The following symptoms are normal during operation of the heater.
BEFORE REQUESTING A SERVICE CALL
When heater is started
or extinguished.
When heater is
in operation.
Odor
CONDITION
White smoke or smell inside home when the heater
is first used.
Flashing flames visible in viewing window for a few
minutes after ignition.
Irregular metallic “cracking” noises when when
heater is ignited or extinguished.
Warm air is not discharged as soon as ignited.
Regular pulse “Ticking” noise from heater.
Heat chamber or heat exchanger can be seen
through the air outlet louver’s glowing red hot.
Occasional yellow flickering in blue flame.
Spilled paraffin
Use of inferior paraffin
REASON
Machine oil used in factory assembly, or transit
dust burns off the surfaces of the burner or heat
exchanger.
The burner is cold and igniter is kept running for a
while after.
Expansion / contraction of hot metal components
within the heater warming and cooling.
Delay is to prevent nuisance cool air.
Sound of fuel pump in normal operation.
Normal
Normal
—Wipe off any paraffin spills from fuel sub tank,
removable fuel tank and drip tray.
—Remove fuel and refuel using fresh, water-clear
paraffin.
SECTION G:
TROUBLESHOOTING
ERROR CODE
E-0
E-2
E-6
E-8
E-12
E-13
E-22
E-23
FUEL
-- : --
Hi
Lo
INFORMATION
Power failure (low voltage, unstable frequency)
Ignition safety feature is activated.
Extinguished during operation.
Blower motor malfunction
Overheating safety feature is activated.
Burner thermistor malfunction
Excess fuel in the burner
Ignition failure three times
Primary flame rod (Flame sensor) is malfunction and/or dirty
No fuel
Timer is not setting.
Room temperature is higher than 35˚C (95˚F).
Position of room temperature sensor is not correct.
Room temperature is lower than -10˚C (14˚F).
Room thermistor malfunction or disconnected.
WHAT TO DO
Check power source.
Contact your dealer.
Contact your dealer.
Contact your dealer.
Clean the air filter and remove dust.
Contact your dealer.
Contact your dealer.
Contact your dealer.
Consult your dealer.
Refill fuel.
Set the timer.
Check the position of room temperature
sensor. / Contact your dealer.
Check the position of room temperature
sensor. / Contact your dealer.
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