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10 

TROUBLESHOOTING – SD-R5372V 

 

Problem 

Solution 

Disc tray cannot be opened 

 

 

Check that there is power to drive.  

 

Use Emergency Eject instructions to open tray. 
 

Drive is not recognized by system 

 

Is the drive connected properly? Are all cables plugged in properly (e.g. 
Power Cable, Interface Cable and Audio Cables).  

 

Are the drive configuration jumpers on the DVD Rewriteable drive set 
properly?  

 

Is the software driver loaded? On a step-by-step (F8) Boot of the 
system is the DVD Rewriteable drive recognized?  
(BIOS / DOS reports "device driver not found" or "no valid drivers 
selected."). If not, Contact Technical Support.  

 

Has the DVD Rewriteable drive software driver been corrupted by a 
virus. Run a Virus Scan program and repair if possible. Contact 
Technical Support if the Virus renders the DVD Rewriteable drive 
software drivers not useable.  
 

Drive is not recognized by system 
during Boot process, but is 
recognized by the Operating 
System (i.e. XP, Win2000, Win98, 
Win NT, etc.) 

 

Is the DVD Rewriteable drive software driver loaded? On a step-by-step 
(F8) Boot of the system is the DVD Rewriteable drive recognized?  
(BIOS / DOS reports "device driver not found" or "no valid DVD drivers 
selected."). If not, Contact Technical Support.  

 

Has the Windows DVD Rewriteable drive software driver program been 
corrupted by a virus. Run a Virus Scan program and repair if possible. 
Contact Technical Support if the Virus renders the software drivers not 
useable.  
 

BUSY Indicator LED flashes 
slowly 

 

The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the 
disc using a circular motion. The disc should be wiped in a radial 
direction. That is, from the inner side outward.  

 

The laser lens may have become cloudy or blocked by particulate 
matter. Please contact Technical Support.  
 

BUSY Indicator LED is constantly 
ON 
 

 

Possible Hardware Problem. Please contact Technical Support.  

DVD-ROM can not play a DVD in 
the drive or certain types of CD 
media (i.e. CD-plus, etc.) 

 

Is the DVD Rewriteable drive driver loaded  

 

Is the DVD disc the correct format for the type of system that you are 
using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed 
to Apple/Mac HFS disc or UNIX disc formats which will not function).  

 

Do you have the correct software applications program/drivers installed 
to run a DVD disc?  

 

Has the Windows DVD Rewriteable drive software driver program been 
corrupted by a virus. Run a Virus Scan program and repair if possible. 
Contact Technical Support if the Virus renders the software drivers not 
useable.  

 

 

Summary of Contents for SD-R5372V

Page 1: ...TOSHIBA AMERICA INFORMATION SYSTEMS STORAGE DEVICE DIVISION IRVINE CALIFORNIA SD R5372V DVD REWRITEABLE DRIVE USER MANUAL ...

Page 2: ...CONTENTS Introduction 1 Setup 3 Using the DVD Rewriteable Drive 7 Troubleshooting 10 Specifications 11 Drive Connectors 15 ...

Page 3: ... R 48X 48X CD RW 24X 4X CD DA 40X n a HS CD RW 10X US CD RW 24X 3 way Disc Eject eject button software emergency eject hole Average Random Access Time CD 100ms DVD RAM 200ms DVD ROM 120ms Horizontal or Vertical Mount 2MByte Buffer Playback interchangeability for CD ROM and DVD ROM discs Regionalization RPC2 compliance DVD BUS Interface ATAPI Types of Disc Formats Supported Write DVD DVD R DVD RW D...

Page 4: ...ou can install or remove a disc Emergency Eject Hole The emergency eject hole is to be used only when the Loading Tray will not open when Eject button is pressed System Requirements The DVD Writeable kit requires the following If kit uses Nero6 software Microsoft Windows 98SE XP 2000 or ME CPU Requirements 300MHz minimum 800MHz for capturing to hard disc 1 6GHz for capturing to DVD video 64MB RAM ...

Page 5: ...an select the following functions CS Drive is configured using host interface signal CSEL SL Configures drive as Slave MA Configures drive as Master default mode Figure 1 Mode Select Jumper In most installations jumper should remain in the MA position factory default It is recommended that you install your DVD Rewriteable drive only on the secondary IDE BUS If you are installing on primary IDE BUS...

Page 6: ... the way in you will need to connect the IDE BUS cable Audio cable and the Power cable on the back of the drive Connecting Cables IDE BUS Cable not supplied with drive Your computer system should have a primary and secondary IDE BUS cable with your Hard Drive most likely being the Master on the primary BUS Connect BUS cable as follows assuring that pin 1 of cable side with red stripe is connected ...

Page 7: ...st local computer suppliers The sound cable connects to your sound card at one end and the other end connects to the digital audio connector at the left rear of the DVD Rewriteable drive see DVD Rewriteable drive Back Panel photo for location Refer to the instructions that came with your sound card for details on any sound driver software required Figure 5 Installing Audio Cable Completing Install...

Page 8: ...Nero6 Nero6 OEM Suite 3 Software Nero Burning Rom This easy to use software enables you to create your own CDs and DVDs Nero Backup Easy to use data backup program InCD 4 Easy to use Packet writing tool Nero Media Player Easy to use software for CD Audio Streaming Audio and Streaming Video Nero ShowTime a software DVD player for the most vibrant picture viewing of DVD movies and your own projects ...

Page 9: ...ray 2 The vertical position of the drive eject button up or down determines which of these four sliding disc holders are used see photo below Position the disc behind 3 of the disc holders two on bottom and one on upper rear closest to drive Using all four holders may cause the disc to not set properly in tray 3 Slide the disc holders towards the center of tray using your finger opened paper clip ...

Page 10: ...ShowTime A software DVD player for the most vibrant picture viewing of DVD movies and your own projects along with MPEG 4 Nero Digital compatibility NeroVision Express 2 A software package that leads you comfortably through the whole process of making Video CDs Super VideoCDs or high value DVDs Media Recommendations Toshiba recommends that major brand media be used for recording Below are recommen...

Page 11: ...uter power OFF by properly shutting down system 2 Insert a solid bar i e large paper clip into Emergency Eject hole and push in until loading tray opens Pull tray out Figure 3 Using Emergency Eject Handling Media DVD media is sensitive to dust and fingerprints Carefully handle media by its edges only If a DVD movie skips or hangs during playback clean the media Most DVD video playback issues are m...

Page 12: ...lid DVD drivers selected If not Contact Technical Support Has the Windows DVD Rewriteable drive software driver program been corrupted by a virus Run a Virus Scan program and repair if possible Contact Technical Support if the Virus renders the software drivers not useable BUSY Indicator LED flashes slowly The disc may be dirty Clean it with a soft damp cloth Avoid cleaning the disc using a circul...

Page 13: ... DL DVD RW DVD RAM CD DA CD G CD MIDI CD TEXT CD ROM CD ROM XA MIXED MODE CD CD I CD I Bridge Photo CD Video CD Multi session CD Photo CD CD EXTRA Portfolio CD R CD RW Note All DVD CD formats except CD Red Book audio require additional application specific software and or hardware The drive is capable of reading these data formats However in order to run applications that use these formats you mus...

Page 14: ...V 2 300 5 300rpm 4X CLV 1 380 3 200rpm 2 4X CLV 4 600 5 300rpm 4 8X ZCLV 6 800rpm 5 8X CAV 9 200rpm 6 6 16X CAV 1 380 3 200rpm 2 4X CLV 2 300 5 300rpm 4X CLV 4 600 5 300rpm 8X CLV 9 500rpm 20 7 48X CAV 7 900rpm 17 2 40X CAV 1 200 2 000rpm 4 6X PCAV 4 700rpm 10 3 24X ZCLV 4 700 5 530rpm 12 24X ZCLV 6 300rpm 13 8 32X CAV 7 900rpm 17 2 40X CAV 9 500rpm 20 7 48X CAV 790 1 840rpm 4X CLV 790 1 840rpm 4X...

Page 15: ...Shipping 40º to 65º C 40º to 149º F Temperature Gradient Operating 11º C hour max Storage Shipping 20º C hour max Relative Humidity Operating 8 to 80 Storage Shipping 5 to 95 wet bulb 40 C max Vibration Operating 5 to 500 Hz read 2 45 m s2 0 25G O P Operating 5 to 500Hz write 2 45 m s2 0 25G O P Non operating 10 to 500Hz 9 8 m s2 1 0G O P Transporting with packing 10 to 25 Hz 9 8 m s2 1 0G O P Sho...

Page 16: ...Audio Connectors 4 pin and 2 pin connector use matching housing Part No 70066 made by Molex Corp or equivalent Regulatory The SD R5372V DVD Writeable drive has been certified by the following regulatory agencies UL 1950 CSA C22 2 No 950 TUV EN60950I CE standard DHHS 21 CFR Sub Chapter J FDA CFR21 EN60825 ...

Page 17: ...ay CAUTION Severe damage to the Drive circuits may occur if power cable is plugged in upside down with power ON Audio Connectors Supplies Analog and Digital sound to your system ATAPI Connector The SD R5372V DVD drive is connected to your computer system through the ATAPI connector Mode Select Jumper The mode select jumpers are 6 straight angle pins located on the rear of the DVD drive By placing ...

Page 18: ... Bus Bit 10 28 CSEL Cable Select 9 I O HD4 Host Data Bus BIT 4 29 I HDAK DMA Acknowledge 10 I O HD11 Host Data Bus BIT 11 30 GND 11 I O HD3 Host Data Bus BIT 3 31 O INTRQ Host Interrupt Request 12 I O HD12 Host Data Bus BIT 12 32 O IOCS16 Host 16 BIT I O 13 I O HD2 Host Data Bus BIT 2 33 I HA1 Host Address Bus BIT 1 14 I O HD13 Host Data Bus BIT 13 34 I O PDIAG Passed Diagnostics 15 I O HD1 Host D...

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