Town Food Service Equipment Company, Inc.
718/388-5650 outside New York State 800/221-5032
7
rICE WarmEr lImITEd WarraNTy
Town Food Service Equipment Co., Inc. (Town) warrants it
’
s rice warmers to
be free of defects in materials and workmanship, subject to the terms specified
below. This warranty is limited to parts replacement and does not include any
labor allowance. Any service charges or charges for parts replacement are the
customer
’
s responsibility. Commercial electric rice warmers are warranted for a
period of 6 months. The warranty period for all electric rice warmers shall
commence at time of shipment from Town. The warranty period may be extended,
at Town
’
s option, if proof of installation (specifying model and serial number) at
a later date, but in no case shall warranty be extended beyond (9) months after
date of shipment from Town.
parts and labor are covered for the warranty period for properly packed units
returned to Town prepaid. Town cannot be responsible for shipping damages to
any unit returned with improper packaging. parts that have failed due to defective
materials or workmanship will be replaced at no charge. Units repaired under
warranty will be returned freight prepaid. Warranty for the new parts will be for
the remainder of the original warranty period. Freight will be added to the invoice
for nonwarranty repairs. There will be no credit for defective units returned.
Customers are requested to clean units before returning them for service.
Units returned in abused or unsanitary condition will not be serviced without the
customer
’
s consent to pay an appropriate labor charge to clean and repair the
rice warmer. If the customer does not agree, the unit will be returned without
cleaning or repair. This warranty does not cover any failures or operating
difficulties due to accident, abuse, misuse, alteration, misapplication, improper
installation or improper maintenance or service. Town does not authorize any
person or company to assume on it
’
s behalf any obligation or liability in
connection with this unit in any manner whatsoever. If warranty service becomes
necessary, the unit must be brought to the dealer where rice warmer was
purchased, carefully packaged. Be sure to insulate the enamel jacket from the rice
pot. Town will charge for repairs to units returned and damaged due to abuse for
any reason. Units must be carefully packed to avoid damage during shipment.
The returning agency is entitled to request from the purchaser the costs of shipping
and handling charges to return the unit. Before any unit is returned, call Town at
718/388-5650 and request a Return Goods Authorization (RGA). Be advised this
RGA is only authorization to return your unit for evaluation. No credit of any kind
may be taken arising from an RGA. The unit will be inspected to verify the
difficulty for which it was returned. once the difficulty is verified, it will be
repaired and the unit returned at no charge if due to faulty materials and/or
workmanship. If defective for any other reason, the unit will be repaired and the
customer charged for the cost of the labor and materials for the repair plus return
delivery costs.
If unit must be returned to Town, carefully pack (preferably in the original
carton), send prepaid, adequately insured, and with the RGA clearly marked on
the outside of the package.
