Call Router Administrator
Setup Menu
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Call Router Installation Guide 03/09
Setup Menu
Extra Info Fields
Use this feature to set up your extra information fields. These are the four fields that appear in the
Database Individual tab of your Call Router Administrator. By default, these fields are URL,
Customer ID, Preferred Agent, and Call Priority.
Auto Import
When enabled, the automated import feature monitors for the appearance of new import files.
When an import file is detected it is automatically imported into the database. For the automated
import feature to work Call Router Administrator must be running. It will monitor its own program
sub-directory for import files, which are any files with the suffix of IMP (ex: CUSTASC.IMP). Once
a file has been imported, it is automatically deleted to protect against duplicate imports. If the
import process is aborted by pressing the Cancel key, the import file will not be deleted, making it
available to the next Auto Import cycle.
It is important to remember that the Auto Import feature works through Call Router Administrator.
All the settings and configurations that apply to Call Router Administrator are automatically passed
through to the Auto Import feature. This means that because Call Router Administrator can be set
up on different PC’s on the network, there can be multiple versions of the Auto Import feature
running at the same time. It also means that because Call Router Administrator can be used to
open more than one database, that the Auto Import feature will import records into whatever
database is currently open. Care should be taken that the correct database is being changed.
When the Auto Import feature has been enabled, the Call Router Administrator icon should be
copied to the STARTUP group so that it will be automatically started if, for whatever reason, the
PC is shut down and restarted.
