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Page 22

User Manual

Troubleshooting

TROUBLESHOOTING TIPS

Before calling for service, review the following tips. It may save you time and money. 
This list includes common occurrences that are not the result of poor workmanship or 

defective materials. 

WARNING

Electrical Shock Hazard

•  Plug into a grounded 3 prong outlet.
•  Do not remove the ground prong.
•  Do not use an adapter.
•  Do not use an extension cord.
Failure to do so can result in death, fire or electrical shock.

PROBLEM 

POSSIBLE CAUSE 

SOLUTION 

Rice cooker does 

not operate

The power supply cord is not 

completely plugged into a 

working 3 prong electrical outlet. 

Plug the power supply cord into 

the electrical outlet. 

There has been a power failure. 
During a power failure, the time-

of-day, not the countdown time, 

will appear in the display during 

a cooking program.

Reset the circuit breaker or 

replace the fuse once power is 

restored. 

Another appliance was plugged 

into the same electrical outlet, 

which tripped the circuit breaker 

or blown a household fuse.

Reset the circuit breaker or 

replace the fuse. Plug power 

supply cord into a separate, 

dedicated circuit. 

Rice is mushy, 

sticky or clumping

Rice was cooked with too much 

water 

Use less water when cooking 

rice. Once cooked, fluff rice 

immediately using a fork to 

separate the grains. 

Rice was rinsed or soaked before 

cooking
Pre-rinsing can cause the rice to 

crack and become mushy and 

sticky during cooking. 
Soaking before cooking softens 

the texture of rice.

If rinsing is required, rinse the 

rice quickly and drain as much 

water as possible. Do not allow 

rice to soak in liquid prior to 

cooking. 

Rice is hard or dry

Rice was not cooked with 

enough water or it was cooked 

with mineral water. 

Use more water when cooking 

rice. 
Soak the rice for a short time 

before cooking. 

Summary of Contents for TRCS01

Page 1: ...or future reference The design and specifications are subject to change without prior notice for product improvement Consult with your dealer or the manufacturer for details Version A 11 2019 https www toshiba lifestyle com us Safety Precautions Product Features Installation Instructions Operating Instructions Care and Cleaning Troubleshooting Tips ...

Page 2: ...ou ll find many helpful hints on how to use and maintain your rice cooker properly Just a little preventive care on your part can save you a great deal of time and money over the life of your rice cooker You ll find many answers to common problems in the troubleshooting tips you should be able to fix most of them quickly before calling service These instructions may not cover every possible condit...

Page 3: ... of experience and knowledge unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety Close supervision is necessary when any appliance is used by or near children Keep appliance and cord away from children Unplug from electrical outlet when not in use and before cleaning Allow appliance to cool before putting on or taking ...

Page 4: ...other than intended use Always attach cord to appliance first and then plug cord into a wall outlet A short power cord is used to reduce the risk resulting from the cord being grabbed by children or becoming entangled in or tripping over a longer cord To disconnect set all controls to Off then remove plug from wall outlet The use of accessory attachments not recommended by Toshiba may cause injuri...

Page 5: ...T FEATURES b a c d e f g h i j a Cooking Pot b Lid Latch c Control Panel d Lid e Inner Lid f Steam Port g Lid Gasket not removable h Carrying Handle i Lower Housing j Power Cord Accessories Serving Spatula Soup Ladle Rice Measure Steamer Basket ...

Page 6: ...t is recommended that a separate circuit serving only the rice cooker is used Sharing the power supply with other appliances will result in overheating Power Supply Cord NOTE This Rice Cooker has a 3 prong grounded plug To reduce the risk of electrical shock the plug will fit into an outlet only one way If the plug does not fit in the outlet contact a qualified electrician Do not modify the plug A...

Page 7: ...il RECOMMENDED CLEARANCE Steam and heat emitted from the rice cooker may damage or discolor nearby walls or cabinets It is recommended that the rice cooker be placed a minimum distance of 12 30 5 cm from walls or cabinets a a At least 12 30 5 cm OPERATING INSTRUCTIONS WARNING Fire Burn Hazard Unplug immediately and do not use rice cooker if The power supply cord becomes abnormally hot during use S...

Page 8: ...et the program to cook white rice c Cooking Programs and Time Display d Hour and Minute Buttons Press the HOUR and MINUTE buttons to set the time of day or to set Delay Time e Start Press START to begin cooking The control panel will illuminate with the set program f Keep Warm Reheat Press the KEEP WARM REHEAT button to reheat cooked rice g Menu Press the MENU button to select from the preset cook...

Page 9: ... Cooker benefits from the use of Fuzzy Logic a technology that senses moisture levels to accurately cook food Cooking time and temperature are defined by the appliance Our highly intelligent Rice and Grain Multicooker automatically adjusts the heat and timing for perfect results every time IMPORTANT Do NOT place anything on or over the rice cooker lid during use Do NOT touch the steam vent during ...

Page 10: ...before use to remove excess starch which may make the rice sticky Also cooking rice with starchy water may result in the rice burning or being improperly cooked If the water should turn white or cloudy when added to rinse free rice drain and replace the water before cooking Many recipes recommend rinsing quickly so the rice does not absorb water prior to cooking To Rinse Rice Quickly 1 Place a col...

Page 11: ...tachments and then dry each thoroughly 2 Measure rice and then rinse rice if needed 3 Add measured rice to the cooking pot 4 Add water until it reaches the corresponding numbered Water Line marked on the interior of the cooking pot For example when cooking 3 measures of white rice add water to third line from the bottom of the pot To suit your personal preference the amount of liquid can be adjust...

Page 12: ...nto place 9 Plug the power supply cord into a grounded 3 prong electrical outlet NOTE The rice cooker is powered ON but in standby mode no heat 10 Select desired cooking program See Controls for explanation of options 11 Press START NOTE During first use there may be a plastic odor which will dissipate after using 13 When cooking is completed 5 beeps will sound The Start light will turn off and th...

Page 13: ...ts remain lit during the cooking process 4 When cooking is completed the cooker automatically enters Keep Warm mode Quick Rice Approximate Cooking Time 30 minutes 1 Press MENU 2 Select Quick Rice function The Quick Rice light illuminates 3 Press START The Start light illuminates and the countdown timer begins The Start and Quick Rice lights remain lit during the cooking process 4 When cooking is c...

Page 14: ...pleted the rice cooker automatically enters Keep Warm mode Porridge rice porridge congee Approximate Cooking Time 60 minutes Use the Porridge setting to cook rice porridge made from rice and water or broth Measure both rice and water or broth in the ratio needed to achieve the desired porridge consistency The porridge cooking program cooks longer at a lower temperature to ensure rice grains are so...

Page 15: ...ottom Do not open the lid during cooking Most types of rice will be slightly undercooked at the end of the cooking program Allow the cooked rice to rest in the cooking pot for 5 to 10 minutes to absorb the last bit of moisture DELAY COOKING The Delay Timer can preset two different cooking completion times Timer1 and Timer2 IMPORTANT To maintain the quality of the rice it is recommended that you no...

Page 16: ...ours after cooking so that flavor and texture do not deteriorate STEAMING FOOD The rice cooker may be used to steam food such as vegetables meat or fish It takes approximately 35 minutes to cook a batch of white rice and approximately 5 to 20 minutes depending on the type and quantity to steam cleaned cut vegetables 1 Determine the time needed to steam the food See Steaming Guide 2 At the appropri...

Page 17: ...s cored 6 min Carrots Baby 12 oz whole 18 min Carrots Sliced 6 oz 1 c sliced thick 16 min Green Beans 5 oz trimmed 9 min Lettuce Leaves Butter Variety 6 leaves cored 6 min Peas Snow 4 oz trimmed 8 min Potatoes New 12 oz quartered 16 min Potatoes Yellow Gold 12 oz pieces 16 min Potatoes Sweet 1 lb cubes 17 min Squash Summer Zucchini 6 oz 2 c sliced sliced thick 8 min Chicken 1 lb 2 strips 25 min Sh...

Page 18: ...NT The rice cooker is not dishwasher safe Use only soft cloths with a mild dish soap solution to clean the rice cooker Do not wash either the rice cooker or its interior cooking pot in the dishwasher CLEANING THE COOKER EXTERIOR IMPORTANT Do NOT immerse the rice cooker in water Using a soft damp cloth clean the outer surfaces of the rice cooker Using a soft dry cloth thoroughly dry the outer surfa...

Page 19: ...ver b Tab 2 Push in where indicated to release the latch and open the valve seat and steam valve cover a b c a Valve Seat b Steam Valve c Latch 3 Wash the steam valve with soap and water after every use 4 Using a soft cloth dry thoroughly NOTE Reinsert the steam vent gasket if it comes off when washing or drying the valve seat a a Steam Vent Gasket ...

Page 20: ...ndicate the cover is closed completely a a Valve Seat 6 Align the valve seat with the opening in the cooker lid and then press downward to reinstall the steam valve cover a a Steam Valve Cover CLEANING THE COOKER INTERIOR PARTS Press down on the metal lid latch to open the rice cooker cover ...

Page 21: ...move any residue burned onto the metal heating plate 2 Using a soft damp cloth wipe the heating plate and then dry thoroughly Cooking Pot IMPORTANT The inside of the cooking pot has a non stick coating that can lose its non stick properties if it becomes scratched or damaged Do not use abrasive cleansers vinegar bleaching agents steel wool or other harsh scrubbing brushes to clean the cooking pot ...

Page 22: ...play during a cooking program Reset the circuit breaker or replace the fuse once power is restored Another appliance was plugged into the same electrical outlet which tripped the circuit breaker or blown a household fuse Reset the circuit breaker or replace the fuse Plug power supply cord into a separate dedicated circuit Rice is mushy sticky or clumping Rice was cooked with too much water Use les...

Page 23: ...aning Used wrong ratio of ingredients to water or wrong cooking program for Accurately measure the correct ratio of ingredients to water Unpleasant odor NOTE A plastic odor is normal the first few times the cooker is used Keep Warm mode was used too long Do not allow rice to remain in Keep Warm mode indefinitely Serve rice soon after the 10 minute resting period Rice left in the cooking pot after ...

Page 24: ...r is dirty Clean the steam vent and temperature sensor Porridge program was unintentionally used to cook rice Select the cooking program for the ingredients you are cooking Difficult to close the cooker lid The inner lid is not attached properly NOTE The outer lid will not close unless the inner lid is attached correctly Replace the inner lid into the top cover of the rice cooker See Care and Clea...

Page 25: ...rned we recommend you use a traceable insured delivery service Toshiba cannot be held responsible for in transit damage or for packages that are not delivered to us Lost and or damaged products are not covered under warranty Please be sure to include your return address daytime phone number description of the product defect product model number located on bottom of product original date of purchas...

Page 26: ...e of this unit with a converter as well as by use with accessories replacement parts or repair service other than those authorized by Toshiba This warranty does not damage caused by accident misuse shipment or other than ordinary household use This warranty excludes all incidental or consequential damages Some states do not allow the exclusion or limitation of these damages so these exclusions may...

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