Safety and Instruction Manual
9
Helpline: +44 (0) 844 984 0055
4 TROUBLE SHOOTING & FAQ’S
Questions
Answers
Water is coming out
of the spout of the
kettle.
1. Only fill the kettle to the max fill line.
2. Ensure you wait 10 seconds for the boiling water to settle before
pouring.
3. The kettle may still have de-scaling solutions inside. Follow the full
instructions of your de-scaling agent and make sure to rinse the kettle
thoroughly before use.
My kettle will not
switch off.
1. This may be due to a build-up of limescale – de-scale your kettle
regularly.
2. The lid on your kettle may not be firmly shut. Push the lid down to
ensure a tight fit.
There are water
droplets on the base
unit – should I be
worried?
No. The water droplets are there due to condensation.
This is completely normal.
My kettle will not
switch on.
1. You may not have enough water in your kettle, causing the boil dry
protection to activate. Make sure the water surpasses the min fill line.
2. Check that the kettle is properly connected to the power supply.
3. The element may be broken. Contact The Tower Customer Service
Department on:
+44 (0) 844 984 0055.
