Toshiba Strata AirLink DK424, Competitive Notes

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Strata DK424 ACD/MIS Feature Comparison 5/99 5
Small PBX Systems
Toshiba
DK424
Fujitsu
Series 3
Hitachi
HCX 5300
Lucent
ProLogix
Mitel
SX200Light
NEC
NEAX 2000
Nortel
Option 11C
Siemens/
Rolm
9200 CBX
Tadiran
Coral II
Capacities
Agent Groups 16 20 16 24 10 16 100 32 30
Agent ID Codes 256 999 416 450 999 90 500 300 INA
Agents per Group 240 240 64 150 50 60 200 64 100
Agents per System 240 240 416 150 999 512 200 300 100
Maximum Active Agents Traffic Dep. 192 192 INA 100 60
1
80 50 100
Announcements per Group 3 2 4
2
2 4 2 2 4 2
Supervisors per Group 1 1 1 1 1 1 1 64 1
Supervisors per System 16 20 16 24 50 8 20 64 No Limit
Maximum Trunk Lines 200 240 128 400 336 256 240 192 120
Maximum Stations 336 480 416 500 500 512 480 384 240
System Port Capacity 424 588 544 600 672 512 480 384 240
ACD Integrated or PC Software Int Int Int Int Int Int Int (PCB)
3
Int Both Reqd
4
MIS Integrated or PC Software PC Int/PC
5
Int PC PC
6
PC Int PC PC
Supervisor CRT Terminals 16+
7
1 4 No Limit 15 8 5
6
4 No Limit
Historical Data Storage
8
1 year 1 year + 32 days 7 day/1 yr.
9
1 year 45 day/2 yr.
1
10 wk/3 yr.
3
1 yr.
10
Disk Dep.
ACD Features
After Call Work Time Std Std N/A Std Std Std Std Std Std
Agent Login/Logout Std Std Std Std Std Std Std Std Std
Login/Logout Any Phone Std INA INA INA Std N/A N/A Std INA
Login Multiple Groups Limited
7
N/A INA Std Std *6 Std Std N/A Std
Agent Unavailable Std Std Std Std Std Std Std Std Std
Automatic Disconnect Timer Std INA INA INA N/A INA INA INA INA
Automatic Release of Hold Std INA INA INA INA Std INA N/A INA
Call Distribution Flexibility Std INA INA Std N/A Std N/A Std INA
Route to Most Idle Std Std Std Std Std Std Std Std Std
Route to Next Available Std INA INA Std N/A Std N/A Std INA
Call Monitoring (Supv.) Std Std Std Std Std Std Std Std Std
Caller ID Opt Opt Opt Opt Opt Opt Opt Opt Opt
Dialed Number ID Service Opt Std Opt Std Std Opt Opt Std Std
Electronic Wallboard Connection Opt Opt Opt *4 Opt Opt Opt Opt Opt Opt
Help/Emergency Key Std Std Std Std Std Std Std N/A Std
LAN Wallboard-type PC Display Opt N/A N/A N/A Opt Limited
1
N/A N/A N/A
Programmable CO Ring Time Std N/A N/A Std Std Std Std Std N/A
Queue Alarm Threshold Timer Std Opt N/A Std Std Std N/A Std Std
Queue Priorities N/A N/A Std Std Std Std Std Std Opt
Queue Status LCD Display Std Opt Std Std Std Std Std Std Std
Ring State Pre-selection Std INA INA Std Std INA Std Std Std
Auto Answer & Zip Tone Std INA INA Std Std INA Std Std Std
Manual Answer Std Std Std Std Std Std Std Std Std
Skill Based Routing N/A N/A INA Std Std INA Std N/A Opt
Work Unit Code Std Opt N/A Std N/A N/A Std N/A Std
MIS Displays
Agent Statistic Std INA INA Std Std Std Std Std Opt
Agent Status Std Std Std Std Std Std Std Std Std
Group Traffic Std INA INA Std Std Std Std Std Std
Queue Status Std Std Std Std Std Std Std Std Std
System Status Std Std Std Std Std Std Std Std Std
MIS Reports
Agent Activity Std Opt Std Std Std Std Std Std Opt
Delayed Call Std INA INA INA Std Std INA INA Opt
Exceptions/Problems Std N/A N/A Std Std Std Std Std Opt
Exportable Database Opt INA INA Std Opt Opt INA INA Opt
Forecasting Opt N/A N/A Opt Opt N/A Opt N/A Opt
Incoming Call Duration Std INA Std INA Opt Std Std Std Opt
Lost Calls Std Opt Std Std Std Std Std Std Opt
Overflowed Calls Std Opt Std Std Std Std Std Std Opt