Toshiba Tecra A7 Series Resource Manual Download Page 51

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If you need further assistance

5.375 x 8.375 ver 3.1

Contacting Toshiba

If you still need help and suspect that the problem is
hardware-related, Toshiba offers a variety of resources to help
you.

Toshiba’s Technical Support Web site

For technical support, or to stay current on the most recent
software and hardware options for your computer, and for
other product information, be sure to regularly check the
Toshiba Web site at pcsupport.toshiba.com

Toshiba voice contact

Before calling Toshiba, make sure you have:

❖

Your computer’s serial number

❖

The computer and any optional devices related to the
problem

❖

Backup copies of your Windows

operating system and

all other preloaded software on your choice of media

❖

Name and version of the program involved in the
problem along with its installation media

❖

Information about what you were doing when the
problem occurred

❖

Exact error messages and when they occurred

For technical support, call the Toshiba Global Support
Centre:

Within the United States at (800) 457-7777

Outside the United States at (949) 859-4273

Summary of Contents for Tecra A7 Series

Page 1: ...shiba s Support Web site pcsupport toshiba com Toshiba Global Support Centre Calling within the United States 800 457 7777 Calling from outside the United States 949 859 4273 Please fill in for your reference and future use Model name______________________________________ Part number______________________________________ Serial number____________________________________ ...

Page 2: ...r s TFT display 31 Inserting a PC Card 31 Removing a PC Card 32 Learning the basics 32 Using the TouchPad 33 Using the optical drive 34 Moving the computer 37 Mobile computing 38 Taking care of your battery 42 If something goes wrong 45 If you need further assistance 50 Power cord cable connectors 52 Features and specifications 52 Index 53 ...

Page 3: ... THAT OPERATION OF THE PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE YOU AGREE THAT TOSHIBA ITS AFFILIATES AND SUPPLIERS SHALL HAVE NO RESPONSIBILITY FOR DAMAGE TO OR LOSS OF ANY BUSINESS PROFITS PROGRAMS DATA NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT EVEN IF ADVISED OF THE POSSIBILITY THEREOF Protection of Stored Data For your important data ...

Page 4: ...ND ALL LIABILITY ARISING OUT OF THE USE OF THE COMPUTER PRODUCTS IN ANY CRITICAL APPLICATIONS IF YOU USE THE COMPUTER PRODUCTS IN A CRITICAL APPLICATION YOU AND NOT TOSHIBA ASSUME FULL RESPONSIBILITY FOR SUCH USE EU Declaration of Conformity TOSHIBA declares that this product conforms to the following Standards This product is carrying the CE Mark in accordance with the related European Directives...

Page 5: ...inery shall resist against interference from legal communications or from industrial scientific and medical radio emission electric machinery Using this Equipment in Japan In Japan the frequency bandwidth of 2 400 MHz to 2 483 5 MHz for second generation low power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio station and spec...

Page 6: ...itions Compliance Approval and it belongs to the device class of radio equipment of low power data communication system radio station stipulated in the Radio Law and the Telecommunications Business Law of Japan The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed...

Page 7: ... The following information is dependent on what type of wireless device is in your computer Approved Countries Regions for use for the Atheros AR5BMB 43 44 and AR5BMB5 Mini PCI Wireless Network Adapters This equipment is approved to the radio standard by the countries regions in the following table Do not use this equipment except in the countries regions in the following table This device works o...

Page 8: ...our les enregistrements et licences veuillez contacter I IBPT Deutschland License required for outdoor installations Check with reseller for procedure to follow Anmeldung im Outdoor Bereich notwendig aber nicht genehmigungspflichtig Bitte mit Händler die Vorgehensweise abstimmen France Restricted frequency band only channels 1 to 7 2400 MHz and 2454 MHz respectively may be used outdoors in France ...

Page 9: ...is not allowed for operation in any European Community country This device must not be operated in ad hoc mode using channels in the 5 GHz bands in the European Community Ad hoc mode provides a direct communicationbetweentwoclientdeviceswithoutaWirelessLANAccess Point Australia Austria Belgium Canada Denmark Finland France Germany Greece Ireland Italy Liechtenstein Luxembourg Netherlands New Zeala...

Page 10: ...ss Point device s are properly configured for European Community operation Approved Countries Regions for use for the Atheros AR5001X Mini PCI Wireless Network Adapter This equipment is approved to the radio standard by the countries regions in the following table Do not use this equipment except in the countries regions in the following table This device works on passive scan only A peer to peer ...

Page 11: ...e countries regions in the following table Do not use this equipment except in the countries regions in the following table Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany Greece Iceland Ireland Italy Japan Liechtenstein Luxembourg Mexico Netherlands New Zealand Norway Peru Portugal Singapore Spain Sweden Switzerland UK Uruguay USA Venezuela Australia Austria...

Page 12: ... on Web site http www toshiba europe com computers tnt bluetooth htm in Europe or pcsupport toshiba com in the United States for more information When you use Bluetooth cards from TOSHIBA close to 2 4 GHz Wireless LAN devices Bluetooth transmissions might slow down or cause errors If you detect certain interference while you use Bluetooth cards from TOSHIBA always change the frequency move your co...

Page 13: ...chnology on board airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organization or environment e g airports you are encouraged to ask for authorization to use the device with Bluetooth wireless technology prior to turnin...

Page 14: ...and medical radio emission electric machinery Using this Equipment in Japan In Japan the frequency bandwidth of 2 400 MHz to 2 483 5 MHz for second generation low power data communication systems such as this equipment overlaps that of mobile object identification systems premises radio station and specified low power radio station Article 14 Unless approved for any model accredited low power radi...

Page 15: ...io equipment of low power data communication system radio station stipulated in the Radio Law of Japan The Name of the radio equipment EYXF2CS TELECOM ENGINEERING CENTER Approval Number 01NYDA1305 The frequency bandwidth of this equipment may operate within the same range as industrial devices scientific devices medical devices microwave ovens licensed radio stations and non licensed specified low...

Page 16: ...her safety hazards resulting in serious injury Always contact an authorized Toshiba service provider if any repair or adjustment is required Location of the Required Label Sample shown below Location of the label and manufacturing information may vary This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT To use this model properly read the user s guide carefully and k...

Page 17: ...ulations is prohibited Notice The information contained in this manual including but not limited to any product specifications is subject to change without notice TOSHIBA CORPORATION AND TOSHIBA AMERICA INFORMATION SYSTEMS INC TOSHIBA PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL OR ANY OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR...

Page 18: ...arks of Intel Corporation or its subsidiaries in the United States and other countries TouchPad is a trademark of Synaptics Inc Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Toshiba is under license Other trademarks and trade names are those of their respective owners All other brand and product names are trademarks or registered trademarks of their ...

Page 19: ... of lead cadmium mercury hexavalent chromium PBB and PBDE Toshiba requires its notebook component suppliers to meet RoHS requirements and verifies its suppliers commitment to meeting RoHS requirements by conducting component sampling inspections during the product design approval process This guide This guide offers important information about your computer including solutions to the most common p...

Page 20: ...ath or serious injury Indicates a potentially hazardous situation which if not avoided could result in death or serious injury Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injury Indicates a potentially hazardous situation which if not avoided may result in property damage Provides important information Other icons used Additional icons highlight...

Page 21: ...observe certain precautions to further reduce the risk of personal injury or damage to the computer Avoid prolonged physical contact with the underside or surface of the computer Never allow any liquids to spill into any part of your computer and never expose the computer to rain water seawater or moisture Exposure to liquid or moisture can cause electric shock or fire resulting in damage or serio...

Page 22: ...possible icons used on your computer Sample Illustration System icons Connecting to a power source Your computer requires power to operate Use the power cord cable and AC adaptor to connect the computer to a live electrical outlet or to charge the computer s battery Never pull on a power cord cable to remove a plug from a socket Always grasp the plug directly Failure to follow this instruction may...

Page 23: ... cause fire or damage to the computer possibly resulting in serious injury TOSHIBA assumes no liability for any damage caused by use of an incompatible adaptor or charger Sample Illustration Power cord cable and AC adaptor To connect AC power to the computer 1 Connect the power cord cable to the AC adaptor Sample Illustration Connecting the power cord cable to the AC adaptor Handling the cord on t...

Page 24: ... connecting the printer to your computer If you do not install the software as instructed by the printer manufacturer the printer may not function correctly Read the documentation that came with your printer Follow the manufacturer s instructions when connecting a printer You can connect a USB compatible printer to your computer through the USB ports To determine if the printer is USB compatible c...

Page 25: ...cessories information packaged with your system or visit accessories toshiba com Your computer comes with enough memory to run most of today s popular applications You may want to increase the computer s memory if you use complex software or process large amounts of data Installing a memory module Additional memory modules can be installed in the memory module slots on the base of the computer You...

Page 26: ...r is on begin at step 1 otherwise skip to step 3 1 Click Start and then Turn off computer or Shut Down depending on the system The Turn off computer or Shut Down window appears 2 Click Turn Off or Shut Down The operating system turns off the computer 3 Unplug and remove any cables connected to the computer including the AC adaptor 4 Remove the main battery For information on removing the main batt...

Page 27: ... module Before you handle the module touch a grounded metal surface to discharge any static electricity you may have built up Avoid touching the connector on the memory module or on the computer Grease or dust on the connector may cause memory access problems 9 Carefully remove the new memory module from its antistatic packaging without touching its connector 10 Locate an empty memory module slot ...

Page 28: ...ding any contact with its connector Position the module toward the socket aligning the connector s notch with the matching key in the socket Sample Illustration Aligning the memory module with the socket 12 Firmly press the memory module into the memory slot s socket at approximately a 30 degree angle to the horizontal surface of the computer Sample Illustration Inserting the memory module into th...

Page 29: ...e up correctly repeat steps 12 13 Sample Illustration Pressing down on the memory module Do not force the memory module into position The memory module should be completely inserted into the socket and level when secured in place Sample Illustration Inserting the memory module into the slot 14 Replace the memory module slot cover and secure it using the screw 15 Re insert the main battery For more...

Page 30: ...ither of the above cases the Standby configuration will not be saved The following message appears when you turn on the power Warning Resume Failure Press Any Key to Continue If the computer hangs up when you turn it on perform the following Press the power button and hold it down for at least ten seconds then turn the power on again 2 Pull the latches away from the memory module The memory module...

Page 31: ...technology Over a period of time and depending on the usage of the computer the brightness of the screen will deteriorate This is also an intrinsic characteristic of the screen technology When the computer is operated on battery power the screen will dim and you may not be able to increase the brightness of the screen while on battery power Inserting a PC Card Before you insert a PC Card refer to ...

Page 32: ... PC Card slot 2 Press the PC Card eject button once to pop it out slightly then push it in to remove the PC Card The PC Card ejects slightly from the slot 3 Grasp the edges of the PC Card and slide it out of the slot Learning the basics Computing tips Save your work frequently Your work stays in the computer s temporary memory until you save it to the disk If the network you are using goes down an...

Page 33: ...o the bottom of the page drag your finger toward yourself To move the cursor to the right side of the page slide your finger across the TouchPad from left to right To move it to the left side slide your finger from right to left Because the TouchPad is much smaller than the display screen moving your cursor across the screen often means having to move your finger several times across the TouchPad ...

Page 34: ...scs DVDs provide a significant increase in data storage and support features that are not available on any other video platform These features include wide screen movies multiple language tracks digital surround sound multiple camera angles and interactive menus For these reasons your computer may come with an optical drive TECHNICAL NOTE Your optical drive is set to play region 1 North America DV...

Page 35: ...off Use a straightened paper clip or other narrow object to press the manual eject button located inside the hole Never use a pencil to press the manual eject button Pencil lead can break off inside the computer and damage it Inserting a compact disc Before putting on headphones to listen to an audio CD turn the volume dial down Do not set the volume too high when using the headphones Continuous e...

Page 36: ...dle until it clicks into place Handle DVDs and CDs carefully making contact only with the center hole and edge Do not touch the surface of the disc Do not stack discs If you incorrectly handle the discs you could lose data 8 Make sure the disc is completely on the spindle and is lying flat on the tray If you insert the disc incorrectly it may jam the drive If this happens contact Toshiba support f...

Page 37: ...ter off To remove a disc with the computer turned off 1 Insert a slender object such as a straightened paper clip into the manual eject hole The disc tray slides partially out of the drive about 1 inch Never use a pencil to press the manual eject button Pencil lead can break off inside the computer and damage it 2 Pull the tray out until it is fully open remove the disc and place it in its protect...

Page 38: ...ries toshiba com Use only batteries designed to work with your Toshiba notebook computer To ensure that the battery maintains its maximum capacity operate the computer on battery power at least once a month until the battery is fully discharged Please see Maximizing battery life on page 43 for procedures If the computer is continuously operated on AC power either through an AC adaptor or a docking...

Page 39: ...lug in the AC adaptor HINT Be careful not to confuse the battery light with the on off light and the power button light near the upper left corner of the keyboard When the on off light or power button light flashes amber it indicates that the system is suspended using the Windows operating system Standby command TECHNICAL NOTE The recharging of the battery cannot occur when your computer is using ...

Page 40: ...ternal protective device could fail causing it to overheat or ignite resulting in caustic liquid leakage or explosion or fire possibly resulting in death or serious injury TECHNICAL NOTE To avoid losing any data save your files and then either completely shut down your computer or put it into Hibernation mode before changing the main battery Removing the battery from the computer To remove the bat...

Page 41: ... computer Sample Illustration Removing the battery If the battery is leaking or its case is cracked put on protective gloves to handle it and discard it immediately Always dispose of used battery packs in compliance with all applicable laws and regulations Put insulating tape such as cellophane tape on the electrode during transportation to avoid a possible short circuit fire or electric shock Fai...

Page 42: ...uter on page 40 6 Restart the computer Taking care of your battery The following sections offer tips on how to take care of your battery and prolong its life Safety precautions If the battery pack produces an odor overheats or changes color or shape while it is being used or charged turn off the computer s power immediately and disconnect the power cord cable from the power socket Carefully remove...

Page 43: ...ack At least once a month disconnect the computer from a power source and operate it on battery power until the battery pack fully discharges Before doing so follow the steps below 1 Turn off the computer s power 2 Disconnect the AC adaptor and turn on the computer s power If it does not turn on go to step 4 3 Operate the computer on battery power for five minutes If the battery pack has at least ...

Page 44: ...burning or by throwing it into a fire and never allow exposure to a heating apparatus e g microwave oven Heat can cause a battery pack to explode and or release caustic liquid both which may possibly cause serious injury Always dispose of used battery packs in compliance with all applicable laws and regulations Put insulating tape such as cellophane tape on the electrode during transportation to a...

Page 45: ... http www dtsc ca gov hazardouswaste perchlorate If something goes wrong Problems that are easy to fix Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1...

Page 46: ...egal operation close the window and continue working If it happens again record the details of the message and consult the software manufacturer To record the details 1 Click the Details button and select the text the operating system displays The Details button displays information that the software manufacturer needs to help you solve your problem 2 Press Ctrl c to copy the text to the clipboard...

Page 47: ...hat the active program accepts text input Try clicking your mouse on an area where you can type text and try typing again Your computer may be in Standby mode and have a software or resource conflict When this happens turning the power on returns you to the problem instead of restarting the system To clear the condition press Ctrl Alt and Del simultaneously Clearing the condition may get the compu...

Page 48: ...lay priority is not set for an external monitor To do this press Fn and F5 simultaneously once If this does not correct the problem press Fn and F5 simultaneously again to return the display priority to its previous setting HINT Holding the Fn key and pressing the F5 key several times will advance you through the display options If you are using an external monitor Check that the monitor is turned...

Page 49: ...he screen will dim and you may not be able to increase the brightness of the screen while on battery power PC Card problems PC Card checklist Make sure the card is inserted properly into the slot See Using PC Cards in the electronic user s guide for information about how to insert PC Cards Make sure all cables are securely connected Occasionally a defective PC Card slips through quality control If...

Page 50: ...ch card is not required to have its own address If you need further assistance If you have followed the recommendations in this section and are still having problems you may need additional technical assistance This section contains the steps to take to ask for help Before you contact Toshiba Since some problems may be related to the operating system or the program you are using it is important to...

Page 51: ...at pcsupport toshiba com Toshiba voice contact Before calling Toshiba make sure you have Your computer s serial number The computer and any optional devices related to the problem Backup copies of your Windows operating system and all other preloaded software on your choice of media Name and version of the program involved in the problem along with its installation media Information about what you...

Page 52: ...er cord cable connectors for various parts of the world Features and specifications For the complete detailed specifications for your computer visit pcsupport toshiba com Go to the Tech Support Center select your particular model from the list and go to the Detailed Specifications for that model USA and Canada UL and CSA approved United Kingdom BS approved Australia AS approved Europe VDA and NEMK...

Page 53: ...computing tips 32 connecting AC adaptor 22 power cord cable 24 printer 24 control buttons TouchPad 34 D DC IN 24 display problems screen is blank 48 E eject button optical drive 35 error messages program has performed an illegal operation 46 F files backing up 32 saving 32 I inserting CD DVD 35 PC Cards 31 installing main battery 40 42 memory module 25 K keyboard unexpected characters 47 keyboard ...

Page 54: ...rd inserted 50 computer will not start 47 contacting Toshiba 50 51 display is blank 48 external monitor 48 illegal operation 46 keyboard not responding 47 keyboard produces unexpected characters 47 PC Card checklist 49 PC Card slot appears dead 49 program not responding 45 R real time clock RTC battery 38 removing CD DVD with computer off 37 with computer on 37 main battery 40 memory module 30 PC ...

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