Toshiba Starta DK Digital Telephone User Manual Download Page 87

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Features

Voice Mail Integration

Strata DK Digital Telephone

5/99

Call Forward to Voice Systems

By setting Call Forward to the Toshiba Voice Mail System on your telephone, callers are
automatically connected to your voice mailbox.

Note

&DOO)RUZDUG

buttons can only be used to Call Forward [PDNs]; access codes can

be used to Call Forward [PDNs] or [PhDNs].

➤

To forward calls to voice mail

➤

To cancel Call Forward

1. Press the desired

&DOO

)RUZDUG

button

The LED flashes.

...or a [PDN] or
[PhDN] + access
code.

You hear a confirmation tone after entering the access code.

Call Forward access codes:

Call Forward-All Calls:

Call Forward-Busy:

Call Forward-No Answer:

Call Forward-Busy-No Answer:

2. Dial the Voice Mail

System Directory
number__________.

See your System Administrator for the correct voice mail
Directory Number. After dialing, you hear confirmation tone.

3. Press the same Call

Forward button used
in Step 1

...or if you used an
access code sequence,
press

6SHHG'LDO

5HGLDO

6SNU

If your phone has a Call Forward button assigned, its LED
lights steady red.

➤

Press Call Forward
button

The Call Forward LED turns off.

Note

Call Forward buttons apply only to [PDNs] and not to
[PhDNs].

...or press a [PDN] or
[PhDN] +

then hang up.

You hear a confirmation tone, and Call Forward is cancelled.

Summary of Contents for Starta DK Digital Telephone

Page 1: ...Telecommunication Systems Division May 1999 Digital Business Telephone Systems Digital Telephone User Guide includes LCD Add on Module and Direct Station Selection Console ...

Page 2: ...thods may warrant DKA UG DKTEL VC 4016146 Version C 1 May 1999 Version C April 1998 Version B October 1997 Version A September 1996 Copyright 1999 Toshiba America Information Systems Inc Telecommunication Systems Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording tap...

Page 3: ... 3 Flexible Buttons 5 LCD 8 LCD Buttons 8 LED Indicators 9 On hook Off hook 10 Volume Controls 10 Chapter 2 Features Before You Begin 13 Automatic Line Selection 13 Ringing Line Preference 14 Signaling 14 Quick Reference 14 Making an Internal Call 14 Making an Outside Call 15 Making an Outside Call to an ISDN Trunk 15 On Hook Dialing 16 Answering Calls 16 Incoming Call Notification 17 ...

Page 4: ...rd Buttons 25 Using Access Codes 25 LCD Telephones 25 Call Forward All Calls 26 Call Forward Busy 26 Call Forward No Answer 27 Call Forward Busy No Answer 28 Call Forward Fixed 29 Call Forward External 29 Call Park Orbits 31 Call Park and Page 32 Call Pickup 33 DN Pickup 33 Directed Call Pickup 34 Group Pickup 34 Page Internal Call Pickup 35 Call Transfer with Camp on 35 Call Waiting 36 Conference...

Page 5: ...Microphone Cut Off 50 Off hook Call Announce OCA 51 HS OCA 52 SP OCA 52 Override Calls 53 Busy Override 54 Do Not Disturb Override 54 Executive Override 54 Privacy Override 55 Toll Restriction Override 55 Page Announcements 56 All Call Page 56 Privacy On Line 57 Privacy Release 57 Release and Answer 58 Saved Number Redial 58 Speakerphone 59 Speed Dial 60 Speed Dial Advanced Features 62 Feature Acc...

Page 6: ...t Key Display 80 How to Use Soft Keys 80 Soft Key Prompts 82 Busy Lamp Field BLF Display 83 Caller ID ANI DNIS Information Mode 84 DNIS 84 ANI Caller ID 84 Call Park Orbit List Display 85 Retrieve and Auto Dial Lost Calls 86 Messages Memos and Name Display 87 Messages 89 System Messages 60 64 90 System Messages 65 99 90 Station Messages 90 Message Notifications 93 Silent Messaging Busy Station 95 ...

Page 7: ...tion 104 Transfer to an Idle Station 104 Call Transfer with Camp on 105 Call Answering CO Line 106 Speed Dial 106 Paging 106 Call Forward Override DSS Override 106 Night Transfer 107 CO Line Access Codes 109 Feature Access Codes 110 Paging Access Codes 110 Speed Dial Access Codes 111 Flexible Directory Numbering 113 Centrex Feature Buttons 113 Ringing Repeat 113 Delayed Ringing 114 ...

Page 8: ...vi Strata DK Digital Telephone 5 99 ...

Page 9: ...and or speakerphone Also discussed are Digital Add on Modules DADMs and the Direct Station Selection DSS Console The Strata DK systems which support this equipment are DK14 DK16e 16 DK40i 40 DK424 DK280 Release 3 0 or higher Note This user guide incorporates the information in the Strata DK s Liquid Crystal Display Digital Telephone User Guide and the Add on Module and Direct Station Selection Con...

Page 10: ...cribes the DADM and DSS console features and buttons Appendix A Access Codes provides instructions for programming a sequence of steps or access codes onto feature buttons It includes CO Line Access Codes Paging Group Codes Feature Access Codes User Programmable Buttons and Speed Dial Access Codes Appendix B Centrex Application describes the Centrex features which may be available with your Strata...

Page 11: ... also includes additional notes and comments PDN represents a Primary Directory Number also known as an Extension Number for your telephone SDN represents a Secondary appearance of a PDN A PDN which appears on another telephone is considered an SDN PhDN represents a Phantom Directory Number button an additional Directory Number DN represents a Directory Number button also known as an Extension or ...

Page 12: ...tal Telephone 5 99 Introduction Related Documents Related Documents Refer to the following documents for more information Digital Telephone Quick Reference Guide PC Data Interface User Guide System Administrator Guide ...

Page 13: ...standard features the LCD telephones provide Alphanumeric Messaging Busy Lamp Field BLF Identification Central Office CO Line Identification Timed Reminders with Messaging Speed Dial Memo Directory Dialing User Name Number Call Duration Date Time of Day displays and the ability to display names and telephone numbers of outside incoming callers Telephones equipped with a speakerphone enable you to ...

Page 14: ...nd a speakerphone which enables users to make and receive outside and internal calls without lifting the handset Buttons Figure 1 20 button Digital Speakerphone with LCD 0539 Dial Pad Handset Red Green LED Indicators LCD Display LCD Control Soft Key Buttons Flexible Buttons Fixed Buttons Microphone Location 0539 ...

Page 15: ...and transfer calls see Conference Calls on Page 37 ROG Press once to hold internal or outside calls The Line LED flashes green at the internal hold rate or press twice to enable Exclusive Hold The Line LED flashes green at the exclusive hold rate Note Exclusive Hold enables you to place a call on hold so that only you or somebody using a Call Pickup code at another station can retrieve it To retri...

Page 16: ...ble Handsfree Answerback and OFF if you receive a ring first call Mic may be ON OFF when placing an on hook CO line or internal DN call Each station s Mic can be set in system programming to switch ON OFF with one touch to switch OFF only while pressed and held or to be either ON OFF at the start of handsfree dialing To talkback to an HS OCA call press and hold Mic and talk over your telephone han...

Page 17: ...nd PhDNs They are used to initiate or answer a call and are known as your extension or intercom number s You can have multiple DN buttons on your telephone see Figure 2 including DNs belonging to another telephone SDNs Incoming calls ring your telephone s PDNs from the top down For example incoming calls to Station 10 s PDNs first ring the 10 1 button then 10 2 and finally 10 3 Your PDN is conside...

Page 18: ...ry Directory Number A PDN of another telephone which appears on your telephone is considered a SDN You cannot set Call Forward and Voice Mail ID code for SDNs on your telephone PhDN Phantom Directory Number Up to eight Phantom Directory Numbers can be dedicated to a station or shared by a group of stations One example of a Phantom Directory Number application is when it is used as a common phone n...

Page 19: ...strator for button assignments If your telephone has not been programmed for a 6SHHG LDO button you can substitute the key in any of the procedures that appear in this guide 10 3 10 2 10 1 11 2 11 1 50 MW 50 51 54 Station 10 s Primary Directory Numbers PDNs Secondary Directory Numbers SDNs of Station 11 Calls to Station 11 can be originated or answered by Station 10 by pressing the 11 1 or 11 2 bu...

Page 20: ...eys turned OFF If your telephone has Soft Keys turned ON the displays may be different e g the information on rows 1 and 2 is reversed but they still enable you to follow the steps in this guide LCD Buttons There are two sets of buttons available with the LCD Control and Soft Key see Figure 3 The Control buttons consist of the Mode Page and Scroll functions while the Soft Keys offer access to freq...

Page 21: ...ion that places the call on hold 4 pulses second for 1 8 second ON OFF 1 2 second ON OFF Hold Consultation during consultation transfer to another station 10 pulses second steady Hold Exclusive outside line 10 pulses second steady Hold Recall when held call recalls your idle station 1 second at 2 pulses second 1 second at 10 pulses second flashes Hold Exclusive Recall 1 second at 2 pulses second 1...

Page 22: ...on the volume continually changes about every half second until the level limit is reached You hear ring tone as long as you press a Volume button when your telephone is idle The method for changing feature volume varies Some features can be adjusted using only the 9RO 9RO see Table 4 and others require additional buttons see Table 5 on page 11 Table 4 Using only Vol Vol Feature Phone Status Comme...

Page 23: ...O and 9RO The tones are received over the handset headset and speaker On hook Off hook While pressing hold 5HGLDO and 9RO The tones are received over the speaker Muted Tone Burst Note Tone sent for Busy or DND Override Call Transfer with Camp on etc On hook DN followed by then 9RO 9RO You hear the muted tone for 15 seconds or until disconnected by pressing 6SNU Ringing Handsfree Answerback and Spe...

Page 24: ...12 Strata DK Digital Telephone 5 99 The Grand Tour Volume Controls ...

Page 25: ...so need to know if your telephone has tone or voice first signaling when you receive an internal call Tone Signaling rings Voice First Signaling does not ring instead you hear a long tone then the caller s voice Each of these features are enabled in system programming and determine how you will make and answer calls on your telephone Automatic Line Selection You have Automatic Line Selection if yo...

Page 26: ...caller s voice you have Voice First Signaling Talk in the direction of your telephone or answer the call as you normally would using either the handset or 6SNU If you hear successive ring tones you have Tone First Signaling Lift the handset or press 6SNU Note You can change to the alternate signaling method when making a call on a call by call basis by pressing after dialing an internal telephone ...

Page 27: ... flashes green and the digits are displayed as you dial The display automatically changes from dialed number to elapsed time after a programmed period After you hang up elapsed time is displayed for 15 seconds and then changes to date time display 3 When finished with the call hang up or press 6SNU 1 Access an outside CO line 2 Dial the number 3 Press 6WDUW The dialed digits will not be sent until...

Page 28: ...lled party answers Note If you have a full speakerphone you do not have to lift the handset 4 When finished with the call hang up or press 6SNU Lift the handset or press 6SNU or if you do not have Ringing Line Preference press the flashing DN LQH or 3RROHG LQH US and lift the handset The green LED changes from incoming call rate to the in use rate Your LCD displays the answered line For informatio...

Page 29: ...the call does not execute Verified Account Codes are established in system programming or by designated stations To dial using a Forced Account Code Emergency Override of Forced Account Codes You can bypass Forced Account Code requirements with three emergency numbers including 911 See your System Administrator for these numbers Voluntary Account Codes Verified Non Verified Voluntary Account Codes...

Page 30: ... code can be entered during a call 2 Enter the Account Code When your station is set for Verified Account Codes you hear a half second confirmation tone if the code is valid The outside party is not able to hear any tones e g confirmation tones when the Account Code digits are being entered If your station is programmed not to verify Account Codes you do not hear a confirmation tone If the code is...

Page 31: ...To send an Alert Signal Press OHUW 6LJQDO An alert tone sounds at the designated station Attendant Console Calling Up to four Attendant Consoles can be installed per system There can be up to three ways to call the Attendant Console depending upon system programming To call any attendant console To call a specific console To call all consoles for an emergency Press a DN The call rings the Attendan...

Page 32: ...o time out The system inserts a pause P on your LCD before redialing the number To activate ABR 1 When you reach a busy number press XWR XV 5HGLDO The LED flashes red or QI 7UQ You hear confirmation tone 2 Hang up or press 6SNU 3 The system redials up to 15 times every 30 or 60 seconds depending on system programming 4 Your telephone receives ring tone when ABR dials the number and it is available...

Page 33: ...y dial tone two secs then busy tone When you set ACB at a busy station its number 210 displays When you set ACB at a busy line group its access code number 801 is displayed 2 Hang up or press 6SNU You can make other calls while waiting for the called station line to become available 3 Your telephone rings at a fast rate when the called station or CO line becomes idle For busy DND station the DN LE...

Page 34: ... use The first call is put on hold and the LED flashes on hold To switch between calls Press LQH or DN of the held call The LED of the line just accessed flashes in use The LED of the Line or DN placed on hold flashes on hold 4 Answer within three rings to prevent the callback from being cancelled After you answer you hear a single tone and the LED flashes green in use If you hear a busy tone afte...

Page 35: ...ht PhDNs Each DN can be independently set for a different Call Forward feature Call Forward must be set before the call is received and has priority over the Station Hunt feature To set call forward from a PDN or PhDN You must set the call forward from your telephone Your telephone must be programmed as the owner of the PDN or PhDN Note If you hear a re order tone when following any of the Call Fo...

Page 36: ...d No Answer when receiving Voice First handsfree calls Callers can activate voice first or OCA by dialing during their voice announcement Call Forward Busy No Answer forwards all calls to your station immediately whenever you are busy in the DND mode or after ringing and you do not answer the call within a designated time set by you when you enable the feature Your station can be programmed to byp...

Page 37: ...t the feature for a PDN DOO UZG OO DOOV DOO UZG XV DOO UZG 1R QVZHU DOO UZG XV 1 QV DOO RUZDUG WHUQDO and DOO RUZDUG WR Call Forward Fixed feature Using Access Codes If your telephone has not been programmed for Call Forward buttons or you are forwarding a PhDN you must use access codes to set the Call Forward feature LCD Telephones The LCD on your telephone provides you with call forwarding infor...

Page 38: ... DOOV or 6SNU if access code used The LED lights steady red and calls forward to the stored directory number 203 1 Press DOO UZG XV or PDN PhDN The LED flashes red You hear confirmation tone after is dialed 2 Enter the destination DN 3 Press DOO UZG XV or 6SNU if access code used The LED lights steady red and calls forward to the stored directory number 203 NO 201 CALL FORWARD TO NO 201 CALL FORWA...

Page 39: ...SHHG LDO Note Skip this step if you pressed DOO UZG 1R QVZHU in Step 1 The pre set time delay for calls forwarding is 12 seconds 4 Enter the time delay a seconds Note Skip this step if you do not want to change the time The LCD displays the amount of time entered 16 5 Press DOO UZG 1R QVZHU or 5HGLDO then 6SNU if access code was used in Step 1 The LED lights steady red and calls forward to the sto...

Page 40: ...ou pressed DOO UZG XV 1 QV in Step 1 The pre set time delay for calls to ring before forwarding is 12 seconds 4 Enter the time delay a seconds Note Skip this step if you do not want to change the time The LCD displays the amount of time entered 16 5 Press DOO UZG 1R QVZHU or 5HGLDO then 6SNU if access code used in Step 1 The LED lights steady red and calls forward to the stored directory number 20...

Page 41: ...o a destination outside of the system PhDNs assigned to your telephone do not Call Forward to an external destination Internal calls and transferred calls to your PDN do not forward to external destinations Only incoming calls over CO lines dedicated to immediately ring on your PDN private CO LQH button and or Direct In Dial line calls forward Any of the other Call Forward modes can be set for you...

Page 42: ...N You hear a confirmation tone If a number is not dialed the system automatically makes the DISA CO line ring as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects 3 Enter the Remote Call Forward External security code You hear a confirmation tone See the System Administrator for the security code which is assigned to your telephone in...

Page 43: ...ecall timer expires the parked call automatically recalls to your station If your station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an available orbit number which displays on your LCD To monitor the calls parked at your station see Call Park Orbit List Display in Chapter 3 LCD Operation To park a call 1 While on a call press 3DUN LQ ...

Page 44: ...ows the line or DN that is recalling and the orbit number 1 Press 3DUN LQ 2UELW or DN DN can be PDN SDN or PhDN 2 Enter the Orbit Number where the call is parked The DN LED flashes at the in use rate when the call is retrieved 1 While on a call press 3DUN DQG 3DJH or QI 7UQ The LED flashes green consultation hold 2 Enter a General Orbit Number or a valid PDN The call is parked and the CO line flas...

Page 45: ...ick up 3 Enter a DN or a Page Group or Zone access code see Tables 13 and 14 on Pages 110 and 111 respectively After you enter an Orbit Number a short burst of dial tone prompts you to enter the Page access code The LCD shows the Auto Park entry The LCD shows the Line being held and its orbit number Example Line 2 is held on orbit 900 4 Make your announcement include the Orbit Number 5 Hang up to ...

Page 46: ...ystem Administrator for group assignments Calls Ringing Within Your Group Press URXS 3LFNXS or a DN You are connected to the call Calls Ringing to Other Groups 1 Press LUHFWHG 3LFNXS or DN The directed PDN is the Primary Directory Number of the station that has the ringing or held call that is to be picked up 2 Dial directed PDN If more than one call is on hold the call on the telephone s lowest b...

Page 47: ...e station s PDN or PhDN appears on other stations To transfer a call 2 Enter then the access code of the group to which the station belongs You are connected to the call If the called station belongs to more than one group any of the Group Pickup codes associated with those groups pickup the call 1 Press DN You hear dial tone 2 Enter You are connected to the caller who originated the internal or p...

Page 48: ...en on hold If you transferred the call from a DN the DN s LED turns off The CO line or DN camps on to the called station and the called station receives a warning tone The camped on call rings when you hang up or to reconnect to the transferred line before it is answered press the flashing LQH or DN The Line LED is a steady red when the called station answers the transferred call If the call is no...

Page 49: ... LED flashes green in use Note See your System Administrator to find out if you have Auto Hold Hang up or transfer the existing call the camped on call rings your station The existing call disconnects or transfers The camped on line rings your telephone and the Line LED flashes green incoming call or press the flashing DN or LQH This disconnects the current call and connects you to the transferred...

Page 50: ...TMF tones can call in on CO lines programmed for DISA and dial a DN or outgoing CO line without going through an attendant or operator See the System Administrator for this number DISA Calls Internal 4 Repeat the procedure to add other CO lines or DNs remembering not to try and exceed the allowed number 1 From outside the system dial the DISA CO line telephone number You hear a ringback tone signa...

Page 51: ...thin 10 seconds the system automatically rings the DISA CO line as a normal incoming call Then if the call is not answered within 15 seconds after the ringing starts it disconnects 2 When you hear dial tone dial a CO line or CO line access code You hear dial tone If you do not hear dial tone you must also dial a DISA security code or dial a CO line or CO line access code and then a DISA security c...

Page 52: ...N or PhDN appears on other stations calls to your PDN or PhDN flash on your station and flash or ring the other stations This enables your calls to be answered at the other stations or yours even while your station is in the DND mode Your alert partner telephone can override DND and signal your telephone by pressing OHUW 6LJQDO Telephones with DND Override can also call and mute ring your telephon...

Page 53: ...Door Lock s Your telephone may have up to five 8QORFN RRU button s which enables you to unlock a door To unlock a door Press 8QORFN RRU The door unlocks for three or six seconds set in system programming The Unlock Door LED is lit while the door is unlocked Door Lock Button Location Unlock Door 0 Unlock Door 1 Unlock Door 2 Unlock Door 3 Unlock Door 4 ...

Page 54: ...alls are made to from door phones e g door phone 1A The ID enables you to know the door phone DN For example door phone 1A corresponds to Door Phone DN 1B to etc Door phone IDs and the corresponding DNs are shown in Table 6 To answer a door phone call Table 6 Door Phone Lock IDs Locations Door Phone Door Location Door Door Location 151 1A 157 3A 152 1B 158 3B 153 1C 159 3C 154 2A 161 4A 155 2B 162...

Page 55: ... green in use 2 Dial the DN for the desired door location If you have an LCD telephone see Table 6 for the DN A two way talk path exists between your telephone and the called door phone You can audibly monitor the area around the door phone Note Door phone DNs can be stored on 6 buttons See Feature Access Codes on Page 62 1 Press the door phone button and then release it You hear a distinctive rin...

Page 56: ...with 6SHHG LDO If you do not have 6SHHG LDO you must first dial to enable these tones This feature disables the Speed Dial feature during the call Speed Dial is restored when you complete the call or place it on hold To output and DTMF tones on a telephone without a 6SHHG LDO button While on an outside call press then You can now output and DTMF tones and digits for the duration of the call This p...

Page 57: ...known as Hotline Service and is often used for telephones in hotel motel lobbies Group Listening This feature enables you to set your telephone so that you and people near your telephone can hear the called party over the speaker but the called party can not hear you You can alternate between parties as long as the handset is off hook To activate group listening While off hook on a call hold down ...

Page 58: ...other tasks in the meantime To use handsfree monitoring 2 Do not lift the handset speak toward the telephone in a normal voice level If you have a speakerphone you will have better performance if you press the called DN button first 1 While on an off hook call press and hold 6SNU The Spkr LED lights red 2 Place the handset on hook The Spkr LED stays on and you can hear the distant party through yo...

Page 59: ...tem s programming See your System Administrator to determine the method To make an outgoing call to an ISDN trunk Subaddress Subaddress digits may be required for dialing another department or to send a call to equipment such as a printer If you need to enter subaddress digits follow these instructions To make an outgoing call with a subaddress to an ISDN trunk 1 Access an outside CO line 2 Dial t...

Page 60: ...he respective PhDNs To use the PhDN message waiting feature your telephone needs to have PhDN MWs Up to four message waiting indications and LCD messages can be left at each DN or PhDN at one time The fourth message and one of the LEDs is reserved for the Message Center Message Waiting Light on PDN To answer a Msg light 1 Press 0VJ then lift the handset If you reach a station that is busy or does ...

Page 61: ...our Msg LED turns OFF without calling the telephone or VM device or DN to cancel the light This must be done for each message recorded 1 Press the flashing red PhDN MW LED Your phone rings the station or voice mail device that left the message If the called party or VM device answers the message waiting indication is cancelled automatically If there is no answer hang up and try at a later time The...

Page 62: ...EDs do not light when your telephone is called When the feature is OFF the Microphn Cut off LED is not lit and your microphone works The 0LFURSKQ XW RII functions on Handsfree Answerback and speaker OCA calls for privacy To turn the microphone ON OFF Press 0LFURSKQ XW RII to toggle between ON OFF 1 Press DN and dial an internal number You hear ringback or busy tone 2 Press 0VJ or The Msg or PhDN M...

Page 63: ...he called telephone must be equipped with optional hardware When you receive an HS OCA call while you are on another call you hear a short warning tone optional followed by an announcement You are the only one who hears the tone announcement The station 210 sending the HS OCA is displayed on your LCD Stations in the DND mode cannot receive OCA calls unless the calling station is programmed for DND...

Page 64: ...tion If you hear busy or ring tone after dialing the first digit 2 or 1 disregard the tone and dial the second digit to OCA the called telephone If you still hear a busy tone after dialing 21 or 12 the called telephone is either busy on a speakerphone call or does not have the OCA option set in system programming Either condition blocks OCA Press and hold 0LF This puts the original party on hold a...

Page 65: ...ck Executive Override from other phones The 3ULYDF RQ LQH does not block this feature Privacy Override enables you to enter an established call on a private common CO LQH button it will not operate on common DNs which are always private See Conference Calls which allow up to four parties to talk on a DN button Up to two station users can enter an existing CO line to station call i e up to three st...

Page 66: ...0 you have overridden Your LCD displays DND OVR DENY if the station you called denies Do Not Disturb Override After reaching a busy station press You enter the conversation The called parties may hear an optional tone signal prior to your entering the conversation or if you have an LCD phone use the OVRD Soft Key See How to Use Soft Keys on Page 80 The overridden station 210 displays until the cal...

Page 67: ...n station s LCD displays the initiating station s number 204 1 Access a CO line You hear dial tone and the LED flashes at the in use rate 2 Press QI 7UQ You no longer hear dial tone and your LCD prompts you to enter a code 3 Enter the Toll Restriction Override Code four digits You hear dial tone For security reasons the override codes are only available on a selected basis See your System Administ...

Page 68: ...e 1 Press DN lift the handset and enter a paging access code Note Each of the page access codes including the PDN button can be stored on an 6 button See Speed Dial Advanced Features on Page 62 2 Use a normal voice level to make your announcement then repeat it 3 Hang up 1 With the handset off hook press OO DOO 3DJH or DN The OO DOO 3DJH button pages All Call Page telephones but does not access ex...

Page 69: ...our call on a common CO line just by pressing LQH on their telephone It only works on common CO lines i e CO lines which appear on more than one telephone Privacy Release cannot be used on single appearing CO lines or multiple DN buttons Calls on common DNs are always private and cannot be accessed by more than one telephone Similar to conference calls up to three stations can be connected to a CO...

Page 70: ...ouch of a button To save a telephone number While on a call that you dialed busy talking or ringing press 6DYH DVW 1XPEHU To call a saved telephone number Access a DN or CO line then press 6DYH DVW 1XPEHU The system automatically dials the saved number While on a call you receive an incoming call Press 5HOHDVH DQG QV Releases the original call and answers the new incoming call Note You can press R...

Page 71: ...g call using speakerphone 1 While on a call press and hold 6SNU 2 Return the handset on hook 3 Release 6SNU 1 With the handset on hook access a CO line or press a DN You hear dial tone and the Line or DN LED flashes green in use 2 Dial a telephone number You hear ringback tone or busy tone if busy 3 Speak in a normal voice level toward the telephone Note Your 0LF button must be set to be ON at the...

Page 72: ... instructions Important If you do not perform the following procedures within a specified time set in system programming for either one or three minutes when storing speed dial numbers the operation times out and your telephone returns to idle mode To store replace a telephone number on a Station Speed Dial button 2 Speak at a normal voice level toward the telephone 3 Press 6SNU to disconnect the ...

Page 73: ...ake a call using a Speed Dial button or access code To store longer dialing strings see Speed Dial Number Linking on Page 65 To insert a pause or flash signal in the number see Speed Dial Pause and Flash Storage on Page 64 4 Press 5HGLDO The number is stored 1 Lift the handset 2 Access a CO line if necessary If your 6 button has been programmed to automatically do this skip this step 3 Press 6 or ...

Page 74: ...u which features can be programmed on your telephone To store a feature onto a 6 button 5HGLDO 6 Feature Access Code 5HGLDO See Table 7 for Feature Access code sequences 6 the speed dial button the feature is stored on To store a feature onto a code 5HGLDO 6SHHG LDO Speed Dial Access Code Feature Access Code 5HGLDO Important Do not lift the handset If you do not enter the entire sequence within a ...

Page 75: ...umber Hookflash Signal1 QI 7UQ ISDN Sub ISDN Start ISDN Tone Off hook Call Announce Manual Mode Voice First Tone First or One touch Voice Mail Access PDN Voice Mail Directory Number Outgoing Calls PDN CO line access code See Table 12 on page 109 Overrides Busy DND Overrides Executive Page Access4 ROG PDN XXX XXX Page Access code Paging Access Codes on Pages 110 and 111 Park Call Access Page The ex...

Page 76: ...ll when the button is pressed If the button is pressed when not on a call pickup or page will still be accessed These codes can be used during a CO line call 5 After pressing the feature button the user dials the line number 01 99 to pickup the line 6 After pressing the feature number the user dials the line number 100 200 to pickup the line Hookflash Regular Pause Long Pause The ODVK button store...

Page 77: ...esignated station can be used to link System Speed Dial codes See the System Administrator s User Guide Important Before linking Speed Dial Numbers make sure the System Administrator has stored the desired number in the System Speed Dial you plan on using To link station system speed dial numbers 1 Press 5HGLDO 2 Press 6 or 6SHHG LDO a Station Speed Dial Access Code See Table 16 on page 112 3 Pres...

Page 78: ...s PDN the letter I Intercom is displayed on your LCD It is the PDN that is used to automatically access internal dial tone before dialing the remaining numbers in the Speed Dial sequence in our example that number is 9011813 where System Speed Dial Code that is linked CO line access code international area code country code example Japan city code example Tokyo Station User Stores the System Speed...

Page 79: ...by you your telephone beeps If your phone has an LCD the message is also displayed You can set the reminder to occur once or on a daily basis To set a timed reminder 1 Access a CO line See Table 12 on page 109 for CO Line Access Codes 2 Press 6SHHG LDO and dial the Speed Dial code for the telephone number to be dialed See Table 15 on page 111 for Speed Dial Codes 3 To dial another telephone number...

Page 80: ...time reminder tone sounds 5 Press 5HGLDO The time is recorded in memory and you should hear a beeping tone along with the displayed message for 30 seconds at the set time 6 To cancel the beeping message prior to 30 seconds press 0RGH or take the phone off hook 1 Press DN then the number of the timed reminder you want to cancel You can only cancel one reminder at a time 2 Press 5HGLDO The reminder ...

Page 81: ...ion DN Button This feature enables a station user to connect two CO lines then drop out of the conversation To connect two outside lines using a DN button 1 Access a CO line Although the CO line is programmed for rotary dial pulses access the CO line and dial the telephone number like any other call described in this user guide 2 Dial a telephone number 3 While on the call press 7RQH LDO 6HOHFW Th...

Page 82: ...renced If you receive a busy tone no answer press DN to return to the original connection 4 Press QI 7UQ and hang up You hear dial tone before you hang up The DN LED flashes exclusive hold rate and the two lines are connected N1 and N2 identify the connected CO lines The LED turns OFF when the parties hang up If the public telephone company provides auto disconnect the connection may release autom...

Page 83: ... return to the original connection by pressing the original LQH button The Line LEDs both flash in use rate and all parties are conferenced 5 Press QI 7UQ and hang up You hear dial tone Both Line LEDs continue to flash exclusive hold rate and the two lines are connected N1 and N2 identify the connected CO lines The LED turns OFF when the parties hang up If the public telephone company provides aut...

Page 84: ... Voice Mail VM Identification ID code You need to store the ID code only once Then whenever your station is call forwarded to voice mail the VM ID code is automatically sent to the voice mail unit to direct the call to your mailbox Your PDN and up to four PhDNs can be independently Call Forwarded from your telephone to either a unique or the same mailbox number Telephones must be programmed as the...

Page 85: ...rieve your voice mail messages when it is pressed Storing the message retrieval sequence in Steps 1 4 below is required only once It remains in memory unless cancelled or changed To assign the message retrieval sequence 1 Press DN You hear confirmation tone 2 Enter the voice mail ID code and the voice mailbox DN plus any required pauses up to 16 characters Example for Toshiba voice mail systems en...

Page 86: ...oring your security code you avoid having to enter your code every time you access your mailbox however this will also allow anyone to retrieve your messages from your phone If a security code is not desired do not include it 4 Press 5HGLDO You hear confirmation tone The LCD confirms the data storage 1 With the flashing LED press 0VJ or PhDN MW The displayed station is called When a message waitin...

Page 87: ...entering the access code Call Forward access codes Call Forward All Calls Call Forward Busy Call Forward No Answer Call Forward Busy No Answer 2 Dial the Voice Mail System Directory number__________ See your System Administrator for the correct voice mail Directory Number After dialing you hear confirmation tone 3 Press the same Call Forward button used in Step 1 or if you used an access code sequ...

Page 88: ...76 Strata DK Digital Telephone 5 99 Features Voice Mail Integration ...

Page 89: ...Soft Keys are turned off or your telephone is idle Table 8 lists button functions Table 8 Control Button Definitions Button Definitions 0RGH Cancels the beeping tone when using timed reminders and enables you to enter exit the following mode functions Used to exit another mode and return to clock calendar display see Exit from any Mode on Page 79 Busy Lamp Field BLF display see Busy Lamp Field BLF...

Page 90: ...mation display see Retrieve and Auto Dial Lost Calls on Page 86 View Call Park Orbit list see Call Park Orbit List Display on Page 85 Soft Keys ON see Soft Keys on Page 79 Soft Keys OFF see Soft Keys on Page 79 Remote called station messaging see Group Notification Station Messaging on Page 94 Remote calling station messaging see To set a advisory station message for a remote station on Page 92 3D...

Page 91: ...y feature is activated at your station you can still access features with feature buttons fixed or flexible or with access codes Your telephone may already come with the Soft Keys activated To turn Soft Keys ON To turn Soft Keys OFF 1 Press 0RGH 2 Press The LCD displays date day time 1 Make sure that your telephone is idle and the handset on hook 2 Press 0RGH Your LCD confirms that the keys are on...

Page 92: ...age 82 for a list of features that can be accessed with Soft Keys Example Using Soft Keys to Make a Conference Call While on an outside call LINE 3 you initiated your LCD displays the prompts ABR CONF and PGE during the first 30 seconds if ABR does not appear then this feature was not assigned in system programming Thirty seconds after the first digit of the telephone number is dialed the display ...

Page 93: ...ges to 4 Optional If you have voice first signaling announce the call to station 203 The called station answers and you are connected to station 203 and the outside call remains on hold 5 Press JOIN 3DJH All parties are now joined in a conference Your LCD indicates that you are in a conference with CO line 3 and station 203 LN3 203 6 Press EXIT 0RGH to drop out of the conference or CONF 3DJH to ad...

Page 94: ...ting call while in the Conference mode The LCD prompts you to access a CO line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode PGE Parks an outside call and to gain access to a menu of options RING Makes a called station ring when making a voice announce call to the station RLS Disconn...

Page 95: ...F displays a group of 10 PDNs per line a total of 20 for the LCD Pressing 3DJH scrolls the display The BLF mode stops all other displays from appearing on your telephone s LCD To display the BLF 1 Press 0RGH 2 If PDNs are two digits press or enter the first digit of a three digit PDN or enter the first two digits of a four digit PDN 3 Press For example if you enter 2 for 200 the list of telephone ...

Page 96: ...ers can be correlated in the system database with assigned DNIS names These names up to 16 alphanumeric characters display on your telephone s LCD enabling incoming calls to be instantly identified and appropriately answered Table 10 shows DNIS samples ANI Caller ID If your telephone is programmed to receive Caller ID names and numbers the calling party s name displays Table 10 shows ANI samples I...

Page 97: ...ransferring a call to you station 200 Transferred station 201 hangs up Transferred call recalls your station 201 Call forwarded to your phone While your phone is idle press 0RGH LCD shows the CO Line number 003 and the orbit number where the call is parked 900 or 2UELW LVW To scan the Orbit List press 6FUROO CN 7145556782 LINE 3 RINGING TOSHIBA TSD LINE 3 CALLING TOSHIBA TSD LINE 3 RINGING CN 7145...

Page 98: ...t calls Note CN Identifies ANI calls as opposed to Caller ID calls which do not display CN To delete lost call 1 Press 0RGH The phone number and caller name are displayed on your LCD ANI Caller ID numbers always include area codes 2 Press 6FUROO The next lost call displays or The previous lost call displays or 3DJH Toggles between the phone number caller name screen and the date and time screen 1 ...

Page 99: ...on see Name Number Display on Page 98 or enter a Speed Dial see Speed Dial Memos on Page 96 or Timed Reminder memo see Timed Reminders on Page 67 System messages 65 99 if available are written by the System Administrator and cannot be edited by the user or press The previous lost call displays or press The lost call information is deleted without auto dialing the call 1 Press 0RGH The phone number...

Page 100: ...llowing dial pad keys dial pad shown at right moves right moves left toggles between alphanumeric mode dial pad defaults to numeric mode scrolls the alpha special characters See Table 11 for dial pad key equivalents 3 To blank out any portion of a message press in alpha mode and move the cursor to the right Each character the cursor transverses is deleted 2358 Toggles between alphanumeric characte...

Page 101: ...lephones Silent messaging lets you communicate visually to someone who is occupied on the telephone Notifications enable you to send your station number and message indication to another LCD station Responding to the message the called station receives your message Table 11 Dial Pad Key Equivalents Letter Key Equiv Letter Key Equiv Letter Key Equiv Symbol Key Equiv A J S B K T C L U D M V E N W No...

Page 102: ... the system is reinitialized Station Messages You can create up to 10 station messages 10 19 Once entered a message can never be deleted only overwritten This is a station option that is enabled in system programming To enter store a station message System Message Number Preprogrammed message Max 32 digits per message 60 OUT TO LUNCH 61 IN A MEETING 62 CALL _____________ 63 BACK AT __________ 64 R...

Page 103: ... Press 0VJ 6HOHFW or a PDN The LCD Msg Select PDN LED flashes 2 Enter the desired message number station or system The selected message displays This assumes the message has already been stored in memory 3 Press 0VJ 6HOHFW or 6SNU The message displays on your telephone s LCD The LCD Msg Select PDN LED lights continuously The selected message is sent to LCD phones when they call your PDN or any PhD...

Page 104: ...DJH 4 Enter the message number station a system a This assumes the message is already stored in memory 5 Press 3DJH Remote calling station messaging allows you to set a calling station message for only one station at a time 6 Press 0RGH 207 the PDN where message will be set 010 the message number M message is set Called station 7 Press Your LCD shows the time and date The message is displayed at s...

Page 105: ...to another LCD station When that station responds it will receive the message Soft Keys must be OFF at the sending station for this feature to operate To set a notification station message 1 Press PDN and dial the station Directory Number station does not answer or is busy 2 Press 0RGH 3 Enter the message number Station message 10 19 system message 60 99 The LCD displays the message This assumes t...

Page 106: ... the message set 1 Press 0RGH 2 Dial the destination DN or press for all call page stations or enter a group code Station groups correspond to the same stations that are in respective Page groups assigned in system programming 207 destination DN or group number for Page Group 1 8 respectively 3 Press 3DJH 4 Dial the originating PDN This can be your number or another station number 5 Press 3DJH 6 E...

Page 107: ...e to carry on a silent conversation Soft Keys must be OFF 0RGH at the sending and receiving stations for this feature to operate To send a message to a busy station 7 Press 3DJH 8 Press 0RGH 9 Press At the destination station the LCD displays the originating station number and the 0VJ LED flashes 1 When you receive a busy tone press 0RGH 210 DN 2 Enter the message number Station message 10 19 and ...

Page 108: ... memory To program Speed Dial names and numbers Your LCD confirms the message was sent 1 Press 0RGH 2 Enter the message number Station message 10 19 and system message 60 99 The LCD displays the message This assumes the message is already stored in memory 3 Press 3DJH Your LCD confirms the message was sent 1 Press 5HGLDO then 6SHHG LDO 2 Dial a station speed dial code See Table 15 on page 111 for ...

Page 109: ... as you enter it See To enter LCD characters on Page 88 5 Press 0RGH 6 Enter a phone number 16 characters maximum The number displays on the top line as you enter it 7 Press 5HGLDO to record data in memory 1 When your phone is idle press 0RGH 2 Enter Station Speed Dial Code or System Speed Dial Code 3 Press 3DJH to see more of the directory of numbers memos 4 Press an available LQH or DN and enter...

Page 110: ...o attendant devices may be entered by the System Administrator for display on other stations LCDs when called When this feature is set your Name Number displays during direct forwarded and hunted calls On override or OCA calls it does not display To enter name number information 2 Dial a speed dial number TOSHIBA is the memo up to 12 characters 714 583 3700 is the number up to 16 digits 3 Press 3D...

Page 111: ...on the top line of your station s LCD When you call a station the name title displays on the bottom of the called station s LCD 1 Press DN You hear confirmation tone then busy tone 2 Press 6SNU During clear After clear A name is displaced by message and call forward settings if they are set Note This procedure does not erase the name number To restore the display press DN TOSHIBA EXT 200 DATE DAY ...

Page 112: ... To erase name number display 1 Press DN Current information displays on the lower line of the LCD 2 Press in the alpha mode to enter blanks Blank characters replace the information 3 Press 6SNU The information is erased and the PDN of the telephone is displayed USER NAME ...

Page 113: ...ogrammed for DSS CO line access and Station or System Speed Dial Directory Numbers or other functions cannot be assigned to DADMs Each DSS and LQH button has an LED that provides a status of the CO line or station assigned to it The DSS LED flashes green when the station equipped with an DADM is calling or transferring an outside call to a station If calling a station the LED turns steady red when...

Page 114: ...2 211 210 229 228 227 226 225 224 223 222 221 220 239 238 237 236 235 234 233 232 231 230 First DADM Second DADM 2038 Figure 4 Example Button Assignments for the Strata DK DADMs Notes The button numbers shown in this figure are examples only and may not reflect the numbers on your particular station equipment Not available on DK14 systems ...

Page 115: ...d LEDs on the HDSS6560 model light or flash red For the DDSS2060 and DDSS1060 models the Line CO and DSS LEDs act in the same manner as on the DADM other feature button LEDs on both of these models will be red when activated 209 208 207 206 205 204 203 202 201 200 219 218 217 216 215 214 213 212 211 210 229 228 227 226 225 224 223 221 221 220 239 238 237 236 235 234 233 232 231 230 249 248 247 246...

Page 116: ...DM Calling a Station To call a station s PDN from either a DSS console or a DADM press the DSS associated with the station A station call with a DSS can be made on hook or off hook and with Voice First or Tone signaling After pressing the button treat the call like any other station call made from a digital telephone DSS LEDs indicate whether the associated station is idle or busy The LED is stead...

Page 117: ...mes steady red 4 If the station does not answer before a period set in system programming the call recalls your station 1 Press DSS corresponding to the busy station to be called You may hear a busy tone The original caller is placed automatically on hold The Line or DN LED flashes green at double the on hold rate and the DSS LED remains steady red 2 Hang up The call rings the called station once ...

Page 118: ... selected in system programming with OO DOO 3DJH on the DSS console 6 if programmed on either the DSS console or the DADM can be used for page announcements See All Call Page on page 56 Call Forward Override DSS Override Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to ring stations that are in the Call Forward mode instead of being forward...

Page 119: ...tion DSS set for call forward Night Transfer You can use the DSS console to make the system ring different telephones for incoming calls during different times of the day For further details refer to the Strata DK System Administrator s User Guide To enable disable night transfer Press 1LJKW 7UDQVIHU to toggle night transfer ON OFF ...

Page 120: ...108 Strata DK Digital Telephone 5 99 Add on Module DSS Console Features ...

Page 121: ...h access If you are storing a CO line access code onto a Speed Dial code enter before the CO access code e g to store code enter In some systems is used as a general group code or to access Least Cost Routing LCR System users are required to dial in order to access an outside line If you press in a system programmed with LCR you may not hear internal dial tone depending on system programming See y...

Page 122: ... one group and each group can have as many as 120 stations Station users can access each group separately by dialing an access code Tables 13 14 To enter a paging group access code Press PDN Access Code DK424 RCTUA or a or a DK424 RCTUBA BB or a or a DK424 RCTUC D or a or a DK424 RCTUE F or a or a Table 13 Paging Groups Paging Group Access Code Paging Group Access Code Station Group A Station Grou...

Page 123: ... number by entering the code such as or 6SHHG LDO Table 14 External Paging Zones External Paging Zone Access Code External Paging Zone Access Code DK14 DK40i DK40 DK424 all processors Paging All Call Page Zone Paging All Call External Page Zone DK40i DK40 DK424 RCTUA RCTUBA BB RCTUC D Zone A Zone C Zone B Zone D DK424 RCTUE F Zone A Zone E Zone B Zone F Zone C Zone G Zone D Zone H Table 15 Speed D...

Page 124: ...ephone 5 99 Add on Module DSS Console Speed Dial Access Codes Table 16 Speed Dial Number Linking System System Speed Dial Codes that can be Linked to other Speed Dial Codes DK14 DK16e DK40 RCTUA a RCTUBA BB RCTUC D a RCTUE F a ...

Page 125: ...n number when indicated Note Some access code numbers may have been changed to avoid system numbering plan conflicts Centrex Feature Buttons You can access some Centrex features by pressing a preprogrammed flexible button on your telephone instead of dialing a Centrex access code The Centrex access code including the necessary flash and or pause sequence is activated when the button is pressed See...

Page 126: ...dd on Module DSS Console Delayed Ringing Delayed Ringing CO or Centrex line s can be programmed for a 12 second and or 24 second ring delay at stations to permit alternate answering conditions Answer the line when your telephone is ringing ...

Page 127: ...OHUW 6LJQDO RU Alert Signaling Buttons Press to alert a predesignated station with a distinctive sound and to indicate a pre arranged meaning and visual indication to a predesignated station Up to four Alert Signal buttons can be assigned to a telephone OO DOO 3DJH All Call Voice Page Button Press to page all of the digital and electronic telephones in the All Call Page group XWR XV 5HGLDO Automat...

Page 128: ...gned in system programming DWD 5HOHDVH Data Release Button Press to release data calls See the Strata DK PC Data Interface User Guide LUHFWHG 3LFNXS Call Pickup Button Press to initiate a ringing Directed Call Pickup of CO line DN and page calls LUHFWHG 3LFNXS RU Tenant Call Pickup Buttons If the system is shared by tenants the Directed Pickup 1 4 buttons pick up ringing CO line calls for Tenants ...

Page 129: ...he microphone when you originate calls 0RGHP Modem Button Press to reserve a modem from a pool The LED of the button indicates the status of the modem pool See the Strata DK PC Data Interface User Guide 0VJ DLW Additional Message Waiting Buttons Phantom Directory Numbers allow multiple Message Waiting buttons with LEDs for up to four different Directory Numbers DNs other than your Primary Director...

Page 130: ...Button Press to disconnect or complete the transfer the current CO or DN call and automatically answer the new incoming CO or DN call 5HOHDVH DOO Release Button Press to disconnect or complete the transfer of the current CO or DN call and to place your station in the idle condition 6DYH DVW 1XPEHU Save Button After dialing an outside or internal directory number press to save the number Later you ...

Page 131: ...n an ISDN trunk outgoing call 7HO 6HW 0XVLF Background Music Button Press to turn Background Music on or off over your station speaker 7RQH LDO 6HOHFW Tone Button Press to change the outgoing dialing of the CO line in use from dial pulse to tone signaling 8QORFN RRU Door Lock Buttons Press to unlock a door lock mechanism Table 17 Feature Button Definitions Continued 2000 series Telephone Definitio...

Page 132: ...120 Strata DK Digital Telephone 5 99 Add on Module DSS Console Delayed Ringing ...

Page 133: ...ccount codes verified non verified 17 add on module DSS console 101 advisory messaging 91 alert signaling 19 all call page 56 ANI Caller ID 84 attendant console calling 19 auto dial lost calls 86 automatic busy redial 20 automatic callback 21 automatic hold 22 B before you begin 13 BGM over telephone speakers 23 BLF display 83 busy override 54 button labels 115 buttons 3 DSS 104 PDN 6 PhDN 6 SDN 6...

Page 134: ...4 digital add on module DADM 101 direct inward system access 38 direct station selection buttons 40 directed call pickup 34 directory number 5 DISA 38 incoming calls 38 outgoing calls 39 DNIS 84 do not disturb DND 40 do not disturb override 54 door lock 41 door phone 42 DSS button 104 DSS 40 console 101 103 E emergency override of forced account codes 17 emergency ringdown 45 48 executive override...

Page 135: ...hones 25 incoming calls 25 outgoing call 25 LED indicators 9 liquid crystal display LCD 8 lost calls retrieve and auto dial 86 M memo 96 speed dial 96 timed reminders 98 message 89 advisory 91 called station 93 group called station 94 notifications 93 remote calling station 92 silent busy station 95 station 90 system 90 message waiting light on PDN 48 on PhDN MW 49 on another telephone 50 messages...

Page 136: ...g busy station 95 soft keys 79 display 80 how to use 80 making a conference call example 80 prompts 82 speakerphone 59 speed dial 60 access codes 111 advanced features 62 chain dialing 67 linked speed dial example 66 number linking 65 pause and flash storage 64 long pause 64 memos 96 pause 64 Spkr 5 SP OCA 52 start ISDN button 15 47 sub subaddress ISDN button 47 T timed reminders 67 toll restricti...

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Toshiba Starta DK Digital Telephone, User Manual

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