Toshiba Satellite U800 Series User Manual Download

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You can not use System Recovery Options if restoring the pre-installed
software without System Recovery Options.

When you reinstall the Windows operating system, the hard disk will be
reformatted and all data will be lost.

Turn off your computer.

While holding down

(zero) key on the keyboard, turn on your

computer.

A menu will be displayed from which you should follow the on-screen
instructions.

Satellite U840/U800 Series

User's Manual

4-24

Summary of Contents for Satellite U800 Series

Page 1: ...User s Manual Satellite U840 U800 Series ...

Page 2: ...rating Basics Using the Touch Pad 3 1 The Keyboard 3 2 Wireless communications 3 5 LAN 3 9 Optional devices 3 10 Memory media slot 3 10 Memory media 3 11 Media care 3 12 Inserting a memory media 3 13 Removing a memory media 3 14 HDMI Device 3 14 Security lock 3 16 Optional TOSHIBA Accessories 3 16 Sound System 3 17 Video mode 3 18 Computer Handling 3 18 Heat dispersal 3 19 Chapter 4 Utilities Adva...

Page 3: ...nitoring of power condition 5 2 Battery 5 3 Power up modes 5 7 Panel power on off 5 7 System automatic Sleep Hibernation 5 7 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 14 Appendix A Specifications Appendix B AC Power Cord and Connectors Appendix C Legal Footnotes Appendix D Information for Wireless Devices Index Glossary Satellite U840...

Page 4: ...urate for your computer at the time of this manual s production However succeeding computers and manuals are subject to change without notice TOSHIBA assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between the computer and the manual Trademarks Intel Intel SpeedStep Intel Core and Centrino are trademarks or registered trademarks of Intel Corp...

Page 5: ...ouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Only peripherals complying with the FCC cla...

Page 6: ...oduct and the original options are designed to observe the related EMC Electromagnetic Compatibility and safety standards However TOSHIBA cannot guarantee that this product still observes these EMC standards if options or cables not produced by TOSHIBA are connected or implemented In this case the persons who have connected implemented those options cables have to provide assurance that the system...

Page 7: ... NON COMMERCIAL USE OF A CONSUMER FOR I ENCODING VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS VIDEO AND OR II DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION INCLUDIN...

Page 8: ... city office or the shop where you purchased the product Disposal of batteries and or accumulators The crossed out wheeled dust bin symbol indicates that batteries and or accumulators must be collected and disposed of separately from household waste If the battery or accumulator contains more than the specified values of lead Pb mercury Hg and or cadmium Cd defined in the Battery Directive 2006 66...

Page 9: ...r information about the presence in our articles of substances included on the candidate list according to article 59 1 of Regulation EC No 1907 2006 REACH in a concentration above 0 1 weight by weight Following information is only for Turkey Compliant with EEE Regulations TOSHIBA meets all requirements of Turkish regulation 26891 Restriction of the use of certain hazardous substances in electrica...

Page 10: ... enter the low power Sleep Mode which shuts down the system and display within 15 minutes of inactivity in AC power mode TOSHIBA recommends that you leave this and other energy saving features active so that your computer will operate at its maximum energy efficiency You can wake the computer from Sleep Mode by pressing the power button Products that earn the ENERGY STAR prevent greenhouse gas emi...

Page 11: ...lso defined in the Glossary Icons Icons identify ports dials and other parts of your computer The indicator panel also uses icons to identify the components it is providing information on Keys The keyboard keys are used in the text to describe many computer operations A distinctive typeface identifies the key top symbols as they appear on the keyboard For example ENTER identifies the ENTER key Key...

Page 12: ...ent or failure to follow instructions may cause data loss or damage your equipment Please read A note is a hint or advice that helps you make best use of your equipment Terminology This term is defined in this document as follows Start The word Start refers to the button in Windows 7 HDD or Hard disk drive Some models are equipped with a Solid State Drive SSD instead of a hard disk drive In this m...

Page 13: ...ays operate your computer on a hard flat surface Using your computer on a carpet or other soft material can block the vents Always provide sufficient space around the computer Overheating your computer or AC adaptor could cause system failure computer or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface th...

Page 14: ...he surface of the AC adaptor can become hot when in use but this condition does not indicate a malfunction If you need to transport the AC adaptor you should disconnect it and let it cool before moving it Do not lay the AC adaptor on a material that is sensitive to heat as the material could become damaged Pressure or impact damage Do not apply heavy pressure to the computer or subject it to any f...

Page 15: ...following items TOSHIBA Portable Personal Computer AC adaptor and power cord 2 pin plug or 3 pin plug Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged contact your dealer immediately Software The following Windows operating system and utility software are pre installed Windows 7 TOSHIBA Recovery Media Creator TOSHIBA Assist T...

Page 16: ... computer It covers the following topics Connecting the AC adaptor Opening the display Turning on the power Starting up for the first time Turning off the power Restarting the computer Use a virus check program and make sure it is updated regularly Never format storage media without checking its content formatting destroys all stored data It is a good idea to periodically back up the internal Hard...

Page 17: ...ailure to do so could result in a fire or electric shock possibly resulting in serious injury The supplied power cord conforms to safety rules and regulations in the region the product is bought and should not be used outside this region For use in other regions please buy power cords that conform to safety rules and regulations in the particular region Do not use a 3 pin to 2 pin conversion plug ...

Page 18: ... DC output plug to the computer 2 1 1 DC IN 19V jack 2 DC output plug 3 Plug the power cord into a live wall outlet the DC IN Battery indicator on the front of the computer should glow Opening the display The display panel can be opened to a wide range of angles for optimal viewing While holding down the palm rest with one hand so that the main body of the computer is not raised slowly lift the di...

Page 19: ...splay panel place one hand on the palm rest to hold the computer in place and use the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel Turning on the power This section describes how to turn on the power the Power indicator will then indicate the status Please refer to the Monitoring of power condition section in Chapter 5 Po...

Page 20: ...ower in Shut Down Mode no data will be saved and the computer will boot to the operating system s main screen the next time it is turned on 1 If you have entered data either save it to the Hard Disk Drive or to other storage media If you turn off the power while a disk disc is being accessed you may lose data or damage the disk Never turn off the power while an application is running Doing so coul...

Page 21: ...possibly causing serious injury Before entering Sleep Mode be sure to save your data When the AC adaptor is connected the computer will go into Sleep Mode according to the settings in the Power Options to access it Start Control Panel System and Security Power Options To restore the operation of the computer from Sleep Mode press and hold the power button or any key on the keyboard for a short amo...

Page 22: ...k amber If you are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will consume more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions Power is turned back on immediately after shutting down Memory circuits are exposed to static electricity or elec...

Page 23: ...ings you can follow the steps as described below 1 Click Start and click the Control Panel 2 Click System and Security and click Power Options 3 Click Choose what the power buttons do or Choose what closing the lid does 4 Enable the desired Hibernation Mode settings for When I press the power button and When I close the lid 5 Click the Save changes button Data save in Hibernation Mode When you tur...

Page 24: ...ss CTRL ALT and DEL simultaneously once to display the menu window then select Restart from the Shut down options Press the power button and hold it down for five seconds Once the computer has turned itself off wait between ten and fifteen seconds before turning the power on again by pressing the power button Satellite U840 U800 Series User s Manual 1 10 ...

Page 25: ...your computer carefully to avoid scratching or damaging the surface Front with the display closed The following figure shows the computer s front with its display panel in the closed position Figure 2 1 Front of the computer with display panel closed Left side The following figure shows the computer s left side Figure 2 2 The left side of the computer 1 3 4 2 6 5 1 Security lock slot 4 Universal S...

Page 26: ...SB 2 0 devices The port with the icon has Sleep and Charge function Please note that it is not possible to confirm the operation of all functions of all USB devices that are available In view of this it may be noted that some functions associated with a specific device might not operate properly Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal obj...

Page 27: ...e and fire possibly resulting in serious injury Universal Serial Bus USB 2 0 port Two Universal Serial Bus ports which comply to the USB 2 0 standard are provided on the right side of the computer The USB 2 0 port is not compatible with USB 3 0 devices LAN jack This jack lets you connect to a LAN The adaptor has built in support for Ethernet LAN 10 megabits per second 10BASE T or Fast Ethernet LAN...

Page 28: ...d by your software as well as audio alarms such as low battery condition generated by the system Cooling vents The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in seriou...

Page 29: ...creen 12 DC IN Battery indicator 6 Power button 13 Power indicator 7 Keyboard 14 Wireless communication indicator Provided with some models Product appearance depends on the model you purchased Wireless communica tion antennas Some computers in this series are equipped with the Wireless LAN Bluetooth antennas Some computers in this series are equipped with the Wireless WAN WiMAX antennas Legal Foo...

Page 30: ...or other soft cloth to clean the lens if it becomes dirty When recording in dimly lit environments select Night Mode which allows for brighter images with less noise Display screen 35 6cm 14 LCD screen configured with the following resolutions HD 1366 horizontal x 768 vertical pixels Please be aware that when the computer is operating on the AC adaptor the image displayed on the internal screen wi...

Page 31: ...specify within the Power Options To access it click Start Control Panel System and Security Power Options Do not put any magnetic objects close to this switch as they may cause the computer to automatically enter Hibernation Mode and shut down even if the Panel Power Off feature is disabled Display hinges The display hinges allow the display panel to be positioned at a variety of easy to view angl...

Page 32: ...authorized Toshiba service provider if necessary The rechargeable lithium ion battery pack provides power to the computer when the AC adaptor is not connected For more detailed information on the use and operation of the battery pack please refer to Chapter 5 Power and Power Up Modes Legal Footnote Battery Life For more information regarding Battery Life please refer to the Legal Footnotes section...

Page 33: ...le to data retention errors Legal Footnote Hard Disk Drive HDD Capacity For more information regarding Hard Disk Drive HDD Capacity please refer to the Legal Footnotes section in Appendix C RTC battery The internal RTC battery backs up the Real Time Clock RTC and calendar Video RAM The memory in a computer s graphics adaptor used to store the image displayed on a bitmap display The amount of Video...

Page 34: ...C Intel Display Power Saving Technology Intel GPU model may include the Display Power Saving Technology feature that can save the computer s power consumption by optimizing picture contrast on the internal LCD This feature can be used if the computer is running under battery mode using the internal LCD display only The Display Power Saving Technology feature is enabled at factory default If you wa...

Page 35: ...pid Start Entry after If the Immediately option is selected the computer will switch to Hibernation Mode immediately after your computer goes into the Sleep Mode When Intel Rapid Start Technology is enabled switching from Sleep Mode to Hibernation Mode consumes power When you carry your computer aboard on an aircraft or in places where electronic devices are regulated or controlled always power of...

Page 36: ...d The two buttons below the Touch Pad are used like the buttons on a standard mouse press the left button to select a menu item or to manipulate text or graphics designated by the pointer and press the right button to display a menu or other function depending on the software you are using You can also tap the Touch Pad to perform functions similar to those of the left button on a standard mouse C...

Page 37: ...key caps Keyboard indicator The following figure shows the position of the CAPS LOCK indicator which shows the following condition When the CAPS LOCK indicator glows the keyboard will produce capitals when any letter is typed Figure 3 2 Keypad indicator 1 1 CAPS LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format Function keys F1 F12 The func...

Page 38: ...ds 1 Start the TOSHIBA Cards using the following methods Press and hold the FN key in Standard F1 F12 mode Press the associated Hot key in Special function mode 2 Select the desired option The selected Card is displayed full size with its available options below it All other Cards are again hidden from view To use a Hot Key Card using a hot key in Standard F1 F12 mode 1 Press and hold the FN key 2...

Page 39: ... one music track or one DVD chapter at a time F7 FN F7 Plays or pauses media playback F8 FN F8 Moves media forward 30 seconds for videos and live TV one music track or one DVD chapter F9 FN F9 Decreases the computer s volume F10 FN F10 Increases the computer s volume F11 FN F11 Turns the sound on or off F12 FN F12 Switches the active wireless devices FN 1 FN 1 Reduces the icon size on the desktop ...

Page 40: ...a microwave oven or in areas subject to radio interference or magnetic fields Interference from a microwave oven or other source can disrupt Wi Fi or Bluetooth operation Turn all wireless functionalities off when near a person who may have a cardiac pacemaker implant or other medical electric device Radio waves may affect pacemaker or medical device operation possibly resulting in serious injury F...

Page 41: ... speed as specified under the appropriate standard the actual transmission speed will be lower than the theoretical maximum speed Setting 1 Please make sure that the Wireless Communication function is on 2 Click Start Control Panel Network and Internet Network and Sharing Center 3 Click Set up a new connection or network 4 Follow the wizard You will need the name of the wireless network together w...

Page 42: ...2400 2483 5 MHz Revision b g and n The range of the wireless signal is related to the transmit rate of the wireless communication Communications at lower transmit range may travel larger distances The range of your wireless devices can be affected when the antennas are placed near metal surfaces and solid high density materials Range is also impacted due to obstacles in the signal path of the radi...

Page 43: ...lp files supplied with the software This Bluetooth Stack is based on the Bluetooth Version 1 1 1 2 2 0 EDR 2 1 EDR 3 0 3 0 HS specification depending on the model you purchased However TOSHIBA cannot confirm the compatibility between any computing products and or other electronic devices that use Bluetooth other than TOSHIBA notebook computers Release Notes related to the Bluetooth Stack for Windo...

Page 44: ...ocedures If you are using Fast Ethernet LAN 100 megabits per second 100BASE TX be sure to connect with a CAT5 cable or higher You cannot use a CAT3 cable If you are using Ethernet LAN 10 megabits per second 10BASE T you can connect with a CAT3 or higher cable Connecting the LAN cable To connect the LAN cable follow the steps as detailed below Connect the AC adaptor before connecting the LAN cable ...

Page 45: ...f the following devices Cards memory Memory media slot Secure Digital SD Card SD memory card SDHC memory card SDXC memory card miniSD Card microSD Card Memory Stick PRO MultiMediaCard Peripheral devices HDMI device Other Security lock Optional TOSHIBA accessories Memory media slot The computer is equipped with a Memory media slot that can accommodate some kinds of memory media with various memory ...

Page 46: ...SD Card microSD card adaptor and microSD card MultiMediaCard MMC Memory Stick Memory media This section provides the important safety precautions in order to handle your memory media Points to note about the memory media card SD SDHC SDXC memory cards comply with SDMI Secure Digital Music Initiative which is a technology adopted to prevent unlawful copy or playback of digital music For this reason...

Page 47: ... with a device such as digital camera or digital audio player that uses the memory cards not with the format command provided within Windows Should you need to format all areas of the memory card including the protected area you will need to obtain an appropriate application that applies the copy protection system Media care Observe the following precautions when handling the card Do not twist or ...

Page 48: ...ck PRO Set the write protect switch to the lock position if you do not want to record data Inserting a memory media The following instructions apply to all types of supported media devices To insert a memory media follow the steps as detailed below 1 Turn the memory media so that the contacts metal areas are face down 2 Insert the memory media into the Memory media slot on the right of the compute...

Page 49: ... Do not remove the memory media while the computer is in Sleep or Hibernation Mode The computer could become unstable or data in the memory media could be lost Do not remove only the miniSD microSD Card while leaving the adaptor in the Memory media slot HDMI Device An HDMI display device can be connected to the HDMI out port on the computer To connect the HDMI display device follow the steps as de...

Page 50: ...t device please adjust the playback device manually by the following steps 1 Click Start Control Panel Hardware and Sound Sound 2 In the Playback tab select the playback device which you want to switch to 3 To use the internal speakers on your computer select Speakers To use the television or the external monitor that you have connected to the computer select a different playback device 4 Click th...

Page 51: ...d attaches to a desk or similar object The methods used for attaching security cables differ from product to product Please refer to the instructions for the product you are using for more information Connecting the security lock In order to connect a security cable to the computer follow the steps as detailed below 1 Turn the computer so its left side faces you 2 Align the security cable with the...

Page 52: ... that you are using move the slider for the corresponding application Microphone Level Follow the steps below to change the microphone recording level 1 Right click on the speaker icon on the Taskbar and select Recording devices from the sub menu 2 Select Microphone and click Properties 3 On the Levels tab move the Microphone slider to increase or decrease the microphone volume level If you feel t...

Page 53: ...sabling Windows Aero may also help correct this issue Computer Handling This section explains computer handling and maintenance Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the compu...

Page 54: ...ing in product failure Always use a suitable carry case when transporting the computer When carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Heat dispersal To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers...

Page 55: ...consumed from the AC power source is automatically stopped and the battery is used for PC operation The AC power can then be used to charge the battery during periods where power demand is reduced such as at night thereby reducing the load during peak periods To access the utility click Start All Programs TOSHIBA Tools Utilities Peak Shift Control For more information please refer to the help file...

Page 56: ... set a password in order to restrict access to the computer HW Setup This utility allows you to customize your hardware settings according to the way you work with the computer and the peripherals you use TOSHIBA Accessibili ty The TOSHIBA Accessibility utility provides support to movement impaired users when they need to use the TOSHIBA Hot key functions In use the utility allows you to make the ...

Page 57: ...ns and communication networks To access this utility click Start All Programs TOSHIBA Network Connectivity ConfigFree TOSHIBA eco Utility This computer is equipped with eco mode This mode slightly lowers performance of some devices to reduce electric power consumption You can realize measurable power savings by using it continuously TOSHIBA eco Utility helps you monitor your power savings by showi...

Page 58: ...to create thumbnail shortcuts reminders to do list and so on according to your personal style To access this utility click Start All Programs TOSHIBA Tools Utilities Bulletin Board TOSHIBA ReelTime This application is a graphical history indexing tool that enables you to view recently accessed files in a fun and easy to use format View and scroll through your history of opened or imported files vi...

Page 59: ...sts of a voice composition application text to speech that analyzes documents and reads them aloud and a speech recognition application that recognizes the words you speak into a microphone This allows you to control and operate various Windows programs by voice command rather than using the keyboard or a mouse To access this utility click Start All Programs TOSHIBA Tools Utilities Speech System F...

Page 60: ...n be specified in the Power Options System automatic Sleep Hibernation Mode 1 This feature automatically shuts down the system into either Sleep Mode or Hibernation Mode when there is no input or hardware access for a specified time This can be specified in the Power Options Power on password Two levels of password security supervisor and user are available to prevent unauthorized access to your c...

Page 61: ... Sleep Mode If you have to interrupt your work you can use this feature to allow you to turn off power to the computer without exiting from your software Data is maintained in the computer s main memory so that when you next turn on the power you can continue working right where you left off USB Wakeup function This function restores the computer from Sleep Mode depending on the external devices c...

Page 62: ...s for the specifications of the external devices please contact the device manufacturer or check the specifications of the external devices thoroughly before use Using the sleep and charge function to charge external devices will take longer than charging the devices with their own chargers If Sleep and Charge function is enabled the computer s battery will discharge during hibernation or when the...

Page 63: ...is unknown without trying Try each mode using the following procedure from Auto Mode to Alternate Mode to find the suitable mode for your USB device to charge This function may not be able to be used with some connected external devices even if the appropriate mode is selected In this situation clear the Enable Sleep and Charge check box and stop using this function Battery Settings This utility c...

Page 64: ...created by the application For details on how to do this see help file TOSHIBA Face Recognition can be used only in Windows Vista and Windows 7 Disclaimer TOSHIBA does not guarantee that the face recognition utility technology will be completely secure or error free TOSHIBA does not guarantee that the face recognition utility will accurately screen out unauthorized users at all times TOSHIBA is no...

Page 65: ...ved your neck left right up and down When the register succeeds below message will be displayed on the screen Registration successful Now we ll do the verification test Click the Next button Click the Next button to perform the verification test 7 Perform the verification test Face the screen as you do when you register If verification fails click the Back button and re register Please refer to st...

Page 66: ...Login screen This mode is essentially the same as AUTO mode but the Select Account screen will appear before the Display Captured Image screen and you will need to select the user account to be authenticated in order to start the authentication process 1 N Mode Login screen 1 Turn on the computer 2 The Select Tiles screen will be displayed 3 Select Start face recognition 4 Please face the camera w...

Page 67: ...ity point to or click the following items Start All Programs TOSHIBA Support Recovery TOSHIBA Assist SECURE User password Please refer to the User Password section for further information Supervisor Password If you set a Supervisor Password some functions will be restricted when a user logs on with the User Password To set a Supervisor Password Start All Programs TOSHIBA Support Recovery TOSHIBA A...

Page 68: ...ous functions Accessing HW Setup To run the HW Setup program click Start All Programs TOSHIBA Tools Utilities HWSetup HW Setup window The HW Setup window contains a number of tabs General Password Display Boot Setting Keyboard USB LAN and SATA to allow specific functions of the computer to be configured In addition there are also three buttons OK Cancel and Apply OK Accepts your changes and closes...

Page 69: ...string you enter is displayed as a string of asterisk 2 Click OK The following message appears allowing you to verify the password Verify Password 3 If character strings match the password is registered Click OK If they do not match the following message appears You must repeat from step 1 Entry Error To delete a user password 1 Select Not Registered to display the following prompt Enter Password ...

Page 70: ...nitor is connected Boot Setting This function allows you to modify the boot settings Boot Priority Options This tab allows you to set the priority for booting the computer The Boot Priority Options setting window will be displayed Click the up and down arrow buttons to adjust the priority You can override the settings and manually select a boot device by pressing one of the following keys while th...

Page 71: ...feature allows you to change the Panel Open Power On setting Enabled Enables the Panel Open Power On function When you open the display panel while your computer is turned off the system will boot up automatically Disabled Disables the Panel Open Power On function Default The Panel Open Power On feature is supported with some models Keyboard This tab allows you to set conditions for the Keyboard F...

Page 72: ...on from shutdown when it receives a wake up packet Magic packet from the LAN The Wake up on LAN function consumes power even when the system is off Leave the AC adaptor connected while using this feature Regarding Wake up on LAN from sleep or hibernation you must check the Allow the device to wake the computer check box within the LAN Device properties This feature does not effect the Wake up on L...

Page 73: ...of power button and FN key combination uses AC adaptor battery LCD fan HDD sound volume wireless communication functionalities and USB information date of initial system use and also computer and device usage i e power settings battery temperature and recharging CPU memory backlight illumination time and temperatures for various devices The stored data uses a very small portion of the total hard d...

Page 74: ... Acceptance screen Please carefully read the information displayed Selecting ACCEPT and clicking OK will enable the program By enabling the TOSHIBA PC Health Monitor software you agree with these terms and conditions and to the use and sharing of the collected information Once the program is enabled the TOSHIBA PC Health Monitor screen is displayed and the program will begin monitoring system func...

Page 75: ...p feature Creating Recovery Media This section describes how to create Recovery Media Be sure to connect the AC adaptor when you create Recovery Media Be sure to close all other software programs except the Recovery Media Creator Do not run software such as screen savers which can put a heavy load on the CPU Operate the computer at full power Do not use power saving features Do not write to the me...

Page 76: ...ble USB port 4 Double click the Recovery Media Creator icon on the Windows 7 desktop or select the application from Start Menu 5 After Recovery Media Creator starts select the type of media and the title you wish to copy and then click the Create button Restoring the pre installed software from your created Recovery Media If the pre installed files are damaged you are able to either use the Recove...

Page 77: ...tor cannot make Recovery Media However if you have already created a Recovery Media you can use it to restore the recovery partition If you have not created Recovery Media please contact TOSHIBA support for assistance Restoring the pre installed software from the Recovery Hard Disk Drive A portion of the total Hard Disk Drive space is configured as a hidden recovery partition This partition stores...

Page 78: ...reinstall the Windows operating system the hard disk will be reformatted and all data will be lost 1 Turn off your computer 2 While holding down 0 zero key on the keyboard turn on your computer 3 A menu will be displayed from which you should follow the on screen instructions Satellite U840 U800 Series User s Manual 4 24 ...

Page 79: ...luding whether an AC adaptor is connected and what the charge level is for that battery The LED in the table below refers to the DC IN Battery indicator Power on Power off no operation AC adaptor connected Battery fully charged Operates No charge LED white No charge LED white Battery partially charged or no charge Operates Charge LED amber Quick charge LED amber AC adaptor not connected Remaining ...

Page 80: ...ndicates the AC adaptor is connected and the battery is fully charged No light Under any other conditions the indicator does not light If the battery pack becomes too hot while it is being charged the charge will stop and the DC IN Battery indicator will go out When the battery pack s temperature falls to a normal range charging will resume this process will occur regardless of whether the compute...

Page 81: ...IBA Leading Innovation logo screen appears Please refer to Chapter 6 Troubleshooting for further information The RTC battery does not charge while the computer is turned off even if the AC adaptor is attached Care and use of the battery pack This section provides the important safety precautions in order to handle your battery pack properly Refer to the enclosed Instruction Manual for Safety and C...

Page 82: ...bout 24 hours about 24 hours Please be aware that the charging time when the computer is on is affected by ambient temperature the temperature of the computer and how you are using the computer if you make heavy use of external devices for example the battery might scarcely charge at all during operation Battery charging notice The battery may not begin charging immediately under the following con...

Page 83: ...is time to check the battery s remaining capacity and then calculate the remaining operating time based on this together with the current power consumption Please be aware that the actual remaining operating time may differ slightly from the calculated time With repeated discharges and recharges the battery s capacity will gradually decrease In view of this it will be noted that an often used olde...

Page 84: ...til the battery pack fully discharges Before doing so follow the steps as detailed below 1 Turn off the computer s power 2 Disconnect the AC adaptor and turn on the computer s power if it does not turn on then go to Step 4 3 Operate the computer on battery power for five minutes If you find that the battery pack has at least five minutes of operating time continue operating until the battery pack ...

Page 85: ... Power Options to access it Start Control Panel System and Security Power Options Panel power on off You can set up your computer so that power is turned off automatically when you close the display panel and turned on again when you open it Please note that this function is only available for Sleep Mode or Hibernation Mode not for Shut Down Mode If the panel power off function is enabled and you ...

Page 86: ...ter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this checklist are ea...

Page 87: ...ers Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what you see ...

Page 88: ...aneously once then click Start Task Manager The Windows Task Manager window appears 2 Click the Applications tab If a program has stopped responding the words not responding appear beside its name in the list 3 Select the program you want to close then click End Task Closing the failed program should allow you to continue working If it does not continue with the next step 4 Close the remaining pro...

Page 89: ...C battery all of which are interrelated with any one having the ability to produce apparent power problems Overheating power down If the processor s temperature reaches an unacceptably high level with either setting the computer will automatically shuts down to prevent any damage in this instance all unsaved data in memory will be lost Problem Procedure Computer shuts down automatically Leave the ...

Page 90: ... t charge when the AC adaptor is attached If the battery is completely discharged it will not begin charging immediately in these instances you should wait a few minutes before trying again If the battery still does not charge you should check that the power outlet the AC adaptor is connected to its supplying power this can be tested by plugging another appliance into it Check whether the battery ...

Page 91: ...setup and configuration of the computer please refer to the section The Keyboard in Chapter 3 Operating Basics for further information Problem Procedure Output to screen is garbled Please refer to your software s documentation to ensure that it is not remapping the keyboard in any way remapping involves changing or reassigning the function of each key If you are still unable to use the keyboard yo...

Page 92: ...omputer again If this has no effect check the Boot Priority setting within the TOSHIBA HW Setup utility please refer to the Boot Setting section in Chapter 4 Utilities Advanced Usage for further information Slow performance The files on the Hard Disk Drive may be fragmented in this instance you should run the disk Defragmentation utility to check the condition of your files and the Hard Disk Drive...

Page 93: ...e using a USB mouse you should also refer to both the USB mouse section in this chapter and the documentation supplied with your mouse Touch Pad Problem Procedure The Touch Pad does not work Check the Device Select settings Click Start Control Panel Hardware and Sound Mouse Pressing hot keys to enable On screen pointer does not respond to pointing device operation In this instance the system might...

Page 94: ...el Hardware and Sound Mouse If you are still unable to resolve the problem contact TOSHIBA Support USB mouse Problem Procedure On screen pointer does not respond to mouse operation In this instance the system might be busy Try moving the mouse again after waiting a short while Remove the mouse from the computer and then reconnect it to a free USB port in order to ensure it is firmly attached Doubl...

Page 95: ...on how to clean it If you are still unable to resolve the problem contact TOSHIBA Support USB device In addition to the information in this section please also refer to the documentation supplied with your USB device Problem Procedure USB device does not work Remove the USB device from the computer and then reconnect it to a free port in order to ensure it is firmly attached Ensure that any requir...

Page 96: ...elect another mode Turn OFF the computer while external devices are connected Connect external devices after turning OFF of the computer If this function can not be still used change the setting to disable the function and stop using this function The battery depletes quickly even when I turned OFF the power of the computer If Sleep and Charge function is enabled the computer s battery will discha...

Page 97: ...tware volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is secure Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working Annoying sound is heard In this instance you may be experiencing feedback from either the internal microphone or an external microphone connected to ...

Page 98: ...onitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turned off by the timer the display panel or the external monitor may not d...

Page 99: ...ess communication please refer to Chapter 3 Operating Basics Problem Procedure Cannot access Bluetooth device Check to ensure the computer s Wireless Communication function is on Check to ensure the Bluetooth Manager application is running on the computer and that power to the external Bluetooth device is turned on Check to ensure that no optional Bluetooth Adaptor is installed in the computer the...

Page 100: ...ing software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current information and support TOSHIBA technical support If you are still unable to solve the proble...

Page 101: ...nditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 meters maximum Power Requirements AC adaptor 100 240V AC 50 or 60 Hz cycles per second Computer 19V DC Satellite ...

Page 102: ... UL listed and CSA certified No 18 AWG Type SVT or SPT 2 Australia AS Japan DENANHO Europe Austria OVE Italy IMQ Belgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F Fo...

Page 103: ...Part II The following illustrations show the plug shapes for the U S A and Canada the United Kingdom Australia Europe and China USA UL approved United Kingdom BS approved Australia AS approved Europe Approved by the appropriate agency Canada CSA approved China CCC approved Satellite U840 U800 Series User s Manual B 2 ...

Page 104: ...end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 F to 86 F or 25 C 77 F at high altitude all temperature references are approximate and may vary depending on the specific compu...

Page 105: ...igured with more than 3 GB memory the memory might be displayed as approximately 3 GB only depending on the computer s hardware specifications This is correct because the operating system usually displays the available memory instead of the physical memory RAM built into the computer Various system components like the video adapter s GPU and PCI devices like Wireless LAN etc require their own memo...

Page 106: ...will deteriorate This is an intrinsic characteristic of LCD technology Maximum brightness is only available when operating in AC power mode Screen will dim when the computer is operated on battery power and you may not be able to increase the brightness of the screen Graphics Processing Unit GPU Graphics processing unit GPU performance may vary depending on product model design configuration appli...

Page 107: ...Copy Protection Applicable copy protection standards included in certain media may prevent or limit recording or viewing of the media Satellite U840 U800 Series User s Manual C 4 ...

Page 108: ...h Specification Ver 3 0 HS or Ver 3 0 depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group CAUTION about Wireless Devices The wireless devices have not completed verification of connection and operation with all devices which are using the Wireles...

Page 109: ...r of the building or responsible representatives of the organization These situations may for example include Using the Wireless products equipment on board of airplanes or In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies on the use of wireless devices in a specific organizatio...

Page 110: ... in Europe Italy For private use a general authorization is required if WAS RLAN s are used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew ...

Page 111: ...hannel limitations apply for outdoor usage The user should use the wireless LAN utility to check the current channel of operation If operation is occurring outside of the allowable frequencies for outdoor use as listed above the user must contact the applicable national spectrum regulator to request a license for outdoor operation Canada Industry Canada IC This device complies with RSS 210 of Indu...

Page 112: ... the general population consult Safety Code 6 obtainable from Health Canada s website www hc sc gc ca Caution Radio Frequency Interference Requirements This device is restricted to indoor use due to its operation in the 5 15 to 5 25GHz frequency range Taiwan Article 12 Without permission granted by the NCC any company enterprise or user is not allowed to change frequency enhance transmitting power...

Page 113: ...ference to other radio stations promptly change the frequency being used change the location of use or turn off the source of emissions 3 Contact an authorized TOSHIBA service provider if you have problems with interference caused by this product to Other Radio Stations 2 Indication for Wireless LAN The indication shown below appears on this equipment 1 2 4 This equipment uses a frequency of 2 4GH...

Page 114: ...esearch Inc Approval Number D090380003 Realtek RTL8188CE Wireless LAN 802 11n PCI E NIC b g n Wireless LAN The Name of the radio equipment RTL8188CE Japan Approvals Institute for Telecommunications Equipment Approval Number D100075001 Atheros AR5B225 802 11b g n Wireless LAN and Bluetooth The Name of the radio equipment AR5B225 DSP Research Inc Approval Number D110317003 The following restrictions...

Page 115: ...st Japan Jordan Kenya Kuwait Latvia Lebanon Liechtenstein Lithuania Luxembourg Malta Mauritius Mexico Monaco Morocco Netherlands New Zealand Nicaragua Norway Oman Pakistan Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Romania Russia Rwanda Saudi Arabia Serbia Singapore Slovak Republic Slovenia South Korea Spain Sweden Switzerland Taiwan Tanzania Turkey Ukraine United Kingdom Uni...

Page 116: ... Costa Rica Croatia Cyprus Czech Republic Denmark Dominican Republic Ecuador Egypt El Salvador Estonia Finland France Germany Ghana Greece Guatemala Hong Kong Hungary Iceland India Indonesia Ireland Italy Japan Jordan Kazakhstan Kenya Kuwait Kyrgyzstan Latvia Lebanon Lesotho Liechtenstein Lithuania Luxembourg Macedonia Malaysia Malta Mexico Monaco Montenegro Mozambique Namibia Netherlands New Zeal...

Page 117: ...vailable channel of Peer to peer connection by ad hoc mode is Ch1 Ch11 Connection with an access point by the Infrastructure mode is Ch1 Ch13 As of Jan 2012 Argentina Australia Belgium Bolivia Brazil Cambodia Canada Chile China Colombia Costa Rica Croatia Czech Republic Denmark Ecuador Egypt Finland France Germany Greece Honduras Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan J...

Page 118: ...erbia Slovak Republic Slovenia South Africa South Korea Spain Sweden Switzerland Taiwan Thailand Turkey Ukraine UAE United Kingdom United States Uruguay Venezuela Vietnam Satellite U840 U800 Series User s Manual D 11 ...

Page 119: ...2 4 D DC IN indicator 2 7 DC IN Battery indicator Display automatic power off 4 6 hinges 2 7 opening 1 4 screen 2 6 Display controller 2 10 Documentation list 1 1 Dual Pointing Device Touch Pad 6 8 E Equipment checklist 1 1 External monitor problems 6 13 F Function keys 3 2 G Graphics controller 2 10 H Hard Disk Drive 2 9 Hard disk drive automatic power off 4 6 HDMI out port 2 2 Heat dispersal 3 1...

Page 120: ...r 4 13 user 4 13 Pointing Device Touch Pad 2 7 3 1 Touch Pad control buttons 3 1 Power conditions 5 1 Hibernation Mode 1 8 panel on off 4 6 5 7 Shut Down mode 1 6 Sleep Mode 1 7 System Auto Off 5 7 turning off 1 6 turning on 1 5 Problems AC power 6 4 Analyzing the problem 6 2 Battery 6 5 Bluetooth 6 14 External monitor 6 12 Hardware and system checklist 6 4 HDD 6 7 Internal display panel 6 6 Keybo...

Page 121: ...Mode setting 1 7 System automatic 4 6 Sound system problems 6 12 T TOSHIBA Assist 4 3 TOSHIBA ConfigFree 4 3 TOSHIBA HDD SSD Alert Utility 4 3 TOSHIBA PC Diagnostic Tool 4 1 U USB device problems 6 10 V Video mode 3 18 Video RAM 2 9 W Web Camera 2 6 Wireless communication 3 5 Wireless LAN problems 6 14 Satellite U840 U800 Series User s Manual Index 3 ...

Page 122: ...de ray tube DC direct current DDR double data rate DIMM dual inline memory module DVD digital versatile disc DVD R Digital Versatile Disc Recordable DVD RAM Digital Versatile Disc Random Access Memory DVD R DL Digital Versatile Disc Recordable Dual Layer DVD ROM Digital Versatile Disc Read Only Memory DVD RW Digital Versatile Disc ReWritable DVD R DL Digital Versatile Disc Recordable Double Layer ...

Page 123: ...e Digital SDHC Secure Digital High Capacity SDRAM synchronous dynamic random access memory SLI Scalable Link Interface SSD Solid state drive TFT thin film transistor USB Universal Serial Bus UXGA ultra extended graphics array VGA video graphics array WAN wide area network WSXGA wide super extended graphics array WSXGA wide super extended graphics array plus WUXGA Wide Ultra Extended Graphics Array...

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