Town & Country Fireplaces TCWS38D User Manual Download Page 14

PILOT FLAME

FLAME SENSOR

ELECTRODE

PILOT

Figure 25:  Pilot assembly.

CAUTION:  

Turn off gas and electrical power supply (if applicable) and allow ample time for unit to 
cool before servicing appliance.  It is recommended that the fireplace and its venting 
should be inspected at least once a year by a qualified service person.

Glass Panel:

Warning:  Do not operate fireplace with glass panel removed, cracked or 
broken. Replacement of the glass panel should be done by a licensed or 
qualified service person.

Do not strike or otherwise impact the glass in anyway that may cause it to break. 
If the glass becomes cracked or broken it must be replaced before using the 
fireplace. Replacement glass can be obtained from your nearest Town & Country 
Fireplaces dealer. The size required is 42” x 36” x 5mm. Use ceramic glass only.  
Do not substitute with any other type.

To remove broken glass, remove window frame as noted in “Window Frame 
Removal” section.

Unclip the Glass Retainer Clips located at the top and sides of the Window Frame. 
Pull the top edge of the glass out of the frame first, then lift it up and out of the bot-
tom edge.

Install the new piece of glass with the gasket into the frame so that the thicker bead 
of gasket faces the fireplace.

Re-install glass retaining clips.

Annual Inspection:

1.  Remove glass panel and inspect the decorative burner media (such as logs, pebbles, glass etc) for soot build up. If excessive 

build up of soot is present, have a qualified service person inspect and adjust the unit for proper combustion. Clean the decora-
tive media and use a brush or vacuum cleaner to clean the burner, paying close attention to the burner ports. 

2.  Check the pilot system for proper flame size and operation. Clean pilot free of soot, dust or any other deposits.  

3.  Check that the vent pipe and vent terminal are open and free from blockage or debris. If the venting is disassembled for cleaning, 

it must be properly assembled and re-sealed.  

4.  Check glass panel gasket, replace if necessary. It is important that the glass seal be maintained in good condition. 

5.  Check and replace batteries as needed.

Note:  The appliance area must be kept clear and free from combustible materials, gasoline and other flammable 
vapours and liquids. 

Periodically:

a)   Viewing glass may be cleaned as necessary with fireplace glass cleaner.

b)  Exterior finish may be cleaned with mild soap and water.

CAUTION: 

Do not use abrasive cleaners on glass or any other part of the fireplace. 

Do not clean glass when hot.

14

   TCWS38D.ver2_150817-16

5056.42524D2

 Maintenance 

Summary of Contents for TCWS38D

Page 1: ...oom INSTALLER Leave this manual with the appliance CONSUMER Retain this manual for future reference USER MANUAL WARNING If the information in these instructions is not followed exactly a fire or explosionmayresultcausingpropertydamage personal injury or death FOR YOUR SAFETY Installation and service must be performed by a qualified installer service agency or the gas supplier WHAT TO DO IF YOU SME...

Page 2: ...D ver2_150817 16 5056 42524D2 HOT GLASS WILL CAUSE BURNS DO NOT TOUCH GLASS UNTIL COOLED NEVER ALLOW CHILDREN TO TOUCH GLASS DANGER A barrier designed to reduce the risk of burns from the hot viewing glass is provided with the appliance and shall be installed for the protection of children and other at risk individuals Your Town Country fireplace has been professionally installed by Dealer name __...

Page 3: ...clothing ignition Young children should be carefully supervised when they are in the same room as the appliance Toddlers young chil dren and others may be susceptible to accidental contact burns A physical barrier is recommended if there are at risk individuals in the house To restrict access to a fireplace or stove install an adjustable safety gate to keep toddlers young children and other at ris...

Page 4: ...o OFF turn off all electric power to the fireplace and call your service technician or gas supplier Note Sufficient time must be allowed for air to escape from lines if the unit is being lit for the first time 4 Push the On Off switch to the fireplace Off 5 Allow sufficient length of time minimum 5 minutes for any gas in the combustion chamber to escape If you still smell gas STOP Follow B in the ...

Page 5: ... to some individuals It is normal for fireplaces fabricated of steel to give off some expansion and or contraction noises during the start up or cool down cycle Similar noises are found with your furnace heat exchanger or cook stove oven Remote Control Operation Blue back lit LCD display ON OFF Key THERMOSTAT Key UP DOWN Arrow Key MODE Key NOTE Pilot may take up to 30 seconds to ignite each time t...

Page 6: ... SEE NOTICE REGARDING THERMOSTAT USE SEE NOTICE REGARDING Figure 2 Proflame 2 LCD screen details NOTICE The thermostat function is disabled by default Thermostat function is not permissible in the USA but is permissible in Canada Instructions for enabling the thermostat function in Canada see Instructions for enabling the Thermostat function for Canadian users on page 9 6 TCWS38D ver2_150817 16 50...

Page 7: ...operation giving the choice of both IPI intermittent pilot ignition and CPI continuous pilot ignition modes The Proflame 2 IFC module controls and connects directly to the pilot assembly and the automatic valve using low electric power The IFC module can be powered by both an AC power supply or a back up battery pack for back up The Proflame 2 offers the added ability to control the comfort fan sp...

Page 8: ...he command Turn off the Fireplace With the fireplace ON press the ON OFF key on the remote control transmit ter The remote control transmitter LCD display will only show the room tem perature Figure 7 Figure 8 At the same time the IFC module will turn off the fireplace A single beep from the IFC module confirms reception of the command Figure 3 Wall switch interface side Figure 4 Wall switch batte...

Page 9: ...ess the up or down arrow buttons until the desired set point temperature is displayed on the LCD screen of the remote control transmitter The thermostat key Figure 1 on the remote handset needs to be held down Keep it pressed down while removing one of the three batteries from the remote handset Simply re install the battery that was removed and the feature will be activated Use the same procedure...

Page 10: ...ssed Key Lock This function will lock the keys to avoid unsupervised operation To activate this func tion press the MODE and UP keys at the same time Figure 1 The lock icon will appear Figure 15 To de activate this function press the MODE and UP key at the same time Remote dimmer control Light The auxiliary function controls the AUX power outlet by the dimmable light control To activate this funct...

Page 11: ...n the remote handset and the wall switch Step 1 Procedure for linking pairing wall switch to fireplace 1 Set the wall switch selector to the Remote setting 2 Press and hold Program button Figure 17 on the wall switch for up to 10 seconds Use a straight ened paper clip to access the button 3 The wall switch will beep 5 times Release the button following the beeps 4 The fireplace will beep 3 times r...

Page 12: ...fireplace Step 3 Optional procedure for linking pairing a Blue Tooth enabled apple mobile device to the fireplace iOS only 1 Download the TC Fire app from the Apple App Store 2 From your device open the app and go to Add Edit Fireplace 3 Press the Add button Find the PIN number located on a sticker on the wall switch Figure 20 4 Enter the PIN number and a user defined description of the fireplace ...

Page 13: ...ame level and Lighting ON OFF Level The toggle buttons Figure 24 turn the functions ON and OFF while the sliders increase and decrease the flame and lighting lev els Figure 21 Add edit program fields Figure 22 PIN name entry Figure 23 App programed for living room Figure 24 Control sliders 13 5056 42524D2 TCWS38D ver2_150815 16 ...

Page 14: ...nto the frame so that the thicker bead of gasket faces the fireplace Re install glass retaining clips Annual Inspection 1 Remove glass panel and inspect the decorative burner media such as logs pebbles glass etc for soot build up If excessive build up of soot is present have a qualified service person inspect and adjust the unit for proper combustion Clean the decora tive media and use a brush or ...

Page 15: ...ance is firing as per the rating plate Any part that is found in our judgment to be defective shall be repaired replaced or refunded at Town Country s option Porcelain is warranted for gloss retention Certain colors may darken when heated and return to the original shade when cool As a man made finish it is subject to minor imperfections Exclusions This warranty does not apply to any component tha...

Page 16: ...ion adaptation or translation without prior written permission is prohibited except as allowed under the copyright laws Printed in Canada For technical support please contact your retailer Web site www townandcountryfireplaces net 2975 Allenby Rd Duncan BC V9L 6V8 ...

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