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IF YOUR RICE WARMER REQUIRES SERVICE
1. Have a copy of your invoice if under warranty
2. Call (718)388-5650. Request a Return Goods Authorization
(RGA) number.
Carefully pack and send it prepaid, adequately insured and in the
original carton if possible. Enclose a letter describing the problem.
Mark the RGA number on the outside of the carton.
To get the best taste from your rice
1. Do not use rice that was cooked and placed in the warmer
more than 12 hours.
2. Never serve rice (or any food) that may have spoiled.
3. Clean the rice warmer if spoiled rice has been in the
warmer.
4. Rice could turn yellow if the unit has overheated due to a
malfunction. Do not attempt to use the unit again. Call
our service department at (718)388-5650 and ask for rice
warmer service. Do not return any unit without proper
authorization.
