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Important: Paper has a significant manufacturing tolerance, and nominal paper
designations do not reflect actual measurements. The manufacturing tolerance must fall
within the published operating thickness range. Customers should test paper in their
specific configuration before use. The intent of this specification is that if any spot
measurement of the paper is outside the specified range, the paper is deemed not to meet
the specification and the customer is responsible for any problems caused by paper jams.
The paper must be wound with the printing side facing out. The paper should not be attached to
the core in any manner.
Important:
Printer reliability and performance are directly related to the quality of the supplies used by the
customer. The published parameters for printer performance are established using supplies that
meet the specifications listed above.
Thermal paper with watermarks, coupons, or advertisements printed on the front or back of the
paper is not covered by Toshiba specifications. Some inks and printing processes work
acceptably, but others do not. Printer problems that are caused by supplies that do not meet
Toshiba specifications might result in a billable service call, regardless of the existence of a
service contract.
Installing large paper rolls
The 4610 can accommodate extra-large rolls (up to 15 in.) of paper below the printer. Mounting
hardware is necessary to avoid placing undue strain on the paper feed motor. See your Toshiba
representative for additional information.
Cleaning recommendations
You should inspect your 4610 unit periodically and clean the cover as required. Use a soft, clean
cloth with warm, soapy water to clean the plastic parts. Do not use abrasives or any alkaline,
ammonia, or chloride-based cleaner.
Note: Do not apply cleaning solution directly to the cover. Always apply the cleaner to a clean
cloth and then wipe the cover with the damp cloth. Be certain that the cloth is only damp and
not dripping wet.
Cleaning the thermal printhead
The thermal printhead should be cleaned at regular intervals or when the print quality has
noticeably deteriorated. There are many factors that affect cleaning frequency. Poor paper
quality, high printer usage, or a dirty environment are all reasons to clean the thermal printhead
more often. Complete the following steps to clean the thermal printhead:
1. Open the paper cover.
2. Using a cotton swab soaked in isopropyl alcohol, gently wipe the printhead several times on
its print line and on the surrounding area.
3. Wipe off any residual alcohol with a dry swab.
If print quality does not improve after cleaning the thermal printhead, call for service to replace
the thermal printhead unit.
Note: The type of paper used and the usage rate will increase wear on the thermal printhead.
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Hardware Guide for Model 1NR
Summary of Contents for SureMark 4610 1NR
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