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Features

Automatic Callback (ACB)

Strata DK Digital Telephone 6/00

25

Automatic Callback (ACB)

After reaching a busy/DND station, you can set ACB to have the system call you back
when the called station becomes available. You can also set ACB to place you in a
queue for an available CO line, if you reach a line group in which all lines are busy.

➤

To set ACB

1. After reaching either

a busy/DND station
or CO line, press

$XWR&DOOEDFN

...or

.

You hear busy tone, followed
by dial tone (two secs.), then
busy tone.

When you set ACB at a busy
station, its number (

210

)

displays.

When you set ACB at a busy
line group, its access code
number (

801

) is displayed.

2. Hang up

...or press

6SNU

.

You can make other calls while waiting for the called
station/line to become available.

3. Your telephone rings

at a fast rate when the
called station or CO
line becomes idle.

For busy/DND station: the
[DN] LED flashes green
(incoming call). The station
number you called (

210

)

displays.

For busy CO line: the [DN]
LED from which you
attempted to first access the
line flashes red (incoming call
rate). The seized line’s
number (

3

) displays.

NO. 204

INT 210 ACB SET

NO. 204

INT 801 ACB SET

NO. 204

210 ACB

NO. 204

LINE 3 ACB

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Summary of Contents for Strata DK 2000-series

Page 1: ...Telecommunication Systems Division June 2000 Digital Business Telephone Systems Digital Telephone User Guide includes LCD Add on Module and Direct Station Selection Console ...

Page 2: ...UG DKTEL VD 4016168 Version D 1 June 2000 Version D August 1999 Version C 1 May 1999 Version C April 1998 Version B October 1997 Version A September 1996 Copyright 2000 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical i...

Page 3: ...ponse x Related Documents Media x Chapter 1 The Grand Tour Digital Telephone Models 2 Buttons 4 Fixed Buttons 4 Flexible Buttons 6 LCD 9 LCD Buttons 9 LED Indicators 10 On hook Off hook 11 Volume Controls 12 Chapter 2 Features Before You Begin 15 Automatic Line Selection 16 Ringing Line Preference 16 Signaling 16 ...

Page 4: ... Alert Signaling 22 Attendant Console Calling 23 Automatic Busy Redial ABR 23 Automatic Callback ACB 25 Automatic Hold 26 BGM Over Telephone Speakers 27 Call Forward 27 Call Forward Modes 28 Using Call Forward Buttons 29 Using Access Codes 29 LCD Telephones 29 Call Forward All Calls 30 Call Forward Busy 31 Call Forward No Answer 31 Call Forward Busy No Answer 32 Call Forward Fixed 33 Call Forward ...

Page 5: ...vice 53 Group Listening 53 Handsfree Answerback 54 Handsfree Monitoring 55 ISDN Outgoing Calling 56 Subaddress 56 Message Waiting 57 Message Waiting Light on PDN 57 Message Waiting Light on PhDN MW 59 Message Waiting Light on Another Telephone 59 Microphone Cut Off 60 Off hook Call Announce OCA 60 HS OCA 62 SP OCA 62 Override Calls 63 Busy Override 64 Do Not Disturb Override 64 Executive Override ...

Page 6: ...tons 81 Supervision 83 Voice Mail Integration 84 Message Mailbox 84 Message Retrieval 85 Call Forward to Voice Systems 87 Chapter 3 LCD Operation Control Buttons 90 Soft Keys 91 Soft Key Display 92 How to Use Soft Keys 92 Soft Key Prompts 95 Busy Lamp Field BLF Display 96 Caller ID ANI DNIS Information Mode 97 DNIS 97 ANI Caller ID 97 Call Park Orbit List Display 99 Retrieve and Auto Dial Lost Cal...

Page 7: ...Mode 122 Special Button Operation Button 10 123 Chapter 5 Add on Module DSS Console DADM 125 DSS Console 127 DSS Button 128 Features 128 Calling a Station 128 Transfer to an Idle Station 128 Call Transfer with Camp on 129 Call Answering CO Line 130 Speed Dial 130 Paging 131 Call Forward Override DSS Override 131 Night Transfer 131 Appendix A Access Codes CO Line Access Codes 133 Feature Access Cod...

Page 8: ...e vi Strata DK Digital Telephone 6 00 Appendix B Centrex Application Flexible Directory Numbering 137 Centrex Feature Buttons 137 Ringing Repeat 138 Delayed Ringing 138 Appendix C Button Labels 139 Appendix D International Settings 145 Index 147 ...

Page 9: ...as the full duplex digital speakerphone Also discussed are Digital Add on Modules DADMs and the Direct Station Selection DSS Console The Strata DK systems which support this equipment are DK14 DK16e 16 DK40i 40 DK424i DK424 DK280 Release 3 0 or higher Note This user guide incorporates the information in the Strata DK s Liquid Crystal Display Digital Telephone User Guide and the Add on Module and D...

Page 10: ...tons Appendix A Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons It includes CO Line Access Codes Paging Group Codes Feature Access Codes User Programmable Buttons and Speed Dial Access Codes Appendix B Centrex Application describes the Centrex features which may be available with your Strata DK system Appendix C Button Labels lists the fe...

Page 11: ... known as an extension or intercom number PDN Represents any Primary Directory Number button the extension number for the telephone SDN Represents any Secondary appearance of a PDN A PDN which appears on another telephone is considered an SDN PhDN Represents any Phantom Directory Number button an additional DN ULDO ROG Represents telephone buttons Plus Shows a multiple PC keyboard or phone button ...

Page 12: ...rate stand alone data interface units in the data mode for printer sharing and modem pooling Also covers connection to a PC with a Telephone Application Programming Interface TAPI System Administrator Guide gives instructions for the System Administrator to manage the system Contains instructions for Station Relocation System Speed Dial and other features only activated by the System Administrator...

Page 13: ...ature button or a brief access code If your telephone is equipped with an LCD information and feature prompting makes call handling more efficient and provides easy access to frequently used features Abbreviated feature prompts guide you through specific tasks In addition to the standard features the LCD telephones provide Alphanumeric Messaging Busy Lamp Field BLF Identification Central Office CO...

Page 14: ...D 10 button model equipped with a LCD and a speakerphone which enables users to make and receive outside and internal calls without lifting the handset DKT2020 S 20 button speakerphone model which enables users to make and receive outside and internal calls without lifting the handset DKT2020 SD 20 button speakerphone model equipped with an LCD and a speakerphone which enables users to make and re...

Page 15: ...ata DK Digital Telephone 6 00 3 Buttons Figure 1 20 button Digital Speakerphone with LCD 0539 Dial Pad Handset Red Green LED Indicators LCD Display LCD Control Soft Key Buttons Flexible Buttons Fixed Buttons Microphone Location ...

Page 16: ...e and transfer calls see Conference Calls on Page 45 ROG Press once to hold internal or outside calls The Line LED flashes green at the internal hold rate or press twice to enable Exclusive Hold The Line LED flashes green at the exclusive hold rate Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve it To retrieve...

Page 17: ... Handsfree Answerback and OFF if you receive a ring first call Mic may be ON OFF when placing an on hook CO line or internal DN call Each station s Mic can be set in system programming to switch ON OFF with one touch to switch OFF only while pressed and held or to be either ON OFF at the start of handsfree dialing To talkback to an HS OCA call press and hold Mic and talk over your telephone handse...

Page 18: ...le CO Lines from a group of lines appearing under one button If your telephone does not have a LQH or 3RROHG LQH US button and you want to access outside CO lines you can use access codes For a listing of these codes see Access Codes on Page 133 6SNU Speaker Press to toggle the speaker ON OFF The LED indicates the status of the speaker 6SNU must be pressed and held down when switching from Handset...

Page 19: ...rimary Directory Number Press to answer a call to the Primary Directory Number or to initiate a phone call The PDN is specifically your Extension Number or Intercom Number Your telephone can have up to four PDN buttons with your number You can set Call Forward and Voice Mail ID code for your PDN SDN Secondary Directory Number A PDN of another telephone which appears on your telephone is considered...

Page 20: ...ephone keystrip label see your System Administrator for button assignments If your telephone has not been programmed for a 6SHHG LDO button you can substitute the key in any of the procedures that appear in this guide 10 3 10 2 10 1 11 2 11 1 50 MW 50 51 54 Station 10 s Primary Directory Numbers PDNs Secondary Directory Numbers SDNs of Station 11 Calls to Station 11 can be originated or answered b...

Page 21: ... advance through the information Press 3DJH to switch from the CF display to the User Name display All LCD examples in this user guide are shown with Soft Keys turned OFF If your telephone has Soft Keys turned ON the displays may be different e g the information on rows 1 and 2 is reversed but they still enable you to follow the steps in this guide LCD Buttons There are two sets of buttons availab...

Page 22: ...nd flash at varying rates to indicate call status see Table 3 Table 3 LED Indicators Use Your Station Green Other Station Red Interval Rates Line or DN In Use access outside line 2 seconds on 1 8 second off 1 8 second ON OFF steady Incoming Call while ringing 1 second on at 10 pulses second 1 second OFF one second ON OFF Hold outside line If using 3RROHG LQH US the hold indication is only at the s...

Page 23: ...fted Hold Exclusive Recall 1 second at 2 pulses second 1 second at 10 pulses second steady Internal Call while station ringing Your PDN flashes 10 pulses second 1 second off SDN red flashing or green ringing Busy Station Transfer outside call transferred to your busy station from a designated station or AA 4 pulses second 1 8 second ON OFF 3 4 second on 1 8 second OFF After disconnecting first cal...

Page 24: ...ne is idle The method for changing feature volume varies Some features can be adjusted using only the 9RO 9RO see Table 4 and others require additional buttons see Table 5 on Page 13 Table 4 Using only Vol Vol Feature Phone Status Comments Ring Tone Volume Incoming Handsfree Answerback and Speaker OCA On hook Idle Adjusting the ring tone volume also changes the volume level of incoming Handsfree A...

Page 25: ...GLDO and 9RO The tones are received over the handset headset and speaker On hook Off hook While pressing hold 5HGLDO and 9RO The tones are received over the speaker Muted Tone Burst Tone sent for Busy or DND Override Call Transfer with Camp on etc On hook DN followed by then 9RO 9RO You hear the muted tone for 15 seconds or until disconnected by pressing 6SNU Ringing Handsfree Answerback and Speak...

Page 26: ...The Grand Tour Volume Controls 14 Strata DK Digital Telephone 6 00 ...

Page 27: ...ou Begin If you are a new user of the Strata DK digital telephone you need to find out if your telephone has been set up for Automatic Line Selection and Ringing Line Preference You will also need to know if your telephone has tone or voice first signaling when you receive an internal call Tone Signaling rings Voice First Signaling does not ring instead you hear a long tone then the caller s voice...

Page 28: ... pressing 6SNU You do not have Ringing Line Preference if you have to press the button associated with the ringing call flashing LED to answer the call If your telephone does not have Automatic Line Selection press the flashing DN or LQH first before using the handset or 6SNU Signaling If you hear a long tone followed by a caller s voice you have Voice First Signaling Talk in the direction of your...

Page 29: ... features Making an Internal Call Making an Outside Call 1 Lift the handset or press 6SNU or if you do not have Automatic Line Selection press a DN 2 Dial a directory number 201 3 When finished with the call hang up or press 6SNU 1 Lift the handset or press 6SNU or if you do not have Automatic Line Selection you must also NO 203 201 NO 203 USING LINE 6 ...

Page 30: ...u dial The display automatically changes from dialed number to elapsed time after a programmed period After you hang up elapsed time is displayed for 15 seconds and then changes to date time display 3 When finished with the call hang up or press 6SNU 1 Access an outside CO line 2 Dial the number 3 Press 6WDUW The dialed digits will not be sent until you press this button or until the timer expires...

Page 31: ...lled party answers Note If you have a full speakerphone you do not have to lift the handset 4 When finished with the call hang up or press 6SNU Lift the handset or press 6SNU or if you do not have Ringing Line Preference press the flashing DN LQH or 3RROHG LQH US and lift the handset The green LED changes from incoming call rate to the in use rate Your LCD displays the answered line For informatio...

Page 32: ...he system and can along with the details of the calls be printed on a Station Message Detail Recording SMDR report Forced Account Codes Verified Non Verified Some applications require you enter an Account Code called a Forced Account Code before dialing a telephone number If the system is set for Verified Account Codes station users must enter specific codes when entering the Forced Account Code s...

Page 33: ...ming If the system is set for Verified Account Codes station users must enter specific codes when entering the Voluntary Account Code s or the code is not validated for the SMDR call report To dial using a Voluntary Account Code 1 After accessing a CO line press FFRXQW RGH or 6SHHG LDO or if your telephone does not have a speed dial button Your conversation is not interrupted Note If the Voluntary...

Page 34: ...ght alert his her administrative assistant to enter the office You can have as many as four OHUW 6LJQDO s to send or receive an Alert Signal to from other telephones An Alert Signal is sent even if the alerted telephone is busy on off hook or in the DND or Call Forward mode To send an Alert Signal Press OHUW 6LJQDO An alert tone sounds at the designated station If the code is invalid you hear two ...

Page 35: ...em redials an outside number that is still busy ABR resets and tries again This feature may not be allowed on some or all lines in your system depending on the telephone line type connected ABR is not attempted while your station is busy but continues to time out The system inserts a pause P on your LCD before redialing the number Press a DN The call rings the Attendant Console s button Dial calls...

Page 36: ... 3 The system redials up to 15 times every 30 or 60 seconds depending on system programming 4 Your telephone receives ring tone when ABR dials the number and it is available The DN or Line and Spkr LEDs flash green 5 Lift the handset or press 6SNU and wait for the party to answer If you do not pick up the handset or press 6SNU within 30 seconds after a connection is made you hear a muted ring for ...

Page 37: ... then busy tone When you set ACB at a busy station its number 210 displays When you set ACB at a busy line group its access code number 801 is displayed 2 Hang up or press 6SNU You can make other calls while waiting for the called station line to become available 3 Your telephone rings at a fast rate when the called station or CO line becomes idle For busy DND station the DN LED flashes green inco...

Page 38: ... use The first call is put on hold and the LED flashes on hold To switch between calls Press LQH or DN of the held call The LED of the line just accessed flashes in use The LED of the Line or DN placed on hold flashes on hold 4 Answer within three rings to prevent the callback from being cancelled After you answer you hear a single tone and the LED flashes green in use If you hear a busy tone afte...

Page 39: ...ht PhDNs Each DN can be independently set for a different Call Forward feature Call Forward must be set before the call is received and has priority over the Station Hunt feature To set call forward from a PDN or PhDN You must set the call forward from your telephone Your telephone must be programmed as the owner of the PDN or PhDN Note If you hear a re order tone when following any of the Call Fo...

Page 40: ... your station if you fail to answer within a designated time set by you when you enable the feature Your station can be programmed to bypass Call Forward No Answer when receiving Voice First handsfree calls Callers can activate voice first or OCA by dialing during their voice announcement Call Forward Busy No Answer forwards all calls to your station immediately whenever you are busy in the DND mo...

Page 41: ...PDN the private CO LQH button and or DID line call forward externally Any of the other Call Forward modes can be set for your PDNs or PhDNs simultaneously with Call Forward External Using Call Forward Buttons If your telephone has been system programmed for a Call Forward button you can use one of the following Call Forward buttons to set the feature for a PDN DOO UZG OO DOOV DOO UZG XV DOO UZG 1R...

Page 42: ...he display will scroll off the LCD and only portions of the entries will remain Call Forward All Calls To cancel a Call Forward All Calls Press DOO UZG OO DOOV 6SNU or PDN 6SNU 1 Press DOO UZG OO DOOV or PDN PhDN The LED flashes red You hear confirmation tone after is dialed 2 Enter the destination DN 3 Press DOO UZG OO DOOV or 6SNU if access code used The LED lights steady red and calls forward t...

Page 43: ...ion tone after is dialed 2 Enter the destination DN 3 Press DOO UZG XV or 6SNU if access code used The LED lights steady red and calls forward to the stored directory number 203 1 Press DOO UZG 1R QVZHU or PDN PhDN The LED flashes red You hear confirmation tone after is dialed 2 Enter the destination DN NO 201 CALL FORWARD TO NO 201 CALL FORWARD TO 203 CF B 201 203 JAN 01 TUE 12 19 NO 201 CALL FOR...

Page 44: ...conds Note Skip this step if you do not want to change the time The LCD displays the amount of time entered 16 5 Press DOO UZG 1R QVZHU or 5HGLDO then 6SNU if access code was used in Step 1 The LED lights steady red and calls forward to the stored directory number 203 1 Press DOO UZG XV 1 QV or PDN PhDN The LED flashes red You hear confirmation tone after is dialed 2 Enter the destination DN NO 20...

Page 45: ...feature 3 Press 6SHHG LDO Note Skip this step if you pressed DOO UZG XV 1 QV in Step 1 The pre set time delay for calls to ring before forwarding is 12 seconds 4 Enter the time delay a seconds Note Skip this step if you do not want to change the time The LCD displays the amount of time entered 16 5 Press DOO UZG 1R QVZHU or 5HGLDO then 6SNU if access code used in Step 1 The LED lights steady red a...

Page 46: ...ernal destination Internal calls and transferred calls to your PDN do not forward to external destinations Only incoming calls over CO lines dedicated to immediately ring on your PDN private CO LQH button and or Direct In Dial line calls forward Any of the other Call Forward modes can be set for your PDNs or PhDNs simultaneously with Call Forward External Use the Speed Dial storage procedures deta...

Page 47: ...for 10 seconds Try again if you hear busy tone Note See the System Administrator for DISA telephone numbers 2 After you receive dial tone press then dial your PDN You hear a confirmation tone If a number is not dialed the system automatically makes the DISA CO line ring as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects 3 Enter the ...

Page 48: ...all at a later time Originate another call Access a voice paging device to announce the parked call for pickup from another station If you park a call and it is not retrieved the following occurs If your station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station 4 Enter the new destination number You can enter an internal number Voice Mail ...

Page 49: ...e LED flashes green consultation hold 2 Enter a General Orbit Number or a valid PDN The call is parked and the CO line flashes Hold or the DN LED turns OFF or if you have an LCD press The system parks the call on the lowest vacant Orbit Number 3 Hang up The caller s extension or Line number and the orbit number are shown If the parked call is not retrieved within a specified time the call rings ba...

Page 50: ...d page a call 1 Press 3DUN LQ 2UELW or DN DN can be PDN SDN or PhDN 2 Enter the Orbit Number where the call is parked The DN LED flashes at the in use rate when the call is retrieved 1 While on a call press 3DUN DQG 3DJH or QI 7UQ The LED flashes green consultation hold 2 Enter a General Orbit Number or a valid PDN The call is parked and the CO line flashes Hold or the DN LED turns OFF or if you h...

Page 51: ...the Auto Park entry The LCD shows the Line being held and its orbit number Example Line 2 is held on orbit 900 4 Make your announcement include the Orbit Number 5 Hang up to free the paging device If the parked call is not retrieved within a specified time the call rings back to your phone When a parked call recalls your phone the LCD shows the line or DN that is recalling and the orbit number 999...

Page 52: ...s picked up by station 201 DN Pickup Picks up ringing or held Directory Numbers Press DN PDN or PhDN that you want to pick up Directed Call Pickup This feature enables you to pick up calls ringing in or calls held at other stations To use directed call pickup 1 Press LUHFWHG 3LFNXS or DN The directed PDN is the Primary Directory Number of the station that has the ringing or held call that is to be...

Page 53: ...for group assignments Calls Ringing Within Your Group Press URXS 3LFNXS or a DN You are connected to the call Calls Ringing to Other Groups Press LUHFWHG 3LFNXS a or DN You are connected to a incoming CO line call for a Tenant Group 1 4 Notes In non tenant systems LUHFWHG 3LFNXS picks up any ringing CO line This feature does not pickup held lines or transferred CO lines that are ringing use Direct...

Page 54: ...Group DNs etc You cannot transfer or camp on to a station s PDN or PhDn if the station is in the DND mode unless the station s PDN or PhDN appears on other stations To transfer a call 1 Press DN You hear dial tone 2 Enter You are connected to the caller who originated the internal or page call The page circuit is released 1 While on a call press QI 7UQ The Line or DN LED flashes green conference r...

Page 55: ...you hang up or to reconnect to the transferred line before it is answered press the flashing LQH or DN The Line LED is a steady red when the called station answers the transferred call If the call is not answered after a specified Recall time set in system programming camp on is cancelled and the transferred call rings back when your station or DN is idle or sends two tone bursts if your telephone...

Page 56: ... hold To answer a waiting call by disconnecting or transferring the current call Press ROG The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or if your telephone has the Auto Hold feature just press the flashing DN or LQH You are connected to the transferred call The DN or Line LED flashes green in use Note See your System Administra...

Page 57: ...e or no answer press QI 7UQ to return to the original connection The new station is not conferenced unless its user lifts the handset or presses a DN to answer 1 While on a call press QI 7UQ You hear dial tone and the DN or Line LED flashes green conference rate 2 Dial a DN or access a CO line and dial the telephone number 3 When the called party answers press QI 7UQ All parties are conferenced If...

Page 58: ...ringback tone signal then an internal dial tone for 10 seconds If you do not dial within 10 seconds the system automatically causes the DISA CO line to ring a telephone or group of telephones designated in system programming Then if the call is not answered within 15 seconds after the ringing starts it disconnects 2 When you hear dial tone dial a DN You hear ring tone When the station answers you ...

Page 59: ...e access code You hear dial tone If you do not hear dial tone you must also dial a DISA security code or dial a CO line or CO line access code and then a DISA security code See Table 13 on Page 134 access codes You hear dial tone Note See the System Administrator for the DISA security code number If the correct code is not entered the call disconnects 3 When you hear dial tone dial a telephone num...

Page 60: ...rnal and transferred calls do not ring your station and OCA calls are denied You can continue to make calls while in the DND mode If your PDN or PhDN appears on other stations calls to your PDN or PhDN flash on your station and flash or ring the other stations This enables your calls to be answered at the other stations or yours even while your station is in the DND mode Your alert partner telepho...

Page 61: ... Forward Busy or Call Forward Busy No Answer If you press R 1RW LVWXUE while a call is ringing the ringing stops The LED continues to flash Door Lock s Your telephone may have up to five 8QORFN RRU button s which enables you to unlock a door To unlock a door Press 8QORFN RRU The door unlocks for three or six seconds set in system programming The Unlock Door LED is lit while the door is unlocked Do...

Page 62: ...es vary by Strata DK system with up to 12 as the maximum for larger systems LCD telephones display the door phone ID when calls are made to from door phones e g door phone 1A The ID enables you to know the door phone DN For example door phone 1A corresponds to Door Phone DN 1B to etc Door phone IDs and the corresponding DNs are shown in Table 6 Table 6 Door Phone Lock IDs Locations Door Phone DNs ...

Page 63: ...6 for the DN or to pick up door phone calls ringing someone else s phone press DN Note access is a system option that may not be turned on for your system 1 With the handset off hook press a DN You hear dial tone and the LED flashes green in use 2 Dial the DN for the desired door location If you have an LCD telephone see Table 6 for the DN A two way talk path exists between your telephone and the ...

Page 64: ...eature disables the Speed Dial feature during the call Speed Dial is restored when you complete the call or place it on hold To output and DTMF tones on a telephone without a 6SHHG LDO button While on an outside call press then You can now output and DTMF tones and digits for the duration of the call This procedure must be repeated on each call where you require such output 1 Press the door phone ...

Page 65: ...n example of an incoming Emergency Ringdown call is shown on the right The calling DN and Ringdown displays whether soft keys are ON or OFF This same feature is also known as Hotline Service and is often used for telephones in hotel motel lobbies Group Listening This feature enables you to set your telephone so that you and people near your telephone can hear the called party over the speaker but ...

Page 66: ...ternal call on hold You can press 9RO or 9RO to control the volume of the Handsfree Answerback caller s voice and ring tone See Chapter 1 The Grand Tour for more information on volume control 1 You hear a single long tone followed by the caller s voice The LED flashes green incoming call The Mic LED lights steady red indicating your microphone is active The Spkr LED flashes red 2 Do not lift the h...

Page 67: ...ll press and hold 6SNU The Spkr LED lights red 2 Place the handset on hook The Spkr LED stays on and you can hear the distant party through your telephone speaker 3 Release 6SNU For privacy press 0LF to turn your telephone s microphone off Otherwise your conversations may be picked up 4 Lift the handset when the party returns Note Each station s 0LF can be set in system programming to switch ON OF...

Page 68: ...the ISDN Start sequence The method depends on your system s programming See your System Administrator to determine the method To make an outgoing call to an ISDN trunk Subaddress Subaddress digits may be required for dialing another department or to send a call to equipment such as a printer If you need to enter subaddress digits follow these instructions To make an outgoing call with a subaddress...

Page 69: ...essage waiting PhDN MW buttons LEDs for receiving retrieving messages left by callers that called the respective PhDNs To use the PhDN message waiting feature your telephone needs to have PhDN MWs Up to four message waiting indications and LCD messages can be left at each DN or PhDN at one time The fourth message and one of the LEDs is reserved for the Message Center Message Waiting Light on PDN T...

Page 70: ...r receiving the message s place the handset on hook If the Msg LED continues to flash you have more messages repeat the Steps to retrieve them Voice mail devices may cancel the indication after a short delay Press 0VJ and lift the handset Your Msg LED turns OFF when the called party answers Note The called party must answer by either going off hook or by pressing 6SNU for the indication to be canc...

Page 71: ...ter time The red PhDN MW LED on your phone continues to flash 2 After receiving the message press 6SNU or place the handset on hook If you have more messages the red PhDN MW LED continues to flash To answer the next message repeat this procedure 1 Press PhDN You hear a steady dial tone 2 Enter The dial tone stops 3 Press 6SNU The PhDN MW LED turns OFF indicating that the message has been canceled ...

Page 72: ...n Handsfree Answerback and speaker OCA calls for privacy To turn the microphone ON OFF Press 0LFURSKQ XW RII to toggle between ON OFF Off hook Call Announce OCA This feature enables you to call and speak through either the handset or the speaker of an off hook busy digital telephone The called station must be set in system programming for this feature to work The calling station can be set in syst...

Page 73: ... caller from listening to your conversation with the original party see Microphone Cut Off on Page 60 To make an OCA call Voice First Signaling Lift the handset and dial the DN You hear a single tone optional or nothing and can talk to the station Automatic OCA Note If you receive busy tone press to OCA the station and talk An optional tone is heard at the busy station indicating that you are conn...

Page 74: ...g you To disconnect an SP OCA call to your station Press 6SNU The SP OCA call made to your station disconnects Press and hold 0LF This puts the original party on hold and you are connected to the HS OCA call for as long as you press 0LF When you release 0LF the HS OCA party can not hear you but you can still hear the original and HS OCA parties or 6 2 7DONEDFN You are connected to the party that h...

Page 75: ...d conversation Your phone can also be programmed to block Executive Override from other phones The 3ULYDF RQ LQH does not block this feature Privacy Override enables you to enter an established call on a private common CO LQH button it will not operate on common DNs which are always private See Conference Calls which allow up to four parties to talk on a DN button Up to two station users can enter...

Page 76: ...e signal is heard at the DND station indicating a call is coming in On your station the LCD shows the station number 210 you have overridden Your LCD displays DND OVR DENY if the station you called denies Do Not Disturb Override After reaching a busy station press You enter the conversation The called parties may hear an optional tone signal prior to your entering the conversation or if you have a...

Page 77: ... line identification Line 03 The overridden station s LCD displays the initiating station s number 204 1 Access a CO line You hear dial tone and the LED flashes at the in use rate 2 Press QI 7UQ You no longer hear dial tone and your LCD prompts you to enter a code 3 Enter the Toll Restriction Override Code four digits You hear dial tone For security reasons the override codes are only available on...

Page 78: ...e 1 Press DN lift the handset and enter a paging access code Note Each of the page access codes including the PDN button can be stored on an 6 button See Speed Dial Advanced Features on Page 72 2 Use a normal voice level to make your announcement then repeat it 3 Hang up 1 With the handset off hook press OO DOO 3DJH or DN The OO DOO 3DJH button pages All Call Page telephones but does not access ex...

Page 79: ...our call on a common CO line just by pressing LQH on their telephone It only works on common CO lines i e CO lines which appear on more than one telephone Privacy Release cannot be used on single appearing CO lines or multiple DN buttons Calls on common DNs are always private and cannot be accessed by more than one telephone Similar to conference calls up to three stations can be connected to a CO...

Page 80: ...led telephone or station number then redial that number with the touch of a button To save a telephone number While on a call that you dialed busy talking or ringing press 6DYH DVW 1XPEHU While on a call you receive an incoming call Press 5HOHDVH DQG QV Releases the original call and answers the new incoming call Note You can press ROG before 5HOHDVH DQG QV if you do not wish to release the origin...

Page 81: ...ceive calls without lifting the handset Any digital telephone model with an S in the model name is equipped with a speakerphone To change from speakerphone to handset Lift the handset To change from handset to speakerphone To make a call on hook dialing 1 While on a call press and hold 6SNU 2 Return the handset on hook 3 Release 6SNU 1 With the handset on hook access a CO line or press a DN You he...

Page 82: ...er Guide for storing instructions Important If you do not perform the following procedures within a specified time set in system programming for either one or three minutes when storing speed dial numbers the operation times out and your telephone returns to idle mode 3 Speak in a normal voice level toward the telephone Note Your 0LF button must be set to be ON at the start of a call in system pro...

Page 83: ...ess code before the telephone number See CO Line Access Codes on Page 133 1 With the handset on hook press 5HGLDO 2 Press the 6 you wish to store the telephone number on 6 buttons are assigned in system programming or 6SHHG LDO and enter the code that you want to store the telephone number in See Table 16 on Page 136 for codes 3 Enter the telephone number max 20 digits To store longer dialing stri...

Page 84: ... other dial pad characters See Table 7 for a list of feature access codes Your System Administrator can tell you which features can be programmed on your telephone To store a feature onto a 6 button 5HGLDO 6 Feature Access Code 5HGLDO See Table 7 for Feature Access code sequences 6 the speed dial button the feature is stored on 1 Lift the handset 2 Access a CO line if necessary If your 6 button ha...

Page 85: ...al sequences but PhDNs and SDNs cannot Table 7 Feature Access Codes Features Feature Access Code Sequence Account Code1 Frequently used codes QI 7UQ Account code digits Automatic Callback Background Music2 Telephone Speaker ON PDN Background Music2 Telephone Speakers OFF PDN Call Forward All Calls To Station or VM PDN Directory Number Call Forward Busy To Station or VM PDN Directory Number Call Fo...

Page 86: ...ROG PDN Pickup Station Page or Ringing Door Phone4 ROG PDN Pickup4 External Page ROG PDN Pickup Line on Hold lines 1 99 5 PDN a Pickup Line on Hold lines 100 200 6 PDN a 1 These codes can be used during a CO line call 2 Background music speakers can only be turned ON OFF from Station 200 3 XXX Auto Park Orbit 9 9 9 access the next available park orbit or General Park Zones 900 919 or PDN on which ...

Page 87: ...re stored as part of the digit string Note A designated station can be used to link System Speed Dial codes See the System Administrator s User Guide Important Before linking Speed Dial Numbers make sure the System Administrator has stored the desired number in the System Speed Dial you plan on using Hookflash Regular Pause Long Pause The ODVK button stores a flash signal only if 6SG LDO 3DXVH is ...

Page 88: ...strator Stores the CO line access code and the international dialing sequence 9011813 in the System Speed Dial location 690 from the administrator station Press 5HGLDO 6SHHG LDO PDN 5HGLDO 1 Press 5HGLDO 2 Press 6 or 6SHHG LDO a Station Speed Dial Access Code See Table 17 on Page 136 3 Press 6SHHG LDO 4 Enter the System Speed Dial Access Code to which the number will be linked See Table 17 on Page...

Page 89: ...ed Dial information on Speed Dial Code 10 Press 5HGLDO 6SHHG LDO 6SHHG LDO 5HGLDO where Station Speed Dial Code System Speed Dial Code being linked to Speed Dial Code 10 local Tokyo telephone number To use the new link From your station press the 6 button or 6SHHG LDO Your telephone automatically dials to access a CO line then the international dialing sequence code plus the local telephone number...

Page 90: ...et a timed reminder 1 Access a CO line See Table 13 on Page 134 for CO Line Access Codes 2 Press 6SHHG LDO and dial the Speed Dial code for the telephone number to be dialed See Table 16 on Page 136 for Speed Dial Codes 3 To dial another telephone number press QI and repeat Steps 1 and 2 1 Press a DN and dial a timed reminder number 2 Enter the time you want to be reminded Use a 24 hour clock form...

Page 91: ...time reminder tone sounds 5 Press 5HGLDO The time is recorded in memory and you should hear a beeping tone along with the displayed message for 30 seconds at the set time 6 To cancel the beeping message prior to 30 seconds press 0RGH or take the phone off hook 1 Press DN then the number of the timed reminder you want to cancel You can only cancel one reminder at a time 2 Press 5HGLDO The reminder ...

Page 92: ...Dialing Two Tandem CO Line Connection DN Button This feature enables a station user to connect two CO lines then drop out of the conversation To connect two outside lines using a DN button 1 Access a CO line Although the CO line is programmed for rotary dial pulses access the CO line and dial the telephone number like any other call described in this user guide 2 Dial a telephone number 3 While on...

Page 93: ...inistrator 3 After the party answers press QI 7UQ The DN LED flashes in use rate and all parties are conferenced If you receive a busy tone no answer press DN to return to the original connection 4 Press QI 7UQ and hang up You hear dial tone before you hang up The DN LED flashes exclusive hold rate and the two lines are connected N1 and N2 identify the connected CO lines The LED turns OFF when the...

Page 94: ... rate The new Line LED flashes in use rate 3 Press another CO LQH or 3RROHG LQH US and dial a telephone number or on some systems you can press QI 7UQ and dial a CO line access code followed by a telephone number It is not necessary to have both CO LQH buttons on your telephone 4 After the party answers press QI 7UQ If you receive a busy tone or no answer return to the original connection by press...

Page 95: ... telephone company provides auto disconnect the connection may release automatically when the parties hang up If not the lines must be supervised to be disconnected see Supervision on Page 83 1 Press DN or LQH or 3RROHG LQH US You are connected to both CO lines Both Line LEDs flash in use rate N1 and N2 identify the connected CO lines 2 If the parties have hung up go back on hook or if the parties...

Page 96: ...d to voice mail the VM ID code is automatically sent to the voice mail unit to direct the call to your mailbox Your PDN and up to four PhDNs can be independently Call Forwarded from your telephone to either a unique or the same mailbox number Telephones must be programmed as the owners of a PhDN to be able to call forward the PhDN to a voice mailbox number To assign a voice mail message mailbox nu...

Page 97: ...tone The LCD confirms the data storage 1 Press DN You hear a confirmation tone 2 Enter the voice mail system code and the voice mailbox DN plus any required pauses up to 16 characters Example for Toshiba voice mail systems enter the mailbox number 203 mailbox number 3 Enter your security code By storing your security code you avoid having to enter your code every time you access your mailbox howev...

Page 98: ...DN 5HGLDO Multiple Message Retrieval LCD Telephones 1 With the flashing LED press 0VJ or PhDN MW The displayed station is called When a message waiting voice mail is displayed a V follows the station number If a sign is displayed you have message waiting indications from more than one source voice mail or stations Press 6FUROO to rotate through more message waiting sources NO 203 CALL 200 216V ...

Page 99: ...O RUZDUG button The LED flashes or a PDN or PhDN access code You hear a confirmation tone after entering the access code Call Forward access codes Call Forward All Calls Call Forward Busy Call Forward No Answer Call Forward Busy No Answer 2 Dial the Voice Mail System Directory number__________ See your System Administrator for the correct voice mail Directory Number After dialing you hear confirma...

Page 100: ...l Telephone 6 00 To cancel Call Forward Press Call Forward button The Call Forward LED turns off Note Call Forward buttons apply only to PDNs and not to PhDNs or press a PDN or PhDN then hang up You hear a confirmation tone and Call Forward is cancelled ...

Page 101: ...ation 3 This chapter covers the LCD its buttons and displays Special features available only with the LCD are described in detail and step by step instructions on using them are given For digital telephone standard features see Chapter 2 Features ...

Page 102: ...age 107 Displays LCD message number NN where NN can be personal messages or system messages 0RGH only displays the selected message It cannot be used to edit or create a new message Speed dial number check and memo dialing see Retrieve and Auto Dial Lost Calls on Page 99 Caller ID ANI DNIS information mode OFF see Caller ID ANI DNIS Information Mode on Page 97 Caller ID ANI DNIS information mode O...

Page 103: ...ted at your station you can still access features with feature buttons fixed or flexible or with access codes Your telephone may already come with the Soft Keys activated 3DJH Changes Busy Field groups Changes displays date time elapsed time message call forward dialed number Scrolls through speed dial numbers when in Mode 8 6FUROO Scrolls through message waiting numbers Scrolls through the speed ...

Page 104: ...on is busy To display this information you must either disconnect the existing call or place it on hold How to Use Soft Keys This section provides an example of how to use Soft Keys to make a Conference call by adding a station to an outside call See Soft Key Prompts on Page 95 for a list of features that can be accessed with Soft Keys 1 Make sure that your telephone is idle and the handset on hoo...

Page 105: ...S prompt appears immediately when you answer the call To Use Soft Keys to Make a Conference Call 1 While on an outside call press CONF 3DJH to initiate the Conference The outside call is placed on hold Optional You can press RTRN 6FUROO to terminate the operation and return to the outside call If you press RTRN you will have to repeat the previous step if you wish to return to transfer conference ...

Page 106: ...ation answers and you are connected to station 203 and the outside call remains on hold 5 Press JOIN 3DJH All parties are now joined in a conference Your LCD indicates that you are in a conference with CO line 3 and station 203 LN3 203 6 Press EXIT 0RGH to drop out of the conference or CONF 3DJH to add another party to the conference The other parties remain connected in the conference call ANNOUN...

Page 107: ...ting call while in the Conference mode The LCD prompts you to access a CO line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Parks an outside call and to gain access to a menu of options RING Makes a called station ring when making a voice announce call to the station RLS Disconn...

Page 108: ...F displays a group of 10 PDNs per line a total of 20 for the LCD Pressing 3DJH scrolls the display The BLF mode stops all other displays from appearing on your telephone s LCD To display the BLF 1 Press 0RGH 2 If PDNs are two digits press or enter the first digit of a three digit PDN or enter the first two digits of a four digit PDN 3 Press For example if you enter 2 for 200 the list of telephone ...

Page 109: ...ers can be correlated in the system database with assigned DNIS names These names up to 16 alphanumeric characters display on your telephone s LCD enabling incoming calls to be instantly identified and appropriately answered Table 10 shows DNIS samples ANI Caller ID If your telephone is programmed to receive Caller ID names and numbers the calling party s name displays Table 10 shows ANI samples I...

Page 110: ...all recalls your station Station 201 is transferring a call to you station 200 Transferred station 201 hangs up Transferred call recalls your station 201 Call forwarded to your phone CN 7145556782 LINE 3 RINGING TOSHIBA TSD LINE 3 CALLING TOSHIBA TSD LINE 3 RINGING CN 7145556782 ANSWERED LINE 3 TOSHIBA TSD ANSWERED LINE 3 HOLD LINE 3 SEP 9 TUES 18 30 CN 7145556782 LINE 3 RECALL TOSHIBA TSD LINE 3 ...

Page 111: ...red information view the time and date delete the information without returning the call and or Auto Dial the saved numbers To view lost calls While your phone is idle press 0RGH LCD shows the CO Line number 003 and the orbit number where the call is parked 900 or 2UELW LVW To scan the Orbit List press 6FUROO 1 Press 0RGH The phone number and caller name are displayed on your LCD ANI Caller ID num...

Page 112: ...RGH The next lost call is displayed 2 Press 6FUROO The next lost call displays or press The previous lost call displays or press The lost call information is deleted without auto dialing the call 1 Press 0RGH The phone number and caller name are displayed on your LCD ANI Caller ID numbers always include area codes 2 Press 6FUROO The next lost call displays or The previous lost call displays 06 02 ...

Page 113: ...eminders You can write or edit a station message 10 19 fill in the blanks of system messages 62 64 enter a name title that will display when other stations call your station see Name Number Display on Page 113 or enter a Speed Dial see Speed Dial Memos on Page 111 or Timed Reminder memo see Timed Reminders on Page 78 System messages 65 99 if available are written by the System Administrator and ca...

Page 114: ...ollowing dial pad keys dial pad shown at right moves right moves left toggles between alphanumeric mode dial pad defaults to numeric mode scrolls the alpha special characters See Table 11 for dial pad key equivalents 3 To blank out any portion of a message press in alpha mode and move the cursor to the right Each character the cursor transverses is deleted 2358 Toggles between alphanumeric charact...

Page 115: ...lephones Silent messaging lets you communicate visually to someone who is occupied on the telephone Notifications enable you to send your station number and message indication to another LCD station Responding to the message the called station receives your message Table 11 Dial Pad Key Equivalents Letter Key Equiv Letter Key Equiv Letter Key Equiv Symbol Key Equiv A J S B K T C L U D M V E N W No...

Page 116: ...trator s telephone remain in memory until canceled from Administrator s telephone or until the system is reinitialized Station Messages You can create up to 10 station messages 10 19 Once entered a message can never be deleted only overwritten This is a station option that is enabled in system programming To enter store a station message System Message Number Preprogrammed message Max 32 digits pe...

Page 117: ...y Message see below To cancel the message display press PDN and dial or press 0VJ 6HOHFW 1 Press 0VJ 6HOHFW or a PDN The LCD Msg Select PDN LED flashes 2 Enter the desired message number station or system The selected message displays This assumes the message has already been stored in memory 3 Press 0VJ 6HOHFW or 6SNU The message displays on your telephone s LCD The LCD Msg Select PDN LED lights ...

Page 118: ... is idle press 0RGH 2 Dial the destination PDN 207 the destination PDN 3 Press 3DJH 4 Enter the message number station a system a This assumes the message is already stored in memory 5 Press 3DJH Remote calling station messaging allows you to set a calling station message for only one station at a time 6 Press 0RGH 207 the PDN where message will be set 010 the message number M message is set Calle...

Page 119: ...ssage indication can be sent to another LCD station When that station responds it will receive the message Soft Keys must be OFF at the sending station for this feature to operate To set a notification station message 7 Press Your LCD shows the time and date The message is displayed at station 207 LCD telephones calling station 207 receives the message Your station 1 Press PDN and dial the station...

Page 120: ...ons 5 Press 6SNU or hang up to release Msg LED flashes on the called station 204 the called DN 207 the PDN of the station that sent the message M message has been sent Called station Your station Press PDN and dial XXX is the PDN of the telephone that has the message set 1 Press 0RGH 2 Dial the destination DN or press for all call page stations or enter a group code Station groups correspond to th...

Page 121: ...ss 3DJH 6 Enter the message number station a system a The LCD displays the message In this example system message 60 was entered This assumes the message is already stored in memory 7 Press 3DJH 8 Press 0RGH 9 Press At the destination station the LCD displays the originating station number and the 0VJ LED flashes MODE 94 ORG EKT NO MODE 94 ORG EKT NO XXX MSG NO OUT TO LUNCH MSG NO MODE NO SENT 207...

Page 122: ...ations may continue this procedure to carry on a silent conversation Soft Keys must be OFF 0RGH at the sending and receiving stations for this feature to operate To send a message to a busy station 1 When you receive a busy tone press 0RGH 210 DN 2 Enter the message number Station message 10 19 and system message 60 99 The LCD displays the message This assumes the message is already stored in memo...

Page 123: ...gramming for LCD message memory To program Speed Dial names and numbers 1 Press 0RGH 2 Enter the message number Station message 10 19 and system message 60 99 The LCD displays the message This assumes the message is already stored in memory 3 Press 3DJH Your LCD confirms the message was sent 1 Press 5HGLDO then 6SHHG LDO 2 Dial a station speed dial code See Table 16 on Page 136 for speed dial code...

Page 124: ...om line as you enter it See To enter LCD characters on Page 102 5 Press 0RGH 6 Enter a phone number 16 characters maximum The number displays on the top line as you enter it 7 Press 5HGLDO to record data in memory 1 When your phone is idle press 0RGH 2 Enter Station Speed Dial Code or System Speed Dial Code 3 Press 3DJH to see more of the directory of numbers memos 4 Press an available LQH or DN a...

Page 125: ...nes or voice mail auto attendant devices may be entered by the System Administrator for display on other stations LCDs when called When this feature is set your Name Number displays during direct forwarded and hunted calls On override or OCA calls it does not display 1 When phone is idle press 0RGH 2 Dial a speed dial number TOSHIBA is the memo up to 12 characters 714 583 3700 is the number up to ...

Page 126: ...me and station number See To enter LCD characters on Page 102 3 Press 6SNU The information is stored and appears on the top line of your station s LCD When you call a station the name title displays on the bottom of the called station s LCD 1 Press DN You hear confirmation tone then busy tone 2 Press 6SNU During clear USER NAME TOSHIBA EXT 200 DATE DAY TIME NO 213 TOSHIBA EXT 200 NO 213 USER NAME ...

Page 127: ...ngs if they are set Note This procedure does not erase the name number To restore the display press DN 1 Press DN Current information displays on the lower line of the LCD 2 Press in the alpha mode to enter blanks Blank characters replace the information 3 Press 6SNU The information is erased and the PDN of the telephone is displayed NO 213 DATE DAY TIME USER NAME ...

Page 128: ...LCD Operation Name Number Display 116 Strata DK Digital Telephone 6 00 ...

Page 129: ...ly be used in certain applications The telephone also provides half duplex full duplex manual selection The DKT2020 FDSP has three operational modes for enhanced microphone use Best Good and Normal These modes allow adjustments for different room acoustical characteristics Choosing either the Internal or External Microphone RFDM and proper operational mode should be pre selected by the system inst...

Page 130: ...eless calls Voice Over Internet Protocol calls etc With these types of calls the quality can diminish When using the PDN or Intercom button the performance for internal calls is not as good as for external calls Dip Switches The DKT2020 FDSP has DIP switches that enable use for the External Microphone and the international market The DIP switches are located underneath the flexible button key stri...

Page 131: ... Not Disturb Line 17 Line 16 Line 15 Line 14 Line 13 Line 12 Line 11 Line 10 ON 1 2 3 4 Fixed Buttons Microphone Location Dial Pad Handset Red Green LED Indicators DIP Switches some models 3926 LCD Display Flexible Buttons Best ON ON ON ON Good ON ON ON ON Normal Default ON ON ON ON ON OFF ON ON ON OFF ON ON ON ON 1 2 3 4 ON 1 2 3 4 5206 ON 1 2 3 4 5 6 7 5 6 7 5 6 7 ON 1 2 3 4 5 6 7 Dip Switch 5 O...

Page 132: ...ening it see Figure 7 Note The High Low switch works independently from the telephone s speakerphone This setting must be on High for proper operation Important The microphone has a narrow voice pick up range so the front of the microphone should always point toward the person speaking see Figure 8 Be sure to place the microphone at least one foot from the telephone speaker and do not point the mi...

Page 133: ... Dip Switches Strata DK Digital Telephone 6 00 121 Figure 7 External Microphone On Off Figure 5 RFDM Plug on DKT2020 FDSP Figure 6 RFDM Unit 5218 EXT MIC EXT MIC LOW HIGH 5217 5352 RFDM Unit OFF Position RFDM Unit ON Position ...

Page 134: ...er s voice background noise and line quality To train the speakerphone The parties at both the local telephone and on the far end should take turns speaking for approximately 10 seconds To improve speaker quality If the conversation becomes unstable during the call or there is clipped speech feedback or short silences first try adjusting the volume This forces the FDSP phone into speech training m...

Page 135: ...id placing the speakerphone where it can detect excessive background noise especially during Speech Training mode Avoid moving the telephone during a call this changes the room s acoustic properties If the telephone or microphone is moved you may have to force the Speech Training mode Special Button Operation Button 10 When using the external or Internal Microphone button 10 works as a toggle from...

Page 136: ...s on the speaker volume setting Raising or lowering the speaker volume directly affects the performance of the full duplex operation Important If raising or lowering the volume does not improve performance switch to half duplex mode by pressing Key 10 If both you and the distant party are using full duplex speakerphones the sensitivity to both echo paths may cause a reduction or instability of vol...

Page 137: ...DADM2020 is shown in Figure 10 on Page 126 The buttons can be programmed for DSS CO line access and Station or System Speed Dial Directory Numbers or other functions cannot be assigned to DADMs Each DSS and LQH button has an LED that provides a status of the CO line or station assigned to it The DSS LED flashes green when the station equipped with an DADM is calling or transferring an outside call...

Page 138: ... 207 206 205 204 203 202 201 200 219 218 217 216 215 214 213 212 211 210 229 228 227 226 225 224 223 222 221 220 239 238 237 236 235 234 233 232 231 230 First DADM Second DADM 2038 Figure 10 Example Button Assignments for the Strata DK DADMs Notes The button numbers shown in this figure are examples only and may not reflect the numbers on your particular station equipment Not available on DK14 sys...

Page 139: ...d LEDs on the HDSS6560 model light or flash red For the DDSS2060 and DDSS1060 models the Line CO and DSS LEDs act in the same manner as on the DADM other feature button LEDs on both of these models will be red when activated Figure 11 Example Button Assignments DDSS2060 shown 209 208 207 206 205 204 203 202 201 200 219 218 217 216 215 214 213 212 211 210 229 228 227 226 225 224 223 221 221 220 239...

Page 140: ...ptions apply specifically to the DADM and DSS Console models DDSS2060 and DDSS1060 Flash conditions described here apply to all DSS console models and the DADM Calling a Station To call a station s PDN from either a DSS console or a DADM press the DSS associated with the station A station call with a DSS can be made on hook or off hook and with Voice First or Tone signaling After pressing the butt...

Page 141: ...cessive ring tones 2 Announce the call With Tone signaling you would have to wait for the called station to answer before announcing the call 3 Hang up The call rings the called station when you hang up While the called station is ringing the DSS LED is steady red and the Line LED flashes green at the on hold rate or if on a DN button it goes idle When the called station answers the call the DSS L...

Page 142: ...6 buttons on either the DADM or DSS console function like 6 buttons on digital telephones See Chapter 2 Features for information 2 Hang up The call rings the called station once with the camp on tone While the called station is receiving this tone the Line LED flashes green on hold rate or if you are on a DN button it goes idle The DSS LED remains steady red When the called station answers the tra...

Page 143: ...his feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office Important DSS buttons on DADMs cannot override Call Forward To override call forward with the console s associated telephone To override call forward with your DSS Console Press the station DSS set for call forward Night Transfer You can use the DSS console to make the system...

Page 144: ...Add on Module DSS Console Features 132 Strata DK Digital Telephone 6 00 ...

Page 145: ...also store the code on a Speed Dial 6 button for one touch access If you are storing a CO line access code onto a Speed Dial code enter before the CO access code e g to store code enter In some systems is used as a general group code or to access Least Cost Routing LCR System users are required to dial in order to access an outside line If you press in a system programmed with LCR you may not hear...

Page 146: ... s Telephones can be a member of more than one group and each group can have as many as 120 stations Station users can access each group separately by dialing an access code Tables 14 15 To enter a paging group access code Press PDN Access Code Table 13 CO Line Access Codes System CO Line Access Codes DK14 or a or a DK16e DK16 or a or a DK40i DK40 or a or a DK424 RCTUA or or a DK424 RCTUBA BB and ...

Page 147: ... Group G Station Group D Station Group H Table 15 External Paging Zones External Paging Zone Access Code External Paging Zone Access Code DK14 DK40 DK40i DK424 DK424i all processors Paging All Call Page Zone Paging All Call External Page Zone DK40i DK40 DK424 RCTUA RCTUBA BB RCTUC D and DK424i B1CU B2CAU B2CBU B3CAU B3CBU Zone A Zone C Zone B Zone D DK424 RCTUE F and DK424i B5CAU B5CBU Zone A Zone...

Page 148: ...des listed below you can dial the number by entering the code such as or 6SHHG LDO Table 16 Speed Dial Access Codes Telephone System Size Station Speed Dial Codes System Speed Dial Codes Small System DK14 DK16 DK16e DK40 DK40i DK424 RCTUA a a Medium System RCTUBA BB RCTUC D B1CU B2CAU B2CBU and B3CAU B3CBU a a Large System RCTUE F and B5CAU B5CBU a a Table 17 Speed Dial Number Linking System Syste...

Page 149: ... It is therefore possible to match a station s PDN and Centrex line extension number Dial the entire station number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a preprogrammed flexible button on your telephone instead of dialing a Centrex access code The Centrex ...

Page 150: ...trex system are automatically repeated with your digital telephone enabling you to answer appropriately for either outside inside or callback calls Delayed Ringing CO or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing ...

Page 151: ...l Office CO line call without interrupting the conversation ODUP 5HVHW Alarm Reset Button Press to turn off a telephone alarm connected to a facility alarm mechanism OHUW 6LJQDO RU Alert Signaling Buttons Press to alert a predesignated station with a distinctive sound and to indicate a pre arranged meaning and visual indication to a predesignated station Up to four Alert Signal buttons can be assi...

Page 152: ...t your station DOO UZG 1R QVZHU Call Forward No Answer Button Press to forward calls to another station or voice mail device when your station is not answered after 8 60 seconds set at your station DOO UZG WHUQDO Call Forward External Button Press to forward Private or DID line calls to an external or internal telephone number DOO UZG WR Call Forward Fixed Button Press to forward all calls to a st...

Page 153: ...l messages to be displayed on the optional 32 character LCD LQH Line Button Press to answer or access an outside Central Office CO line RVW DOO XWR LDO Unanswered Lost Call Automatic Dial Button Press to automatically dial the stored ANI Automatic Number Identification or Caller ID number shown on the LCD Unanswered calls will be stored on this button and the LCD 0LFURSKQ XW RII Microphone Cutoff ...

Page 154: ...nounce to other telephones or paging speakers to retrieve the parked calls 3DUN LQ 2UELW Park Button Press to park internal or outside calls in an orbit Call retrieval can be made locally from the same parking telephone or remotely from a different telephone 3RROHG LQH US Pooled Line Button Press to access an available CO line from a group of lines appearing under one button 3ULYDF RQ LQH Privacy ...

Page 155: ...eed Dial Select Button Press in conjuncton with Redial to store and access Speed Dial number 6SG LDO QJ 3DXVH Pause Long Button Press to insert a 10 second pause when programming Speed Dial numbers 6SG LDO 3DXVH Pause Button Press to set either a one half or two second pause when programming Speed Dial numbers The pause time is set in system programming 6WDUW Start Button Press to make an outgoing...

Page 156: ...Add on Module DSS Console Delayed Ringing 144 Strata DK Digital Telephone 6 00 ...

Page 157: ...nderneath the flexible button key strip on the DKT2000 V 4 series telephones see Figure 4 Table 19 shows the correct country settings for the DKT2010 S DKT2020 S DKT2010 SD DKT2020 SD DKT2020 FDSP DKT2001 V 4 telephones Note The default DIP switch settings are preset for the USA and Canada Therefore you do not need to adjust any of these from the default factory settings for North America ...

Page 158: ...N Mexico ON ON ON OFF Taiwan OFF ON ON ON Hong Kong Thailand1 ON OFF ON ON Singapore Malaysia Indonesia Sri Lanka India China OFF OFF ON OFF ON 1 2 3 4 ON 1 2 3 4 ON 1 2 3 4 ON 1 2 3 4 3925 ON 1 2 3 4 DIP Switch Position Country Dip Switch 1 2 3 4 1 The DKT2000 V 4 is not compatible for Hong Kong and Thailand Use the V 4A or later versions in these two countries ...

Page 159: ...ccount codes verified non verified 20 add on module DSS console 125 advisory messaging 105 alert signaling 22 all call page 66 ANI Caller ID 97 attendant console calling 23 auto dial lost calls 99 automatic busy redial 23 automatic callback 25 automatic hold 26 B before you begin 15 BGM over telephone speakers 27 BLF display 96 busy override 64 button labels 139 buttons 4 DSS 128 PDN 7 PhDN 7 SDN ...

Page 160: ...ment 46 delayed ringing 138 digital add on module DADM 125 digital telephone models see telephone models direct inward system access 46 direct station selection buttons 48 directed call pickup 40 directory number 7 DISA 46 incoming calls 46 outgoing calls 47 DKT2010 H 2 DKT2010 SD 2 DKT2020 FDSP 2 117 DKT2020 S 2 DKT2020 SD 2 DNIS 97 do not disturb DND 48 do not disturb override 64 door lock 49 do...

Page 161: ...DISA calls 46 indicators LED 10 ISDN buttons 18 56 80 143 feature codes 73 L LCD 9 buttons 9 how to enter characters 101 messages 103 operation 89 telephones 29 incoming calls 30 outgoing call 29 LED indicators 10 liquid crystal display LCD 9 lost calls retrieve and auto dial 99 M memo 111 speed dial 111 timed reminders 113 message 103 advisory 105 called station 107 group called station 108 notif...

Page 162: ...o dial lost calls 99 ringing repeat 138 S saved number redial 68 scroll button 91 secondary directory number 7 silent messaging busy station 110 soft keys 91 display 92 how to use 92 making a conference call example 93 prompts 95 speakerphone 69 speed dial 70 access codes 136 advanced features 72 chain dialing 77 linked speed dial example 76 number linking 75 pause and flash storage 75 long pause ...

Page 163: ...Index V V Strata DK Digital Telephone 6 00 151 message mailbox 84 message retrieval 85 multiple message retrieval 86 volume 4 6 volume controls 12 voluntary account codes verified non verified 21 ...

Page 164: ...Index V V Strata DK Digital Telephone 6 00 152 ...

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