: ...33 Set connection alerts to receive notifications once the clients connect to or disconnect from Deco Set notifications to receive alerts in the notification bar Change the operation mode...

Page 36: ...Deco Refer to the guide https www tp link com support faq 1447 or follow the video https youtu be iVgDzoo16T4 Q3 What should I do if I fail to configure the main Deco and get stuck on Testing Interne...

Page 37: ...sions of directives 2014 53 EU 2009 125 EC 2011 65 EU and EU 2015 863 The original EU declaration of conformity may be found at http www tp link com en ce RF Exposure Information This device meets the...

Page 38: ...ils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes 1 l appareil ne doit pas produire de brouillage 2 l utilisateur de l appareil doit accepter tout brouillage radi...

Page 39: ...n the radiator your body D claration d exposition aux radiations Cet quipement est conforme aux limites d exposition aux rayonnements IC tablies pour un environnement non contr l Cet quipement doit tr...

Page 40: ...inated diphenyl ethers PBDE PCB 1 0 1 wt 0 01 wt Note 1 Exceeding 0 1 wt and exceeding 0 01 wt indicate that the percentage content of the restricted substance exceeds the reference percentage value o...

Page 41: ...evices are not allowed Adapter shall be installed near the equipment and shall be easily accessible Operating Temperature 0 C 40 C 32 F 104 F Storage Temperature 40 C 60 C 40 F 140 F Please read and f...

Page 42: ...t WEEE This means that this product must be handled pursuant to European directive 2012 19 EU in order to be recycled or dismantled to minimize its impact on the environment User has the choice to giv...

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