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Toshiba Z830-BT8300, User Manual

The Toshiba Z830-BT8300 is a sleek and powerful laptop, perfect for professionals on the go. Enhance your user experience by easily accessing its comprehensive User Manual for free, providing step-by-step instructions to maximize its features. Download this manual from our manualshive.com and unlock the full potential of your Toshiba Z830-BT8300.

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140

Utilities

TOSHIBA PC Diagnostic Tool Utility

TOSHIBA PC Diagnostic Tool Utility

This utility can help diagnose problems with devices in your 
computer. Refer to the online Help documentation within the 
application for additional help. 

The TOSHIBA PC Diagnostic Tool utility may show tests for features 
you do not have. This is normal and does not indicate a problem.

To use the TOSHIBA PC Diagnostic Tool utility:

1

Click 

Start

, 

All

 

Programs

, 

TOSHIBA

, 

Support & Recovery

, 

and then 

PC Diagnostic Tool

, or click the 

PC Diagnostic Tool

 

icon in the 

Protect & Fix

 tab of 

TOSHIBA Assist

.

The TOSHIBA PC Diagnostic Tool window appears.

2

Click the 

Diagnostic Tool

 tab.

(Sample Image) TOSHIBA PC Diagnostic Tool window

3

Select the devices that you would like to test by clicking the 
check box that appears to the left of the device.

Click the + (plus) and - (minus) symbols to expand and collapse the 
categories.

4

Click 

Start Diagnostics

 when you are ready to begin the tests.

NOTE

NOTE

Summary of Contents for Z830-BT8300

Page 1: ...eb site support toshiba com Toshiba Customer Support Center Calling within the United States 800 457 7777 Calling from outside the United States 949 859 4273 For more information see If Something Goes Wrong on page 158 in this guide Portégé Z830Series User sGuide ...

Page 2: ...T THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE YOU AGREE THAT TOSHIBA ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS PROFITS PROGRAMS DATA NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY THEREOF Protection of Stored Data For your important data...

Page 3: ...adiate radio frequency energy and if not installed and used in accordance with the instructions it may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is...

Page 4: ... and ringer equivalence number REN for this equipment If requested the information must be provided to the telephone company The modem connects to the telephone line by means of a standard jack called the USOC RJ11C A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC part 68 rules and requirements adopted by the ACTA It is...

Page 5: ...Toshiba Corporation Toshiba America Information Systems Inc or an authorized representative of Toshiba or the Toshiba Customer Support Center within the United States at 800 457 7777 or Outside the United States at 949 859 4273 If the equipment is causing harm to the telephone network the telephone company may request that you disconnect the equipment until the problem is resolved Disconnection If...

Page 6: ...t prevent degradation of service in some situations Repairs to certified equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical g...

Page 7: ...taneously you may occasionally experience a less than optimal network performance or even lose your network connection If you should experience any such problem immediately turn off your Bluetooth or Wireless LAN device Please contact Toshiba computer product support on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or support toshiba com in the United States for more i...

Page 8: ...ss LAN equipment on board airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you are encouraged to ask for authorization to use the Wireless LAN device prior to turning on the equip...

Page 9: ...fication number only signifies that the Industry Canada technical specifications were met To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing Pour empecher que cet appareil cause du brouillage au service faisant l o...

Page 10: ...ore than the specified values of lead Pb mercury Hg and or cadmium Cd defined in the Battery Directive 2006 66 EC then the chemical symbols for lead Pb mercury Hg and or cadmium Cd will appear below the crossed out wheeled bin symbol on the battery In the European Union these symbols indicate that when the last end user wishes to discard this product it must be sent to appropriate facilities for r...

Page 11: ...bove item refer to radio communications operated in accordance with telecommunication laws and regulations Low power radio frequency electric machinery shall resist against interference from legal communications or from industrial scientific and medical radio emission electric machinery Article 14 Unless approved for any model accredited low power radio frequency electric machinery any company tra...

Page 12: ...ect identification systems The indication shown below appears on this equipment 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH SS modulation 3 The interference range of this equipment is less than 10m The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stati...

Page 13: ...m radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan The name of the radio equipment refer to the equipment label provided on the computer Approved by both the JAPAN APPROVALS INSTITUTE FOR TELECOMMUNICATIONS EQUIPMENT and the TELECOM ENGINEERING CENTER The following restrictions apply Do not disassemble or modify the device Do not install the embedded wirel...

Page 14: ...azil Bulgaria Caicos Islands Cambodia Canada Cayman Islands Chile China Colombia Costa Rica Croatia Curacao Netherlands Antilles Cyprus Czech Republic Denmark Dominican Republic Ecuador El Salvador Egypt Estonia Falkland Islands Finland France French Guinea French Polynesia Germany Ghana Gibraltar Greece Guadeloupe Guam Guatemala Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Irela...

Page 15: ...pment except in the countries regions in the following table Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Réunion Romania Russia Saint Martin Saipan San Marino Saudi Arabia Serbia Singapore Slovakia Slovenia South Africa South Korea Spain Sri Lanka Sweden Switzerland Tahiti Taiwan Turkey Turk Islands Ukraine UAE United Arab Emirates United Kingdom Uruguay USA Vatican Venezuela Vietn...

Page 16: ... Macedonia Malaysia Malta Mexico Monaco Montenegro Morocco Mozambique Nambia Nepal Netherlands Netherlands Antilles New Zealand Nicaragua Nigeria Norway Oman Pakistan Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Romania Rwanda Saint Vincent and the Grenadines Saudi Arabia Senegal Serbia Singapore Slovak Republic Slovenia South Africa South Korea Spain Sri Lan...

Page 17: ...minican Republic Ecuador Egypt El Salvador Estonia Finland France Germany Ghana Greece Guatemala Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Iraq Ireland Italy Jamaica Japan Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Latvia Lebanon Lesotho Liechtenstein Lithuania Luxembourg Macedonia Malaysia Malta Mexico Monaco Montenegro Mozambique Nambia Nepal Netherlands New Zealand Nicaragua...

Page 18: ...ent auprès de l IBPT est requise Pour les enregistrements et licences veuillez contacter l IBPT Deutschland License required for outdoor installations Check with reseller for procedure to follow Anmeldung im Outdoor Bereich notwendig aber nicht genehmigungspflichtig Bitte mit Händler die Vorgehensweise abstimmen France Restricted frequency band only channels 1 to 7 2400 MHz and 2454 MHz respective...

Page 19: ...device must be used with Access Points that have employed and activated a radar detection feature required for European Community operation in the 5 GHz bands This device will operate under the control of the Access Point in order to avoid operating on a channel occupied by any radar system in the area The presence of nearby radar operation may result in temporary interruption of operation of this...

Page 20: ...t El Salvador Estonia Finland France Germany Ghana Greece Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Japan Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Latvia Lebanon Lesotho Liechtenstein Lithuania Luxembourg Macedonia Malaysia Malta Mexico Monaco Morocco Mozambique Netherlands New Zealand Nicaragua Norway Oman Pakistan Panama Papua New Guinea Paraguay Peru P...

Page 21: ... Dominican Republic Ecuador Egypt El Salvador Estonia Finland France Ghana Germany Greece Herzegovina Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Latvia Lebanon Liechtenstein Lithuania Luxembourg Macedonia Malaysia Malta Mexico Monaco Morocco Mozambique Netherlands Antilles Netherlands New Zealand Norway Oman Pakistan Panam...

Page 22: ...ia Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Estonia Finland France Germany Ghana Greece Guatemala Herzegovina Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Japan Jate Japan Teleco Jordan Kazakhstan Kenya Kyrgyzstan Kuwait Latvia Lebanon Lesotho Liechtenstein Lithuania Luxembourg Macedonia Malaysia Malta Mexico Monaco Mo...

Page 23: ...ect certain interference while you use Bluetooth cards from TOSHIBA always change the frequency move your computer to the area outside of the interference range of 2 4 GHz Wireless LAN devices 40 meters 43 74 yards or more or stop transmitting from your computer Please contact TOSHIBA computer product support on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or support ...

Page 24: ...untries regions in the following table Argentina Australia Austria Belgium Bulgaria Canada Chile China Cyprus Czech Republic Denmark Egypt Estonia Finland France Germany Greece Hong Kong Hungary Iceland Ireland Italy Japan Jordan Korea Kuwait Latvia Lebanon Liechtenstein Lithuania Luxembourg Malta Netherlands New Zealand Norway Oman Peru Philippines Poland Portugal Singapore Slovakia Slovenia Spai...

Page 25: ...sentatives of the organization These situations may for example include Using the equipment with Bluetooth wireless technology on board airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g air...

Page 26: ...abel Sample shown below Location of the label and manufacturing information may vary Article 14 Unless approved for any model accredited low power radio frequency electric machinery any company trader or user shall not change the frequency increase the power or change the features and functions of the original design Article 17 Any use of low power radio frequency electric machinery shall not affe...

Page 27: ...ulations is prohibited Notice The information contained in this manual including but not limited to any product specifications is subject to change without notice TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR...

Page 28: ...r countries MultiMediaCard and MMC are registered trademarks of MultiMediaCard Association Secure Digital and SD are trademarks of SD Card Association Wi Fi is a registered trademark of the Wi Fi Alliance All other brand and product names are trademarks or registered trademarks of their respective companies Licenses This Product is licensed under the AVC the VC 1 and the MPEG 4 Part 2 Visual paten...

Page 29: ...cumentation 40 Service options 40 Chapter 1 Getting Started 41 Selecting a place to work 41 Setting up a work environment 41 Keeping yourself comfortable 42 Precautions 42 Important information on your computer s cooling fan 44 Setting up your computer 44 Connecting to a power source 45 Charging the main battery 47 Using the computer for the first time 48 ...

Page 30: ... a custom size partition 60 Creating recovery media 62 Restoring from recovery media 65 Erasing the Internal Storage Drive 67 Checking the internal storage drive operating status 69 Installing drivers and applications 69 Using the touch pad 69 Adjusting touch pad settings 73 Disabling or enabling the touch pad 73 Using external display devices 74 Selecting video cables 74 Connecting an HDMI compat...

Page 31: ...puter 89 Using a computer lock 90 Chapter 2 Learning the Basics 91 Computing tips 91 Using the keyboard 92 Character keys 93 Making your keyboard emulate a full size keyboard 93 Ctrl Fn and Alt keys 93 Function keys 93 Special Windows keys 94 Overlay keys 94 Backlit keyboard 95 Starting a program 95 Starting a program from the Start menu 96 Starting a program from Windows Explorer 96 Starting a pr...

Page 32: ...wer Plans 111 Using a hot key to set the Power Plan 112 Using the TOSHIBA eco power plan 113 Changing the main battery 114 Taking care of your battery 114 Safety precautions 114 Maintaining your battery 115 Disposing of your computer 115 Traveling tips 116 Chapter 4 Exploring Your Computer s Features 117 Exploring the desktop 117 Finding your way around the desktop 118 Setting up for communication...

Page 33: ...PC Diagnostic Tool Utility 140 Mouse Utility 141 TOSHIBA Hardware Setup 142 TOSHIBA Sleep Utility 144 Starting the TOSHIBA Sleep Utility 144 USB Sleep and Charge 144 Enabling Disabling USB Sleep and Charge 146 Power supply mode settings 146 TOSHIBA Button Support 147 TOSHIBA Accessibility 148 Trusted Platform Module TPM 149 Fingerprint Authentication Utility 150 Fingerprint utility limitations 150...

Page 34: ...rating system can help you 163 Fixing a problem with Device Manager 163 Checking device properties 163 Memory problems 164 Power and the batteries 164 Keyboard problems 166 Display problems 166 Disk or storage drive problems 168 Error checking 168 Sound system problems 169 Wireless networking problems 170 Develop good computing habits 172 Data and system configuration backup in the Windows operati...

Page 35: ...t security 184 Power plan 185 Sleep mode 186 Hibernation mode 187 Output Display switch 188 Display brightness 189 Disabling or enabling wireless devices 190 Disabling or enabling the touch pad 191 Zoom Display resolution 192 Cursor control overlay 192 Numeric overlay 193 Keyboard hot key functions 194 Appendix B Power Cord Cable Connectors 195 Glossary 196 Index 211 ...

Page 36: ...iency Your computer ships with the power management options preset to a configuration that will provide the most stable operating environment and optimum system performance for both AC power and battery modes To conserve energy your computer is set to enter the low power Sleep mode which shuts down the system and display within 15 minutes of inactivity in AC power mode We recommend that you leave ...

Page 37: ...regarding the ENERGY STAR Program This computer is compatible with European Union Directive 2002 95 EC Restriction of the use of certain Hazardous Substances in electrical and electronic equipment RoHS which restricts use of lead cadmium mercury hexavalent chromium PBB and PBDE Toshiba requires its computer component suppliers to meet RoHS requirements and verifies its suppliers commitment to meet...

Page 38: ...e accuracy of the information provided herein product specifications configurations prices system component options availability are all subject to change without notice For the most up to date product information about your computer or to stay current with the various computer software or hardware options visit Toshiba s Web site at support toshiba com This guide This guide introduces the compute...

Page 39: ...n death or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highl...

Page 40: ...puter comes with the following documentation An electronic version of the User s Guide this document A Quick Start Card A Resource Guide It may also contain guides for other programs that may come with your system For accessory information visit Toshiba s Web site at accessories toshiba com Service options Toshiba offers a full line of optional service programs to complement its standard limited w...

Page 41: ...puter in order to avoid potential hazards that could cause bodily injury property damage or damage the computer Selecting a place to work Your computer is portable and designed to be used in a variety of circumstances and locations Setting up a work environment Place the computer on a hard flat surface that is large enough for the computer and any other items you are using such as a printer Leave ...

Page 42: ...t the day Precautions Your computer is designed to provide optimum safety and ease of use and to withstand the rigors of travel You should observe certain precautions to further reduce the risk of personal injury or damage to the computer Avoid prolonged physical contact with the underside or surface of the computer Never allow any liquids to spill into any part of your computer and never expose t...

Page 43: ... object onto the computer It could damage the computer or cause system failure Never turn off the computer if a drive light indicates a drive is active Turning off the computer while it is reading from or writing to a disk disc or flash media may damage the disk disc or flash media the drive or both Keep the computer and disks away from objects that generate strong magnetic fields such as large st...

Page 44: ...rface Using your computer on a carpet or other soft material can block the vents located at the underside of the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Read the Provide adequate ventilation section in the Instruction Manual for Safety and Comfort that is shipped with your computer The ...

Page 45: ...ion cable plug if used has been fully inserted into the socket to ensure a secure electrical connection Failure to do so may result in a fire or electric shock possibly resulting in serious injury Be careful if you use a multiple connector An overload on one socket could cause a fire or electric shock possibly resulting in serious injury Always use the TOSHIBA AC adaptor that was provided with you...

Page 46: ...ia to cause birth defects or other reproductive harm Wash hands after handling 2 Plug the AC adaptor cord into the DC IN on the back of the computer Sample Illustration Connecting the AC adaptor cord to the computer 3 Connect the power cord cable to a live electrical outlet The AC power light on the indicator panel glows green Never attempt to connect or disconnect a power plug with wet hands Fail...

Page 47: ...s malfunctioning or it is not receiving correct input from the AC power supply Disconnect the AC power cord cable and remove the main battery See For more information on the TOSHIBA eco power plan see the Help file in the TOSHIBA eco Utility window on page 113 for information on replacing the main battery Charging the main battery The computer battery is not accessible by user Before using the bat...

Page 48: ...ift the computer by the display panel Do not press or push on the display panel and be careful to remove any pens or other objects from the keyboard area before closing the display panel Small bright dots may appear on your screen display when you turn on your computer Your display contains an extremely large number of thin film transistors TFT and is manufactured using high precision technology A...

Page 49: ...The preinstalled operating system will load automatically When you turn on the computer for the first time do not turn off the power again until the operating system has loaded completely Setting up your software When you turn on the computer for the first time do not turn off the power again until the operating system has loaded completely The names of windows displayed and the order in which win...

Page 50: ...etting up your software See Setting up your software on page 49 After starting your computer for the first time you may want to Add more memory see Adding memory optional on page 50 Connect a mouse see Using a mouse on page 76 Connect an external keyboard see Using an external keyboard on page 76 Connect an external monitor see Using external display devices on page 74 Connect a local printer see ...

Page 51: ...our system for the first time See Creating recovery media on page 62 and Restoring from recovery media on page 65 Recovery option Description Recover to out of box state This option restores the original factory image to your internal storage drive returning your computer to its out of box state Recommended recovery method See Recovering to out of box state recommended recovery method on page 52 R...

Page 52: ... recovery method Recovering an internal storage drive to its out of box state deletes all partitions on the drive and all information stored in those partitions Be sure to save your work to external media before executing the recovery For more information see Backing up your work on page 100 During the recovery process it is strongly recommended that your computer be connected to an external power...

Page 53: ... bit operating system select one at this time If not skip to step 5 5 A warning screen appears stating that when the recovery is executed all data will be deleted and rewritten Click Yes to continue Sample Image Warning screen 6 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays select Recovery of Factory Default Software and then click Next Sample Image Selecting a...

Page 54: ...lete a message displays indicating that the internal storage drive has been recovered 10 Click Finish to restart the computer Recovering of factory default software with user s data Using Recovery of Factory Default Software with user s data recovers your internal storage drive to factory default state and attempts to save C Users data to C Backup Toshiba does not guarantee successful data back up...

Page 55: ... your private account you will need to recreate a new account and drag and drop the data into your personal folders 1 Make sure the computer is turned off 2 While powering on your computer press the F12 key when the initial TOSHIBA screen displays The Boot menu appears 3 Using the arrow keys to scroll down select the HDD Recovery option and then press the ENTER key 4 If your system offers a choice...

Page 56: ...ecting a process screen 7 A warning screen appears stating the Toshiba Recovery Wizard will attempt to save all data There is a risk that the Toshiba Recovery Wizard may not be able to save all data during the recovery process Toshiba does not guarantee successful data back up Be sure to save your work to external media before executing the recovery see Backing up your work on page 100 8 Click Yes...

Page 57: ...orage drive partitions Recovering without changing the internal storage drive partitions deletes all information stored on the C drive Be sure to save your work to external media before executing the recovery see Backing up your work on page 100 If you have created other partitions for example a D drive those partitions will remain intact and any information on them will not be affected During the...

Page 58: ...cover using the utilities on your computer s internal storage drive 1 Make sure the computer is turned off 2 While powering on your computer press the F12 key when the initial TOSHIBA screen displays The Boot menu appears 3 Using the arrow keys to scroll down select the HDD Recovery option and then press the ENTER key 4 If your system offers a choice of Windows 7 32 bit or 64 bit operating system ...

Page 59: ...ecting a Process screen 7 The Recovery of Factory Default Software screen appears Select Recover without changing the hard drive partitions Sample Image Recovery of Factory Default Software screen 8 Click Next A confirmation message displays reminding you that all data on the C drive will be lost during the recovery process Be sure to save your work to external media before proceeding see Backing ...

Page 60: ...ition option restores your C drive to its out of box state and allows you to specify the size for the C partition You can resize and recover the C drive using the utilities stored on your computer s internal storage drive or using recovery media if you have created such media To recover using the first method follow the procedure below To recover using the second method see Restoring from recovery...

Page 61: ... the recovery is executed all data will be deleted and rewritten Click Yes to continue Sample Image Warning screen 6 When the Toshiba Recovery Wizard opens and the Selecting a process screen displays select Recovery of Factory Default Software and then click Next Sample Image Selecting a Process screen ...

Page 62: ...k on page 100 10 Click Next to begin the recovery When the recovery process is complete a message displays indicating that the C drive has been recovered 11 Click Finish to restart the computer Creating recovery media To purchase an optional external writable optical disc drive for creating recovery DVDs please visit the Toshiba Web site at accessories toshiba com It is strongly recommended that y...

Page 63: ...t one or more USB flash drives of a certain minimum capacity to your computer The amount of space required for storing the recovery files varies by computer model Follow the procedure below to determine how much space you will need for storing your system s recovery files To create recovery media you will need an optional external writable optical disc drive and blank writable DVDs or USB Flash dr...

Page 64: ...capacity as specified in the TOSHIBA Recovery Media Creator utility to your computer All information stored on your DVDs or USB flash drive s will be erased during the process of creating the recovery media Be sure to save the information stored on your external media to another storage device before executing this procedure or use blank media 5 Click the Create button in the TOSHIBA Recovery Medi...

Page 65: ...ommended recovery method Recovery of factory default software with user s data Recover without changing the internal storage drive partitions Recover to a custom size partition For more information on these options see Recovering the Internal Storage Drive on page 51 When you restore your system only the operating system files applications and drivers originally shipped with the computer are resto...

Page 66: ...Default Software and then click Next 7 Select one of the following options Recover to out of box state recommended recovery method If you want to recover the original factory image Recovery of factory default software with user s data If you want to the recovery the factory default software while the computer attempts to back up all data from C Users Recover without changing the hard drive partiti...

Page 67: ...ur internal storage drive While powering on your computer press the F12 key when the initial TOSHIBA screen displays The Boot menu appears Using the arrow keys to scroll down select the HDD Recovery option and then press the ENTER key Read the Warning screen that displays and then click Yes to continue To access the Recovery Wizard on your recovery media Turn off your computer Insert the first rec...

Page 68: ...ty purposes This process may take several hours depending on the size of your internal storage drive Sample Image Erase the hard disk screen 4 Click Next A confirmation message displays reminding you that all data on the internal storage drive will be lost Be sure you have saved your work to external media see Backing up your work on page 100 and created recovery media see Creating recovery media ...

Page 69: ...hat were originally bundled with your computer To reinstall drivers and applications 1 Click Start All Programs TOSHIBA Support Recovery and then TOSHIBA Application Installer 2 Click Next 3 Click the item you want to install 4 Click Install 5 Follow the on screen prompts to complete the installation process Using the touch pad Some of the touch pad operations described in this section are only su...

Page 70: ...of the following features may need to be enabled before they can be used To enable the following features click on the Mouse icon in the Optimize tab of Toshiba Assist Click the Device Settings tab and then click Settings To Do the following Example Move the on screen pointer Slide your finger across the touch pad in the direction you want to move the pointer To move the pointer a longer distance ...

Page 71: ...ht click an item 1 Move the pointer to the item you want to right click 2 Press and release the secondary control button This feature varies by program Check your program documentation for specific instructions on right clicking Sample Illustration Click the secondary right hand control button Scroll vertically Slide your finger along the right edge of the touch pad in the direction you want to sc...

Page 72: ... touch pad To enable circular scrolling click on the Mouse icon in the Optimize tab of Toshiba Assist Click the Device Settings tab and then click on Settings Double click on Scrolling and then double click on One Finger Scrolling Enable Chiral Motion scrolling and click OK Sample Illustration Circular scrolling vertically Sample Illustration Circular scrolling horizontally Zoom in out To zoom in ...

Page 73: ...es not respond to touch or button presses while you type See Disabling or enabling the touch pad on page 73 Disable the tapping feature If you disable tapping only you can still use the touch pad s control buttons and move the pointer by sliding your finger on the touch pad Adjust the sensitivity of the touch pad so that it is less responsive to accidental light taps and lighter finger pressure to...

Page 74: ...vice via the HDMI Out port An external monitor or projector via the RGB monitor port Sample Illustration Video ports Selecting video cables To connect a device to the HDMI Out port you must purchase an HDMI cable Connecting an HDMI compatible television or display device To connect an HDMI compatible television or display device to the computer Connect one end of an HDMI cable not included with yo...

Page 75: ...recting the display output when you turn on the computer Once you have connected an external display device you can choose to use the internal display only the external device only or both simultaneously Some modes are only available with the appropriate device attached and turned on The quickest way to change the display output settings is to use the display hot key Fn F5 1 Press Fn and F5 simult...

Page 76: ...t picture quality from your television or other video display device you may need to adjust the video settings See the video device documentation for additional configuration steps Using an external keyboard If you prefer to use an external keyboard you can attach one to your computer The computer s USB ports support most USB compatible keyboards Using a mouse You may want to use a mouse instead o...

Page 77: ...connection you need a suitable USB cable which may come with your printer If a USB cable was not included with your printer you can purchase one from a computer or electronics store If your printer supports Plug and Play your computer may automatically recognize the printer the printer is then ready for use Refer to your printer documentation for further instructions TECHNICAL NOTE To determine if...

Page 78: ...the following procedure If your printer does not support Plug and Play follow these steps to set it up for the first time You only need to set up the printer once 1 Click Start Control Panel Hardware and Sound and then under Devices and Printers click Add a printer The Add Printer Wizard appears Sample Image Add Printer Wizard 2 Follow the on screen instructions to set up your printer NOTE ...

Page 79: ...ep Each option has its advantages Use the Shut down or Hibernate command if you will not be using the computer for several days or if you must turn off your computer You must turn off your computer in order to upgrade your computer s internal hardware such as memory TECHNICAL NOTE Before using the Shut down option to turn off your computer save your files and make sure all disk disc activity light...

Page 80: ...n mode on page 83 Sleep mode The Sleep command places the computer into a power saving mode Sleep saves the current state of the computer to memory so that when you restart the computer you can continue working from where you left off After your computer sleeps for an extended period of time the Windows operating system may save any open documents and programs to your internal storage drive and th...

Page 81: ...open programs shuts down the operating system and then turns off your computer To turn off your computer using the Shut down command 1 Click Start Sample Image Shut down button 2 Click the Shut down button in the lower right corner of the Start menu The computer closes all open programs shuts down the operating system and then turns off Turning off the computer more quickly You can also turn off t...

Page 82: ...ppears Sample Image Edit Plan Settings screen 3 Click Change advanced power settings The Advanced settings tab of the Power Options window appears 4 Double click Power buttons and lid to display the actions that you can configure Sample Image Advanced settings tab of Power Options screen 5 Select the options you want from the drop down lists ...

Page 83: ...K Once the computer is configured you can turn it off by either pressing the power button or closing the display panel depending on the options set Restarting your computer To start the computer up again press the power button until the ON OFF light glows green If you turn off the computer by closing the display panel you can start it again by opening the display panel Using and configuring Hibern...

Page 84: ...can also specify an amount of time after which the computer automatically goes into Hibernation mode To use any of these methods you first need to enable them using the Power Options feature 1 Click Start Control Panel System and Security and then Power Options The Power Options window appears 2 Click Change plan settings under the power plan to be customized The Edit Plan Settings window appears ...

Page 85: ...n battery power or while connected to AC power Lid close action Set this option to Hibernate if you want the computer to go into Hibernation mode when you close the display panel Power button action Set this option to Hibernate if you want the computer to go into Hibernation mode when you press the power button 6 Click Apply 7 Click OK Once the computer is configured you can place it into Hibernat...

Page 86: ...r of the Start menu Sample Image Shut down menu 2 Click Sleep in the pop up menu The computer saves the status of all open programs and files to the memory turns off the display and enters into a low power mode The ON OFF light blinks amber indicating the computer is in Sleep mode Configuring Sleep mode options You can place the computer into Sleep mode by either pressing the power button or closi...

Page 87: ...ings screen 3 To change the amount of time after which the computer enters Sleep mode Under Put the computer to sleep select the desired amount of time in both the On battery and Plugged in categories To disable the computer from automatically entering Sleep mode select Never 4 Click Change advanced power settings The Advanced settings tab of the Power Options window appears ...

Page 88: ...on to Sleep if you want the computer to go into Sleep mode when you close the display panel Power button action Set this option to Sleep if you want the computer to go into Sleep mode when you press the power button 7 Click Apply 8 Click OK Once the computer is configured you can place it into Sleep mode by either pressing the power button or closing the display panel depending on the Sleep option...

Page 89: ...lities on page 126 Caring for your computer This section gives tips on cleaning and moving your computer For information about taking care of your computer s battery see Taking care of your battery on page 114 Please handle your computer carefully to avoid scratching or damaging the surface Cleaning the computer Keep liquids including cleaning fluid out of the computer s keyboard speaker and other...

Page 90: ...ock cable For more information on purchasing a cable lock visit accessories toshiba com Sample Illustration Computer lock cable To secure the computer 1 Wrap the cable through or around some part of a heavy object Make sure there is no way for a potential thief to slip the cable off the object 2 Pass the locking end through the loop 3 Insert the cable s locking end into the security lock slot on y...

Page 91: ...storage drive If the network you are using goes down and you must restart your computer to reconnect or your battery runs out of charge while you are working you will lose all work since you last saved See Saving your work on page 98 for further information HINT Some programs have an automatic save feature that can be activated This feature saves your file to the internal storage drive at preset i...

Page 92: ...ution is especially important for files you receive via external media email or download from the Internet Take frequent breaks to avoid repetitive motion injuries and eyestrain Do not turn off the computer if a drive indicator light indicates a drive is active Turning off the computer while it is reading from or writing to a disk may damage the disk the drive or both The Windows operating system ...

Page 93: ...d Your computer s keyboard includes only one Enter key Most of the time this does not matter However some programs assign separate functions to the regular and numeric pad Enter keys on the full sized keyboard Using the Fn key you can simulate the separate key as follows Press Fn and Enter simultaneously to simulate the Enter key on the numeric pad of the enhanced keyboard Pressing the Fn key simu...

Page 94: ... keys Sample Illustration Special Windows keys Your computer s keyboard has one key and one button that have special functions in Windows Windows key Opens the Start menu Application key Has a similar function as the secondary mouse button Overlay keys The keys with gray numbers and symbols on the front of them form the numeric and cursor overlay This overlay lets you enter numeric data or control...

Page 95: ...vailable on certain models Your keyboard may have a backlight illumination feature If the keyboard backlight setting is set to Auto the backlight turns on when you type on the keyboard and turns off after a certain interval when you stop typing You can modify the time out interval or change the keyboard backlight setting to always on or always off using the FN Z key For more information see Keyboa...

Page 96: ...lick the program in this example WordPad WordPad opens To close the program click the Close button in the upper right corner of the program s window Starting a program from Windows Explorer If a program is not listed in the All Programs menu you can start it from Windows Explorer Windows Explorer gives you a view of your computer s contents as a hierarchy or tree You can easily see the contents of...

Page 97: ...ordpad The operating system opens WordPad To close the program click the Close button in the upper right corner of the program s window Starting a program using the Search programs and files field This example uses the Start menu s Search programs and files field to start WordPad 1 Click Start to display the Start menu The Search programs and files field appears at the bottom of the Start menu Sam...

Page 98: ... regular intervals Check your program s documentation to see if it has an automatic save feature Saving files 1 Click on the arrow in the upper left corner of your Windows based application to display the drop down menu and then click Save If you are working with a document that already has a file name this is all you need to do If you created a new document your program displays a Save As dialog ...

Page 99: ...oc docx extension Any file name with an extension of doc docx is assumed to be a Microsoft Word file Creating your own extension is usually unwise since the program is unlikely to recognize a strange extension and may refuse to handle your file correctly TECHNICAL NOTE By default the Windows operating system does not show file extensions For information on showing or hiding file extensions see you...

Page 100: ...e in case something happens to your computer You can back up your files to different types of media such as CDs DVDs external storage media or to a network if available To back up several files at one time use the Microsoft Windows Backup program preinstalled on the computer s internal storage drive Also see Backing up your data or your entire computer with the Windows operating system on page 174...

Page 101: ... Restore screen TECHNICAL NOTE When restoring files the backup program prompts you if you try to overwrite a file that already exists on the internal storage drive Make sure the backup version is the one you want before overwriting the existing file Toshiba s online resources Toshiba maintains a number of online sites to which you can connect These sites provide information about Toshiba products ...

Page 102: ...n it is not being used thereby conserving energy and saving money in the process It has a number of other features that enhance its energy efficiency Many of these energy saving features have been preset by Toshiba We recommend you leave these features active allowing your computer to operate at its maximum energy efficiency so that you can use it for longer periods while traveling ...

Page 103: ...ber of features some of which may or may not be available on a particular Toshiba computer depending on the model selected See easyguard toshiba com for detailed information Running the computer on battery power The computer contains a Lithium Ion Li Ion battery that provides power when you are away from an AC outlet You can recharge it many times Battery Notice Battery life rating is for comparis...

Page 104: ...page 115 for procedures If the computer is continuously operated on AC power either through an AC adaptor or a port replicator if applicable to your system for an extended period more than a month the battery may fail to retain a charge This may shorten the life of the battery and may cause the battery meter to be inaccurate For optimum optical media performance it is recommended that you play DVD...

Page 105: ...it to power the computer Always use the AC adaptor specified by Toshiba You can order a Toshiba AC adaptor from Toshiba s Web site at accessories toshiba com Battery charge time may vary depending on the applications power management settings and features used Charging the main battery To charge the main battery plug the computer into a live electrical outlet The battery charges whether the comput...

Page 106: ...ed while your computer was shipped resulting in a CMOS error message during startup The error message may vary by computer model Depending on your system the RTC battery may only charge while the computer is turned on To recharge the RTC battery plug the computer into a live electrical outlet and leave the computer powered on for 24 hours It is seldom necessary to charge the RTC battery because it...

Page 107: ...hen the battery has discharged the battery is not charging or the AC adaptor is not plugged into the computer or AC outlet Battery life and charge time may vary depending upon power management settings applications and features used Flashes amber when the main battery charge is low and it is time to recharge the main battery or plug in the AC adaptor If the AC power light flashes amber during char...

Page 108: ...light or power button light flashes amber it indicates that the system is suspended using the Windows operating system Sleep command Sample Illustration Power and battery light locations System indicator lights AC power light Battery light Internal storage drive light ON OFF light Available on certain models Power button Wireless indicator light Wireless WAN indicator light eco Utility indicator l...

Page 109: ...ratures Check your remaining charge frequently if you are working in temperatures below 50 degrees Fahrenheit The computer calculates the remaining battery charge based on your current rate of power use and other factors such as the age of the battery What to do when the main battery runs low When the main battery runs low you can Plug the computer into an external power source and recharge the ma...

Page 110: ...ol Panel System and Security and then Power Options The Power Options window appears 2 Click Change plan settings under the power plan to be customized The Edit Plan Settings window appears 3 Click Change advanced power settings The Advanced settings tab of the Power Options window appears 4 Double click Battery to display the battery options Sample Image Advanced settings tab of Power Options scr...

Page 111: ...red By using them you can increase the length of time you can use the computer before you need to recharge the battery Microsoft has combined these options into preset Power Plans Using one of these power plans lets you choose between maximum power savings and peak system performance You may also set individual power saving options to suit your own needs The following sections describe how to choo...

Page 112: ...cation levels internal storage drive power save time etc You can click on the plus signs to expand each item and to see what settings are available for each item 6 Click OK to save the plan changes you have performed By default the two power plans eco and Balanced are satisfactory for most people and do not need to be edited The eco plan is the best used for maximum battery time The Balanced plan ...

Page 113: ... lowering system performance For example when this power plan is enabled the brightness of the display is reduced and the interval before Sleep mode takes effect is shortened To enable or disable the TOSHIBA eco power plan press the eco Utility button Sample Illustration Locating the eco Utility button The TOSHIBA eco Utility monitors your power savings from using the eco power plan by tracking re...

Page 114: ...ections offer tips on how to take care of your battery and prolong its life Safety precautions Computer warning indicators Always immediately turn the power off and disconnect the power cable cord plug from the plug socket and stop using the computer if you observe any of the following conditions Offensive or unusual odor Excessive heat Discoloration Deformation cracks or leaks Smoke Other unusual...

Page 115: ...r and the power cord cable to a power outlet The DC IN or AC power light should glow green and the battery light should glow amber to indicate that the battery is being charged If the DC IN or AC power light indicator does not glow power is not being supplied Check the connections for the AC adaptor and power cord cable 5 Charge the battery until the battery light glows green If you are not going ...

Page 116: ... or covered in dust Always travel with the computer in a carrying case Toshiba offers a choice of carrying cases for the computer They all provide plenty of extra space for manuals power cords and compact discs Contact your authorized Toshiba representative for more information or visit Toshiba s Web site at accessories toshiba com TECHNICAL NOTE When traveling by air you may be required to pass y...

Page 117: ...ything you can do in the Windows operating system You can use its features to start programs find documents set up system components and perform most other computing tasks HINT The illustrated examples in this guide may appear slightly different from the screens displayed by your system The differences are not significant and do not indicate any change in the functionality of your system ...

Page 118: ... An icon represents a folder file or program that can be quickly activated by double clicking the icon You can create a new desktop icon for any folder file or program by dragging the element s icon from its location in a window to the desktop area You may see various icons displayed on your system desktop for example Recycle Bin Holds files you have deleted You may be able to retrieve these files...

Page 119: ...If you place the pointer over an icon a popup description of the file contents appears Your desktop may contain other icons depending on your configuration See Windows online Help for more specific information on each icon and how to use it Start button You use the Start button to Start programs Open documents Adjust system settings Find files Access Windows Help and Support Suspend system activit...

Page 120: ...one lines with another computer you need A browser or communications program An Internet Service Provider ISP or online service if you plan to use the Internet A way to connect to the ISP for example Wi Fi LAN etc Using Wireless LAN connectivity Wireless connectivity and some features may require you to purchase additional software external hardware or services Availability of public wireless LAN ...

Page 121: ...Many hotels airports and offices offer Wi Fi access If your computer has Wi Fi ask for help when connecting to a Wi Fi network Setting up the connection To set up an office connection consult your network administrator for network settings and additional considerations Exploring audio features You can use your computer to record sounds using the computer s internal microphone available on certain ...

Page 122: ...o speakers Before putting on headphones to listen turn the volume down Do not set the volume too high when using headphones Continuous exposure to loud sound can harm your hearing TECHNICAL NOTE When using amplified speakers use speakers that require an external power source Other types of speakers will be inadequate to produce sound from the computer To play back sound files through external spea...

Page 123: ...o access the Web Camera click Start All Programs TOSHIBA Media Entertainment and then select the Web Camera Application The Web Camera indicator light glows when the Web Camera is active Using the Memory card reader Available on certain models The Memory card reader supports the use of Secure Digital SD or MultiMediaCard MMC media These media can be used with a variety of digital products digital ...

Page 124: ...ch the metal contacts You could expose the storage area to static electricity which can destroy data Removing memory media 1 Prepare the card for removal by clicking on the Show hidden icons button if necessary in the notification area and then selecting the Safely Remove Hardware and Eject Media icon If the system is unable to prepare the media for safe removal a message will tell you to try agai...

Page 125: ...ll it straight out Sample Illustration Removing memory media Do not remove memory media while data is being written or read Even when the Windows message copying disappears writing to the media might still be in progress and your data could be destroyed Wait for the indicator light to go out ...

Page 126: ...ault options These utilities are described in this chapter The utilities described in this chapter and the icons shown in the sample images are applicable only if the related utility is available on your system TOSHIBA Assist TOSHIBA Application Installer Supervisor password User password TOSHIBA Face Recognition Utility TOSHIBA Security Assist TOSHIBA PC Diagnostic Tool Utility Mouse Utility TOSH...

Page 127: ...SHIBA PC Health Monitor TOSHIBA Assist The TOSHIBA Assist provides quick access to computer functions and allows you to customize a range of computer settings To access TOSHIBA Assist click Start All Programs TOSHIBA Support Recovery and then TOSHIBA Assist The TOSHIBA Assist window appears Sample Image TOSHIBA Assist window The TOSHIBA Assist offers four categories of options Connect Secure Prote...

Page 128: ...128 Utilities TOSHIBA Assist Connect The features available in this category are Bluetooth Settings Bluetooth Local COM Settings Sample Image TOSHIBA Assist window Connect tab ...

Page 129: ...129 Utilities TOSHIBA Assist Secure The features available in this category are Supervisor password User password TOSHIBA Security Assist Sample Image TOSHIBA Assist window Secure tab ...

Page 130: ...130 Utilities TOSHIBA Assist Protect Fix The feature available in this category is TOSHIBA PC Diagnostic Tool Utility Sample Image TOSHIBA Assist window Protect Fix tab ...

Page 131: ...available in this category are Mouse Utility TOSHIBA Hardware Setup Hardware Settings TOSHIBA Button Support TOSHIBA Accessibility TOSHIBA Face Recognition Utility TOSHIBA Sleep Utility TOSHIBA eco Utility Sample Image TOSHIBA Assist window Optimize tab ...

Page 132: ...media see Creating recovery media on page 62 TOSHIBA Application Installer The TOSHIBA Application Installer allows you to reinstall the drivers and applications that were originally bundled with your computer To reinstall drivers and applications 1 Click Start All Programs TOSHIBA Support Recovery and then TOSHIBA Application Installer 2 Click Next Sample Image TOSHIBA Application Installer scree...

Page 133: ...ohibits unauthorized users from accessing certain functions such as TOSHIBA Hardware Setup This is useful if more than one person uses the computer A single user password supports the instant and power on password functions When setting up passwords keep the following in mind The user password can be set up under the supervisor password The supervisor password must be set before the user password ...

Page 134: ...for any losses that may occur to you your organization or others as a result of the inability to access the computer To set a supervisor password 1 Click Start All Programs TOSHIBA Tools Utilities Password Utility and then TOSHIBA Assist The TOSHIBA Assist window appears 2 On the left side click the Secure tab 3 Click the Supervisor Password icon The Supervisor Password tab of the TOSHIBA Password...

Page 135: ...rs 4 Click Delete A pop up screen appears asking for a password 5 Enter the password then click OK A message displays confirming that the password has been deleted 6 Click OK to exit Using a user password A user password provides instant password and power on password protection Setting a user password If you choose to set a supervisor or user password TOSHIBA strongly recommends that you save you...

Page 136: ... want to save the password to a text file or external media of your choice or click Cancel to continue without saving the password to a text file 8 Click OK to exit Deleting a user password To cancel the power on password function 1 Click Start All Programs TOSHIBA Support Recovery and then TOSHIBA Assist The TOSHIBA Assist window appears 2 On the left side click the Secure tab 3 Click the User Pa...

Page 137: ...er image Configuring Settings Authentication Functions Please note that some changes to the likeness of a registrant such as hair style changes or wearing a cap or glasses may affect the recognition rates when such changes occur after the registrant s image has been registered TOSHIBA Face Recognition does not guarantee the correct identification of a user and may incorrectly recognize faces that ...

Page 138: ...of TOSHIBA Assist The TOSHIBA Security Assist main window appears Sample Image TOSHIBA Security Assist window From the main window you can select a category that shows the type of passwords or other security features that can be used in that scenario The available categories are Boot Setting Select this category to set up security features that will prevent an unauthorized user from even starting ...

Page 139: ...aver Setting for resuming from sleep or hibernation Set up what you want your system to do when it resumes from Sleep or Hibernation Setting for closing the lid Set up what you want your system to do when the display panel is closed or re opened TPM Settings Select this category to set up the Trusted Platform Module available on certain models TPM State Verify whether the TPM is enabled or disable...

Page 140: ... TOSHIBA PC Diagnostic Tool utility 1 Click Start All Programs TOSHIBA Support Recovery and then PC Diagnostic Tool or click the PC Diagnostic Tool icon in the Protect Fix tab of TOSHIBA Assist The TOSHIBA PC Diagnostic Tool window appears 2 Click the Diagnostic Tool tab Sample Image TOSHIBA PC Diagnostic Tool window 3 Select the devices that you would like to test by clicking the check box that a...

Page 141: ...and then under Devices and Printers click Mouse or click the Mouse icon in the Optimize tab of TOSHIBA Assist The Mouse Properties screen appears The settings you can change are divided into these categories Buttons Pointers Pointer Options Wheel Hardware Device Settings You may see additional categories depending on your particular pointing device 2 Adjust the settings as desired then click OK ...

Page 142: ...ve the following tabs Advanced Allows you to enable disable the ports and features on your computer Boot Setting Allows you to change the sequence in which your computer searches the drives for the operating system You can also manually choose the Boot Setting by pressing the power button to power on the computer then quickly pressing the F12 key Select the boot device by pressing the arrow keys t...

Page 143: ...tery or the AC adaptor Always Low Sets the CPU speed to low when using either the battery or the AC adaptor Display Allows you to change various default settings for the built in display When the computer restarts it remembers the last configuration If data does not appear on the display you are using after starting in Sleep mode press Fn F5 For more information see Directing the display output wh...

Page 144: ... USB bus power DC 5V to the USB port even when the computer is in Sleep mode Hibernation mode or shutdown state powered off This function can only be used for the port that supports the USB Sleep and Charge function hereinafter called compatible port Compatible ports are USB ports that have the symbol icon You can use the USB Sleep and Charge function to charge certain USB compatible external devi...

Page 145: ... connected to the compatible port when the AC adaptor is not connected to the computer the battery of the computer will be depleted even when the power of the computer is turned OFF As such we recommend that you connect the AC adaptor to the computer when using the USB Sleep and Charge function External devices connected to the USB bus power DC 5V function that interfaces with the power ON OFF of ...

Page 146: ...in level Use the slider at the bottom of the utility window beneath the Lower limit of remaining battery life heading to specify when charging should stop For example if you set the slider to 10 charging will stop when 10 or less of the battery power remains Power supply mode settings Your computer may provide two different charging modes to support various types of USB devices If your computer pr...

Page 147: ... device TOSHIBA Button Support TOSHIBA Button Support allows you to customize the eco button This button is located on the system control panel directly above the keyboard To access TOSHIBA Button Support 1 Click the TOSHIBA Button Support icon in the Optimize tab of TOSHIBA Assist The TOSHIBA Button Support window appears Sample Image TOSHIBA Button Support screen 2 Under Button Name select the b...

Page 148: ...u make the Fn key a sticky key meaning you can press it once release it and then press a function key to activate the hot key function Sample Image TOSHIBA Accessibility window To use TOSHIBA Accessibility 1 Click Start All Programs TOSHIBA Tools Utilities and then Accessibility or click the Accessibility icon in the Optimize tab of TOSHIBA Assist The TOSHIBA Accessibility window appears 2 Check t...

Page 149: ... Platform Module Utility Infineon TPM Trusted Platform Module Installation Guide 2 Follow the directions on your screen Once the TPM files have been installed you will need to enable the TPM feature through your system s BIOS To enable TPM 1 Power on your system while holding down the Esc key 2 Press F1 when directed 3 Press the PgDn key 4 Press the down arrow key until TPM is highlighted then pre...

Page 150: ...at might arise out of the use of the fingerprint software or utility Using the Fingerprint Authentication Utility To access the Fingerprint Authentication Utility click Start All Programs TOSHIBA Tools Utilities and then select the Fingerprint Utility For information on enrolling fingerprints and using the utility please refer to your online help file It is recommended that you complete the Finger...

Page 151: ...e guidelines and or procedures might result in damage to the reader or cause reader failure finger recognition problems or lower finger recognition success rate Do not scratch or poke the reader with your nails or any hard or sharp objects Do not press the reader with too much pressure Do not touch the reader with a wet finger or any wet objects Keep reader surface dry and free of water vapor Do n...

Page 152: ...re fingers Enroll additional fingers if recognition failure occurs often using enrolled fingers Check your finger condition Changed conditions such as injured rough extremely dry wet soiled dirty oily soaked or swollen fingers may lower the recognition success rate Also if the fingerprint is worn down or the finger becomes thinner or fatter the recognition success rate may be lowered The fingerpri...

Page 153: ... message will be displayed when recognition is abnormal or recognition is not successful within a fixed duration The recognition success rate may differ from user to user TOSHIBA does not guarantee that this fingerprint recognition technology will be error free TOSHIBA does not guarantee that the fingerprint reader will recognize the enrolled user or accurately screen out unauthorized users at all...

Page 154: ...BA Tools Utilities and then TOSHIBA eco Utility Double click the TOSHIBA eco Utility icon in the notification area Right click the TOSHIBA eco Utility icon in the notification area and select Launch TOSHIBA eco Utility The TOSHIBA eco Utility window appears Sample Image TOSHIBA eco Utility window To activate the TOSHIBA eco power plan select ON in the upper left section of the screen For more info...

Page 155: ...N indicator allows you to view the networks you are currently connected to To access the list of connected networks before logging in click on the TOSHIBA wireless LAN indicator icon located on the upper right side of the logon screen A screen with the list of connected networks appears Sample Image TOSHIBA Accessibility window ...

Page 156: ...nd AC adaptor battery LCD fan HDD sound volume wireless communication switch docking and USB information date of initial system use and also computer and device usage e g power settings battery temperature and recharging CPU memory backlight illumination time and temperatures for various devices The collected information is not limited to the examples specified here The stored data uses a very sma...

Page 157: ...are via the Windows Control Panel Doing so will automatically delete all collected information from the internal storage drive The TOSHIBA PC Health Monitor software does not extend or modify TOSHIBA s obligations under its standard limited warranty in any way TOSHIBA s standard limited warranty terms and limitations apply ...

Page 158: ... all else fails contact Toshiba You will find information on Toshiba s support services at the end of this chapter Problems that are easy to fix Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To clo...

Page 159: ...r check that the wall outlet is working by plugging in another device such as a lamp Verify that the computer is on by looking at the ON OFF indicator If the indicator is glowing the computer is on Also try turning the computer off and then on If you are using an AC adaptor verify that the computer is receiving power from the external power source by looking at the AC power light If the indicator ...

Page 160: ... the computer plugged into a live wall outlet for several hours For more information see Charging batteries on page 105 The AC power light is blinking If the AC power light is blinking try the following steps 1 Connect the AC adaptor to a different power outlet preferably in a different room If the computer starts normally there may be a problem with the AC outlet itself or the voltage level avail...

Page 161: ...o start after the initial startup appears The operating system takes a long time to start The operating system responds differently from the normal routine The screen does not look right Unless a hardware device has failed problems usually occur when you change the system in some way such as installing a new program or adding a device If you experience any of these problems use the options in the ...

Page 162: ... Internet problems My Internet connection is very slow Many factors contribute to the speed with which you can surf the Internet They include network speed network conditions time of day when everyone else is surfing your access can be slow and popularity of the sites you are trying to access If accessing a particular site is very slow try later My browser cannot find the URL address I typed in Ma...

Page 163: ...ing the Ask button and then clicking Microsoft Customer Support or by going to Toshiba support at support toshiba com Fixing a problem with Device Manager Device Manager provides a way to check and change the configuration of a device Changing the default settings using Device Manager can cause other conflicts that make one or more devices unusable Device Manager is a configuration tool for advanc...

Page 164: ...emory problems Incorrectly connected or faulty memory modules may cause errors that seem to be hardware or even software related Your computer has two memory module slots Both slots are located under the keyboard and should only be accessed by a Toshiba authorized service provider TECHNICAL NOTE You must have at least one memory module installed for the computer to work Power and the batteries You...

Page 165: ...at least another 20 minutes before you turn on the computer If the battery light does not glow after 20 minutes the battery may have reached the end of its useful life The battery appears not to power the computer for as long as it usually does If you frequently repeat shallow charge and discharge the battery meter may become inaccurate Let the battery discharge completely then try charging it aga...

Page 166: ...n that came with the keyboard or to the keyboard manufacturer s Web site The keyboard you connected may be defective or incompatible with the computer Try using a different make of keyboard Display problems Here are some typical display problems and their solutions The screen is blank Display Auto Off may have gone into effect Press any key to activate the screen You may have activated the instant...

Page 167: ...een Saver or change the settings for each of these components individually Click Display and then Change display settings to choose the screen resolution For more information see the Windows online Help A message displays saying that there is a problem with your display settings and that the adapter type is incorrect or the current settings do not work with your hardware Reduce the size of the col...

Page 168: ...battery power Disk or storage drive problems Problems with the storage drive or with external media usually show up as an inability to access the drive or as sector errors Sometimes a drive problem may cause one or more files to appear to have garbage in them Typical problems are You are having trouble accessing a drive or one or more files appear to be missing Make sure you are identifying the dr...

Page 169: ...nistrator Some programs run correctly but others do not This is probably a configuration problem If a program does not run properly refer to its documentation and check that the hardware configuration meets its needs Sound system problems No sound is coming from the computer s speakers Adjust the volume control Try pressing Fn Esc to see if volume mute is disabled Check that the volume control on ...

Page 170: ... utility provided with the Wi Fi adapter If another computer is on the same network verify that it has network access and can connect to the Internet If for example the other computer cannot browse to a public Web site the ISP s Internet Service Provider service may be disrupted Verify that the Service Set Identifier SSID or network name is correct i e that it matches the SSID assigned to the acce...

Page 171: ...part of your network If you have enabled any security provisions closed system MAC address filtering Wired Equivalent Privacy WEP etc check the access point vendor s Web site for recent firmware upgrades Problems with WEP keys in particular are frequently addressed in new firmware releases The Windows operating system wireless management utility does not work If you are using an external Wi Fi ada...

Page 172: ...k and copy files to your network partition Some people use a combination of these methods backing up all files to tape weekly and copying critical files to external media on a daily basis If you have installed your own programs you should back up these programs as well as your data files If something goes wrong that requires you to reformat your internal storage drive and start again reloading all...

Page 173: ... established Control Point to turn back the clock restoring the Windows operating system to the state it was in just prior to the installation This is much easier and more effective than uninstalling the hardware or software which often leaves behind unwanted files and settings It is also easy to undo a restore point selection if you change your mind Follow these steps to create a restore point us...

Page 174: ... is the correct one If it is not click Back to return to the previous step 5 Close all programs and save all open files 6 Click Finish and then Yes to begin the system restore Your Windows operating system configuration will now be restored to the state it was in when the chosen restore point was created and then the computer will be automatically restarted Backing up your data or your entire comp...

Page 175: ... and Adobe Photoshop or utility software such as special toolbars for your web browser Create a restore point refer to Saving system configuration with restore points on page 173 Before installing anything use the System Restore utility to set a restore point see the section titled restore points If anything goes wrong you will then be able to easily restore the Windows operating system to the sta...

Page 176: ... each additional hardware or software item repeat these steps starting at step 1 if any of your critical data has changed or starting at step 2 if no critical data has changed USB Sleep and Charge is not working Make sure that the device you want to charge is connected to a port that supports the USB Sleep and Charge function Ports that support this feature are identified with the icon USB Sleep a...

Page 177: ...you have followed the recommendations in this chapter and are still having problems you may need additional technical assistance This section contains the steps to take to ask for help Before you contact Toshiba Since some problems may be related to the operating system or the program you are using it is important to investigate other sources of assistance first Try the following before you contac...

Page 178: ...our Windows operating system and all other preloaded software on your choice of media Name and version of the program involved in the problem along with its installation media Information about what you were doing when the problem occurred Exact error messages and when they occurred For technical support call the Toshiba Customer Support Center Within the United States at 800 457 7777 Outside the ...

Page 179: ...y Japan Toshiba Corporation PCO IO 1 1 Shibaura 1 Chome Minato Ku Tokyo 105 8001 Japan Latin America and Caribbean Toshiba America Information Systems 9740 Irvine Blvd Irvine California 92618 USA 800 457 7777 within the US 949 859 4273 outside of the US this call may incur long distance charges Mexico Toshiba de México S A de C V Sierra Candela No 111 6to Piso Col Lomas de Chapultepec CP 11000 Mex...

Page 180: ... on additional Toshiba worldwide locations please visit www toshiba co jp index htm United States Toshiba America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 United States The Rest of Europe Toshiba Europe I E GmbH Hammfelddamm 8 D 4 1460 Neuss Germany ...

Page 181: ...unch applications There are two types of TOSHIBA Cards Hot Key Cards and Application Cards Hot Key Cards The Hot Key Cards are used to set or modify the following system functions Mute Lock Instant security Power Plan Sleep Hibernation Output Display switch Brightness control Wireless Touch pad Cursor overlay Numeric overlay Zoom Display resolution ...

Page 182: ... Fn key The TOSHIBA Cards appear along the top of the screen Sample Image Hot Key Card display 2 Select the desired option The selected Card is displayed full size with its available options below it All other Cards are again hidden from view To use a Hot Key Card using a hot key 1 Press and hold the Fn key 2 Press the hot key associated with the desired function The associated hot key Card appear...

Page 183: ...n combination with the Fn key turn system functions on and off Hot keys have a legend on the key indicating the option or feature the key controls Volume Mute or Fn This TOSHIBA Card or hot key enables disables volume mute on your computer When volume mute is enabled no sound will come from the speakers or headphones Selecting this Card or pressing the hot key displays the following options Sample...

Page 184: ...ant security The user logon screen will appear and a user with a valid account will need to log back on to gain access to the computer or Fn This TOSHIBA Card or hot key blanks the display Selecting this Card or pressing the hot key displays the following options Sample Image Security options To enable lock select To cancel select ...

Page 185: ...cycles through the power plans The properties of each power plan and the power plans that are displayed by this function are set in the Power Options window Selecting this Card or pressing the hot key displays the currently selectable power plans Sample Image Power Plan options Cycle through the power plans then select the desired power plan ...

Page 186: ...IBA Card or hot key places the computer into Sleep mode For more information about Sleep mode please see Using and configuring Sleep mode on page 86 Selecting this Card or pressing the hot key displays the following options Sample Image Sleep options To enable Sleep mode select To cancel select ...

Page 187: ...r into Hibernation mode If Hibernation mode is disabled this hot key will not respond For more information on Hibernation mode see Using and configuring Hibernation mode on page 83 Selecting this Card or pressing the hot key displays the following options Sample Image Hibernation options To enable Hibernation mode select To cancel select ...

Page 188: ...the appropriate device attached and turned on Built in display only Built in display and external monitor simultaneously External monitor only Built in display and external monitor extended desktop Swap Switch primary display between internal display and external monitor when using extended desktop To use a simultaneous mode you must set the resolution of the internal display panel to match the re...

Page 189: ...and External Monitor or Built in Display and TV In extended desktop mode the image is split into two sides one side per display device To swap sides select Swap Image Display This TOSHIBA Card decreases or increases the screen brightness Fn This hot key decreases the screen brightness Fn This hot key increases the screen brightness Selecting this Card or pressing either hot key displays the follow...

Page 190: ... the Bluetooth module Wireless WAN 3G enabled Enables just the Wireless WAN 3G module All disabled Disables the Bluetooth Wi Fi and Wireless WAN 3G modules All enabled Enables the Bluetooth Wi Fi and Wireless WAN 3G modules Selecting this Card or pressing the hot key displays the following options Sample Image Wireless communication options To enable Wi Fi select To enable Bluetooth select To enab...

Page 191: ...SHIBA Card or hot key enables disables the touch pad For more information on using the touch pad see Using the touch pad on page 69 Selecting this Card or pressing the hot key displays the following options Sample Image Disable or Enable touch pad options To enable the touch pad select To disable the touch pad select ...

Page 192: ...ution Selecting this Card or pressing the hot key displays the following options Sample Image Screen resolution options Cycle through the screen resolutions then select the desired resolution or Fn This TOSHIBA Card or hot key turns the cursor control overlay on and off Selecting this Card or pressing the hot key displays the following options Sample Image Cursor control overlay ...

Page 193: ...ot key functions 5 375 x 8 375 ver 2 3 Numeric overlay or Fn This TOSHIBA Card or hot key turns the numeric overlay on and off Selecting this Card or pressing the hot key displays the following options Sample Image Numeric overlay ...

Page 194: ...is hot key turns the scroll lock feature on and off Fn This hot key allows you to zoom out Fn This hot key allows you to zoom in Fn This hot key decreases the speaker volume Fn This hot key increases the speaker volume Fn This hot key turns the backlit keyboard off and on Available on certain models ...

Page 195: ...with the correct power supply for the country of purchase This appendix shows the shapes of the typical AC power cord cable connectors for various parts of the world USA UL approved Canada CSA approved United Kingdom BS approved Europe VDA approved NEMKO approved Australia AS approved ...

Page 196: ...ting Current BIOS Basic Input Output System BD ROM Blu ray Disc Read Only Memory bps bits per second CD Compact Disc CD ROM Compact Disc Read Only Memory CD RW Compact Disc Rewrite Memory CMOS Complementary Metal Oxide Semiconductor COM1 communications port 1 serial port COM2 communications port 2 serial port CPU Central Processing Unit DC Direct Current DMA Direct Memory Access ...

Page 197: ...timedia Interface HDMI CEC High Definition Multimedia Interface Consumer Electronics Control HTML Hypertext Markup Language IEEE Institute of Electrical and Electronics Engineers I O Input Output IRQ interrupt request ISP Internet Service Provider KB kilobyte LAN Local Area Network LCD Liquid Crystal Display LED Light Emitting Diode MB megabyte MIDI Musical Instrument Digital Interface PC Personal...

Page 198: ...ty color Active matrix displays are viewable from wider angles than most passive matrix displays adapter A device that provides a compatible connection between two units For example the computer s internal display adapter receives information from the software and translates it into images on the screen An adapter can take a number of forms from a microprocessor to a simple connector An intelligen...

Page 199: ...formation is passed between two devices This is the basic unit of measure used in modem communications and is similar but not identical to the baud rate See also baud rate boot To start the computer The term boot originates from bootstrap program as in pulling itself up by its bootstraps a program that loads and initializes the operating system See also reboot boot disk See system disk boot priori...

Page 200: ... occupies one byte of computer storage chip A small piece of silicon containing computer logic and circuits for processing memory input output and or control functions Chips are mounted on printed circuit boards click To press and release the pointing device s primary button without moving the pointing device In the Windows operating system this refers to the pointing device s left button unless o...

Page 201: ...window displayed by the operating system or a program giving a direction or requesting input from the user Direct Current DC The type of power usually supplied by batteries DC flows in one direction Compare Alternating Current AC Direct Memory Access DMA A dedicated channel bypassing the CPU that enables direct data transfer between memory and a device directory See folder disable To turn a comput...

Page 202: ...gital versatile or video disc See also DVD ROM DVD ROM Digital Versatile or Video Disc Read Only Memory A very high capacity storage medium that uses laser optics for reading data Each DVD ROM can hold as much data as several CD ROMs Compare CD ROM E emulation A technique in which a device or program imitates another device or program enable To turn on a computer option See also disable eSATA An e...

Page 203: ...pare a blank disk for use with the computer s operating system Formatting creates a structure on the disk so the operating system can write information to the disk or read information from it frontside bus The primary pathway bus between the CPU and the computer s main memory Also called system bus See also bus function keys The keys labeled F1 through F12 typically located on the keyboard Their f...

Page 204: ...a memory resident program hot swapping The ability to add or remove devices from a computer while the computer is running and have the operating system automatically recognize the change I icon A small image displayed on the screen that represents a function file or program interlaced A method of refreshing a computer screen in which only every other line of pixels is refreshed Interlaced monitors...

Page 205: ...d To move information from a storage device such as a hard disk into memory for processing local area network See LAN logical drive A section of a disk that is recognized by the operating system as a separate disk drive A system s logical drives may differ from its physical drives For example a single hard disk drive may be partitioned into two or more logical drives M memory Typically refers to t...

Page 206: ...disk A disk for storing programs and data that cannot be used to start the computer Compare system disk O online Available through the computer Online may refer to information being read from your own computer s internal storage drive such as online documentation or online Help or to information coming from another company on a company network or the Internet operating system A set of programs tha...

Page 207: ...de your finger across the touch pad or move a mouse Used to point to and select activate on screen items such as icons menu items and buttons The shape and purpose of the pointer varies depending on the program you are using and what you are doing pointing device Any device such as the touch pad or a mouse that enables you to move the pointer on the screen port A socket on the computer where you p...

Page 208: ...s The RJ11 connector is a 6 wire connector RJ45 connector An eight wire connector used to connect a computer to a network ROM Read Only Memory Non volatile memory that can be read but not written to Non volatile here means that information in ROM remains whether or not the computer is receiving power This type of memory is used to store your computer s BIOS which is essential instructions the comp...

Page 209: ...mpt The symbol in the MS DOS operating system generally a drive letter followed by a greater than sign indicating where users are to enter commands T TFT display See active matrix display U Universal Serial Bus USB USB is a serial bus that supports data transfer USB allows hot swapping of peripherals See also bus hot swapping serial upload To send a file to another computer through a modem or netw...

Page 210: ...d is another term for the communication protocol to permit an Ethernet connection using wireless communication components World Wide Web www The worldwide network of Web sites linked together over the Internet A user of the Web can jump from site to site regardless of the location of the computer hosting the site See also Internet ...

Page 211: ...e indicator light 46 charge time 105 charger 105 charging 47 105 charging the real time clock RTC 106 conserving power 110 determine remaining power 109 disposal 115 indicator light 108 low charge 109 maintaining 115 maximum capacity 103 monitoring power 46 107 power management 105 power options 110 power plan 185 real time clock RTC 104 recharge time 103 RTC memory 104 running computer on battery...

Page 212: ... Sleep mode 86 Sleep mode options 86 connecting AC adaptor 45 AC adaptor cord to DC IN 46 computer to a network 121 HDMI compatible TV or display device 74 monitor 75 power cord cable 46 power source 46 connection set up 121 cooling fan adequate ventilation 44 customize computer settings 89 D data entire system backup troubleshooting 174 desktop creating new icon 118 exploring the 117 icons 118 re...

Page 213: ...ng options 84 hot key 187 powering down 84 Shut down 84 starting again from 86 using 83 hot key backlight 194 disabling or enabling wireless devices 190 display brightness 189 Hibernation mode 187 keyboard overlays 194 Lock Instant security 184 Output Display switch 188 power plan 185 Sleep mode 186 using to set a power plan 112 volume mute 183 Zoom Display resolution 192 zooming in 194 zooming ou...

Page 214: ...ng 123 microphone using 121 monitor connecting 75 monitor problems troubleshooting 167 monitoring battery power 107 mouse installing 76 mouse utility 141 moving the computer 89 N network accessing 121 connecting your computer 121 networking wireless 120 notification area 120 O ON OFF indicator light 108 online resources Toshiba 101 optional external devices adding 50 other documentation 40 P passw...

Page 215: ...and applications 69 internal storage drive 51 out of box state 52 with user s data 54 restoring from recovery media 65 to custom size partition 60 without changing drive partitions 57 recycle bin icon 118 registering computer 50 restarting computer 83 restore points troubleshooting 173 restoring your work 101 running computer on battery power 103 S safety computer 116 disposing of your computer 11...

Page 216: ...kbar 119 television adjusting display 76 tips for computing 91 Toshiba online resources 101 registering computer Toshiba Web site 50 worldwide offices 179 TOSHIBA Accessibility 148 TOSHIBA Application Installer 132 TOSHIBA Assist 127 Connect tab 128 Optimize tab 131 Protect Fix tab 130 Secure tab 129 TOSHIBA Button Support 147 Toshiba EasyGuard 103 TOSHIBA eco power plan 113 TOSHIBA eco Utility 15...

Page 217: ...ing programs 169 URL address not found 162 USB Sleep and Charge cannot use 176 USB Wakeup function does not work 177 Windows operating system not working 161 wireless networking 170 Trusted Platform Module TPM 149 turning off computer 79 computer more quickly 81 options 79 turning on power 49 U USB Sleep and Charge cannot use 176 USB Wakeup function does not work 177 USB compatible printer 77 user...

Page 218: ...218 Index Windows operating system desktop 117 troubleshooting 161 Windows Start menu starting a program 96 wireless networking 120 troubleshooting 170 ...

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