Copyright © 2010 TouchTunes Interactive Networks
TouchTunes Interactive Networks, Inc.
400 Sainte Croix Avenue, Suite 200 E
Montreal, Quebec,
Canada, H4N 3L4
TouchTunes Interactive Networks, Inc.
3455 Salt Creek Lane, Suite 100
Arlington Heights, IL 60005
USA
Technical Support
847-353-1954
www.touchtunes.com
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Troubleshooting
Use the following table to assist you in troubleshooting your Service Light module installation.
If you fail to resolve your problem after attempting the above steps, consult TouchTunes for further assistance.
Contacting TouchTunes Support
If you need help with or have questions about this document, contact TouchTunes by:
•
Using the email links on the Contacts page on the TouchTunes Dashboard at
https://operator.touchtunes.com
.
•
Calling TouchTunes 24/7 Service Hotline at 847-353-1954.
To help us assist you more effectively with problem reports, the following information may be required when
contacting TouchTunes Support:
•
Jukebox ID or PlayPorTT ID.
•
Jukebox model (e.g., Allegro MX-1).
•
The serial number of any component you believe to be defective.
•
The date/time of the problem.
•
Actions performed immediately before the problem occurred.
•
Any additional comments.
If you require assistance with this or any other TouchTunes product, please call or email technical support. We
value your comments.
Symptom
Possible causes
Solutions
Service light does not illuminate
when door is opened.
Power from harness not properly
connected.
Check connection from wiring harness to
service light board.
Service light remains on when
door is closed.
Insufficient time to perform
action.
The service light module may take up to 10
seconds to detect a change and perform the
appropriate action.
Wait a few seconds longer and observe the
status of the lights.
Manual override switch turned
ON.
Newer service lights (p/n 300405-***) are
equipped with a pushbutton switch that
enables the light to stay on at all times.
Verify that the switch is in the OFF (up)
position to allow the service light to turn off
once the door is closed.
