TP-Link Archer AX10 Manual Download Page 42

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Basic Troubleshooting Guidelines

I can’t get the internet speed as per

subscribed?

There are many factors that caused you

can’t

get maximum internet speed like a such as poor WiFi

coverage, WiFi deadzones, WiFi interference, device software/hardware issues and many more.

To measure the actual internet speed, please disconnect all the devices from the WiFi/LAN network
then please perform the speed test by using direct cable to the computer.

The steps can advice customer to reduce the slow connectivity issues:

1. Frequently reboot the RGW (enable auto reboot in the RGW setting). The RGW will scan and auto

assign to the best channel after rebooted, thus can minimize the WiFi interference issue.

2. Connected to WiFi 5GHz band.

3. Use Mesh WiFi/extender/booster to enhanced the WiFi signal.

4. Check the device specs to know about device capability.

Summary of Contents for Archer AX10

Page 1: ......

Page 2: ...Content 1 Product Overview 2 Advanced Addition Features 3 Package Content 4 Router Physical Setup 5 Quick Setup 6 Wireless Setting 7 Modify HSI Setting Change Domain Work Order 8 Basic Troubleshooting...

Page 3: ...Product Overview...

Page 4: ...Overview AX1500 Next Gen Wi Fi 6 Router Faster AX Wi Fi speeds up to 1 5 Gbps Ultra Low Latency by AX Tech Connect More Devices with OFDMA Responsive Processing with 1 5 GHz Triple Core CPU Full Gigab...

Page 5: ...Wi Fi standards Hardware Ethernet Ports One Gigabit WAN Port four Gigabit LAN Ports Hardware 1 5 GHz Triple Core CPU Buttons WPS Wi Fi Button Power On Of Button Reset Button Antennas Four External An...

Page 6: ...Front View...

Page 7: ...LED INDICATORS Power on off indicator...

Page 8: ...BackView...

Page 9: ...Advanced Addition Features...

Page 10: ...e Open VPN and PPTP VPN connection Airtime Fairness Balances bandwidth of connected devices to improve overall throughput and efficiency Smart Connect Intelligently switches each device s connection t...

Page 11: ...ption One touch WPA wireless security encryption Easy ON OFF Turn ON or OFF wireless function using the WiFi button Power ON OFF Conveniently power ON or OFF your router as required Hassle free Manage...

Page 12: ...and visitors Access Control Establishes a whitelist or blacklist to allow or restrict certain devices to access the internet Parental Controls Restricts internet access time and contents for children...

Page 13: ...Package Content Archer AX10 AX1500 Wireless Dual Band Gigabit Router RGW RJ45 Cat 5e Ethernet Cable Power Adapter Quick Installation Guide...

Page 14: ...2 minutes for it to restart 3 Connect the power adapter to the router and turn on the router 4 Verify that the hardware connection is correct by checking the following LEDs Note Note If the 2 4GHz LE...

Page 15: ...For your security and best performance please i Do Not locate the modem router in the place where it will be exposed to moisture or excessive heat ii Keep away from the strong electromagnetic radiati...

Page 16: ...Quick Setup...

Page 17: ...SSID Network Name and Wireless Password printed on the label at the bottom of the router Click the network icon of your computer or go to Wi Fi Settings of your smart device and then select the SSID...

Page 18: ...ws Mac OS or UNIX OS with a Web browser such as Microsoft Internet Explorer Mozilla Firefox or Apple Safari 2 Launch the web browser then key in the URL http tplinkwifi net or http 192 168 1 1 then cl...

Page 19: ...Quick Setup Follow the step by step instructions to complete Quick Setup configuration 4 Select your TimeZone then click Next...

Page 20: ...et Service Mode Internet ServiceType VLAN HSI VLAN VoBB TM Retail Celcom 2 Celcom 2 Home 623 825 CTSB Retail Celcom 1 Celcom 1 Home 101 201 CTSB Biz Celcom 1 Celcom 2 Biz 601 201 SACOFA Retail Celcom...

Page 21: ...Quick Setup 6 Key in the Username and Password as per details given inthe Work Order then click Next...

Page 22: ...Quick Setup 7 You can change the default SSID and password as preferred by the customer then click Next...

Page 23: ...Quick Setup 8 Connection TestInProgress Please wait...

Page 24: ...Quick Setup 9 Connection Success Click Next...

Page 25: ...Quick Setup 10 Once completed the page as below will be displayed Now you can enjoy the internet service...

Page 26: ...Wireless Setting...

Page 27: ...t allows each of the router s wireless bands to use the same wireless settings The router can balance network demand and assign devices to the optimum band 2 Enable Disable WiFi network 3 Change WiFi...

Page 28: ...tting Basic WiFi for Guest You can offer to the customer to create dedicated WiFi network for their guest 1 Please key in the preferred WiFi SSID and the password for guest as given by the customer 2...

Page 29: ...Modify HSI Setting Change Domain Work Order...

Page 30: ...to the Public Dynamic IP For On Site Installation Change Domain work order you just need to modify the setting from the existing configuration domain xxxxx celcomhome to the new domain xxxxx celcomfir...

Page 31: ...the account already assigned with Public Dynamic IP Click Network Map check the Internet IP Address Value The IP range for Public IP should start with 183 171 xxx xxx The IP range for Private IP shoul...

Page 32: ...Domain IMPORTANT NOTES We do not provide any settingat the customer s additional equipment CCTV Alarm SmartHome etc Please advice customer to contact their equipment vendor provider for further assis...

Page 33: ...Basic Troubleshooting...

Page 34: ...BasicTroubleshootingGuidelines...

Page 35: ...Internet LED is Orange please check the Internet configuration Please ensure the setting parameter Username Password are key in correctly If the Internet LED is Orange please check the BTU ONT Port O...

Page 36: ...connected to the modem router Try to log in to the web management page of the modem router using the default address at http 192 168 1 1 If failed please change the computer settings to obtained an IP...

Page 37: ...Basic Troubleshooting Guidelines Please check the internet connection status at the Network Map...

Page 38: ...Guidelines Please check all the parameter value VLAN ID connection type account Username and the Password are correct Tomodify the setting click Internetmenu and you can do the changes here Click Sav...

Page 39: ...Basic Troubleshooting Guidelines If the service is back to normal connected you can see the symbol tick at the Internet icon and the IP number at the Internet IP Address...

Page 40: ...hooting Guidelines Reference for the VLAN ID value Access Provider VLAN HSI VLAN VoBB TM Retail 623 825 CTSB Retail 101 201 CTSB Biz 601 201 SACOFA Retail 101 201 Forest City Retail 101 201 Forest Cit...

Page 41: ...ure the wireless adapter driver is installed successfully and the wireless adapter is enabled You can refer to the relevant document or contact the wireless adapter manufacturer 3 Restart the devices...

Page 42: ...ct all the devices from the WiFi LAN network then please perform the speed test by using direct cable to the computer The steps can advice customer to reduce the slow connectivity issues 1 Frequently...

Page 43: ...connect to the Wireless Network please follow the steps below 1 Try to reboot all the devices 2 On device please try to Forget Network or delete the WiFi history or Reset Network Setting then try to...

Page 44: ...highly recommended to frequently reboot the RGW You can assist the customer to configure the router with Auto Reboot feature To enable this feature please click Advanced System Reboot Reboot Schedule...

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