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TouchTunes Interactive Networks
400 Sainte Croix Avenue, Suite 200 E
Montreal, Quebec H4N 3L4
Canada
TouchTunes Interactive Networks
3455 Salt Creek Lane, Suite 100
Arlington Heights, IL 60005
USA
Technical Support
847-353-1954
www.touchtunes.com
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Troubleshooting
Use the following table to assist you in troubleshooting your service light kit installation.
If you fail to resolve your problem after attempting the above steps, consult TouchTunes for further assistance.
Contacting TouchTunes Support
If you need help with or have questions about this document, contact TouchTunes by:
•
Using the email links on the Contacts page on the TouchTunes Dashboard at
https://operator.touchtunes.com
.
•
Calling TouchTunes 24/7 Service Hotline at 847-353-1954.
To help us assist you more effectively with problem reports, the following information may be required when
contacting TouchTunes Support:
•
Jukebox ID or PlayPorTT ID.
•
Jukebox model (e.g., Allegro MX-1).
•
The serial number of any component you believe to be defective.
•
The date/time of the problem.
•
Actions performed immediately before the problem occurred.
•
Any additional comments.
If you require assistance with this or any other TouchTunes product, please call or email technical support. We
value your comments.
Symptom
Possible causes
Solutions
Service light does not illuminate
when door is opened.
Power from harness not properly
connected.
Check connection from wiring harness to
service light board.
Service light remains on when
door is closed.
Board not properly seated on all
4 PCB board supports.
Check that board is properly seated on all 4
PCB board supports.
Some boards (PN 300405-001)
are equipped with a bypass
switch for keeping the light on
even when the door is closed,
and this switch is depressed.
Press the switch on the board to turn the
light off.
PCB board supports not firmly
seated in cross member of
cabinet.
Check that all 4 PCB board supports are
seated firmly in their mounting holes.
The service light can take up to
10 seconds to turn off.
Wait a few seconds longer and observe the
status of the lights.