Toshiba Satellite P50W-B Series User Manual Download

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Chapter 6

Troubleshooting

Problem solving process ...................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
TOSHIBA support ................................................................................ 6-14

Chapter 7

Appendix

Index

User's Manual

iii

Summary of Contents for Satellite P50W-B Series

Page 1: ...User s Manual Satellite P50W B P55W B Series ...

Page 2: ...ntions 2 1 Using your computer for the first time 2 2 Getting to know Windows 2 8 Turning off the power 2 10 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 2 Right side 3 3 Back 3 4 Front with the display open 3 5 Internal Hardware Components 3 8 Power Condition Descriptions 3 12 Chapter 4 Operating Basics Operating in Tablet Mode 4 1 Using the Touch Screen 4 2 Using the To...

Page 3: ...y sMedio TrueLink 5 14 TOSHIBA PC Health Monitor 5 16 TOSHIBA Setup Utility 5 17 System Recovery 5 18 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 14 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 3 NFC Regulatory Information 7 13 Legal Footnotes 7 14 Glossary 7 16 Index User s M...

Page 4: ...ve including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Please comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accuracy...

Page 5: ...y be trademarks or registered trademarks of their respective companies Regulatory Information FCC information FCC notice Declaration of Conformity Information This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential ins...

Page 6: ...se harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Contact Address TOSHIBA America Information Systems Inc 9740 Irvine Boulevard Irvine California 92618 1697 Telephone 949 583 3000 This information is only applicable for the countries regions where it is required EU Declaration of Conformity This product is carrying...

Page 7: ...than the above mentioned Residential commercial and light industry environments For example the following environments are not approved Industrial Environments e g environments where a mains voltage of 380 V three phase is used Medical Environments Automotive Environments Aircraft Environments Any consequences resulting from the use of this product in working environments that are not approved are...

Page 8: ...s les exgences du Règlement sur le matériel brouileur du Canada Following information is only valid for EU member States Disposal of products The crossed out wheeled dust bin symbol indicates that products must be collected and disposed of separately from household waste Integrated batteries and accumulators can be disposed of with the product They will be separated at the recycling centres The bl...

Page 9: ...that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols may not stick depending on the country and region where you purchased REACH Compli...

Page 10: ...Following information is only for India The use of this symbol indicates that this product may not be treated as household waste By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environment and human health which could otherwise be caused by inappropriate waste handling of this product For more detailed information about recycling of t...

Page 11: ...in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this software must display the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http w...

Page 12: ...ibrary is free for commercial and non commercial use as long as the following conditions are aheared to The following conditions apply to all code found in this distribution be it the RC4 RSA lhash DES etc code not just the SSL code The SSL documentation included with this distribution is covered by the same copyright terms except that the holder is Tim Hudson tjh cryptsoft com Copyright remains E...

Page 13: ...NCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DA...

Page 14: ...ties covering The FreeType Project and assume no liability related to The FreeType Project Finally many people asked us for a preferred form for a credit disclaimer to use in compliance with this license We thus encourage you to use the following text Portions of this software are copyright C year The FreeType Project www freetype org All rights reserved Please replace year with the value from the...

Page 15: ...ing conditions Redistribution of source code must retain this license file FTL TXT unaltered any additions deletions or changes to the original files must be clearly indicated in accompanying documentation The copyright notices of the unaltered original files must be preserved in all copies of source files Redistribution in binary form must provide a disclaimer that states that the software is bas...

Page 16: ... and accept all the terms of this license 4 Contacts There are two mailing lists related to FreeType freetype nongnu org Discusses general use and applications of FreeType as well as future and wanted additions to the library and distribution If you are looking for support start in this list if you haven t found anything to help you in the documentation freetype devel nongnu org Discusses bugs as ...

Page 17: ...can wake the computer from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse gas emissions an...

Page 18: ...or AC adaptor damage or a fire possibly resulting in serious injury Creating a computer friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation Otherwise they may overheat To keep your computer in prime operating cond...

Page 19: ... as this can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely in these circumstances you...

Page 20: ...uding elements Mobile phones Please be aware that the use of mobile phones can interfere with the audio system The operation of the computer will not be impaired in any way but it is recommended that a minimum distance of 30cm is maintained between the computer and a mobile phone that is in use Instruction Manual for Safety and Comfort All important information on the safe and proper use of this c...

Page 21: ...omputer AC adaptor and power cord 2 pin plug or 3 pin plug Documentation User Information Guide Instruction Manual for Safety and Comfort If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and highlight terms and operating procedures HDD or Hard Disk Drive Some models are equipped with a Solid State Dri...

Page 22: ...to the lower left corner of the screen and then click the Start button Use the Windows logo key on your keyboard Press the Windows button on your computer For detailed information please refer to the Windows Help and Support Apps view You can find all of your apps including desktop programs in the Apps view To get to the Apps view Move the mouse pointer and then click the icon in the lower left of...

Page 23: ... Drive or other main storage device to external media General storage media is not durable or stable over long periods of time and under certain conditions may result in data loss Before you install a device or application save any data in memory to the Hard Disk Drive or other storage media Failure to do so may result in the loss of data Opening the display The display panel can be opened to any ...

Page 24: ...oard and Touch Pad are temporarily disabled when you operate the computer in stand tent or tablet mode To open the display panel slowly lift it while holding down the palm rest with one hand so that the main body of the computer is not raised User s Manual 2 4 ...

Page 25: ...lace and use the other hand to slowly open or close the display panel Do not use excessive force when opening or closing the display panel Connecting the AC adaptor Attach the AC adaptor when you need to charge the battery or you want to operate from AC power It is also the fastest way to get started because the battery pack will need to be charged before you can operate from battery power The AC ...

Page 26: ...ld not be used outside this region For use in other regions please buy power cords that conform to safety rules and regulations in the particular region Do not use a 3 pin to 2 pin conversion plug When you connect the AC adaptor to the computer always follow the steps in the exact order as described in this User s Manual Connecting the power cable to a live electrical outlet should be the last ste...

Page 27: ...k 2 DC output plug 3 Plug the power cord into a live wall outlet the DC IN Battery indicator should glow Turning on the power This section describes how to turn on the power the Power indicator will then indicate the status Please refer to the Power Condition Descriptions section for more information After you turn on the power for the first time do not turn it off until you have set up the operat...

Page 28: ... refer to the Windows Help and Support Start screen The Start screen is the launching pad for everything you can do in the Windows operating system providing new and easy ways to access everything from your favorite apps and Web sites to your contacts and other important information From the Start screen you can just start typing to search for what you want From there you can easily switch between...

Page 29: ...n Share This charm allows you to share items links photos and more Start This charm takes you to the Start screen or if already on the Start screen returns you to your last app Devices This charm allows you to manage your hardware Settings This charm allows you to access your computer s settings volume brightness connecting to the internet and more Tiles Tiles can be accessed and launched from the...

Page 30: ...e media 2 Make sure all disk disc activity has stopped before removing the disk disc If you turn off the power while a disk disc is being accessed you may lose data or damage the disk Never turn off the power while an application is running Doing so could cause loss of data Never turn off the power disconnect an external storage device or remove storage media during data read write Doing so can ca...

Page 31: ...ks or preserve unsaved data which could interfere with aviation or other systems possibly causing serious injury Before entering Sleep Mode be sure to save your data Do not switch to Sleep Mode while transferring data to external media such as USB devices memory media or other external memory devices Data will be lost When the AC adaptor is connected the computer will go into Sleep Mode according ...

Page 32: ...you shut down the computer When the computer is in Sleep Mode the Power indicator will blink white If you are operating the computer on battery power you can lengthen the overall operating time by turning it off into Hibernation Mode Sleep Mode will consume more power while the computer is off Sleep Mode limitations Sleep Mode will not function under the following conditions Power is turned back o...

Page 33: ... Hibernation Mode click the power icon on the Start screen and then select Hibernate In order to show Hibernate in Power menu you need to setup according to the following steps 1 Click Desktop Assist Control Panel System and Security Power Options on the desktop 2 Click Choose what the power button does or Choose what closing the lid does 3 Click Change settings that are currently unavailable 4 Se...

Page 34: ... the current data in memory to the Hard Disk Drive After you turn off the computer and the content of memory has been saved to the Hard Disk Drive turn off the power to any peripheral devices Do not turn the computer or devices back on immediately Wait a moment to let all capacitors fully discharge User s Manual 2 14 ...

Page 35: ...display panel in the closed position Figure 3 1 Front of the computer with display panel closed 3 1 2 1 DC IN Battery indicator 3 Wireless communication indicator 2 Power indicator DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery s charge white indicates the battery is fully charged while the power is being correctly supplied from the AC power ad...

Page 36: ...C adaptor supplied with the computer at the time of purchase using the wrong AC adaptor can cause damage to the computer Universal Serial Bus USB 3 0 port One Universal Serial Bus port which complies to the USB 3 0 standard is provided on the left side of the computer USB 3 0 port is compliant with USB 3 0 standard and backward compatible with USB 2 0 devices USB 3 0 port may work as USB 2 0 port ...

Page 37: ...one Microphone combo jack A 3 5 mm mini headphone microphone combo jack enables connection of a monaural microphone or a stereo headphone This jack supports Sleep and Music function Volume up down button Press the button to increase or decrease the volume Power button Press this button to turn the computer s power on or off Power indicator The Power indicator glows white when the computer is turne...

Page 38: ...ilable Some functions associated with a specific device might not operate properly Before removing a USB device from the USB port of your computer click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar and then select the USB device that you want to remove Keep foreign metal objects such as screws staples and paper clips out of the USB port Foreign metal objects can create a ...

Page 39: ... viewing angle for you Figure 3 5 The front of the computer with the display panel open 4 9 9 7 8 6 10 11 2 4 3 1 13 8 5 5 12 1 Web Camera 8 Stereo speakers 2 Web Camera LED 9 Display hinges 3 Ambient light sensor 10 Keyboard 4 Microphone 11 Touch Pad 5 Wireless communication antennas not shown 12 NFC Near Field Communication detection area 6 Display screen 13 Touch Pad control buttons 7 Windows b...

Page 40: ...sounds for your application please refer to the Sound System and Video mode section for more information Wireless communication antennas The computer is equipped with the Wireless LAN Bluetooth antennas Legal Footnote Wireless LAN For more information regarding Wireless LAN please refer to the Legal Footnotes section Display screen 39 6cm 15 6 LCD screen configured with the following resolutions 1...

Page 41: ...C Near Field Communication initiates interactions immediately between people and objects close the computer NFC enables quick ad hoc connections from PC to PC or PC to device through simple physical touch without the pre requisite of formal pairing The interactions are intended to be quick simple and delightful simplifying the interactions with daily used devices and promoting a more social comput...

Page 42: ... computer is interfering with your medical device discontinue use and consult your physician for information related to your specific device The circled areas in the illustrations above show the location of magnets Do not place any products utilizing magnetic materials or magnetic data stored devices for example credit cards compass in close proximity to the computer as it may cause damage to the ...

Page 43: ...ded in your model open the TOSHIBA PC Health Monitor utility by clicking Desktop Assist Support Recovery PC Health Monitor on the desktop and then click PC Information Legal Footnote CPU For more information regarding CPU please refer to the Legal Footnotes section Hard Disk Drive or Solid State Drive The capacity of the Hard Disk Drive varies depending on the model To check which type of HDD SSD ...

Page 44: ...le The memory module is installed in the computer Legal Footnote Memory Main System For more information regarding Memory Main System please refer to the Legal Footnotes section Graphics Processing Unit Graphics Processing Unit GPU performance may vary depending on product model design configuration applications power management settings and features utilized GPU performance is only optimized when...

Page 45: ...ally wake up from sleep mode to update the applications that are open To use this function click the icon in the taskbar to start the utility wizard Follow the on screen instructions to complete the initial setup For further information on setting up Intel Smart Connect Technology please refer to the utility help When Intel Smart Connect Technology is enabled the computer may be turned on automati...

Page 46: ...ptor connected Battery fully charged Operates No charge LED white No charge LED white Battery partially charged or no charge Operates Charge LED amber Quick charge LED amber AC adaptor not connected Remaining battery capacity is above low battery trigger point Operates LED off Remaining battery capacity is below low battery trigger point Operates LED flashes amber Remaining battery capacity is exh...

Page 47: ... will go out When the battery pack s temperature falls to a normal range charging will resume this process will occur regardless of whether the computer s power is on or off Power indicator Check the Power indicator to determine the power status of the computer the following indicator conditions should be noted White Indicates power is being supplied to the computer and the computer is turned on F...

Page 48: ... if you brought the computer from a cold environment into a warm room When rapid temperature changes are unavoidable leave the computer for around two hours before turning it on to prevent the formation of condensation Remove all external peripheral devices and their connection cables from the computer before carrying Do not drop the computer or apply excessive impact to it Do not leave the comput...

Page 49: ...your finger to manipulate icons buttons menu items the onscreen keyboard and other items on the touch screen Tap Simply tap your finger once on the touch screen to activate an item such as an app Press and hold Press your finger down and leave it there for a few seconds This will show information to help you learn more about an item or will open a menu specific to what you are doing Pinch or stret...

Page 50: ...ouch screen gestures to interact with Windows operating system please refer to Help and Support Do not press or push with excess force on the touch screen Do not apply excess force when cleaning the touch screen Never touch the screen with a sharp object such as a ball point pen which may scratch or damage the surface Do not use a protecting sheet for the touch screen as it may decrease its sensit...

Page 51: ...opens or closes the app command bar Some of the Touch Pad operations described in this section are only supported in certain applications The Keyboard The number of keys available on your keyboard will depend on which country region your computer is configured for with keyboards being available for numerous languages There are different types of keys specifically typewriter keys function keys and ...

Page 52: ... mode by clicking Desktop Assist Tools Utilities System Settings Keyboard on the desktop Special function mode allows you to use special functions without pressing the FN key Special function mode Standard F1 F12 mode Function F1 FN F1 Launches the help file supplied with the software F2 FN F2 Decreases the computer s display panel brightness in individual steps F3 FN F3 Increases the computer s d...

Page 53: ...f the supported application windows FN Space FN Space Changes the display resolution FN FN Turns the keyboard backlight on or off Some functions will show the toast notification at the edges of the screen Those toast notifications are disabled at factory default You can enable them in the TOSHIBA Function Key application To access it click Desktop Assist Tools Utilities Function Key on the desktop...

Page 54: ...ment viewers of 3D video images should be aged 6 or older Children and teenagers may be more susceptible to health issues associated with viewing in 3D and should be closely supervised to avoid prolonged viewing without rest Avoid use of the 3D function when under the influence of alcohol Please read the user s manual that comes with the computer carefully before using the 3D playback function The...

Page 55: ...he battery pack becomes low the DC IN Battery indicator will flash amber to indicate that only a few minutes of battery power remain If you continue to use the computer while the DC IN Battery indicator flashes the computer will enable Hibernation Mode so that you do not lose any data and automatically turn itself off You must recharge a battery pack when it becomes discharged Procedures To rechar...

Page 56: ...ttery has completely discharged and been left in the computer for a long time In such cases you should follow the steps as detailed below 1 Fully discharge the battery by leaving it in the computer with the power on until the system automatically turns itself off 2 Connect the AC adaptor to the DC IN 19V jack of the computer and to a wall outlet that is supplying power 3 Charge the battery until t...

Page 57: ...which the battery supplies power Whether you enable Sleep Mode which can conserve battery power if you are frequently turning the computer off and on Where you store your programs and data Whether you close the display panel when you are not using the keyboard closing the display saves power The environmental temperature operating time decreases at low temperatures Whether you enable Sleep and Cha...

Page 58: ...ions for the AC adaptor and the power cord 5 Charge the battery pack until the DC IN Battery indicator glows white Memory media The computer is equipped with a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices such as digital cameras and Personal Digital Assistants Keep foreign objects out of the memor...

Page 59: ...memory cards is 2GB The maximum capacity of SDHC memory cards is 32GB The maximum capacity of SDXC memory cards is 128GB Memory media format New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do so with a device that uses media cards Formatting a memory media card Memory media cards are sold already formatted in conformity to specific stan...

Page 60: ...battery power is low Low power could affect writing accuracy Do not remove a card while read write is in progress For more details on using memory cards see manuals accompanying the cards About the write protect feature Memory media cards have a write protect function SD Card SD memory card SDHC memory card and SDXC memory card Set the write protect switch to the lock position if you do not want t...

Page 61: ...ata to be lost Removing memory media The following instructions apply to all types of supported media devices To remove memory media follow the steps as detailed below 1 Click the Safely Remove Hardware and Eject Media icon on the Windows Taskbar 2 Select memory media 3 Push the memory media until you hear a click to partially release it 4 Grasp the media and pull it out of the slot If you remove ...

Page 62: ...udio data without reducing the quality HDMI compatible external display devices including televisions can be connected via the HDMI port Some models can support ultra high definition 3840 x 2160 pixels display on compatible external display devices via HDMI output port To use this function you must purchase an HDMI cable corresponding to 3840x2160 pixels or higher To connect an HDMI compatible dis...

Page 63: ...playback device manually by the following steps 1 Click Desktop Assist Control Panel Hardware and Sound Sound on the desktop 2 In the Playback tab select the playback device which you want to switch to 3 To use the internal speakers on your computer select Speakers To use the television or the external monitor that you have connected to the computer select a different playback device 4 Click the S...

Page 64: ...he external display via HDMI port and can receive Wi Fi signals from your computer To wirelessly connect to an external display you can follow the steps as described below 1 In the Settings charm click Change PC settings PC and devices Devices 2 Click Add a device Your computer will start searching for the Wireless display device 3 After the Wireless display device is searched follow the on screen...

Page 65: ...r icon on the Windows Taskbar and then select Open Volume Mixer from the sub menu To adjust the volume level of speakers or headphones move the Speakers slider To adjust the volume level of an application that you are using move the slider for the corresponding application Microphone Level Follow the steps below to change the microphone recording level 1 Right click on the speaker icon on the Wind...

Page 66: ...ocals Bass enhancement for rich low frequency production High frequency definition for crisp details To access the utility click Desktop Assist Media Entertainment DTS Sound on the desktop U S patents apply to this product See http patents dts com Manufactured under license from DTS Licensing Limited Video mode Video mode settings are configured via the Screen Resolution dialog To open the Screen ...

Page 67: ...uter and details how to start them For further information on their operation you may refer to each utility s online manual help files or README TXT file if applicable TOSHIBA Desktop Assist TOSHIBA Desktop Assist is a graphical user interface that provides access to specific tools and TOSHIBA utilities and applications that make the use and configuration of the computer easier To access this util...

Page 68: ... processor that performs high quality image enhancements such as Color Correction and Sharpness on video playbacks This feature is only provided with some models To access this utility click Desktop Assist Tools Utilities Display Utility on the desktop For details on this utility see the help file TOSHIBA Password Utility This utility allows you to set a password in order to restrict access to the...

Page 69: ...harge mode The battery will not be fully charged in this mode thus extending the battery s life cycle It is recommended using the computer with AC adapter connected as the battery operating time is comparatively short in this mode Depending on the usage situation the battery s life cycle might not be extended properly To access this utility click Desktop Assist Tools Utilities eco Utility on the d...

Page 70: ...berLink MediaStory TOSHIBA Function Key This utility allows you to perform some features by pressing a specified key or combined with the FN key To setup this utility click Desktop Assist Tools Utilities Function Key on the desktop For details please refer to the Function Key section TOSHIBA Service Station This application allows your computer to automatically search for TOSHIBA software updates ...

Page 71: ...n Assistant leverages the power of speech recognition technology offering you the freedom and flexibility to control your desktop applications using your voice With Dragon Assistant simply speak commands to do lots of things on your desktop search the web post updates to your social networks check email and more To access it click Dragon Assistant in the Apps view For details on Dragon Assistant s...

Page 72: ...wer on password Two levels of password security supervisor and user are available to prevent unauthorized access to your computer Intelligent power supply 1 A microprocessor in the computer s intelligent power supply detects the battery s charge automatically calculates the remaining battery capacity and protects electronic components from abnormal conditions such as a voltage overload from the AC...

Page 73: ...mouse button or pressing the keyboard will wakeup the computer Heat dispersal 1 To protect against overheating the processor is equipped with an internal temperature sensor which activates a cooling fan or lowers the processing speed if the computer s internal temperature rises to a certain level You are able to select whether to control this temperature by either turning on the fan first then if ...

Page 74: ...acter by character and do not enter as ASCII code or copy and paste the character string In addition ensure that the registered password is correct by outputting the character string to the password file When entering a password do not enter any characters for example or produced by pressing the SHIFT or ALT keys Delete button Click this button to delete a registered password Before you can delete...

Page 75: ...ord some functions might be restricted when a user logs on with the User Password To set a Supervisor Password Click Desktop Assist Tools Utilities Password Utility Supervisor Password on the desktop This utility lets you do the following Register or delete the Supervisor Password Specify restrictions for general users Starting the computer using a password If you have already registered a user pa...

Page 76: ...IBA System Settings window Cancel Closes the window without accepting your changes Apply Accepts all your changes without closing the TOSHIBA System Settings window Some options shown in grey are possible to confirm their status TOSHIBA System Settings screen may have the following tabs General Allows you to view the current BIOS version or change certain settings back to their default values Slee...

Page 77: ...s even if they are compliant with the USB specification In those cases turn the power of the computer ON to charge the device When Sleep and Charge function is enabled USB bus power DC5V will be supplied to compatible ports even when the power of the computer is turned OFF USB bus power DC5V is similarly supplied to the external devices which are connected to the compatible ports However some exte...

Page 78: ...the compatible ports while the computer is turned off When USB device cannot be charged by Auto Mode change to Alternate Mode This function may not be able to be used with some connected external devices even if the appropriate mode is selected In this situation disable and stop using this function Some external devices cannot use Auto Mode As for the specifications of the external devices please ...

Page 79: ... to the computer while supplying USB bus power DC5V 1 5A When your computer battery capacity is too low to continue System ON CDP Charge Mode may not work In those cases connect the AC adaptor and reboot the computer Always use the USB cable that was included with your USB device When System ON CDP Charge Mode or USB Sleep and Charge function is enabled the USB Wakeup function may not work In that...

Page 80: ...ter turn down the volume of the audio device Sound quality may also be different Use the Sleep and Music function with the display open Function under Battery Mode This option can be used to enable disable Sleep and Music under battery mode It also displays the remaining battery capacity Move the slider to enable or disable this function Enabled Enables Sleep and Music function under battery mode ...

Page 81: ... media buttons on the preview window which is invoked when the mouse cursor is moved over the TOSHIBA Media Player icon on the Windows Taskbar Video Slideshow playback can only be controlled when the application is in the foreground Music playback can be controlled even when the application is in the background Playback of high bit rate content may cause frame dropping audio skipping or decrease i...

Page 82: ...onalities and USB information date of initial system use and also computer and device usage i e power settings battery temperature and recharging for models with battery CPU memory backlight illumination time and temperatures for various devices The collected information is not limited to the examples specified here The stored data uses a very small portion of the total hard disk capacity approxim...

Page 83: ... TOSHIBA PC Health Monitor screen is displayed and the program will begin monitoring system functions and collecting information A message will be displayed if any changes which may interfere with the operation of the program are detected Follow the instructions displayed on screen in the message TOSHIBA Setup Utility TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu based use...

Page 84: ...ignated to execute the corresponding key function on the keyboard dock Details are described as follows Button Key Function Windows Enter key Proceed or confirm operation Volume up Up arrow key Select the previous item Volume down Down arrow key Select the next item System Recovery There is a hidden partition allocated on the Hard Disk Drive for the System Recovery Options in the event of a proble...

Page 85: ...nd can be copied to either disc media or USB Flash Memory by using the following steps 1 Select either blank disc or USB Flash Memory The application will allow you to choose from a variety of different media onto which the recovery image can be copied including disc media and USB Flash Memory Please note that some of the disc media may not be compatible with the optical disc drive connected to yo...

Page 86: ...Boot Mode Note Please skip the following contents if you cannot find the Boot Mode option in your system 3 Select UEFI Boot Default If you set the Boot Mode as CSM Boot the recovery media created by Recovery Media Creator will NOT be able to restore If you create a recovery image using advanced recovery tools from Control Panel please also make sure to use the default Boot Mode option UEFI Boot in...

Page 87: ...ware is not available In addition if you use a third party partitioning program to reconfigure the partitions on your Hard Disk Drive you may find that it becomes impossible to setup your computer Make sure that the AC adaptor is connected during the restoring process When you reinstall the Windows operating system the Hard Disk may be reformatted and all data may be lost 1 Click the power icon on...

Page 88: ... in this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few may require help from TOSHIBA Support if you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first the items detailed in this che...

Page 89: ...random characters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down...

Page 90: ...ore turning the power on again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simultaneously once...

Page 91: ...g HDD Recovery If your computer starts to load the Operating System instead of desired advanced options follow the steps below Please make sure that fast startup is disabled in the Power Options by following the steps below 1 Click Desktop Assist Control Panel System and Security Power Options on the desktop 2 Click Choose what the power button does or Choose what closing the lid does 3 Click Chan...

Page 92: ...tically Leave the computer off until it reaches the room temperature If the computer has reached room temperature and it still does not start or if it starts but shuts down quickly contact TOSHIBA Support AC power If you have trouble turning on the computer with the AC adaptor connected you should check the status of the DC IN Battery indicator Please refer to the Power Condition Descriptions sect...

Page 93: ...y the battery might not charge to its full potential in these instances you should fully discharge the battery and then attempt to charge it again Check the Power saver option under Select a power plan in the Power Options Real Time Clock Problem Procedure The BIOS setting and system date time are lost The lasting time of the Real Time Clock RTC has run out you will need to set the date and time i...

Page 94: ...ings appear on the computer s display panel These marks may have come from contact with the keyboard and Touch Pad while the display panel has been closed You should try to remove the marks by gently wiping the display panel with a clean dry cloth or if this fails with a good quality LCD screen cleaner In this latter instance you should always follow the instructions with the screen cleaner and al...

Page 95: ...r to Operating Basics Problem Procedure Memory media card error occurs Remove the memory media card from the computer and then reinsert it in order to ensure it is firmly connected If the problem persists then you should refer to the documentation supplied with your memory media card for further information You cannot write to a memory media card Remove the memory media card from the computer and ...

Page 96: ...he desktop 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Desktop Assist Control Panel Hardware and Sound Mouse on the desktop 2 Within the Mouse Proper...

Page 97: ...speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Desktop Assist Control Panel Hardware and Sound Mouse on the desktop 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the pointer speed as required and click OK Th...

Page 98: ...ct an external device if some external devices are connected After that turn the power of the computer ON OFF to restore the function If this function can not be still used even if only one external device is connected stop using the external device because its current is over the acceptable value of this computer Some external devices may not be able to use the Sleep and Charge function In this c...

Page 99: ...n or change to disable Sleep and Charge function Sound system In addition to the information in this section please also refer to the documentation supplied with your audio device Problem Procedure No sound is heard Press the function keys to increase or decrease volume Check the software volume settings Please check to see if Mute is turned to Off Check to make sure the headphone connection is se...

Page 100: ...as the primary display device in extended desktop mode it will not display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel...

Page 101: ...A support If you require any additional help using your computer or if you are having problems operating the computer you may need to contact TOSHIBA for additional technical assistance Before you call Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first Before contacting TOSHIBA try the following ...

Page 102: ...TOSHIBA technical support If you are still unable to solve the problem and suspect that it is hardware related visit TOSHIBA technical support website http www toshiba co jp worldwide User s Manual 6 15 ...

Page 103: ...5 h millimeters tablet mode not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 met...

Page 104: ...lgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug configuration must be a 2 15P 250V or 1 15P 125V and three pin plug con...

Page 105: ...nteroperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum FHSS radio technology and is compliant to Bluetooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group This Bluetoo...

Page 106: ...safe for use by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Wireless products may be restricted by the proprietor of the building or responsible representatives o...

Page 107: ...to be configured for all computers connected to the same network in order to re enable network connections Please be sure to use new network name Security TOSHIBA strongly recommend that you enable encryption functionality otherwise your computer will be open to illegal access by an outsider using a wireless connection If this occurs the outsider may illegally access your system eavesdrop or cause...

Page 108: ...5 to 5 85GHz and that these radars could cause interference and or damage to LE LAN devices Bluetooth wireless technology Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers printers and mobile phones When it is enabled Bluetooth provides the wireless personal area network environment which i...

Page 109: ... use Refarming of the 2 4GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planned 2012 Italy For private use a general authorization is required if WAS RLAN s are used outside own premises For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This su...

Page 110: ...e used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of ...

Page 111: ... systèmes de satellites mobiles utilisant les mêmes canaux Les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5 25 5 35GHz et 5 65 5 85GHz et que ces radars pourraient causer du brouillage et ou des dommages aux dispositifs LAN EL The term IC before the equipment certifica...

Page 112: ...o communications is operated in compliance with the Telecommunications Act The low power radio frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices Using this equipment in Japan In Japan the frequency bandwidth of 2 400MHz to 2 483 5MHz for second generation low power data communication systems such as this equipment overlaps that...

Page 113: ...ent uses OFDM modulation 4 4 The interference range of this equipment is less than 40m 5 This equipment uses a frequency bandwidth from 2 400MHz to 2 483 5MHz It is possible to avoid the band of mobile object identification systems 3 Indication for Bluetooth The indication shown below appears on this equipment 4 1 2 3 1 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH S...

Page 114: ... Name of the radio equipment 7260NGW DSP Research Inc Approval Number D130021003 Intel Centrino Wireless N 7260 Wireless LAN and Bluetooth The Name of the radio equipment 7260NGWBN DSP Research Inc Approval Number D130021003 Atheros QCNFA335 Wireless Network Adapter b g n and Bluetooth The Name of the radio equipment QCNFA335 DSP Research Inc Approval Number D130158003 Broadcom BCM43142 Wireless N...

Page 115: ...e for compliance could void the user s authority to operate the equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if...

Page 116: ...ork connections use of complex modeling software such as high end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low air pressure high altitude 1 000 meters or 3 280 feet above sea level use of computer at temperatures outside the range of 5 C to 30 C 41 F to 86 F or 25 C 77 F at high altitude all temperature reference...

Page 117: ... technical limitation that the overlapped memory is not available to the operating system Even though some tools might display the actual physical memory built into your computer the memory available to the operating system will still be approximately 3 GB only Computers configured with a 64 bit operating system can address 4 GB or more of system memory Battery Life Battery life may vary considera...

Page 118: ...ions power management settings and features utilized GPU performance is only optimized when operating in AC power mode and may decrease considerably when operating in battery power mode Total Available Graphics Memory is the total of as applicable Dedicated Video Memory System Video Memory and Shared System Memory Shared System Memory will vary depending on system memory size and other factors Wir...

Page 119: ...DVD RAM Digital Versatile Disc random Access Memory DVD R DL Digital Versatile Disc Recordable Dual Layer DVD ROM Digital Versatile Disc read Only Memory DVD RW Digital Versatile Disc rewritable DVD R DL Digital Versatile Disc Recordable Double Layer FAT File Allocation Table FCC Federal Communications Commission FHD Full High Definition GB gigabyte GBps gigabytes per second HD High Definition HD ...

Page 120: ...y Card International Association RAM Random Access Memory RGB Red Green and Blue RFI Radio Frequency Interference ROM Read Only Memory RTC Real Time Clock S P DIF Sony philips Digital Interface Format SD Secure Digital SDHC Secure Digital High Capacity SDXC Secure Digital Extended Capacity SDRAM Synchronous Dynamic Random Access Memory SSD Solid State Drive TFT Thin film Transistor URL Uniform Res...

Page 121: ...er off 5 6 opening 2 3 screen 3 6 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 E External monitor problems 6 13 G Graphics Processing Unit 3 10 H Hard disk drive automatic power off 5 6 HDMI out port 3 4 K Keyboard function keys 4 5 Function keys F1 F12 4 5 problems 6 6 Windows special keys 4 6 M Media care Card care 4 12 Memory card care 4 13 memory media card inserting 4 13 removing...

Page 122: ...are and system checklist 6 4 HDD 6 7 6 8 Internal display panel 6 7 Keyboard 6 6 Memory Media Card 6 8 Overheating power down 6 5 Power 6 5 Real Time Clock 6 6 Sound system 6 12 TOSHIBA support 6 14 Touch Pad 6 9 USB device 6 10 USB mouse 6 10 R Recovery hard disk drive 5 21 Recovery Media 5 20 Restarting the computer 2 10 S SD SDHC SDXC Card formatting 4 12 note 4 12 Sleep Mode setting 2 11 Syste...

Page 123: ...Wireless communication 7 4 User s Manual Index 3 ...

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