Troubleshooting
*1 Except SW3004
Rear washing, Front washing and Wand
Trouble
Please check
Ref.
Page
The wand
(or washing water)
does not come out
●
Has the toilet been sat "on" and used continuously for 2 hours or longer? (If
so, operation is stopped for safety purposes.)
➞
Stand up from the seat and then use again.
-
●
The seat switch will not turn on unless you sit on the seat properly.
➞
Sit back on the toilet seat.
11
●
Are you using a toilet seat cover, a toilet lid cover or
a seat for infants?
➞
Remove any covers.
When using a seat for infants or a soft highchair,
remove after each use.
Covers
11
The wand extends but
the washing water
does not come out /
The washing water
pressure is weak
●
Has a water failure occurred?
➞
Press "Stop" button on the remote control and wait until water service is
restored.
-
●
Is the shutoff valve closed?
➞
Fully open the shutoff valve.
14
●
Is the water
fi
lter drain valve clogged with foreign matter?
➞
Clean the filter.
33
●
Is the water pressure set to a low level?
17
●
Is the water drain plug loosened?
➞
Tighten the water drain plug securely.
36
The washing water
is cold
●
Is the warm water temperature set to "OFF" or a low level?
●
When the temperature of the water supply or the bathroom is low, the water
temperature may be low when
fi
rst sprayed.
●
Is the timer energy saver in operation?
• The energy saver feature is on when the "Energy saver" LED is on and the
"Power" LED is off on the main display.
When you sit on the seat, the warm water heater is temporarily turned on
and water is warmed in about 10 minutes.
➞
When the timer energy saver is set to "ON", you can also turn it "OFF".
18
-
20, 21
23
Wash functions
stop unintentionally
during use
●
"Rear washing" and "Front washing" stop automatically after 5 minutes of
continuous use.
●
Does the seat switch have dif
fi
culty detecting?
➞
Sit back on the toilet seat. If you get up slightly from the seat, or sit forward
on the seat, the seating switch may temporarily stop detecting your
presence.
-
11
Water comes out
unexpectedly from
the wand
●
Water may sometimes come out from around the wand when it expands in
the warm water tank.
-
Warm air drying
*1
Trouble
Please check
Ref.
Page
The dryer
temperature is low
●
Is the dryer temperature set to low level?
18
Stops in the middle
of use
●
The feature stops automatically after about 10 minutes of continuous use.
●
Does the seat switch have dif
fi
culty detecting?
➞
Sit back on the toilet seat. If you get up slightly from the seat, or sit forward on
the seat, the seating switch may temporarily stop detecting your presence.
-
11
Toilet Seat and Toilet Lid
Trouble
Please check
Ref.
Page
The toilet seat is
cold
●
Is the toilet seat temperature set to "OFF" or a low level?
18
●
Is energy saver in operation?
• The energy saver feature is on when the "Energy saver" LED is on and the
"Power" LED is off on the main display.
When you sit on the seat, the toilet seat heater is turned on temporarily and
the seat is warmed in about 15 minutes.
➞
You can turn it "OFF" if the energy saver feature is "ON".
20, 21
23
●
Have you been seated for a long time?
• After about 20 minutes of sitting, the temperature starts reducing, and after
about 1 hour, the toilet seat heater is turned "OFF".
➞
Stand up from the seat and then use again.
●
Did you put anything on the toilet seat or the toilet lid?
➞
Remove anything placed on top of the toilet seat or lid.
-
-
●
Is a toilet lid or seat cover installed?
➞
Remove any covers.
11
Energy Saver
Trouble
Please check
Ref.
Page
The timer energy saver
feature is not working
●
Did you unplug the power plug or was there a power outage?
• The setting is cancelled.
➞
Set them again.
(When the power is turned off once, the "Timer energy saver" LED
fl
ashes to
notify you.)
23
The auto energy saver
feature is not working
●
Because the function takes several days learning the usage conditions before
starting energy saver, the amount of energy saving may be low, depending
on the frequency of use.
➞
Check the energy saver setting.
20, 21
38
39
Reference
