9
TROUBLESHOOTING – SD-R1312
Problem
Solution
Disc tray cannot be opened
•
Check that there is power to drive.
•
Use Emergency Eject instructions to open tray.
Drive is not recognized by system
•
Is the drive connected properly? Are all cables plugged in properly (e.g.
Power Cable, Interface Cable and Audio Cables).
•
Are the drive configuration jumpers on the Combo drive set properly?
•
Is the software driver loaded? On a step-by-step (F8) Boot of the
system is the Combo drive recognized?
(BIOS / DOS reports "device driver not found" or "no valid drivers
selected.). If not, Contact Technical Support.
•
Has the Combo drive software driver been corrupted by a virus. Run a
Virus Scan program and repair if possible. Contact Technical Support if
the Virus renders the Combo drive software drivers not useable.
Drive is not recognized by system
during Boot process, but is
recognized by the Operating
System (i.e. XP, Win2000, Win98,
Win NT, etc.)
•
Is the Combo drive software driver loaded? On a step-by-step (F8) Boot
of the system is the Combo drive recognized?
(BIOS / DOS reports "device driver not found or no valid DVD drivers
selected.). If not, Contact Technical Support.
•
Has the Windows Combo drive software driver program been corrupted
by a virus. Run a Virus Scan program and repair if possible. Contact
Technical Support if the Virus renders the software drivers not useable.
BUSY Indicator LED flashes
slowly
•
The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the
disc using a circular motion. The disc should be wiped in a radial
direction. That is, from the inner side outward.
•
The laser lens may have become cloudy or blocked by particulate
matter. Please contact Technical Support.
BUSY Indicator LED is constantly
ON
•
Possible Hardware Problem. Please contact Technical Support.
DVD-ROM can not play a DVD in
the drive or certain types of CD
media (i.e. CD-plus, etc.)
•
Is the Combo drive driver loaded
•
Is the DVD disc the correct format for the type of system that you are
using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed
to Apple/Mac HFS disc or UNIX disc formats which will not function).
•
Do you have the correct software applications program/drivers installed
to run a DVD disc?
•
Has the Windows Combo drive software driver program been corrupted
by a virus. Run a Virus Scan program and repair if possible. Contact
Technical Support if the Virus renders the software drivers not useable.
