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The Town and Country Fires Guarantee
Town and Country Fires Ltd guarantee the quality of workmanship of their multi fuel stoves for twelve
months from the date of purchase.
Stoves must be installed to current Building Regulations, National and European Standards and per our
Installation / User instructions supplied with the stove. Installation must be carried out by a competent
installer.
Using a non approved fuel may cause damage to the stove and will not be covered by our guarantee,
Wood needs to be dry and seasoned (maximum 20% moisture content. Do not use household coal,
petroleum based fuels, Petrocoke,Cozycoke,Excell Burnwell and Anthracite. (A comprehensive list of
approved fuels for closed appliances is available on the HETAS website).
Usage of our multi fuel stoves should be as per our Installation / User Instructions provided with the stove.
Any warranty claim requires Proof of defective workmanship and delivery of the defective product to our
factory within twelve months of the date of purchase.
Parts which are classed as consumables and are excluded from our Guarantee include;
Grates, Fire Bricks, Baffles, Fuel Guards, Ash Pan, Glass, Door / Glass Seals and Paint.
Claims under this guarantee should be made through the Approved Town and Country Dealer the
appliance was originally purchased from.
Please complete the enclosed form in full to validate your guarantee, and extend the guarantee from one
year to ten years. Please note the extended guarantee is only valid when your stove was purchased from a
Local Approved Town and Country Dealer and not a third party reseller.
Town and Country Fires are not liable for any incidental loss, damage or injury, however caused.
This Guarantee is only applicable in the UK.
This Guarantee does not affect your statutory rights.
Please keep this page for your future reference.
Issue No. 01 01/03/2010
