Toshiba Strata DK 2000 Series User Manual Download Page 56

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Strata DK Digital Telephone

5/99

Features

DTMF Tone Dialing with * and #

DTMF Tone Dialing with * and #

You may have to send

and

DTMF tones to some devices or services, such as a voice mail

device or computer output service. DTMF tones are automatically enabled on stations with

6SHHG'LDO

. If you do not have

6SHHG'LDO

, you must first dial

to enable these tones.

This feature disables the Speed Dial feature during the call. Speed Dial is restored when you
complete the call or place it on hold.

➤

To output

and

DTMF tones on a telephone without a

6SHHG'LDO

button

➤

While on an outside call, press

, then

. You can now output

and

, DTMF tones, and

digits

for the duration of the call. This procedure must be repeated on each call where

you require such output.

Summary of Contents for Strata DK 2000 Series

Page 1: ...Telecommunication Systems Division May 1999 Digital Business Telephone Systems Digital Telephone User Guide includes LCD Add on Module and Direct Station Selection Console ...

Page 2: ...thods may warrant DKA UG DKTEL VC 4016146 Version C 1 May 1999 Version C April 1998 Version B October 1997 Version A September 1996 Copyright 1999 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording tap...

Page 3: ... 3 Flexible Buttons 5 LCD 8 LCD Buttons 8 LED Indicators 9 On hook Off hook 10 Volume Controls 10 Chapter 2 Features Before You Begin 13 Automatic Line Selection 13 Ringing Line Preference 14 Signaling 14 Quick Reference 14 Making an Internal Call 14 Making an Outside Call 15 Making an Outside Call to an ISDN Trunk 15 On Hook Dialing 16 Answering Calls 16 Incoming Call Notification 17 ...

Page 4: ...rd Buttons 25 Using Access Codes 25 LCD Telephones 25 Call Forward All Calls 26 Call Forward Busy 26 Call Forward No Answer 27 Call Forward Busy No Answer 28 Call Forward Fixed 29 Call Forward External 29 Call Park Orbits 31 Call Park and Page 32 Call Pickup 33 DN Pickup 33 Directed Call Pickup 34 Group Pickup 34 Page Internal Call Pickup 35 Call Transfer with Camp on 35 Call Waiting 36 Conference...

Page 5: ...Microphone Cut Off 50 Off hook Call Announce OCA 51 HS OCA 52 SP OCA 52 Override Calls 53 Busy Override 54 Do Not Disturb Override 54 Executive Override 54 Privacy Override 55 Toll Restriction Override 55 Page Announcements 56 All Call Page 56 Privacy On Line 57 Privacy Release 57 Release and Answer 58 Saved Number Redial 58 Speakerphone 59 Speed Dial 60 Speed Dial Advanced Features 62 Feature Acc...

Page 6: ...t Key Display 80 How to Use Soft Keys 80 Soft Key Prompts 82 Busy Lamp Field BLF Display 83 Caller ID ANI DNIS Information Mode 84 DNIS 84 ANI Caller ID 84 Call Park Orbit List Display 85 Retrieve and Auto Dial Lost Calls 86 Messages Memos and Name Display 87 Messages 89 System Messages 60 64 90 System Messages 65 99 90 Station Messages 90 Message Notifications 93 Silent Messaging Busy Station 95 ...

Page 7: ...tion 104 Transfer to an Idle Station 104 Call Transfer with Camp on 105 Call Answering CO Line 106 Speed Dial 106 Paging 106 Call Forward Override DSS Override 106 Night Transfer 107 CO Line Access Codes 109 Feature Access Codes 110 Paging Access Codes 110 Speed Dial Access Codes 111 Flexible Directory Numbering 113 Centrex Feature Buttons 113 Ringing Repeat 113 Delayed Ringing 114 ...

Page 8: ...vi Strata DK Digital Telephone 5 99 ...

Page 9: ...and or speakerphone Also discussed are Digital Add on Modules DADMs and the Direct Station Selection DSS Console The Strata DK systems which support this equipment are DK14 DK16e 16 DK40i 40 DK424 DK280 Release 3 0 or higher Note This user guide incorporates the information in the Strata DK s Liquid Crystal Display Digital Telephone User Guide and the Add on Module and Direct Station Selection Con...

Page 10: ...cribes the DADM and DSS console features and buttons Appendix A Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons It includes CO Line Access Codes Paging Group Codes Feature Access Codes User Programmable Buttons and Speed Dial Access Codes Appendix B Centrex Application describes the Centrex features which may be available with your Strata...

Page 11: ... also includes additional notes and comments PDN represents a Primary Directory Number also known as an Extension Number for your telephone SDN represents a Secondary appearance of a PDN A PDN which appears on another telephone is considered an SDN PhDN represents a Phantom Directory Number button an additional Directory Number DN represents a Directory Number button also known as an Extension or ...

Page 12: ...tal Telephone 5 99 Introduction Related Documents Related Documents Refer to the following documents for more information Digital Telephone Quick Reference Guide PC Data Interface User Guide System Administrator Guide ...

Page 13: ...standard features the LCD telephones provide Alphanumeric Messaging Busy Lamp Field BLF Identification Central Office CO Line Identification Timed Reminders with Messaging Speed Dial Memo Directory Dialing User Name Number Call Duration Date Time of Day displays and the ability to display names and telephone numbers of outside incoming callers Telephones equipped with a speakerphone enable you to ...

Page 14: ...nd a speakerphone which enables users to make and receive outside and internal calls without lifting the handset Buttons Figure 1 20 button Digital Speakerphone with LCD 0539 Dial Pad Handset Red Green LED Indicators LCD Display LCD Control Soft Key Buttons Flexible Buttons Fixed Buttons Microphone Location 0539 ...

Page 15: ...and transfer calls see Conference Calls on Page 37 ROG Press once to hold internal or outside calls The Line LED flashes green at the internal hold rate or press twice to enable Exclusive Hold The Line LED flashes green at the exclusive hold rate Note Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve it To retri...

Page 16: ...ble Handsfree Answerback and OFF if you receive a ring first call Mic may be ON OFF when placing an on hook CO line or internal DN call Each station s Mic can be set in system programming to switch ON OFF with one touch to switch OFF only while pressed and held or to be either ON OFF at the start of handsfree dialing To talkback to an HS OCA call press and hold Mic and talk over your telephone han...

Page 17: ...nd PhDNs They are used to initiate or answer a call and are known as your extension or intercom number s You can have multiple DN buttons on your telephone see Figure 2 including DNs belonging to another telephone SDNs Incoming calls ring your telephone s PDNs from the top down For example incoming calls to Station 10 s PDNs first ring the 10 1 button then 10 2 and finally 10 3 Your PDN is conside...

Page 18: ...ry Directory Number A PDN of another telephone which appears on your telephone is considered a SDN You cannot set Call Forward and Voice Mail ID code for SDNs on your telephone PhDN Phantom Directory Number Up to eight Phantom Directory Numbers can be dedicated to a station or shared by a group of stations One example of a Phantom Directory Number application is when it is used as a common phone n...

Page 19: ...strator for button assignments If your telephone has not been programmed for a 6SHHG LDO button you can substitute the key in any of the procedures that appear in this guide 10 3 10 2 10 1 11 2 11 1 50 MW 50 51 54 Station 10 s Primary Directory Numbers PDNs Secondary Directory Numbers SDNs of Station 11 Calls to Station 11 can be originated or answered by Station 10 by pressing the 11 1 or 11 2 bu...

Page 20: ...eys turned OFF If your telephone has Soft Keys turned ON the displays may be different e g the information on rows 1 and 2 is reversed but they still enable you to follow the steps in this guide LCD Buttons There are two sets of buttons available with the LCD Control and Soft Key see Figure 3 The Control buttons consist of the Mode Page and Scroll functions while the Soft Keys offer access to freq...

Page 21: ...ion that places the call on hold 4 pulses second for 1 8 second ON OFF 1 2 second ON OFF Hold Consultation during consultation transfer to another station 10 pulses second steady Hold Exclusive outside line 10 pulses second steady Hold Recall when held call recalls your idle station 1 second at 2 pulses second 1 second at 10 pulses second flashes Hold Exclusive Recall 1 second at 2 pulses second 1...

Page 22: ...on the volume continually changes about every half second until the level limit is reached You hear ring tone as long as you press a Volume button when your telephone is idle The method for changing feature volume varies Some features can be adjusted using only the 9RO 9RO see Table 4 and others require additional buttons see Table 5 on page 11 Table 4 Using only Vol Vol Feature Phone Status Comme...

Page 23: ...O and 9RO The tones are received over the handset headset and speaker On hook Off hook While pressing hold 5HGLDO and 9RO The tones are received over the speaker Muted Tone Burst Note Tone sent for Busy or DND Override Call Transfer with Camp on etc On hook DN followed by then 9RO 9RO You hear the muted tone for 15 seconds or until disconnected by pressing 6SNU Ringing Handsfree Answerback and Spe...

Page 24: ...12 Strata DK Digital Telephone 5 99 The Grand Tour Volume Controls ...

Page 25: ...so need to know if your telephone has tone or voice first signaling when you receive an internal call Tone Signaling rings Voice First Signaling does not ring instead you hear a long tone then the caller s voice Each of these features are enabled in system programming and determine how you will make and answer calls on your telephone Automatic Line Selection You have Automatic Line Selection if yo...

Page 26: ...caller s voice you have Voice First Signaling Talk in the direction of your telephone or answer the call as you normally would using either the handset or 6SNU If you hear successive ring tones you have Tone First Signaling Lift the handset or press 6SNU Note You can change to the alternate signaling method when making a call on a call by call basis by pressing after dialing an internal telephone ...

Page 27: ... flashes green and the digits are displayed as you dial The display automatically changes from dialed number to elapsed time after a programmed period After you hang up elapsed time is displayed for 15 seconds and then changes to date time display 3 When finished with the call hang up or press 6SNU 1 Access an outside CO line 2 Dial the number 3 Press 6WDUW The dialed digits will not be sent until...

Page 28: ...lled party answers Note If you have a full speakerphone you do not have to lift the handset 4 When finished with the call hang up or press 6SNU Lift the handset or press 6SNU or if you do not have Ringing Line Preference press the flashing DN LQH or 3RROHG LQH US and lift the handset The green LED changes from incoming call rate to the in use rate Your LCD displays the answered line For informatio...

Page 29: ...the call does not execute Verified Account Codes are established in system programming or by designated stations To dial using a Forced Account Code Emergency Override of Forced Account Codes You can bypass Forced Account Code requirements with three emergency numbers including 911 See your System Administrator for these numbers Voluntary Account Codes Verified Non Verified Voluntary Account Codes...

Page 30: ... code can be entered during a call 2 Enter the Account Code When your station is set for Verified Account Codes you hear a half second confirmation tone if the code is valid The outside party is not able to hear any tones e g confirmation tones when the Account Code digits are being entered If your station is programmed not to verify Account Codes you do not hear a confirmation tone If the code is...

Page 31: ...To send an Alert Signal Press OHUW 6LJQDO An alert tone sounds at the designated station Attendant Console Calling Up to four Attendant Consoles can be installed per system There can be up to three ways to call the Attendant Console depending upon system programming To call any attendant console To call a specific console To call all consoles for an emergency Press a DN The call rings the Attendan...

Page 32: ...o time out The system inserts a pause P on your LCD before redialing the number To activate ABR 1 When you reach a busy number press XWR XV 5HGLDO The LED flashes red or QI 7UQ You hear confirmation tone 2 Hang up or press 6SNU 3 The system redials up to 15 times every 30 or 60 seconds depending on system programming 4 Your telephone receives ring tone when ABR dials the number and it is available...

Page 33: ...y dial tone two secs then busy tone When you set ACB at a busy station its number 210 displays When you set ACB at a busy line group its access code number 801 is displayed 2 Hang up or press 6SNU You can make other calls while waiting for the called station line to become available 3 Your telephone rings at a fast rate when the called station or CO line becomes idle For busy DND station the DN LE...

Page 34: ... use The first call is put on hold and the LED flashes on hold To switch between calls Press LQH or DN of the held call The LED of the line just accessed flashes in use The LED of the Line or DN placed on hold flashes on hold 4 Answer within three rings to prevent the callback from being cancelled After you answer you hear a single tone and the LED flashes green in use If you hear a busy tone afte...

Page 35: ...ht PhDNs Each DN can be independently set for a different Call Forward feature Call Forward must be set before the call is received and has priority over the Station Hunt feature To set call forward from a PDN or PhDN You must set the call forward from your telephone Your telephone must be programmed as the owner of the PDN or PhDN Note If you hear a re order tone when following any of the Call Fo...

Page 36: ...d No Answer when receiving Voice First handsfree calls Callers can activate voice first or OCA by dialing during their voice announcement Call Forward Busy No Answer forwards all calls to your station immediately whenever you are busy in the DND mode or after ringing and you do not answer the call within a designated time set by you when you enable the feature Your station can be programmed to byp...

Page 37: ...t the feature for a PDN DOO UZG OO DOOV DOO UZG XV DOO UZG 1R QVZHU DOO UZG XV 1 QV DOO RUZDUG WHUQDO and DOO RUZDUG WR Call Forward Fixed feature Using Access Codes If your telephone has not been programmed for Call Forward buttons or you are forwarding a PhDN you must use access codes to set the Call Forward feature LCD Telephones The LCD on your telephone provides you with call forwarding infor...

Page 38: ... DOOV or 6SNU if access code used The LED lights steady red and calls forward to the stored directory number 203 1 Press DOO UZG XV or PDN PhDN The LED flashes red You hear confirmation tone after is dialed 2 Enter the destination DN 3 Press DOO UZG XV or 6SNU if access code used The LED lights steady red and calls forward to the stored directory number 203 NO 201 CALL FORWARD TO NO 201 CALL FORWA...

Page 39: ...SHHG LDO Note Skip this step if you pressed DOO UZG 1R QVZHU in Step 1 The pre set time delay for calls forwarding is 12 seconds 4 Enter the time delay a seconds Note Skip this step if you do not want to change the time The LCD displays the amount of time entered 16 5 Press DOO UZG 1R QVZHU or 5HGLDO then 6SNU if access code was used in Step 1 The LED lights steady red and calls forward to the sto...

Page 40: ...ou pressed DOO UZG XV 1 QV in Step 1 The pre set time delay for calls to ring before forwarding is 12 seconds 4 Enter the time delay a seconds Note Skip this step if you do not want to change the time The LCD displays the amount of time entered 16 5 Press DOO UZG 1R QVZHU or 5HGLDO then 6SNU if access code used in Step 1 The LED lights steady red and calls forward to the stored directory number 20...

Page 41: ...o a destination outside of the system PhDNs assigned to your telephone do not Call Forward to an external destination Internal calls and transferred calls to your PDN do not forward to external destinations Only incoming calls over CO lines dedicated to immediately ring on your PDN private CO LQH button and or Direct In Dial line calls forward Any of the other Call Forward modes can be set for you...

Page 42: ...N You hear a confirmation tone If a number is not dialed the system automatically makes the DISA CO line ring as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects 3 Enter the Remote Call Forward External security code You hear a confirmation tone See the System Administrator for the security code which is assigned to your telephone in...

Page 43: ...ecall timer expires the parked call automatically recalls to your station If your station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an available orbit number which displays on your LCD To monitor the calls parked at your station see Call Park Orbit List Display in Chapter 3 LCD Operation To park a call 1 While on a call press 3DUN LQ ...

Page 44: ...ows the line or DN that is recalling and the orbit number 1 Press 3DUN LQ 2UELW or DN DN can be PDN SDN or PhDN 2 Enter the Orbit Number where the call is parked The DN LED flashes at the in use rate when the call is retrieved 1 While on a call press 3DUN DQG 3DJH or QI 7UQ The LED flashes green consultation hold 2 Enter a General Orbit Number or a valid PDN The call is parked and the CO line flas...

Page 45: ...ick up 3 Enter a DN or a Page Group or Zone access code see Tables 13 and 14 on Pages 110 and 111 respectively After you enter an Orbit Number a short burst of dial tone prompts you to enter the Page access code The LCD shows the Auto Park entry The LCD shows the Line being held and its orbit number Example Line 2 is held on orbit 900 4 Make your announcement include the Orbit Number 5 Hang up to ...

Page 46: ...ystem Administrator for group assignments Calls Ringing Within Your Group Press URXS 3LFNXS or a DN You are connected to the call Calls Ringing to Other Groups 1 Press LUHFWHG 3LFNXS or DN The directed PDN is the Primary Directory Number of the station that has the ringing or held call that is to be picked up 2 Dial directed PDN If more than one call is on hold the call on the telephone s lowest b...

Page 47: ...e station s PDN or PhDN appears on other stations To transfer a call 2 Enter then the access code of the group to which the station belongs You are connected to the call If the called station belongs to more than one group any of the Group Pickup codes associated with those groups pickup the call 1 Press DN You hear dial tone 2 Enter You are connected to the caller who originated the internal or p...

Page 48: ...en on hold If you transferred the call from a DN the DN s LED turns off The CO line or DN camps on to the called station and the called station receives a warning tone The camped on call rings when you hang up or to reconnect to the transferred line before it is answered press the flashing LQH or DN The Line LED is a steady red when the called station answers the transferred call If the call is no...

Page 49: ... LED flashes green in use Note See your System Administrator to find out if you have Auto Hold Hang up or transfer the existing call the camped on call rings your station The existing call disconnects or transfers The camped on line rings your telephone and the Line LED flashes green incoming call or press the flashing DN or LQH This disconnects the current call and connects you to the transferred...

Page 50: ...TMF tones can call in on CO lines programmed for DISA and dial a DN or outgoing CO line without going through an attendant or operator See the System Administrator for this number DISA Calls Internal 4 Repeat the procedure to add other CO lines or DNs remembering not to try and exceed the allowed number 1 From outside the system dial the DISA CO line telephone number You hear a ringback tone signa...

Page 51: ...thin 10 seconds the system automatically rings the DISA CO line as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects 2 When you hear dial tone dial a CO line or CO line access code You hear dial tone If you do not hear dial tone you must also dial a DISA security code or dial a CO line or CO line access code and then a DISA security c...

Page 52: ...N or PhDN appears on other stations calls to your PDN or PhDN flash on your station and flash or ring the other stations This enables your calls to be answered at the other stations or yours even while your station is in the DND mode Your alert partner telephone can override DND and signal your telephone by pressing OHUW 6LJQDO Telephones with DND Override can also call and mute ring your telephon...

Page 53: ...Door Lock s Your telephone may have up to five 8QORFN RRU button s which enables you to unlock a door To unlock a door Press 8QORFN RRU The door unlocks for three or six seconds set in system programming The Unlock Door LED is lit while the door is unlocked Door Lock Button Location Unlock Door 0 Unlock Door 1 Unlock Door 2 Unlock Door 3 Unlock Door 4 ...

Page 54: ...alls are made to from door phones e g door phone 1A The ID enables you to know the door phone DN For example door phone 1A corresponds to Door Phone DN 1B to etc Door phone IDs and the corresponding DNs are shown in Table 6 To answer a door phone call Table 6 Door Phone Lock IDs Locations Door Phone Door Location Door Door Location 151 1A 157 3A 152 1B 158 3B 153 1C 159 3C 154 2A 161 4A 155 2B 162...

Page 55: ... green in use 2 Dial the DN for the desired door location If you have an LCD telephone see Table 6 for the DN A two way talk path exists between your telephone and the called door phone You can audibly monitor the area around the door phone Note Door phone DNs can be stored on 6 buttons See Feature Access Codes on Page 62 1 Press the door phone button and then release it You hear a distinctive rin...

Page 56: ...with 6SHHG LDO If you do not have 6SHHG LDO you must first dial to enable these tones This feature disables the Speed Dial feature during the call Speed Dial is restored when you complete the call or place it on hold To output and DTMF tones on a telephone without a 6SHHG LDO button While on an outside call press then You can now output and DTMF tones and digits for the duration of the call This p...

Page 57: ...known as Hotline Service and is often used for telephones in hotel motel lobbies Group Listening This feature enables you to set your telephone so that you and people near your telephone can hear the called party over the speaker but the called party can not hear you You can alternate between parties as long as the handset is off hook To activate group listening While off hook on a call hold down ...

Page 58: ...other tasks in the meantime To use handsfree monitoring 2 Do not lift the handset speak toward the telephone in a normal voice level If you have a speakerphone you will have better performance if you press the called DN button first 1 While on an off hook call press and hold 6SNU The Spkr LED lights red 2 Place the handset on hook The Spkr LED stays on and you can hear the distant party through yo...

Page 59: ...tem s programming See your System Administrator to determine the method To make an outgoing call to an ISDN trunk Subaddress Subaddress digits may be required for dialing another department or to send a call to equipment such as a printer If you need to enter subaddress digits follow these instructions To make an outgoing call with a subaddress to an ISDN trunk 1 Access an outside CO line 2 Dial t...

Page 60: ...he respective PhDNs To use the PhDN message waiting feature your telephone needs to have PhDN MWs Up to four message waiting indications and LCD messages can be left at each DN or PhDN at one time The fourth message and one of the LEDs is reserved for the Message Center Message Waiting Light on PDN To answer a Msg light 1 Press 0VJ then lift the handset If you reach a station that is busy or does ...

Page 61: ...our Msg LED turns OFF without calling the telephone or VM device or DN to cancel the light This must be done for each message recorded 1 Press the flashing red PhDN MW LED Your phone rings the station or voice mail device that left the message If the called party or VM device answers the message waiting indication is cancelled automatically If there is no answer hang up and try at a later time The...

Page 62: ...EDs do not light when your telephone is called When the feature is OFF the Microphn Cut off LED is not lit and your microphone works The 0LFURSKQ XW RII functions on Handsfree Answerback and speaker OCA calls for privacy To turn the microphone ON OFF Press 0LFURSKQ XW RII to toggle between ON OFF 1 Press DN and dial an internal number You hear ringback or busy tone 2 Press 0VJ or The Msg or PhDN M...

Page 63: ...he called telephone must be equipped with optional hardware When you receive an HS OCA call while you are on another call you hear a short warning tone optional followed by an announcement You are the only one who hears the tone announcement The station 210 sending the HS OCA is displayed on your LCD Stations in the DND mode cannot receive OCA calls unless the calling station is programmed for DND...

Page 64: ...tion If you hear busy or ring tone after dialing the first digit 2 or 1 disregard the tone and dial the second digit to OCA the called telephone If you still hear a busy tone after dialing 21 or 12 the called telephone is either busy on a speakerphone call or does not have the OCA option set in system programming Either condition blocks OCA Press and hold 0LF This puts the original party on hold a...

Page 65: ...ck Executive Override from other phones The 3ULYDF RQ LQH does not block this feature Privacy Override enables you to enter an established call on a private common CO LQH button it will not operate on common DNs which are always private See Conference Calls which allow up to four parties to talk on a DN button Up to two station users can enter an existing CO line to station call i e up to three st...

Page 66: ...0 you have overridden Your LCD displays DND OVR DENY if the station you called denies Do Not Disturb Override After reaching a busy station press You enter the conversation The called parties may hear an optional tone signal prior to your entering the conversation or if you have an LCD phone use the OVRD Soft Key See How to Use Soft Keys on Page 80 The overridden station 210 displays until the cal...

Page 67: ...n station s LCD displays the initiating station s number 204 1 Access a CO line You hear dial tone and the LED flashes at the in use rate 2 Press QI 7UQ You no longer hear dial tone and your LCD prompts you to enter a code 3 Enter the Toll Restriction Override Code four digits You hear dial tone For security reasons the override codes are only available on a selected basis See your System Administ...

Page 68: ...e 1 Press DN lift the handset and enter a paging access code Note Each of the page access codes including the PDN button can be stored on an 6 button See Speed Dial Advanced Features on Page 62 2 Use a normal voice level to make your announcement then repeat it 3 Hang up 1 With the handset off hook press OO DOO 3DJH or DN The OO DOO 3DJH button pages All Call Page telephones but does not access ex...

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