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Troubleshooting Procedures

2.15 Fingerprint Troubleshooting

To check if the computer’s Fingerprint is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Connector Check and Replacement Check

Procedure 1

Diagnostic Test Program Execution Check

Execute Fingerprint test in the test program. Refer to Chapter 3,

Tests and Diagnostics

for

more information on how to perform the test program.

If any error is detected, perform Procedure 2.

Procedure 2

Connector Check and Replacement Check

The Fingerprint function is embedded on system board. If Fingerprint malfunctions, its
connection is defective or Fingerprint cable and system board may be faulty.

Check 1

Make sure Fingerprint cable is firmly connected to the connector CN8

(Santa

Rosa).

If the problem still occurs, perform Check 2.

Check 2

Fingerprint cable may be faulty. Replace it with a new one. If the problem still
occurs, perform Check4.

Check 3

Fingerprint may be faulty. Replace it with a new one following the steps in
Chapter 4. If the problem still occurs, perform Check 4.

Check 4

System board may be faulty. Replace it with a new one following the instruction in
Chapter 4.

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Satellite P500 Maintenance Manual (960-Q08)

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Summary of Contents for Satellite P500

Page 1: ...Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 Toshiba Personal Computer Satellite P500 Pro500 Maintenance Manual TOSHIBA CORPORATION File Number 960 Q08 ...

Page 2: ...nual s production However succeeding computers and manuals are subject to change without notice Therefore Toshiba assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between any succeeding product and this manual Trademarks Intel Intel SpeedStep Pentium and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries i...

Page 3: ... the existence of a hazard that could result in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed NOTE Note contains general information that relates to your safe maintenance service Improper repair of the computer may result in safety hazards Toshiba requires se...

Page 4: ...iagnose and resolve FRU problems Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs Appendices The appendices describe the following Handling the LCD Module Board layout Pin assignments Keyboard scan character codes Key layout Wiring diagrams BIOS Rewrite P...

Page 5: ...it appears on the keyboard is printed in boldface type Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separated by a plus sign For example Ctrl Pause Break means you must hold down Ctrl and at the same time press Pause Break If three keys are used hold down the first two and at the same time press the third User i...

Page 6: ... 1 1 2 System Block Diagram 5 1 3 2 5 inch Hard Disk Drive 9 1 4 Optical Drive 13 1 5 Keyboard 19 1 6 TFT Color Display 20 1 6 1 LCD Module With CCFL Backlight 20 1 6 2 CCFL Inverter Board 22 1 7 Power Supply 23 1 8 Batteries 24 1 8 1 Main Battery 26 1 8 2 Battery Charging Control 27 1 8 3 RTC battery 28 1 9 AC Adapter 29 ...

Page 7: ... Check 19 2 5 USB FDD Troubleshooting 20 Procedure 1 FDD Head Cleaning Check 20 Procedure 2 Diagnostic Test Program Execution Check 21 Procedure 3 Connector Check and Replacement Check 22 2 6 2 5 HDD Troubleshooting 24 Procedure 1 Partition Check 24 Procedure 2 Message Check 25 Procedure 3 Format Check 26 Procedure 4 Diagnostic Test Program Execution Check 27 Procedure 5 Connector Check and Replac...

Page 8: ...ution Check 38 Procedure 2 Connector Check and Replacement Check 38 2 12 LAN Troubleshooting 40 Procedure 1 Diagnostic Test Program Execution Check 40 Procedure 2 Connector Check and Replacement Check 40 2 13 Wireless LAN Troubleshooting 41 Procedure 1 Transmitting Receiving Check 41 Procedure 2 Antennas Connection Check 42 Procedure 3 Replacement Check 43 2 14 Sound Troubleshooting 44 Procedure 1...

Page 9: ...efiniert 3 13 Multimedia Test 3 55 3 14 MEMORY2 Test 3 Fehler Textmarke nicht definiert 3 15 Error Codes and Error Status Names 3 Fehler Textmarke nicht definiert 3 16 Running Test 3 60 3 17 DMI INFOEMATION 3 Fehler Textmarke nicht definiert 3 17 1 Check DMI Information 3 Fehler Textmarke nicht definiert 3 17 2 Write DMI Information 3 Fehler Textmarke nicht definiert 3 18 Log Utilities 3 63 3 18 1...

Page 10: ...Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 3 21 3 Test Status Screen 3 Fehler Textmarke nicht definiert 3 21 4 Test Stop Display 3 70 3 21 5 How to enter data 3 70 ...

Page 11: ... Equipment 4 5 Screw Tightening Torque 4 6 Grip Color 4 6 Screw Notation 4 7 4 2 Battery pack 4 8 4 3 PC card 4 10 4 4 HDD main HDD 4 12 4 5 Optical disk drive 4 16 4 6 HDD second HDD 4 18 4 7 Memory module 4 22 4 8 Keyboard 4 25 4 6 Wireless LAN card 4 28 4 10 Display assembly 4 31 4 11 Cover assembly 4 36 4 12 Touch pad 4 40 4 13 USB board 4 43 4 14 System board 4 44 4 15 CPU 4 47 4 16 LCD unit ...

Page 12: ...Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 17 Application for thermal pad and grease on CPU North Bridge and VGA Board 4 55 ...

Page 13: ...ling the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignments C 1 Appendix D Keyboard Scan Character Codes D 1 Appendix E Key Layout E 1 Appendix F Wiring Diagrams F 1 Appendix G BIOS Rewrite Procedures G 1 Appendix H EC KBC Rewrite Procedures H 1 Appendix I Reliability I 1 ...

Page 14: ...Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 15: ...Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 Chapter 1 Hardware Overview ...

Page 16: ...1 1 Features 1 1 2 System Block Diagram 5 1 3 2 5 inch Hard Disk Drive 9 1 4 Optical Drive 13 1 5 Keyboard 19 1 6 TFT Color Display 20 1 6 1 LCD Module With CCFL Backlight 20 1 6 2 CCFL Inverter Board 22 1 7 Power Rails 23 1 8 Batteries 24 1 8 1 Main Battery 26 1 8 2 Battery Charging Control 27 1 8 3 RTC battery 28 1 9 AC Adapter 29 ...

Page 17: ...h HDD specifications 11 Table 1 4 DVD Super Multi drive outline dimensions 14 Table 1 5 HLDS DVD Super Multi drive specifications 15 Table 1 6 Pioneer DVD Super Multi drivespecifications 16 Table 1 7 Panasonic DVD Super Multi drive specifications 17 Table 1 8 TSST DVD Super Multi drive specifications 18 Table 1 9 LCD module specifications 21 Table 1 10 FL inverter board specifications 22 Table 1 1...

Page 18: ...ssor that is used will be different by the model It supports processors as follows 1 Intel Core 2 Duo Mobile Processor T9900 3 06GHz T9800 2 93GHz T9600 2 8GHz T9550 2 66GHz P9600 2 66GHz P8700 2 53GHz P8600 2 40GHz P7450 2 13GHz T6600 2 20GHz T6400 2 00GHz 2 Intel Pentium Dual Core mobile processor T4200 2 00GHz T3400 2 16GHz 3 Intel Celeron Processor T1700 1 83GHz T1600 1 66GHz Celeron 585 2 16G...

Page 19: ...00GB 500GB internal drives 2 5 inch x 9 5mm height USB FDD Option Toshiba external USB FDD for option Display LCD 18 inch 1 440 H x 900 V WXGA 262 144 colors CCFL High brightness amorphous silicon TFT color display CRT Supported via a RGB connector Keyboard Toshiba keyboard module has 104 105 109 keys with three LEDs design Support Windows keys Application keys Multi langue support New Dummy card ...

Page 20: ...mply with the USB2 0 standard which enable data transfer speeds 40 times faster than USB1 1 standard USB1 1 is also supported ESATA One ESATA port is equipped Sound system Internal stereo speaker Internal MIC Option external monaural microphone connector stereo headphone connector Wireless LAN The wireless LAN is equipped on the mini card slot LAN MODEM Connectors for LAN and Modem are separately ...

Page 21: ...Chapter 1 Hardware Overview Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 Security Kensington Lock Fingerprint Enhanced Lock is also equipped HDD Password 3D Accelerometer for HDD ...

Page 22: ...erprint Sensor 8 Touch Pad Control Buttons 9 Display Screen 10 Speaker 11 Power Button 12 Internet Button 13 CD DVD Button 14 Previous Button 15 Volume Down Button 16 Mute Button 17 Play Pause Button 18 Next Button 19 Volume Up Button Figure 1 1 Front of the computer Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 5 ...

Page 23: ...ter 1 Hardware Overview 1 2 System Block Diagram Figure 1 2 shows the system block diagram Figure 1 2 System block diagram for Intel Platform Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 6 ...

Page 24: ...z T9600 2 8GHz T9550 2 66GHz P9600 2 66GHz P8700 2 53GHz P8600 2 40GHz P7450 2 13GHz T6600 2 20GHz T6400 2 00GHz 2 Intel Pentium Dual Core mobile processor T4200 2 00GHz T3400 2 16GHz 3 Intel Celeron Processor T1700 1 83GHz T1600 1 66GHz Celeron 585 2 16GHz Memory Two memory slots capable of accepting DDRII SDRAM 512MB 1GB 2GB or 4GB memory modules for a maximum of 4GB 200 pin SO DIMM 1 8V operati...

Page 25: ...e South Bridge Intel 82801HBM ICH9 M Direct Media Interface DMI PCI Express Serial ATA SATA Controller PCI Interface Low Pin count LPC interface Serial Peripheral Interface SPI DMA controller Advanced Programmable Interrupt Controller APIC USB Controllers Gigabit Ethernet Controller RTC GPIO Enhanced Power Management SMBus 2 0 High Definition Audio Controller 676 pin 31mmx31mm mBGA Package Other m...

Page 26: ...LAN card is equipped Conformity with IEEE 802 11b g IEEE 802 11 a g n and IEEE 802 11a b g MODEM Conexant x 1 Supported by on board Modem DAA daughter card Data and FAX transmission is available Supports ITU TV 90 The transfer speed of data receiving is 56kbps of data sending is 33 6kbps and of FAX is 14 4kbps Actual speed depends on the quality of the line used Connected to telephone line through...

Page 27: ...5 inch HDD dimensions Standard value Parameter TOSHIBA MK1246GS X TOSHIBA MK1646GS X TOSHIBA MK2046GS X TOSHIBA MK2546GS X TOSHIBA MK3252GSX Width mm 69 85 0 25 Height mm 9 5 Depth mm 100 2 0 25 Outline dimens ions Weight g 97 98 97 98 101 102 101 102 Standard value Parameter FUJITSU MHY2120BH FUJITSU MHY2160BH FUJITSU MHY2200BH FUJITSU MHY2250BH Width mm 100 Height mm 9 5 Depth mm 70 Outline dime...

Page 28: ...k9SA 00 HITACHI HTS542520k9SA 00 HITACHI HTS542525k9S A00 Width mm 69 85 0 25 Height mm 9 5 Depth mm 100 2 0 25 Outlin e dimen sions Weight g 95 max 95 max 102 max 102 max Table 1 2 2 5 inch HDD dimension Standard value Parameter FUJITSU MHX2250BT FUJITSU MHX2300BT FUJITSU MHZ2400BT Width mm 100 Height mm 12 5 Depth mm 70 0 Outline dimensi ons Weight g 101 Max ...

Page 29: ... From Media T0 From Host 730Mbits Media 300MBytes Host 794Mbits Media 3GBytes Host bus transfer rate MB s 1 5Gbps 150MB s Average random seek time read ms 12 Power on to ready sec 3 5 typ 9 5 Max Specification Parameter FUJITSU MHY2120BH FUJITSU MHY2160BH FUJITSU MHY2200BH FUJITSU MHY2250BH Storage size formatted 80GB 120GB 200GB 250GB Speed RPM 5 400 Data transfer Rate To From Media T0 From Host ...

Page 30: ...bps 65 5MB s 1 5Gbps bus transfer rate MB s 150 MB s Average random seek time read ms 11 Power on to ready sec 3 5 sec Specification Parameter FUJITSU MHX2250BT FUJITSU MHX2300BT FUJITSU MHZ2400BT Storage size formatted 250GB 300GB 400GB Speed RPM 4 200 Data transfer Rate To From Media T0 From Host 6０ 8MB s Max 1 5Gbps 150MB s bus transfer rate MB s 1 5Gbps 150MB s Average random seek time read ms...

Page 31: ...rive that reads DVD ROM at maximum 8 speed and CD at maximum 24 speed Write speed of DVD R RW and DVD RAM is different depending on the drive The DVD Super Multi drive is shown in Figure 1 4 The dimensions and specifications of the DVD Super Multi drive are described in Table 1 3 Table 1 4 Table 1 5 Table 1 6 Table 1 7 Figure 1 4 DVD Super Multi drive Satellite P500 and Satellite Pro500 Maintenanc...

Page 32: ...r Pioneer DVR KD08TBM Pioneer DVR KD08TBF Width mm 128 Height mm 12 7 Depth mm 127 Outline dimensions Mass g 170 Parameter Standard value Maker Panasonic UJ 870BTJZ A Panasonic UJ 870FTJZ A Width mm 128 Height mm 12 7 Depth mm 129 Outline dimensions Mass g 180 Parameter Standard value Maker TSST TS L632H TSST TS L632P Width mm 128 Height mm 12 7 Depth mm 127 Outline dimensions Mass g 165 Satellite...

Page 33: ... 3x 5x DVD Video 4x max Single Dual layer CD R RW ROM 24x 24x 24x max CD DA DAE Ripping Play 20x 20x max Write DVD R 2x CLV 4x ZCLV 8x CAV DVD R DL 2x CLV 4x ZCLV DVD RW 1x 2x CLV 4x 6x ZCLV DVD RAM 2x 3x ZCLV 5x PCAV Ver 2 2 16x Media Not support DVD R 2 4x CLV 4x ZCLV 8x CAV DVD R DL 2 4x CLV 4x ZCLV DVD RW 4x 3 3x CLV 4x ZCLV 8x ZCLV 8x Speed disc 3 3x CLV 8x ZCLV CD R10x CLV 16x 24x ZCLV CD RW...

Page 34: ...pport Support Read 8X CAV at DVD ROM SL DVD R R RW RW DVD ROM DL DVD R DL R DL 5X Zone CLV at DVD RAM 24X CAV at CD ROM CD R RW Write 8X Zone CLV at DVD R R DVD RW 6X Zone CLV at DVD RW 5X Zone CLV at DVD RAM 4X zone CLV at DVD R DL R DL 24X Zone CLV at CD R 16X Zone CLV at CD RW Data transfer speed Burst Transfer mode PIO mode4 Multi word mode2 Ultra DMA mode2 CD ROM 150ms Typ Access time ms Rand...

Page 35: ...port Read DVD ROM Max 8X CAV CD ROM Max 24X CAV Write CD R Max24X CAV CD RW 4X CLV High Speed CD RW 10XCLV Ultra Speed CD RW Max 16X Zone CLV DVD R Max 8X CAV DVD R DL Max 4X Zone CLV DVD RW Max 6X Zone CLV DVD R Max 8X CAV DVD R DL Max 4X Zone CLV DVD RW Max 8X Zone CLV DVD RAM 3 5X ZCLV 4 7GB Data transfer speed Burst Transfer mode PIO mode4 Multi word mode2 Ultra DMA mode2 CD ROM 150ms Typ Acce...

Page 36: ...ROM DL Max 8X 10 800 KB sec DVD R DUAL Max 6X 8 100 KB sec DVD RAM Max 6 750 KB sec Write CD R Max 24X 3 600 KB sec P MS CD RW Max 4X 600 KB sec HS CD RW Max 10X 1 500 KB sec US CD RW Max 16X 2 400 KB sec DVD R Max 8X 10 800 KB sec DVD R Max 8X 10 800 KB sec DVD RW Max 8X 10 800 KB sec DVD RW Max 6x 8 100KB sec DVD R DUAL Max 4X 5400 KB sec DVD R DUAL Max 4X 5400 KB sec DVD RAM Max 5x PCAV 5X CLV3...

Page 37: ... for US style and the other is for UK style Figure 1 5 is a view of the keyboard for US style Figure 1 5 Keyboard for US style Figure 1 6 is a view of the keyboard for UK style Figure 1 6 Keyboard for UK style See Appendix E for details of the keyboard layout Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 20 ...

Page 38: ...M10MG 10AR 10ARGanel use CCFL to control backlight 1 6 1 LCD Module with CCFL Backlight Figure 1 7 shows a view of the LCD module and Table 1 9 lists the specifications Figure 1 7 SAMSUNG LCD Module Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 21 ...

Page 39: ... Manual 960 Q08 22 Table 1 9 LCD module specifications Specifications WXGA Item Samsung LTN184KT02 T01 Samsung LTN184HT04 T01 Number of Dots 1 440 x 3 R G B x 900 1 440 x 3 R G B x 900 Dot spacing mm 0 243 H 0 243 V 0 213 H 0 213 V Display Colors 262 144 colors 262 144 colors ...

Page 40: ... lists the FL inverter board specifications Table 1 10 FL inverter board specifications Specifications Item Foxconn T18I095 00 Delta DAC 08N035 AF SUMIDA TWS 449 308 TDK TBD485NR Voltage V 8 20 8 20 8 20 8 20 Input Power W 7 5W 7 5W 7 5W 7 5W Voltage Vrms 612 945 612 945 612 945 612 945 Output Current f 55KHz mArms 2 3 0 4 6 5 0 3 ...

Page 41: ...pply output rating Power supply Yes No Name Voltage V Power OFF Suspend mode Power OFF Boot mode No Battery 5VPCU 5 Yes Yes No 5V 5 No No No 3VPCU 3 3 Yes Yes No 3V_S5 3 3 Yes No No 3VSUS 3 3 Yes No No 3V 3 3 No No No 1 8VSUS 1 8 Yes No No SMDDR_VTERM 1 8 Yes No No SMDDR_VREF 1 8 Yes No No 1 8V 1 8 No No No 1 5V 1 5 No No No 1 2V 1 25 No No No 1 05v 1 05 No No No NB_CORE 1 0 1 2 No No No VCC_CORE ...

Page 42: ...two batteries Battery Name Battery Element Output Voltage Capacity Sanyo 6 Cells 10 8 v 4000mAh Main battery Sanyo 12 cell Lithium ion 10 8v 8000mAh Real time clock RTC battery VARTA ML1220 Lithium ion 3V 16mAh Table 1 12 Battery specifications 1 8 1 Main Battery The main battery is the primary power supply for the computer when the AC adapter is not connected In Standby the main battery maintains...

Page 43: ...le 1 13 Table 1 13 Time required for charges of main battery Condition Charging Time Power On Charge About 12 hours Power Off Charge About 4 hours Charge is stopped in the following cases 1 The main battery is fully charged 2 The main battery is removed 3 Main battery or AC adapter voltage is abnormal 4 Charging current is abnormal Data preservation time When turning off the power in being charged...

Page 44: ...ides the power supply to maintain the date time and other system information in memory Table 1 15 lists the Time required for charges of RTC battery and data preservation time Table 1 15 Time required for charges of RTC battery Condition Time Power ON Lights Power LED About 24 hours Data preservation tome Full charged About a month ...

Page 45: ...sed to charge the battery Table 1 16 lists the AC adapter specifications Table 1 16 AC adapter specifications Parameter Specification With Led DELTA LITE ON DELTA LITE ON DELTA LITE ON Power 75W 90W 120W Input voltage AC 100V 240V Input frequency 50Hz 60Hz Input current 1 5A Output voltage DC 19V Output current 3 95A 4 74A 6 3A ...

Page 46: ...2 1 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 Chapter 2 Troubleshooting Procedures ...

Page 47: ...2 2 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 48: ...19 2 5 USB FDD Troubleshooting 20 Procedure 1 FDD Head Cleaning Check 20 Procedure 2 Diagnostic Test Program Execution Check 21 Procedure 3 Connector Check and Replacement Check 22 2 6 2 5 HDD Troubleshooting 24 Procedure 1 Partition Check 24 Procedure 2 Message Check 25 Procedure 3 Format Check 26 Procedure 4 Diagnostic Test Program Execution Check 27 Procedure 5 Connector Check and Replacement C...

Page 49: ...ecution Check 38 Procedure 2 Connector Check and Replacement Check 38 2 12 LAN Troubleshooting 40 Procedure 1 Diagnostic Test Program Execution Check 40 Procedure 2 Connector Check and Replacement Check 40 2 13 Wireless LAN Troubleshooting 41 Procedure 1 Transmitting Receiving Check 41 Procedure 2 Antennas Connection Check 42 Procedure 3 Replacement Check 43 2 14 Sound Troubleshooting 44 Procedure...

Page 50: ... described in Chapter 4 NOTE After replacing the system board or CPU it is necessary to execute the subtest 01 initial configuration of the 3 3 Setting of the hardware configuration in Chapter 3 Also update with the latest BIOS as described in Appendix G BIOS Rewrite Procedures After replacing the LCD update with the latest EC KBC as described in Appendix H EC KBC Rewrite Procedures to set the SVP...

Page 51: ...e figure of board and module connection in and after 2 3 Power Supply Troubleshooting 1 Cable connection is described in the figure as line 2 Pin connection is described in the figure as arrow e g Connection of modem 2 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 52: ...ing which troubleshooting procedures to execute Before going through the flowchart steps verify the following Ask him or her to enter the password if a password is registered Verify with the customer that Toshiba Windows is installed on the hard disk Non Windows operating systems can cause the computer to malfunction Make sure all optional equipment is removed from the computer ...

Page 53: ...2 Troubleshooting Procedures Figure 2 1 Troubleshooting flowchart 1 2 4 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 54: ...flowchart 2 2 If the diagnostics program cannot detect an error the problem may be intermittent The Test program should be executed several times to isolate the problem Check the Log Utilities Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 5 ...

Page 55: ... ONLY ONE TEST perform the touch pad Troubleshooting Procedures in Section 2 8 6 If an error is detected on the display test perform the Display Troubleshooting Procedures in Section 2 9 7 If an error is detected on the CD ROM DVD ROM test perform the Optical Disk Drive Troubleshooting Procedures in Section 2 10 8 If an error is detected on the modem test perform the Modem Troubleshooting Procedur...

Page 56: ... following LED indicates the power supply status Battery LED DC IN LED The Power Supply control displays the power supply status with the Battery LED and the DC IN LED as listed in the tables below Table 2 1 Battery icon Battery icon Power supply status Lights orange Battery is charged and the external DC is input It has no relation with ON OFF of the system power Lights blue Battery is fully char...

Page 57: ...ler detects a malfunction the DC IN icon blinks orange It shows an error code When the icon is blinking perform the following procedure 1 Remove the battery pack and the AC adapter 2 Re attach the battery pack and the AC adapter If the icon is still blinking after the operation above check the followings Check 1 If the DC IN icon blinks orange go to Procedure 2 Check 2 If the DC IN icon does not l...

Page 58: ...o to Procedure 4 Procedure 3 Charging Check Check if the power supply controller charges the battery pack properly Perform the following procedures Check 1 Make sure the AC adapter is firmly plugged into the DC IN socket W8800 Check 2 Make sure the battery pack is properly installed If it is properly installed go to Check 3 Check 3 The battery pack may be completely discharged Wait a few minutes t...

Page 59: ...w the steps described in Chapter 4 Replacement Procedures When AC adapter is connected Check 1 AC adapter may be faulty Replace the AC adapter with a new one If the problem still occurs perform Check 2 Check 2 System board may be faulty Replace the system board with a new one When AC adapter is not connected When driving with battery pack Check 1 Battery pack may be faulty Replace it with a new on...

Page 60: ...tion describes how to determine if the system board is malfunctioning or not Start with Procedure 1 and continue with the other procedures as instructed The procedures described in this section are Procedure 1 Message Check Procedure 2 Debugging Port Check Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check ...

Page 61: ...If you press the F1 key as the message instructs the SETUP screen appears to set the system configuration If error message b appears often when the power is turned on replace the RTC battery If any other error message is displayed perform Check 2 a Bad HDD type Check system Then press F1 key b Bad RTC battery Check system Then press F1 key c Bad configuration Check system Then press F1 key d Bad m...

Page 62: ...20 or 21 is displayed go to the 2 5 HDD Troubleshooting Procedures If error message 22 or 23 is displayed go to the USB FDD Troubleshooting Procedures 1 PIT ERROR 2 MEMORY REFRESH ERROR 3 TIMER CH 2 OUT ERROR 4 CMOS CHECKSUM ERROR 5 CMOS BAD BATTERY ERROR 6 FIRST 64KB MEMORY ERROR 7 FIRST 64KB MEMORY PARITY ERROR 8 VRAM ERROR 9 SYSTEM MEMORY ERROR 10 SYSTEM MEMORY PARITY ERROR 11 EXTENDED MEMORY E...

Page 63: ...he following routines are sorted by their test point numbers were assigned in the BIOS code Their actual order as executed during POST can Be quite different Code Beeps POST Routine Description 02h Verify Real Mode 03h Disable Non Maskable Interrupt NMI 04h Get CPU type 06h Initialize system hardware 08h Initialize chipset with initial POST values 09h Set IN POST flag 0Ah Initialize CPU registers ...

Page 64: ...xxxx of high byte of memory bus 32h Test CPU bus clock frequency 33h Initialize Phoenix Dispatch Manager 36h Warm start shut down 38h Shadow system BIOS ROM 3Ah Autosize cache 3Ch Advanced configuration of chipset registers 3Dh Load alternate registers with CMOS values 42h Initialize interrupt vectors 45h POST device initialization 46h 2 1 2 3 Check ROM copyright notice 48h Check video configurati...

Page 65: ...85h Initialize PC compatible PnP ISA devices 86h Re initialize onboard I O ports 87h Configure Motheboard Configurable Devices optional 88h Initialize BIOS Data Area 89h Enable Non Maskable Interrupts NMIs 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS 2 mouse 8Ch Initialize floppy controller optional 8Fh Determine number of ATA drives optional 90h Initialize hard disk controlle...

Page 66: ...onal B9h Prepare Boot Bah Initialize DMI parameters BBh Initialize PnP Option ROMs BCh Clear parity checkers BDh Display MultiBoot menu BEh Clear screen optional BFh Check virus and backup reminders C0h Try to boot with INT 19 C1h Initialize POST Error Manager PEM C2h Initialize error logging C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS optional C6h...

Page 67: ...recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memory test F0h Initialize interrupt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one ...

Page 68: ... Memory test 3 Keyboard test 4 Display test 5 Floppy Disk test 6 VGA test 7 VGA Memory test 8 Hard Disk test 9 CPU Temperature test 10 Main Battery test 11 BIOS test 12 CD ROM DVD ROM test 13 System Status LED test 14 Wireless LAN test 15 LAN Modem Sound test 16 UUID test DMI Information Write DMI If an error is detected during these tests go to Procedure 4 Procedure 4 Replacement Check System boa...

Page 69: ...re 3 Connector Check and Replacement Check Procedure 1 FDD Head Cleaning Check FDD head cleaning is one option available in the Diagnostic Program After connecting USB FDD insert the Diagnostics Disk in the floppy disk drive Turn on the computer and run the test And then clean the FDD heads using the cleaning kit If the FDD still does not function properly after cleaning go to Procedure 2 Detailed...

Page 70: ... If any other errors occur while executing the FDD diagnostics test go to Check 1 Table 2 7 FDD error code and status Code Status 01h Bad command 02h Address mark not found 03h Write protected 04h Record not found 06h Media replaced 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h FDD not drive 80h Time out error Not ready EEh Write buffer error FFh Data ...

Page 71: ...steps described in Chapter 4 Replacement Procedures and perform the following checks USB FDD can be connected to the following 4 ports on system board Check 1 Make sure USB FDD is firmly connected to USB port If the connection is loose connect firmly and repeat Procedure 2 If the problem still occurs go to Check 2 NOTE When checking the connection be sure to check it with care for the followings 1...

Page 72: ...e it with a new one If the problem still occurs perform Check 3 Check 3 Connect USB FDD to each port embedded on system board If it does not work properly when connected to CN12 CN19 CN20 or all ports perform Check 4 Check 4 System board may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures ...

Page 73: ...m disk and start the computer Perform the following checks Check 1 Input C and press Enter If you cannot change to drive C go to Check 2 If you can change to drive C go to Procedure 2 Check 2 Input FDISK and press Enter Choose Display Partition Information from the FDISK menu If drive C is listed in the Display Partition Information go to Check 3 If drive C is not listed return to the FDISK menu a...

Page 74: ...seconds this message will disappear Check 2 If either of the following messages appears go to Check 3 If the following messages do not appear perform Check 4 Insert system disk in drive Press any key when ready or Non System disk or disk error Replace and press any key when ready Check 3 Using the SYS command of the MS DOS transfer the system to the 2 5 HDD If the system is not transferred go to P...

Page 75: ... format by the test program refer to the Chapter 3 Check 1 Format an 2 5 HDD using MS DOS FORMAT command Type as FORMAT C S U If 2 5 HDD can not be formatted perform Check 2 Check 2 Using the MS DOS FDISK command set the 2 5 HDD partition If the partition is not set go to Check 3 If it is set format 2 5 HDD using MS DOS FORMAT command Check 3 Using the Diagnostic Disk format 2 5 HDD with a format ...

Page 76: ...atuses are described in Table 2 8 If an error code is not displayed but the problem still occurs go to Procedure 5 Table 2 8 2 5 Hard disk drive error code and status Code Status 05 HDD HDC NOT RESET ERROR 07 HDD DRIVE NOT INITIALIZE 09 HDD DMA BOUNDARY ERROR 0B HDD BAD TRACK ERROR BB HDD UNDEFINED ERROR 08 HDD OVERRUN ERROR DRQ ON 01 HDD BAD COMMAND ERROR 02 HDD ADDRESS MARK NOT FOUND 04 HDD RECO...

Page 77: ... is are firmly connected to the connector s on the system board If any of the connections are loose reconnect firmly and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 One of HDD s may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still occurs perform Check 3 Check 3 System board may b...

Page 78: ...edure 1 Diagnostic Test Program Execution Check Procedure 2 Connector and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute the Keyboard Test DIAGNOSTIC TEST and Pressed key display test ONLY ONE TEST in the Diagnostic Program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If an error occurs go to Procedure 2 If an error...

Page 79: ... cable is firmly connected to system board If the connection is loose reconnect firmly and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 Keyboard may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 System board may be faulty Replace it with a new one following the instructi...

Page 80: ...elow as instructed Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute the Touch pad test ONLY ONE TEST in the Diagnostic Program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If an error occurs go to Procedure 2 If an error does not occur touch...

Page 81: ...firmly connected to system board If the connection is loose reconnect firmly and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 Touch Pad or the cable may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 System board may be faulty Replace it with a new one following the instr...

Page 82: ...xternal monitor port then boot the computer The computer automatically detects the external monitor If the external monitor works correctly the internal LCD may be faulty Go to Procedure 3 If the external monitor appears to have the same problem as the internal monitor system board may be faulty Go to Procedure 2 Procedure 2 Diagnostic Test Program Execution Check The Display Test program is store...

Page 83: ...ble And fluorescent lamp is connected to FL inverter board by HV cable Their cables may be disconnected from system board or FL inverter board Disassemble the computer following the steps described in Chapter 4 Replacement Procedures If the connection is loose reconnect firmly and restart the computer If the problem still occurs go to Procedure 4 34 Satellite P500 Maintenance Manual 960 Q08 ...

Page 84: ... lamp with a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If the problem still occurs perform Check 2 Check 2 LCD FL cable may be faulty Replace FL LCD cable with a new one following the instructions in Chapter 4 Replacement Procedure and test the display again If the problem still occurs perform Check 3 Check 3 FL inverter may be faulty Replace...

Page 85: ...re the test If any error is detected by the test go to Procedure 2 Procedure 2 Connector Check and Replacement Check The connection of optical disk drive and system board may be defective Otherwise they may be faulty Disassemble the computer following the steps described in Chapter 4 and perform the following checks Check 1 Make sure optical disk drive is firmly connected to the connector on syste...

Page 86: ...Troubleshooting Procedures Satellite P500 Maintenance Manual 960 Q08 37 Check 3 System board may be faulty Replace it with new one following the instructions in Chapter 4 ...

Page 87: ...perform Procedure 2 Procedure 2 Connector Check and Replacement Check MDC Modem Daughter Card is used as the modem for this computer MDC is connected to system board by connector CN27 Santa Rosa And also MDC is connected to system and LAN board by modem cable If modem malfunctions the connection of cable board and module may be defective Otherwise they may be faulty Disassemble the computer follow...

Page 88: ...DC may be faulty Replace it with a new one following the steps in Chapter 4 If the problem still occurs perform Check 4 Check 4 Cable between MDC and system board may be faulty Replace it with a new one following the instructions in Chapter 4 If the problem still occurs perform Check 5 Check 6 System board may be faulty Replace it with a new one following the instruction in Chapter 4 ...

Page 89: ...test program If any error is detected by the test go to Procedure 2 Procedure 2 Connector Check and Replacement Check The LAN function is embedded on system board If LAN malfunctions its connection is defective or LAN cable and system board may be faulty Check 1 Make sure LAN cable is firmly connected to the connector CN1 If the problem still occurs perform Check 2 No Separated LAN BOARD it s asse...

Page 90: ...Troubleshooting Procedures Satellite P500 Maintenance Manual 960 Q08 41 ...

Page 91: ...3 Replacement Check Procedure 1 Transmitting Receiving Check Before starting the test make sure the wireless communication switch is set in the ON position Check 1 Execute Wireless LAN test program to check the transmitting receiving function of wireless LAN You will need a second computer that can communicate by wireless LAN Perform the test following the instructions described in Chapter 3 If th...

Page 92: ...f the problem still occurs perform Check 2 Check 2 Make sure wireless LAN card Mini PCI is firmly connected to the CN2200 on system board If the connector is defective connect it firmly and perform Procedure 1 If the problem still occurs perform Check 3 Check 3 Make sure that wireless LAN antenna cables black and white are firmly connected to the connectors on Wireless LAN card If wireless LAN ant...

Page 93: ...following checks Check 1 Wireless LAN antenna may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 2 Check 2 Wireless LAN card may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check3 System board may be faulty ...

Page 94: ...ures below as instructed Procedure 1 Connector Check Procedure 2 Replacement Check Procedure 1 Connector Check The connection of sound system is shown in the following figure As the connection may be defective disassemble the PC and check each connection If the problem still occurs go to Procedure 2 45 Satellite P500 Maintenance Manual 960 Q08 ...

Page 95: ...Internal microphone Speaker may be faulty Replace it with a new one following the steps in Chapter 4 If the problem still occurs perform Check 5 Check 3 HP out may be faulty Replace it with a new one following the steps in Chapter 4 If the problem still occurs perform Check 5 Check 4 Volume control may be faulty Replace it with a new one following the steps in Chapter 4 If the problem still occurs...

Page 96: ...d Replacement Check The Fingerprint function is embedded on system board If Fingerprint malfunctions its connection is defective or Fingerprint cable and system board may be faulty Check 1 Make sure Fingerprint cable is firmly connected to the connector CN8 Santa Rosa If the problem still occurs perform Check 2 Check 2 Fingerprint cable may be faulty Replace it with a new one If the problem still ...

Page 97: ...fective or Bluetooth cable and system board may be faulty Check 1 Make sure Bluetooth cable is firmly connected to the connector CN13 Santa Rosa If the problem still occurs perform Check 2 Check 2 Bluetooth cable may be faulty Replace it with a new one If the problem s till occurs perform Check 3 Check 3 Bluetooth may be faulty Replace it with a new one following the steps in Chapter 4 If the prob...

Page 98: ...Test Program for Field Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 1 Chapter 3 Diagnostic Programs ...

Page 99: ...h Resolution Display Test 3 50 3 13 Multimedia Test 3 55 3 14 MEMORY2 Test 3 57 3 15 Error Codes and Error Status Names 3 59 3 16 Running Test 3 60 3 17 DMI INFOEMATION 3 62 3 17 1 Check DMI Information 3 62 3 17 2 Write DMI Information 3 62 3 18 Log Utilities 3 63 3 18 1 Operations 3 63 3 19 System Configuration 3 65 3 20 Running Test Edit Item 3 67 3 20 1 Function Description 3 67 3 20 2 Operati...

Page 100: ...on Option The Diagnostic Test Menu consists of the following functional tests System Test Memory Test Keyboard Test Display Test Floppy Disk Test Hard Disk Test Real Time Clock Test Cache Memory Test High Resolution Display Test Multimedia Test Memory2 Test FDD HDD Error Retry Count Set The following equipment is required to perform some of the diagnostic test programs The Diagnostics Disk all tes...

Page 101: ...se Check 1 You test disk is match this model ex disk is 14 but machine is 13 2 The M B EEPROM project type is math your test disk if not please use WDMI3 EXE to modify with right LCD size The following screen displays 4 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual Select item ESC Escape DIAGNOSTICS MENU 01 DIAGNOSTIC TEST 02 RUNNING TEST 03 DMI INFORMATION 04 LOG UTILITIES 05...

Page 102: ...Y TEST 09 HIGH RESOLUTION DISPLAY TEST 03 KEYBOARD TEST 10 MULTIMEDIA TEST 04 DISPLAY TEST 11 MEMORY2 TEST 05 FLOPPY DISK TEST 88 FDD HDD ERROR RETRY COUNT SET 06 HARD DISK TEST 99 EXIT TO DIAGNOSTICS MENU 07 REAL TIME CLOCK TEST 01 SYSTEM TEST Refer to Sections 3 4 through 3 14 for detailed descriptions of Diagnostics Tests 1 through 11 Item 88 sets the floppy disk drive and hard disk drive error...

Page 103: ...7 REAL TIME CLOCK TEST 88 FDD HDD ERROR RETRY COUNT SET 99 EXIT TO DIAGNOSTICS MENU DIAGNOSTICS MENU 01 DIAGNOSTIC TEST 02 RUNNING TEST 03 DMI INFORMATION 04 LOG UTILITIES 05 SYSTEM CONFIGURATION 06 OPTION 99 EXIT SYSTEM TEST 01 FAN ON OFF 02 Batter e y Test 03 CPU T 99 Exit mperature to DIAGNOSTIC TEST MENU DIAGNOSTIC TEST MENU 01 SYSTEM TEST 9 REAL TIME CLOCK TEST 02 MEMORY TEST 08 CACHE MEMORY ...

Page 104: ...ct NO to keep the test running even if an error is found Select YES to stop the test program when an error is found and display the HALT OPERATION screen as shown below HALT OPERATION 1 Test end 2 Continue 3 Retry These three selections have the following functions 1 Terminates the test program and exits to the subtest menu 2 Continues the test from the error 3 Restarts the test from the beginning...

Page 105: ...05 Conventional Memory Protected Mode Protected Mode 32MB MAX RAM Refresh Stress Test 03 KEYBOARD TEST 01 02 03 04 05 06 Pressed Key Display 109 KBD Pressed Key Display 105 KBD Pressed Key Display 104 KBD Hot Key Display 9 KBD Hot Key Display 1 KBD PS 2 Mouse Pointing 2Button 04 DISPLAY TEST 01 02 03 04 05 06 07 08 09 10 11 12 Character Attributes Character Set 80 25 Character Display 320 200 Grap...

Page 106: ...Data Cross Talk and Peek Shift Write Specified Address Read Specified Address Sequential Write W R C Specified Address 07 REAL TIME CLOCK TEST 01 02 03 Real Time Test Backup Memory Test Real Time Carry Test 08 CACHE MEMORY TEST 01 02 03 04 05 06 07 08 Constant Data Test Address Pattern Test Increment Decrement Test Bit Shift Pattern Test Write Disturb Test Checker Board Test Marching Test Working ...

Page 107: ...mes 3 3 No Test Name No Subtest Name 10 MULTIMEDIA TEST 01 02 03 04 Sequential Read Test Random Read Test Read Specified Address Test 1 point W R C Test 11 MEMORY2 01 02 03 04 All one zero Test Walking 1 Walking 0 Test Left Walking 1 Walking 0 Test Right Walking 1 Walking 0 Test Left Right This test cannot support ...

Page 108: ...Pro P500 Tests and Diagnostics Manual 11 BOIPCU EXE Program Version 1 0 03 27 2007 voltage 12522 mV Remaining capacity alarm 400 mAh temperature 24 4 C Remaining time alarm 10 min current 1330 mA Battery mode 0 average current 1327 mA AtRate 0 mA relative state of charge 93 At rate time to full 65535 min absolute state of charge 89 At rate time to empty 65535 min remaining capacity 3546 mAh At rat...

Page 109: ...CPU Temperature XX GPU Temperature XX NOTES If no external Graphics GPU not report temperature Subtest 04 3D HDD Protection Test 90d 1 For Field inspection T D This program judges by sampling five kinds of data shown below No Item Contents 1 Access platform An access platform is leveling The Fixture which fixes PC by 90 degree inclination is used 2 Test Fixture Vibration shock doesn t take a PCB a...

Page 110: ...ethod of PC are shown below Display of a Test Program The portion which PC and Test Fixture contact is green Set method of PC 3 Test1 Judgment If all data is less than ranges it will be OK X Z Upper Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 13 ...

Page 111: ... test program and the set method of PC are shown below Display of a Test Program Set method of PC 4 Test2 Judgment If all data is less than ranges it will be OK Upper Rear 14 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual ...

Page 112: ...test program and the set method of PC are shown below Display of a Test Program Set method of PC Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 15 5 Test3 Judgment If all data is less than ranges it will be OK Upper Right ...

Page 113: ...test program and the set method of PC are shown below Display of a Test Program Set method of PC 16 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 6 Test4 Judgment If all data is less than ranges it will be OK Upper Front ...

Page 114: ...OK 8 Inspection Judgment If all data is less than ranges it will be OK 9 Setting Calibration data When an inspection result is O K calibration at HPC Upper Left 2 Test Result A test result is displayed when a test is completed A display of result is O K or NG And an error flag is returned at the end of a program OK is 0 NG is 1 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 17 ...

Page 115: ...Test Program for Field 18 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual ...

Page 116: ... Subtest 01 Conventional Memory This subtest first writes test data patterns to conventional memory 0 to 640 KB then reads the new data and compares the result with the original data patterns If a compare error occurs the write data read data and test address display on the screen Addresses are displayed in 4KB increments during the test Test Process 1 Byte Enable Test One bit write 8 bit read is ...

Page 117: ...ata Test data CCAA5533H 80000000H 2 Byte Enable Test One bit write 16 bit read is executed and the new data is compared with the original data Test data CCAA5533H 80000000H 3 Data bus test One bit write 16 bit read is executed and the new data is compared with the original data Test data 1H 2H 4H 8H 10H through 80000000H 4 Fixed data test 16 bit write 16 bit read is executed and the new data is co...

Page 118: ... 16 bit read is executed and the new data is compared with the original data Test data 1H 2H 4H 8H 10H through 80000000H 4 Fixed data test 16 bit write 16 bit read is executed and the new data is compared to the original data Test data FFFFFFFFH 00000000H 80018001H 5 Address pattern test 16 bit write and 16 bit read of address pattern data is executed and the new data is compared with the original...

Page 119: ...ad operations depending on the memory size Subtest 05 Stress Test This subtest writes the following 16KB data patterns to the Write Read Buffer in conventional memory data FFFFFFFFFFFFFFFF0000000000000000 5555555555555555AAAAAAAAAAAAAAAA CCCCCCCCCCCCCCCC3333333333333333 0000000000000000FFFFFFFFFFFFFFFF AAAAAAAAAAAAAAAA5555555555555555 3333333333333333CCCCCCCCCCCCCCCC FFFFFFFFFFFFFFFF00000000000000...

Page 120: ...lay 109 Keyboard When you execute this subtest the keyboard layout is drawn on the display When any key is pressed the corresponding key on the screen changes from light to dark Holding a key down enables the auto repeat function which causes the key s display character to blink Press Key Display Layout of a keyboard 109 keys Subtest 02 Pressed Key Display 105 Keyboard This subtest is used for the...

Page 121: ...for the 1 hot key and functions the same as Subtest 1 WLAN Subtest 06 PS 2 Mouse Pointing This subtest checks the function of mouse as shown below A Pointing device mouse B Mouse buttons Please move cursor to upper left and press left button screen will display PRESS in left rectangle move cursor to lower right and press right button screen will display PRESS in right rectangle the program exit If...

Page 122: ...Test Program for Field Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 25 LEFT PRESS RIGHT PRESS TOUCH_PAD TEST Please Do Not Press the Left and Right Button At The Same Time ...

Page 123: ...tributes are blue red magenta cyan yellow and white These seven colors each display a background color foreground color and high resolution color The screen below displays when this subtest is executed CHARACTER ATTRIBUTES NEXT LINE SHOWS NORMAL DISPLAY NNNNNNNNNNNNNNNNNNNNNNNNNNNNNNNN NEXT LINE SHOWS INTENSIFIED DISPLAY IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII NEXT LINE SHOWS REVERSE DISPLAY RRRRRRRRRRRR...

Page 124: ... the character codes 00H FFH using Mode 01H 40 25 The screen below displays when this subtest is executed CHARACTER SET IN 40 25 Press Enter Key To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu Satellite P500 and Satellite Pro P500 Tests and ...

Page 125: ...6789 Ù ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdefghIjklmnopqrs 0123456789 Ù ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdefghIjklmnopqrst 0123456789 Ù ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdefghIjkl mnopqrstu 0123456789 Ù ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdefghIjklmnopqrstuv Shifted to the left one letter by one letter 23456789 Ù ABCDEFGHIJKLMNOPQRSTUVWXYZ _ abcdef gh I j k l mnopqrst 3456789 Ù ABCDEFGHIJKLMNOPQRSTUVWXYZ _ ...

Page 126: ...shows the displays when this subtest is executed Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 29 320 200 GRAPHICS DISPLAY COLOR SET 0 4 GREEN RED YELLOW CYAN MAGENTA WHITE Press ENTER to display the following sixteen colors black blue green cyan red magenta brown white dark gray light blue light green light cyan light red light magenta yellow and intensified white ...

Page 127: ...0 GRAPHICS DISPLAY 13 30 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual Press Enter KEY 64 gradations of red are displayed 64 gradations of green are displayed 64 gradations of blue are displayed 64 gradations of white are displayed To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break i...

Page 128: ...n cyan red magenta brown white dark gray light blue light green light cyan light red light magenta yellow and intensified white 640 200 GRAPHICS DISPLAY 6 EVEN DOTS ODD DOTS ALL DOTS DRIVEN DRIVEN DRIVEN 640 200 GRAPHICS DISPLAY E BLACK DARK GRAY BLUE LIGHT BLUE GREEN LIGHT GREEN CYAN LIGHT CYAN RED LIGHT RED MAGENTA LIGHT MAGENTA BROWN YELLOW WHITE INTENSIFIED WHITE Press Enter KEY To exit this s...

Page 129: ... this subtest is executed 640 350 GRAPHICS DISPLAY 10 BLACK DARK GRAY BLUE LIGHT BLUE GREEN LIGHT GREEN CYAN LIGHT CYAN RED LIGHT RED MAGENTA LIGHT MAGENTA BROWN YELLOW WHITE INTENSIFIED WHITE Press Enter KEY Press ENTER to display the following 16 colors black blue green cyan red magenta brown white dark gray light blue light green light cyan light red light magenta yellow and intensified white u...

Page 130: ...IGHT MAGENTA BROWN YELLOW WHITE INTENSIFIED WHITE Press Enter KEY To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 33 ...

Page 131: ...0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 000000000000000000000000000000000000000000000000000000000000000 To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu 34 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual ...

Page 132: ...HHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHH...

Page 133: ... shown below 640 480 GRAPHICS DISPLAY CYAN WHITE YELLOW To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu 36 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual ...

Page 134: ...and intensified white The screen below displays when this subtest is executed 640 480 COLOR ATTRIBUTE DISPLAY 0 1 2 3 4 5 6 7 8 9 A B C D E F Press Enter Key Pressing Enter executes VRAM mapping test which indicates vertical lines Press Enter to execute the VRAM mapping test which displays a horizontal line at one dot intervals using Mode 12 Satellite P500 and Satellite Pro P500 Tests and Diagnost...

Page 135: ...n the next version 38 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual Press Enter Key Press Enter to execute the VRAM mapping test which displays a vertical line at four dot intervals using Mode 12 Press Enter Key Press Enter to display VRAM mapping test using the all dots Mode ...

Page 136: ...500 Tests and Diagnostics Manual 39 Press Enter Key To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu ...

Page 137: ...d green and blue as shown in the following display Black Red Green Blue Gray Red Gradation Green Gradation Blue Gradation White Red Gradation Green Gradation Blue Gradation To exit this subtest and return to the Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu ...

Page 138: ...een The Floppy Disk Test contains five subtests that test the FDD Move the highlight bar to the subtest you want to execute and press Enter Subtest 01 Sequential Read This subtest sequentially reads all the tracks Tracks 0 to 79 on the floppy disk Subtest 02 Sequential W R C This subtest continuously writes the data pattern B5ADADh to all the specified tracks selected in Subtest 01 The data patter...

Page 139: ...m Subtest 02 It writes specified data to a specified track and head Use the Log Utilities see Section 3 21 to specify the track number and head number where the error s occurred during Subtest 02 The following message displays on the screen to enter the test data track number and head number TEST DATA TRACK NO 00 79 HEAD NO 0 1 Subtest 05 Read Specified Address This subtest reads data from a speci...

Page 140: ...sk A password is necessary to execute the Hard Disk Test The password is hard disk Subtest 01 Sequential Read This subtest sequentially reads all the tracks on the HDD starting at track 0 When all tracks have been read the test starts at the maximum track and reads sequentially back to track 0 Subtest 02 Address Uniqueness This subtest need very long time This subtest writes unique address data to...

Page 141: ...cified data to a specified LBA Use the Log Utilities see Section 3 18 to specify the LBA number where the error s occurred during Subtest 01 The following message displays on the screen to enter the test data and Sector count TEST DATA SECTOR COUNT 01 39 START ADDRESS 00000000 MAX Address Subtest 06 Read Specified Address NOTE This subtest is designed to run with the Test Loop set to NO This subte...

Page 142: ... the HDD The following message displays on the screen to enter the test data TEST DATA 37b3H Subtest 08 W R C Specified Address This subtest writes specified data to a specified sector count then reads and compares the result The following message displays on the screen to enter the test data sector count TEST DATA 37b3H SECTOR COUNT 01 39 START ADDRESS 00000000 Max Address ...

Page 143: ...TEST Current date mm dd yyyy Current time hh mm ss Enter new date mm dd yyyy Enter new time hh mm ss Press Enter key to exit test 2 If the current date is not correct enter the correct date at the Enter new date prompt and press Enter The following prompt displays Enter new time 3 If the current time is not correct enter the correct time using a 24 hour format and press Enter NOTE If NO is selecte...

Page 144: ...n REAL TIME CARRY TEST Current date 12 31 1999 Current time 23 59 55 Press Enter key to exit test The following is the display after the date carry function is executed REAL TIME CARRY TEST Current date 01 01 2000 Current time 00 00 01 Press Enter key to exit test To exit this subtest and return to the Real Time Clock menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Pre...

Page 145: ...ory and saves it into RAM The subtest then writes constant data FFFFH AAAAH 5555H 0101H 0000H reads the new data and compares the result with the original data pattern The original cache memory content is then restored to the cache memory Subtest 02 Address Pattern Test This subtest reads the contents of cache memory and saves it into RAM The subtest then writes address data patterns 0000H 0001H 0...

Page 146: ...ory Subtest 06 Checker Board Test This subtest reads the contents of cache memory and saves it into RAM The subtest then writes the checker board data data which is inverted front back and left right reads the new data and compares the result with the original data The original cache memory content is then restored to the cache memory Subtest 07 Marching Test This subtest reads the contents of cac...

Page 147: ...024 768 mode 2 Bank change test Writes 1 byte data in order 0 1 through Fh and compares the result at every bank to the original data patterns 3 Bit shift data test Writes 01h data into addresses A000 0000h through A000 FFFFh for each bank reads the new data and then compares the results with the original data Data is then shifted 1 bit to the left and all bits 01h 02h 04h 08h through 80h are test...

Page 148: ...llite P500 and Satellite Pro P500 Tests and Diagnostics Manual 51 640 480 256 Press Enter key 0 1 2 3 4 5 6 256 letter types indication 64 gradations WHITE 64 gradations RED 64 gradations GREEN 64 gradations BLUE To exit this subtest and return to the High Resolution Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for T...

Page 149: ...atellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 800 600 256 Press Enter key 0 1 2 3 4 5 6 256 letter types indication 64 gradations WHITE 64 gradations RED 64 gradations GREEN 64 gradations BLUE To exit this subtest and return to the High Resolution Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for T...

Page 150: ...llite P500 and Satellite Pro P500 Tests and Diagnostics Manual 53 1024 768 256 Press Enter key 0 1 2 3 4 5 6 256 letter types indication WHITE 64 gradations RED 64 gradations 64 gradations GREEN 64 gradations BLUE To exit this subtest and return to the High Resolution Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for ...

Page 151: ...HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHH...

Page 152: ... 42 lines surrounded by a high resolution white frame To exit this subtest and return to the High Resolution Display Test menu Press Enter if NO was selected for Test Loop on the Test Parameter Menu Press Ctrl break if YES was selected for Test Loop on the Test Parameter Menu Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual 55 ...

Page 153: ...lected for Test Loop on the Test Parameter Menu the screen will remain blank while the subtest is executing When the test is complete the Multimedia Test menu displays If YES is selected for Test Loop on the Test Parameter Menu the Test Status screen displays while the subtest is executing Press Ctrl break to return to the Multimedia Test menu Subtest 02 Random Read Test This subtest randomly read...

Page 154: ...eudorandom sequence generator The test checks address error FFFFFFFFFFFFFFFF0000000000000000 0000000000000000FFFFFFFFFFFFFFFF Subtest 02 Walking 1 Walking 0 test Left This subtest uses running one running zero patterns This test sequence allows also to checking system bus in maximum noise conditions The following test sequence is written 7FFF7FFF7FFF7FFF8000800080008000 BFFFBFFFBFFFBFFF40004000400...

Page 155: ...ers 7FFF7FFF7FFF7FFF8000800080008000 BFFFBFFFBFFFBFFF4000400040004000 DFFFDFFFDFFFDFFF2000200020002000 FFFBFFFBFFFBFFFB0004000400040004 FFFDFFFDFFFDFFFD0002000200020002 FFFEFFFEFFFEFFFE0001000100010001 80008000800080007FFF7FFF7FFF7FFF 4000400040004000BFFFBFFFBFFFBFFF 0004000400040004FFFBFFFBFFFBFFFB 0002000200020002FFFDFFFDFFFDFFFD 0001000100010001FFFEFFFEFFFEFFFE ...

Page 156: ...cted Mode Not Changed Other Error FDD 01 Bad Command Error 02 Address Mark Not Found 03 Write Protected 04 Record Not Found 06 Media Change Line Error 08 DMA Overrun Error 09 DMA Boundary Error 0C Select Media Error 10 CRC Error 20 FDC Error 40 Seek Error 80 Time Out Error Other Error HDD 01 Bad Command Error 02 Bad Address Mark Error 04 Record Not Found 05 HDC Not Reset Error 07 Drive Not Initial...

Page 157: ...t E0 Status Error F0 No Sense Error Other Error Cache Memory 02 Protect Mode Error 03 Caching Error Other Error Multimedia 01 Write Error 0F Invalid Drive 15 Drive Not Ready Other Error NOTE If error status name is Other Error please reference the Error Code for error information 60 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual ...

Page 158: ... Test 3 If the test completes successfully an PASS sign with blue letters displays on the screen 4 If the test fails or is interrupted before completion an FAIL sign with red letters displays on the screen 5 If running item not select an NOITEM sign with green letters display on the screen 6 All errors which occur during execution of the Running Test are logged in the Log File 7 This program is ex...

Page 159: ...e Satellite XXXXXX 3 Version TOSHIBA Part Number 4 Serial Number Serial Number 5 UUID Number xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx OEM Strings Type 11 1 OEM String xxxxxxxxxxxxxxxxxxxxxxxxxxx On Board LAN MAC 1 MAC ADR xxxxxxxxxxxx DVD Region Code 1 User Change Time X 2 Region Code X 3 17 2 Write DMI Information The Write DMI Information program contains the following information for the computer 1 Manuf...

Page 160: ...ite XXXXXXXX 8 a SLP2 0 Build Sig 1 Non OS 2 OS 2 b Wireless LAN ID 001E4CXXXXXX 12 c AC Adapter Select 1 65W 2 75W 3 95W 4 120W 1 0 Exit Please Select 1 c To Modify DMI String Current Data of EEPROM Toshiba 1 Enter the Manufacture Name TOSHIBA Your Keyin is TOSHIBA This is your keyin data EEPROM return TOSHIBA This is read from eeprom back Press any key to continue Note Please Check New DMI Infor...

Page 161: ... 6 Write data WD 7 Read data RD 8 Error Name ERROR NAME DETAILS 3 18 1 Operations 1 Select 04 and press Enter in the Diagnostics Menu to log error information into RAM or onto a floppy disk Error information is displayed in the following format XXXX ERRORS PASSCOUNT XXXX CNT TEST PASS STS ADDR WD RD ERROR NAME DETAILS 001 FDD 02 0000 180 0000001 00 00 WRITE PROTECTED 002 FDD 01 0000 120 0000001 00...

Page 162: ...e 4 key erases all error log information in RAM The 5 key reads the log information from a floppy disk The 6 key writes the log information to a floppy disk The 7 key save the log information to a floppy disk The following are the test abbreviations for each Diagnostics Test Test Name Test Abbreviations System Test ROM Memory Test RAM Keyboard Test KBD Display Test CRT Floppy Disk Test FDD Hard Di...

Page 163: ...VX XX KBC VER XXXX MAC ADDRESS XXXXXXXXXXXX 0 ASYNC ADAPTER 1 HDD DRIVE S XXXXXXXXXXXXXXXXXXXXXXXXXX FW Rev XXXXXXXX CUR LBA XXXXXXXX ORG LBA XXXXXXXX BATTERY TYPE XXXXXXXXXX XXXMB MEMORY SIZE XXX CPU 1 Vedio Chip XXXXXXXXXXXXX 1 ODD DRIVE S XXXXXXXX FW Rev XXXX Press Enter to return to the Diagnostics Menu 66 Satellite P500 and Satellite Pro P500 Tests and Diagnostics Manual ...

Page 164: ...01 System Test Subtest 01 ROM Checksum 02 Memory Test Subtest 01 Conventional Memory 02 Memory Test Subtest 02 Protect Mode 02 Memory Test Subtest 03 Protect Mode 32MB Max 02 Memory Test Subtest 04 RAM Refresh 04 Display Test Subtest 01 VRAM W R C 04 Display Test Subtest 02 Character Attribute Set 04 Display Test Subtest 03 Character Set 04 Display Test Subtest 04 80 25 Character Display 04 Displa...

Page 165: ...error is found Select YES to stop the test program when an error is found NOTE All errors which occur during execution of the Running Test are logged in the Log File 3 Press Insert to add a subtest 4 Press Delete to remove the selected subtest 5 Press Enter when you have finished editing the Running Test list 6 The following message displays Do you want to save the data Save to disk Do not save 7 ...

Page 166: ...tatus Screen does not display during all the tests See the specific test description Sections 3 4 through 3 14 The following Test Status screen displays during most tests See the description of each test Sections 3 4 through 3 14 for specific screen information Test Name Sub Test 0101 Pass Count 00000 Error Count 00000 Write Data 00 Read Data 00 Address 00000000 Status 00 Test Name Displays the na...

Page 167: ...h have occurred during the test Write Data Displays only the test data that has failed to compare during the test while being written during the test Read Data Displays test data that has failed to compare during the test while being read during the test Test Address Displays the Test Address The format differs for each test Error Status Displays the error status Error Name Displays the name of th...

Page 168: ...am and exits to the subtest menu 2 Continues the test from the error 3 Restarts the test from the beginning Use the arrow keys to move the cursor to the desired option and press Enter 3 21 5 How to enter data Letters which must be entered are always shown in Simultaneous entries are displayed by a mark For example a Enter Press the a key then press the Enter key Ctrl c Press the Ctrl key and the c...

Page 169: ...Replacement Procedures Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 i Chapter 4 Replacement Procedures ...

Page 170: ...rque 4 6 Grip Color 4 6 Screw Notation 4 7 4 2 Battery pack 4 8 4 3 PC card 4 10 4 4 HDD MAIN HDD 4 12 4 5 Optical disk drive 4 16 4 6 HDD SECOND HDD 4 18 4 7 Memory module 4 22 4 8 Keyboard 4 25 4 9 Wireless LAN card 4 28 4 10 Display assembly 4 31 4 11 Cover assembly 4 36 4 12 Touch pad 4 40 4 13 USB board 4 43 4 14 System board 4 44 4 15 CPU 4 47 4 16 LCD unit FL inverter 4 50 4 17 Application ...

Page 171: ...emove memory slot cover 4 23 Figure 4 7 2 Remove a memory module 4 23 Figure 4 7 3 Insert a memory module 4 24 Figure 4 8 1 Remove screws for KB Holder 4 26 Figure 4 9 1 Wireless LAN card 4 28 Figure 4 9 2 Remove a wireless LAN card 4 29 Figure 4 9 3 Cables layout on motherboard 4 30 Figure 4 10 1 Remove the screws securing display assembly 4 31 Figure 4 10 2 Remove the screws from bottom side 4 3...

Page 172: ...e the system board 4 45 Figure 4 15 1 Remove the CPU heat sink 4 47 Figure 4 15 2 Remove the CPU 4 48 Figure 4 15 3 Apply silicon grease 4 49 Figure 4 16 1 Remove the display mask 4 50 Figure 4 16 2 Remove the inverter 4 51 Figure 4 16 3 Remove the LCD unit 4 52 Figure 4 16 4 Remove the LCD hinge 4 53 Figure 4 17 1 Intel AMD Thermal pad on North Bridge 4 55 Figure 4 17 2 Apply silicon grease on No...

Page 173: ...evant section numbers in this manual In all cases when removing an FRU the battery pack must also be removed When repairing an FRU that is the potential cause of a computer fault use the chart to determine the order in which FRUs need to be removed The tilt stand if it is installed can be removed without any other FRUs removed Chart Notation The chart shows the case for the following example Remov...

Page 174: ...he battery installed to the computer is typically already charged the risk of electric shock remains even when the AC adapter is unplugged from the socket To prevent electric shock always take off any metal jewelry or accessories such as necklaces bracelets or rings before working on the computer Never work with wet or moist hands 3 Take care not to injury yourself on any edges or corners CAUTION ...

Page 175: ...iagnostic tests described in Chapter 2 to determine which FRU is the cause of the fault 5 Do not perform any unnecessary work Always work in accordance with the disassembly and reassembly procedures in this manual 6 Keep parts removed from the computer in a safe place away from the computer where they will not be damaged or interfere with your work 7 Disassembling requires the removal of a large n...

Page 176: ...he plate and connector are at the same height and that the cable is fixed in the correct position Pull the cable to ensure that it is securely connected If the cable is disconnected from the connector reconnect it making sure that you lift the pressure plate high enough to insert fully the cable For spring connectors lifting up the stopper frees the cable and allows it to be pulled out To reconnec...

Page 177: ... installed all FRUs correctly and do not have any screws left over Using an incorrect screw may damage the thread or screw head and result in the FRU not being securely fastened in place After installing FRUs check that the computer operates correctly Tools and Equipment For your safety and the safety of the people around you it is important that you use Electrostatic Discharge ESD equipment Corre...

Page 178: ...5 N m 2 5 kgf cm NOTE To prevent damage to THIN HEAD screws press along the axis of the screwdriver while turning the screw This is because the contact area between the screw and driver is less than for a pan head screw standard pan shaped screw head Grip Color Some screws have a colored grip area to help you determine the length of the screw Even numbered length screws Brown G rip a re a Odd numb...

Page 179: ...ance of the computer easier markings of the kinds of the screws including the types and lengths are indicated on the computer body Format Screw shape Screw length mm Screw shape B Bind screw F Thin head screw S Super thin head screw T Tapping screw U Other screws Unique screws pan head stud etc Example B6 6mm bind screw ...

Page 180: ...assemble twist or bend the battery pack 1 Turn off the power of the computer 2 Disconnect the AC adapter and all external devices from the computer 3 Turn the computer upside down 4 Slide and hold the battery release latch 2 to free the battery pack after moving the battery release latch 1 into it unlock position pick the battery pack out of the computer from fillister Figure 4 2 1 Remove the batt...

Page 181: ...always the used battery pack in accordance with the laws and ordinances of your local authority Use only the batteries approved by Toshiba NOTE Check visually the battery terminals and clean off any dirt with a dry cloth 1 Turn off the power of the computer 2 Disconnect the AC adapter and all external devices from the computer 3 Attach the battery cover to the battery pack 4 Insert the battery pac...

Page 182: ...will pop out PCMCIA Card when you release it And NEW Card same as PC card Then press the card once more to eject a card 2 Grasp one of PC card and remove it NOTE If a PC card is not inserted all the way the eject button may not pop out Be sure to push a PC card firmly and press the eject button again Figure 4 3 1 Remove a PC card Installing a PC card The following describes the procedure for inser...

Page 183: ...Procedures 1 Make sure the PC card does not stick out 2 Insert a PC card and press it until it is securely connected Figure 4 3 2 Insert a PC card Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 11 ...

Page 184: ...use data loss or damage to the device 1 Turn the computer upside down 2 Remove the following screws securing a HDD slot cover and remove a HDD slot cover M2 5 4 0B FLAT BIND screw x2 3 Remove the following screws securing the HDD assembly M2 5 3 0B FLAT BIND screw x2 4 Disconnect the HDD assembly from the connector on the system board Figure 4 4 1 Turn the computer upside down Satellite P500 and S...

Page 185: ... Procedures CAUTION When a HDD is installed they are installed in the position as the following figure Figure 4 4 2 Remove the MAIN HDD assembly Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 13 ...

Page 186: ...rocedures 5 Remove the following screws securing the HDD holder and remove the HDD holder M3 0 3 0B FLAT BIND screw x4 Figure 4 4 3 Remove MAIN HDD Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 14 ...

Page 187: ...nstall a HDD to the HDD holder and secure it with the following screws M3 0 3 5F FLAT BIND screw x4 NOTE Although they are 3mm head screws screw torque must be set in 2 5kg cm for four screws securing the HDD holder 2 Insert the HDD assembly into the HDD slot and connect it carefully to the MAIN HDD on the system board 3 Secure the HDD assembly with the following screw M2 5 4 0B FLAT BIND screw x2...

Page 188: ...The following describes the procedure for removing an optical disk drive See Figure 4 5 1and 4 5 2 1 Remove MAIN HDD Slot cover and next remove the following screws securing an optical disk drive M2 5 3 0B FLAT BIND screw x1 2 Disconnect an optical disk drive toward the arrow direction from the connector CN26 on the system board Figure 4 5 1 Remove an optical disk drive Satellite P500 and Satellit...

Page 189: ... 1 Attach the ODD bracket to an optical disk drive and secure it with the following screws M2 0 3 0 Flat BIND screw x2 2 Insert an optical disk drive assembly into the slot and connect it to the connector CN26 on the system board 3 Secure the ODD drive with the following screw M2 5X5 0 Flat BIND screw x1 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 17 ...

Page 190: ...cause data loss or damage to the device 4 Turn the computer upside down 5 Remove the following screws securing a HDD slot cover and remove a HDD slot cover M2 5 4 0B FLAT BIND screw x2 6 Remove the following screws securing the HDD assembly M2 5 3 0B FLAT BIND screw x2 7 Disconnect the HDD assembly from the connector on the system board Figure 4 6 1 Turn the computer upside down Satellite P500 and...

Page 191: ...Procedures CAUTION When a HDD is installed they are installed in the position as the following figure Figure 4 6 2 Remove the SECOND HDD assembly Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 19 ...

Page 192: ... 8 Remove the following screws securing the HDD holder and remove the HDD holder M3 0 3 0B FLAT BIND screw x4 Figure 4 6 3 Remove the screws and HDD holder Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 20 ...

Page 193: ...all a HDD to the HDD holder and secure it with the following screws M3 0 3 5F FLAT BIND screw x4 NOTE Although they are 3mm head screws screw torque must be set in 2 5kg cm for four screws securing the HDD holder 10 Insert the HDD assembly into the HDD slot and connect it carefully to the MAIN HDD on the system board 11 Secure the HDD assembly with the following screw M2 5 4 0B FLAT BIND screw x2 ...

Page 194: ...le or the computer itself Do not touch memory module terminals Any dirt on the terminals may cause memory access problems Never press hard or bend a memory module Removing a memory module To remove a memory module confirm that the computer is in boot mode Then perform the following procedure See Figure 4 7 1 to 4 7 2 1 Loose the screw securing the memory slot cover 2 Remove the memory slot cover 3...

Page 195: ...Replacement Procedures Figure 4 7 1 Remove memory slot cover Figure 4 7 2 Remove a memory module Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 23 ...

Page 196: ...rt a memory module Inserting a memory module with the power on might damage the module or the computer itself Never press hard or bend a memory module 2 Install the memory slot cover and secure it with the screw 3 When the power of the computer is turned on the computer checks automatically the memory size Confirm that the new memory is detected correctly 4 If the memory is not detected check that...

Page 197: ...ndling the keyboard always hold it by the frame and do not touch the keycap 1 Upside down the computer 2 Open the display 3 Remove KBD holder Insert your finger into the slot between the KBD holder and the keyboard Then lift up the keyboard cover to remove it 4 Loose the screw securing KBD Holder M2 5x3 0B Flat BIND screws x4 5 Insert your finger into the keyboard slot and keyboard Then lift up th...

Page 198: ...Replacement Procedures Figure 4 8 1 Remove screws for KB Holder Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 26 ...

Page 199: ...e for installing the keyboard 1 Turn the keyboard upside down and place it on the palm rest as its face down Connect the keyboard flexible cable to the connector on the system board 2 Slide and set the speaker cover assembly and secure it with the following screw M2 5 3 0B FLAT BIND screw x4 3 Install the keyboard brace by pressing it from the topside ...

Page 200: ...uring wireless LAN card cover and remove it And remove screw of wireless board 2 5 0 x 4 0B BIND screw x3 2 Disconnect the wireless LAN antenna cable from the connectors on a wireless LAN card 3 Open the left and right latches holding a wireless LAN card and remove a wireless LAN card from the connector on the system board Figure 4 9 1 Wireless LAN card Satellite P500 and Satellite Pro500 Maintena...

Page 201: ...Replacement Procedures Figure 4 9 2 Remove a wireless LAN card Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 29 ...

Page 202: ...re screws 2 Connect the wireless LAN antenna cable to the terminals on a wireless LAN card 3 Put the wireless LAN antenna cable on the right location from the guide Antenna cable locate top USB cable locate bottom and FM cable locate middle Stick the tape of cable on the surface If fail to stick replace tape with new adhesive tape see Figure 4 9 3 Figure 4 9 3 Cables layout on motherboard Satellit...

Page 203: ...4 10 1 to 4 10 5 1 Close the display and turn the computer upside down 2 Remove the battery pack See Figure 4 2 1 3 Open the MAIN HDD Door and remove Optical Drive Disk Figure 4 10 1 Remove the screws securing display assembly 4 Open the SECOND HDD Door 5 Remove the screws from the bottom side Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 31 ...

Page 204: ...ws from bottom side 6 Disassemble KBD Holder and Keyboard screw See Figure 4 8 1 7 Remove the screws from the top side and remove the cover Figure 4 10 3 Remove the screws from top side Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 32 ...

Page 205: ...ull out the wireless LAN antenna and LCD cables from the guide Figure 4 10 4 Remove the Wireless Antenna and LCD cable Opening the display to 135degree and remove the hinge screw M2 5 6 5 FLAT BIND screw x6 Locktight Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 33 ...

Page 206: ...s Figure 4 10 5 Remove the hinge screws 11 Pulling out the pole of hinge from the hole of hinge assembly remove the display assembly from the base assembly Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 34 ...

Page 207: ...the mask seal on them M2 5 6 5 FLAT BIND screw x6 Locktight NOTE Be sure to apply the locktight to the screws instructed in the figure above 3 Connect the LCD harness to the connector on the system board 4 Arrange the wireless antenna cables along the guide front and secure them with guide 5 Pass the cables to the back of computer through the slot 6 Arrange the wireless LAN antenna along the guide...

Page 208: ...4 11 3 1 Turn over the computer 2 Remove the following screws securing the cover assembly from the back and bottom of computer M2 5 2 0 FLAT BIND screw Back x5 M2 5 6 5 FLAT BIND screw Back x11 M2 5 8 0 FLAT BIND screw Back x6 M2 5 4 0 FLAT BIND screw Back x3 Figure 4 11 1 Remove the screws back Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 36 ...

Page 209: ...the cover assembly from the base assembly Figure 4 11 2 Remove the screws front and cover assembly 4 Disconnect the touch pad flat cable Fingerprint cable from the connector on the system board Figure 4 11 3 Disconnect the touch pad flat cable Fingerprint cable Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 37 ...

Page 210: ...500 and Satellite Pro500 Maintenance Manual 960 Q08 4 38 5 Remove the following screws securing the cover assembly from the front of computer Pull up and remove the cover assembly from the base assembly M2 5 6 5 FLAT BIND screw Front x7 ...

Page 211: ... Be careful not to catch the cables between cover assembly and base assembly 2 Connect the touch pad flat cable to the connector on the system board 3 Secure the cover assembly with the following screws from the back and bottom of computer M2 5 2 0 FLAT BIND screw Back x5 M2 5 6 5 FLAT BIND screw Back x11 M2 5 8 0 FLAT BIND screw Back x6 M2 5 4 0 FLAT BIND screw Back x3 4 Free the cable from cable...

Page 212: ...ouch pad flat cable Fingerprint cable from the connector on the touch pad 2 Remove the following screws securing the touch pad plate M2 0 3 0B SUPER THIN HEAD screw x6 3 Remove the touch pad board and touch pad plate 4 Peel off and remove the touch pad from the cover assembly Figure 4 12 1 Remove the touch FFC and Fingerprint cable Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 4...

Page 213: ...Replacement Procedures Figure 4 12 2 Loose the M2 5x3 screw Figure 4 12 3 Remove the touchpad and touchpad board Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 4 41 ...

Page 214: ...o that it can not be used after peeling off from the computer Be sure to stick a new touch pad When sticking the touch pad be careful not to get the bubbles under the touch pad 2 Stick and install the touch pad on the cover assembly 3 Install the touch pad plate and secure it with the following screws M2 5 3 0 SUPER THIN HEAD screw x8 4 Stick the insulator on the touch pad plate 5 Connect the touc...

Page 215: ...low screws and then incline pull out USB board M2 5x6 5 FLAT BIND screw x2 Figure 4 13 1 Remove the USB Board Installing the USB board 1 Insert the USB board into base case and connect USB board cable Modem cable 2 Fix the below screws M2 5x6 5 FLAT BIND screw x2 NOTE Be careful not to catch the cables between cover assembly and base assembly Satellite P500 and Satellite Pro500 Maintenance Manual ...

Page 216: ...configuration Also update with the latest BIOS as described in Appendix G BIOS Rewrite Procedures and with the latest EC KBC as described in Appendix H EC KBC Rewrite Procedures Removing the system board The following describes the procedure for removing the system board See Figure 4 14 1 to 4 14 2 1 Disconnect the power cable from the system board Power Cable Figure 4 14 1 Disconnect the power ca...

Page 217: ... MDC CABLE and TV F ANTENNA from the connector on the system board 3 Remove the following screws securing the fan and the system board and remove the system board M2 5 6 5 screw x2 M2 5 6 5 screw x3 Figure 4 14 2 Remove the system board Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 45 ...

Page 218: ...installing the system board 1 Secure the system board with the following screws M2 5 6 5 screw x3 2 Secure the fan with the following screws M2 5 6 5 screw x2 3 Connect the speaker cable LCD CABLE ANTENNA CRT cable USB cable FM CABLE MDC CABLE and TV F ANTENNA to the connector on the system board 4 Connect the power cable to the connector on the system board ...

Page 219: ... from the connector on the system board 2 Remove the following screws securing the heat sink holder along 1 to 4 M2 2 SPRING screw x4 NOTE When removing the heat sink holder be sure to remove the screws in the reverse order of the number marked on the holder 3 Remove the CPU heat sink Figure 4 15 1 Remove the CPU heat sink Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 47 ...

Page 220: ...Fix the CPU by rotating the cam 120 degrees to the clockwise with a flat blade screwdriver 4 If there is already silicon grease on the CPU clean it with a cloth Using a special applicator apply silicon grease so that the CPU chip on the CPU is completely covered 5 Please apply 0 1cc silicon grease Shinetsu 7762 for each repair And apply Thermal pad for N bridge VGA V RAM for each repair NOTE Apply...

Page 221: ...re them with the following screws along 1 to 4 M2 2 SPRING screw x4 7 Connect the Heat sink cable to the connector on the system board NOTE When securing the heat sink holder be sure to secure the screws in the order of the number marked on the holder Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 49 ...

Page 222: ...wing describes the procedure for removing the LCD unit and FL inverter See Figure 4 16 1 to 4 16 4 Remove Screw MYLAR cover X8 1 Remove the following screws securing the display mask M2 5 6 5 screw X8 2 Insert your finger between the edge of the display mask and the LCD and remove the display mask while releasing the latches of display mask Figure 4 16 1 Remove the display mask Satellite P500 and ...

Page 223: ...the connectors CN1 on the inverter 5 Disconnect the HV harnesses from the connectors CN2 on the inverter 6 Remove the FL inverter while peeling off the double sided tape CN1 LCD harness Inverter Insulator CN2 HV harness Double sided tape Figure 4 16 2 Remove the inverter Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 51 ...

Page 224: ...ttom edge of the LCD unit on the display cover lift only the top edge of the LCD unit After peeling off the CONDUTIVE tape disconnect the LCD harness from the connector on the back of the LCD 9 Remove the LCD unit LCD HARNESS Figure 4 16 3 Remove the LCD unit Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 52 ...

Page 225: ...0 Remove the following screws securing the LCD support LCD unit side and remove the hinge from the LCD unit M2 0x2 5 screw x8 Figure 4 16 4 Remove the LCD hinge Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 53 ...

Page 226: ... LCD 2 Stick the conductive tape on the connector of LCD harness 3 Secure the LCD unit with the following screws M2 5x4 0 screw x2 M2 5x5 0 screw x8 4 Connect LCD harnesses to the connector CN1 of the inverter CAUTION Be careful not to connect the LCD harnesses to the wrong connectors of FL inverter 5 Connect HV harnesses to the connector CN2 of the FL inverter 6 Install the display mask while fit...

Page 227: ...d on North Bridge and grease on CPU Figure 4 17 1 Intel AMD Thermal pad on North Bridge RAW PN TSB PN Vendor Description JXTZ1024010 A000048640 THERMAL PAD INT NB BS TZ1 JXTZ1024 3A XY0GFCM1000 A000018440 THERMAL GREASE GFC M1 II Use grease and Thermal pad on VGA 1 0 15cc for one repair Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 55 ...

Page 228: ...rocedures Figure 4 17 2 Apply silicon grease for North Bridge 2 Thermal pad and grease used on VGA thermal module Figure 4 17 3 Thermal pad position Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 56 ...

Page 229: ...08 57 RAW PN TSB PN Vendor Description JXTZ1027010 A000048650 THERMAL PAD VGA V RAM AD JXTZ1027 3A JXTZ1026010 A000048660 THERMAL PAD VGA CHOKE AD JXTZ1026 3A XY0GFCM1000 A000018440 THERMAL GREASE GFC M1 NOTE Thermal pad is fixed for each one no need special applicator and can re use ...

Page 230: ...Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 i Appendices ...

Page 231: ...Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ii ...

Page 232: ...C 2 CN6 Power Board Connectors 2 C 2 CN8 Keyboard Connectors 2 C 3 CN12 Touchpad Fingerprint connectors 3 C 3 CN18 Felica Connectors 4 C 4 CN5 Audio USB Board Connectors 4 C 4 CN21 New Card Connector 4 C 5 CN19 Blue Tooth Connectors 5 C 5 CN16 RTC Battery Connectors 5 C 6 CN1 CRT Connectors 6 C 6 CN26 FAN Connectors 6 C 6 CN37 Battery Connectors 6 C 7 CN17 MINI PCI E Card WLAN Connectors 7 C 8 CN7...

Page 233: ... Card Reader Connectors 18 C 20 CN 34 SATA HDD Connectors 20 C 20 CN 13 TMA Connectors 20 C 21 CN 8 Mini Card Connectors 21 C 22 CN 34 1394 Port 22 C 23 CN3 FPDIF Connectors 23 Appendix D Display Codes D 1 D 1 Display Codes D 1 Appendix E Keyboard Layout E 1 E 1 United States US Keyboard E 1 E 1 United States US Keyboard Backlight E 1 E 2 United Kingdom UK Keyboard E 2 E 2 United Kingdom UK Keyboa...

Page 234: ...aintenance Manual 960 Q08 v Appendix F Wiring Diagrams F 1 F 1 RGB Monitor ID Wraparound Connector F 1 F 2 LAN Loopbak Connector F 1 Appendix G BIOS Rewrite Procedures G 1 Appendix H EC KBC Rewrite Procedures H 1 Appendix I Reliability I 1 ...

Page 235: ...D module 1 When installing the LCD module in the LCD cover be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained 2 Be careful to align the holes at the four corners of the LCD module with the corresponding holes in the LCD cover before securing the module with screws Do not force the module into place because stress can affect its performance Also th...

Page 236: ...nd a CRT cleaning agent Apply the agent to a cloth and then wipe the panel s surface Do not apply cleanser directly to the panel If dust still exists please use ionic FAN which can avoid static electricity to deal with it 4 If water or other liquid is left on the panel s surface for a long period it can change the screen s tint or stain it Be sure to quickly wipe off any liquid with cloth or ionic...

Page 237: ... it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard against damage from electrostatic discharge Be sure to wear a wrist or ankle ground when handling the module A 3 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 238: ...ng periods 8 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to freeze lose their elasticity or otherwise suffer damage 9 Do not disassemble the LCD module Disassembly can cause malfunctions A 4 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 239: ... the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxide These materials can release gas that can damage the panel s polarization A 5 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 240: ...d Satellite Pro500 Maintenance Manual 960 Q08 Appendix B Appendix B Board Layout B 1 System Board B 1 01 03 Figure B 1 System board layout front 02 04 05 06 16 10 11 12 13 18 07 09 14 15 17 19 21 20 22 24 27 23 26 25 28 ...

Page 241: ...Board Layout B 2 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 Figure B 2 System board layout Back 36 37 39 29 38 34 33 35 32 31 43 30 42 41 40 8 ...

Page 242: ...SPDIF CONN 02 CN5 Audio USB CONN 03 CN2 LVDS CONN 04 CN1 CRT CONN 05 CN4 MDC CONN 06 CN8 KB CONN 07 CN26 FAN CONN 08 CN30 HDMI IC 09 CN13 TMA CONN 10 CN37 BATT CONN 11 CN9 K B LED power CONN 12 CN15 LED B CONN 13 CN12 TP FP B CONN 14 CN20 BCAS CONN 15 CN18 Felica CONN 16 CN22 Cardreader CONN 17 CN21 New Card CONN 18 CN17 WiFi CONN 19 CN19 Bluetooth CONN ...

Page 243: ...23 CN6 Power B CONN 24 U2 Audio IC 25 U13 Clock generator 26 U4 Embedded Controller IC 27 U9 LAN IC 28 U27 Card Reader 1394 29 U35 CPU 30 U47 North Bridge 31 CN31 DDR CONN 32 CN32 2nd SATA HDD CONN 33 PCN3 DC IN CONN 34 CN34 Main SATA HDD CONN 35 CN36 SATA ODD CONN 36 U47 South Bridge 37 CN34 1394 CONN 38 CN30 HDMI CONN 39 CN25 USB CONN ...

Page 244: ... Pro500 Maintenance Manual 960 Q08 B 5 N 40 CN24 ESATA CON 41 CN23 RJ45 CONN 42 PCN1 VGA Power CONN 43 CN28 VGA CONN 2 Touch Pad Board Front layout B Figure B 2 1 Touch Pad board layout Front Table B 2 1 Touch Pad board connectors 01 02 03 04 ...

Page 245: ...ft key 03 SW4 Mouse Button Right key 04 SW2 Mouse Button Right key Back layout 01 02 Figure B 2 2 Touch Pad board layout Back Table B 2 2 Touch Pad board connectors NUM Location Function 01 CN3 TP Board to TP Module CONN B 6 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 246: ...Board Layout Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 B 7 02 CN1 TP Board to M B CONN ...

Page 247: ... Print Board Front layout 01 Figure B 3 1 Finger Print Board layout Front Table B 3 1 Finger Print Board connectors Location Function 01 U2 Finger Printer IC B 8 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 248: ...atellite Pro500 Maintenance Manual 960 Q08 B 9 02 Figure B 3 2 Finger Print Board layout Back Table B 3 2 Finger Print Board connectors Location Function 01 CN2 Finger Print Board to TP Board connector 02 CN3 Finger Print Board to TP Board connector ...

Page 249: ...DS_VADG I O 11 MIC_GND 12 GND 13 INT_MIC_R I O 14 USBP3 _LCD I O 15 DISPON 16 USBP3 _LCD I O 17 GND 18 GND 19 LCD_TXLCLKOUT I O 20 LCD_TXUCLKOUT I O 21 LCD_TXLCLKOUT I O 22 LCD_TXUCLKOUT I O 23 GND 24 GND 25 LCD_TXLOUT0 I O 26 LCD_TXUOUT0 I O 27 LCD_TXLOUT0 I O 28 LCD_TXUOUT0 I O 29 GND 30 GND 31 LCD_TXLOUT1 I O 32 LCD_TXUOUT1 I O 33 LCD_TXLOUT1 I O 34 LCD_TXUOUT1 I O 35 GND 36 GND 37 LCD_TXLOUT2 ...

Page 250: ...INT I 4 GND 5 3ND_MBDATA I O 6 3ND_MBCLK I O CN9Keyboard LED Connectors PIN No Signal name I O PIN No Signal name I O 1 5V 2 BOARD_DI5 O 3 KB_LED_DET 4 KB_LED I CN6Power Board Connectors PIN No Signal name I O PIN No Signal name I O 1 5VPCU I 2 NBSWON I 3 PWRLED I 4 GND CN8Keyboard Connectors PIN No Signal name I O PIN No Signal name I O 1 K_LED_P 2 MY16 O 3 4 MX17 O ...

Page 251: ...16 MY3_K O 17 MY7 O 18 MY9 O 19 MY10 O 20 MY11 O 21 MY12 O 22 MY15 O 23 MX7 O 24 MX2 O 25 MX3 O 26 MX4 O 27 MX0 O 28 MX5 O 29 MX6 O 30 MX1 O 31 K_LED_P O 32 CAPSLED O 33 FN_F10 O 34 NUMLED O CN12 Touchpad Fingerprint Connectors PIN No Signal name I O PIN No Signal name I O 1 5V TP 2 TPDATA I O 3 TPCLK I O 4 LED_ON I O 5 GND 6 USBP1 I O 7 USBP1 I O 8 GND 9 TP_ON_OFF O 10 3V ...

Page 252: ...BP4 I O 3 USBP4 I O 4 GND 5 NC 6 NC CN5 Audio USB Board Connectors PIN No Signal name I O PIN No Signal name I O 1 USBP11 I 2 USBP10 I 3 USBP11 I 4 USBP10 I 5 USB_EN 2 I O 6 USBOC _10_11 O 7 5VPCU 8 5VPCU 9 5VPCU 10 5VPCU 11 3V 12 HP_JD I 13 Port_B O 14 SPDIF BEEPGAIN I 15 GND 16 GND 17 HPR O 18 MIC1 R O 19 HPL O 20 MIC1 L O 21 GND O 22 GND CN21 New Card Connectors ...

Page 253: ...NEW_1 5V I 10 NEW_1 5V I 11 PCIE_WAKE I 12 NEW_3VAUX O 13 PERST I O 14 NEW_3V I 15 NEW_3V I 16 NEW_CLKREQ O 17 CPPE _ I O 18 CLK_PCIE_NEW I 19 CLK_PCIE_NEW I 20 GND 21 PCIE_RXP2 O 22 PCIE_RXP2 O 23 GND 24 PCIE_TXN2 I 25 PCIE_TXN2 I 26 GND CN19 Blue Tooth Connectors PIN No Signal name I O PIN No Signal name I O 1 GND 2 USBP2 I O 3 USBP2 I O 4 WCS_CLK 5 GND 6 BT_RESET 7 WCS_DAT O 8 3V 9 BT_EN O 10 G...

Page 254: ... O PIN No Signal name I O 1 RTC_NO2 I 2 GND CN1 CRT Connectors PIN No Signal name I O PIN No Signal name I O 1 5V 2 NC 3 GND 4 CRT_R1 5 GND 6 CRT_G1 7 GND 8 CRT_B1 9 GND 10 CRTHSYNC 11 CRTVSYNC 12 GND 13 CRTDCLK 14 CRTTDDAT 15 GND CN26 FAN Connectors PIN No Signal name I O PIN No Signal name I O 1 TH_FAN_POWER1 2 GND 3 FANSIG1 O ...

Page 255: ... MBCLK I O 8 GND 9 GND 10 GND 11 GND 12 GND 13 GND CN17 MINI PCI E Card WLAN Connectors PIN No Signal name I O PIN No Signal name I O 1 WLAN_WAKE O 2 3V 3 WCS_DATR 4 GND 5 WCS_CLKR 6 1 5V 7 8 LAD0_PCIE I O 9 GND 10 LAD1_PCIE I O 11 CLK_PCIEI_MINI _ I 12 LAD2_PCIE I O 13 CLK_PCIEI_MINI I 14 LAD3_PCIE I O 15 GND 16 LFRAME _PCIE I 17 NC 18 GND 19 NC 20 RF_EN_WLAN I 21 GND 22 PLTRST I 23 PCIE_RXN1 O 2...

Page 256: ... I 34 GND 35 GND 36 USBP3 _B I O 37 GND 38 USBP3 _B I O 39 NC 40 NC 41 NC 42 NC 43 GND 44 LED_WLAN 45 CL_CLK1_MIN 46 LED_WPAN 47 CL DATA1 MIN 48 1 5V 49 CL_RST 1_MIN 50 GND 51 SERIRQ_WLAN O 52 3V CN7 TV Connectors PIN No Signal name I O PIN No Signal name I O 1 GND 2 GND 3 TV LUMA 4 TV CHROMA 5 GND 6 GND CN21 5 in 1 Card Reader Connectors PIN No Signal name I O PIN No Signal name I O ...

Page 257: ...I O 15 GND 16 BCIO P5P I O 17 BCRST P3N I O 18 IVDET P3P 19 BCPWON P3P I O 20 NC I O 21 GND 22 RESET I O 23 NC I O 24 3 3V 25 NC I O 26 GND I 27 GND 28 NC 29 GND I O 30 USB D I 31 NC I O 32 USB D I 33 NC 34 GND 35 GND I O 36 USB D I O 37 GND I O 38 USB D I O 39 3 3V 40 GND 41 3 3V 42 NV 43 GND I O 44 CPLGP1 P3P I O 45 NC I O 46 TMPTU1 SXP I O 47 TMPTU2 SXP 48 NC 49 NC I O 50 GND O 51 NC I O 52 3 3...

Page 258: ...GND 9 GND 10 M_B_DM0 I 11 M_B_DQS 0 I O 12 GND 13 M_B_DQS0 I O 14 M_B_DQ7 I O 15 GND 16 M_B_DQ6 I O 17 M_B_DQ2 I O 18 GND 19 M_B_DQ3 I O 20 M_B_DQ12 I O 21 GND 22 M_B_DQ13 I O 23 M_B_DQ8 I O 24 GND 25 M_B_DQ9 I O 26 M_B_DM1 I 27 GND 28 GND 29 M_B_DQS 1 I O 30 M_CLK_DDR3 I 31 M_B_DQS1 I O 32 M_CLK_DDR 3 I 33 GND 34 GND 35 M_B_DQ14 I O 36 M_B_DQ11 I O 37 M_B_DQ15 I O 38 M_B_DQ10 I O 39 GND 40 GND 41...

Page 259: ..._DQ19 I O 59 GND 60 GND 61 M_B_DQ28 I O 62 M_B_DQ24 I O 63 M_B_DQ25 I O 64 M_B_DQ29 I O 65 GND 66 GND 67 M_B_DM3 I 68 M_B_DQS 3 I O 69 NC 70 M_B_DQS3 I O 71 GND 72 GND 73 M_B_DQ30 I O 74 M_B_DQ26 I O 75 M_B_DQ31 I O 76 M_B_DQ27 I O 77 GND 78 GND 79 M_CKE3 I 80 M_CKE4 I 81 1 8VSUS 82 1 8VSUS 83 NC 84 NC 85 M_B_BS 2 I 86 M_B_A14 87 1 8VSUS 88 1 8VSUS 89 M_B_A12 I O 90 M_B_A11 I O 91 M_B_A9 I O 92 M_...

Page 260: ...12 1 8VSUS 113 M_B_CAS I 114 M_ODT2 I 115 M_CS 3 I 116 M_B_A13 I O 117 1 8VSUS 118 1 8VSUS 119 M_ODT3 I 120 NC 121 GND 122 GND 123 M_B_DQ32 I O 124 M_B_DQ37 I O 125 M_B_DQ36 I O 126 M_B_DQ38 I O 127 GND 128 GND 129 M_B_DQS 4 I O 130 M_B_DM4 I 131 M_B_DQS4 I O 132 GND 133 GND 134 M_B_DQ39 I O 135 M_B_DQ35 I O 136 M_B_DQ33 I O 137 M_B_DQ34 I O 138 GND 139 GND 140 M_B_DQ44 I O 141 M_B_DQ41 I O 142 M_...

Page 261: ...DDR4 I 165 GND 166 M_CLK_DDR 4 I 167 M_B_DQS 6 I O 168 GND 169 M_B_DQS6 I O 170 M_B_DM6 I 171 GND 172 GND 173 M_B_DQ55 I O 174 M_B_DQ51 I O 175 M_B_DQ50 I O 176 M_B_DQ54 I O 177 GND 178 GND 179 M_B_DQ56 I O 180 M_B_DQ60 I O 181 M_B_DQ57 I O 182 M_B_DQ61 I O 183 GND 184 GND 185 M_B_DM7 I 186 M_B_DQS 7 I O 187 GND 188 M_B_DQS7 I O 189 M_B_DQ59 I O 190 GND 191 M_B_DQ63 I O 192 M_B_DQ62 I O 193 GND 19...

Page 262: ... 4 HDMITX1P_ C 5 GND 6 HDMITX1N_ C 7 HDMITX0P_ C 8 GND 9 HDMITXON_ C I O 10 HDMICLK C 11 GND 12 HDMICLK C 13 CEC 14 15 HDMI DDCCLK C I O 16 HAMI DDCDATA C 17 GND 18 DDC5V 19 HDMI HP 20 GND 21 GND 22 GND 23 GND CN36 ODD Connectors PIN No Signal name I O PIN No Signal name I O 1 GND 2 SATA_TXP4 3 SATA_TXN4 4 GND 5 SATA_RXN4 6 SATA_RXP4 7 GND 8 GND 9 5V_ODD I O 10 5V_ODD 11 NC 12 GND ...

Page 263: ... 7 PEG RXN14 10 PEG TXP14 9 PEG RXP14 12 GND 11 GND 14 PEG TXN13 13 PEG RXN13 16 PEG TXP13 15 PEG RXP13 18 GND 17 GND 20 PEG TXN12 19 PEG RXN12 22 PEG TXP12 21 PEG RXP12 24 GND 23 GND 26 PEG TXN11 25 PEG RXN11 28 PEG TXP11 27 PEG RXP11 30 GND 29 GND 32 PEG TXN10 31 PEG RXN10 34 PEG TXP10 33 PEG RXP10 36 GND 35 GND 38 PEG TXN9 37 PEG RXN9 40 PEG TXP9 39 PEG RXP9 42 GND 41 GND 44 PEG TXN8 43 PEG RXN...

Page 264: ...G RXP5 66 GND 65 GND 68 PEG TXN4 67 PEG RXN4 70 PEG TXP4 69 PEG RXP4 72 GND 71 GND 74 PEG TXN3 73 PEG RXN3 76 PEG TXP3 75 PEG RXP3 78 GND 77 GND 80 PEG TXN2 79 PEG RXN2 82 PEG TXP2 81 PEG RXP2 84 GND 83 GND 86 PEG TXN1 85 PEG RXN1 88 PEG TXP1 87 PEG RXP1 90 GND 89 GND 92 PEG TXN0 91 PEG RXN0 94 PEG TXP0 93 PEG RXP0 96 GND 95 GND 98 EXT CRT DDCCLK 97 MXM REFCLKN 100 EXT CRT DDCDA T 99 LKP MXM REFC ...

Page 265: ...XT VGA GRN 119 DP HPD 122 GND 121 GND 124 EXT VGA BLU 123 EXT HSYNC 126 GND 1 X 25 E T VSYNC 128 EXT LVDS TXL 2 127 GND 130 EXT LVDS TXL2 129 EXT LVDS TXU 2 132 GND 1 X 31 E T LVDS TXU2 134 EXT LVDS TXL 1 133 GND 136 EXT LVDS TXL1 135 EXT LVDS TXU 1 138 GND 1 X 37 E T LVDS TXU1 140 EXT LVDS TXL 0 139 GND 142 EXT LVDS TXL0 141 EXT LVDS TXU 0 144 GND 143 EXT LVDS TXU0 146 EXT LVDS TXLCK 1 45 GND 148...

Page 266: ...76 GND 175 GND 178 EXT DPTX2N 1 X 77 E T HDMICLK 180 EXT DPTX2P 1 LK 79 EXT HDMIC 182 GND 181 GND 184 EXT DPTX1N 1 X 83 E T HDMITX2N 186 EXT DPTX1P 185 EXT HDMITX2P 188 GND 187 GND 190 EXT DPTX0N 189 EXT HDMITX1N 192 EXT DPTX0P 191 EXT HDMITX1P 194 GND 3 G 19 ND 196 DP AUX1P 195 EXT HDMITX0N 198 DP AUX1N 197 EXT HDMITX0P 200 GND 199 GND CN23 LAN Co IN No IN No nnectors P Signal name I O P Signal n...

Page 267: ... G CN24 USB ectors I O PIN No Signal name I O Conn PIN No Signal name 1 GND 2 BUSBP6 3 BUSBP6 4 USBPWR2 5 GND GN 6 D 7 GND GND 8 CN32 2nd SATA HDD Connecto IN No l name I O IN No l name I O rs P Signa P Signa 1 GND 2 SATA_TXP1 O 3 SATA_TXN1 O 4 GND 5 SATA_RXN1 _RXP1 I 6 SATA I 7 GND 8 3 3VSATA 9 3 3VSATA VSATA 10 3 3 11 GND 12 GND 13 GND 14 5V 15 5V 16 5V 17 GND 18 19 GND 20 ...

Page 268: ..._C I O I O 36 XD_D6_C I O 37 MS_D1 XD_D7_C I O 38 VCC_XD C I O D eader Connec nal name I O ignal name I O 1 GND 2 XD_CD C O 3 XD_R B _C I 4 XD_RE _C I O 5 _CE I 6 CD_CLE_C O 7 _ALE_ I 8 XD_WE _C I 9 SD_D2_C I O 10 XD_WPO _C 11 GND 12 SD_D3_C 13 VCC_XD 14 SD MS_CLK_C 15 _CMD_ I 16 3 XD_D I O 17 GND 18 19 GND 20 I O 21 VCC_XD 22 I O 23 _D3 XD_D0 I O 24 _D1 XD_D7 I O 25 SD_ MS_CLK_C I O 26 BS XD_D3 I...

Page 269: ...No l name I O GN CN P Signa P Signa 1 GND 2 SATA_TXP0 O 3 SATA_TXN0 O 4 GND 5 SATA_RXN0 _RXP0 I 6 SATA I 7 GND 8 3 3VSATA 9 3 3VSATA VSATA 10 3 3 11 GND 12 GND 13 GND 14 5V 15 5V 16 5V 17 GND 18 19 GND 20 21 22 23 D 24 GND GN CN13 TM ectors No me I O No me I O A Conn PIN Signal na PIN Signal na 1 GND P3 2 PCIE_TX 3 PCIE_TXN3 4 GND 5 PCIE_RXP3 _RXN3 6 PCIE ...

Page 270: ...WN T 14 ALER 15 PLTRST EQ 16 CLKR 17 NC 18 NC 19 3V_TMA_VDD _VDD 20 3V_TMA 21 NC 22 NC 23 NC 24 GND 25 GND 26 GND 27 GND GND 28 29 GND 29 GND 31 GND 30 GND CN7 Mini Card Connectors No No Signal name I PIN Signal name I O PIN O 1 WAKE O 2 3V 3 BT_DATA GND 4 5 BT_CHCLK 1 5V 6 7 8 NC 9 GND 10 NC 11 CLK_PCIE_ 3 I 12 MINI NC 13 CLK_PCIE_ I3 I 1 MIN 4 NC 15 GND 16 NC 17 NC 18 GND ...

Page 271: ...7 V GND 28 1 5 29 ND I3_SMCLK G 30 MIN I O 31 P XN5 I3_SMDATA CIE_T I 32 MIN I O 33 D PCIE_TXP5 I 34 GN 35 GND 36 USBD I O 37 GND 38 USBD I O 39 40 NC 41 42 43 GND 44 45 C_LINK_CLK 46 47 C_LINK_DAT 48 5V 1 49 C_LINK_RST 50 GND 51 NC 52 3V N34 1394 Port PIN No Signal name I O PIN No Signal name I O 1 L1394_TPB0 O 2 L1394_TPB0 O PA0 O 4 L1394_TPA0 O 5 GND 6 GND C 3 L1394_T ...

Page 272: ...Pin Assignment Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 24 CN3 SPDIF Connectors PIN No Signal name I O PIN No Signal name I O 1 GND 2 BOARD_ID2 3 SPK_L 4 SPK_L 5 SPK_R 6 SPK_R ...

Page 273: ...1E 04 3 04 84 26 F0 26 05 4 05 85 25 F0 25 06 5 06 86 2E F0 2E 07 6 07 87 36 F0 36 08 7 08 88 3D F0 3D 2 09 8 09 89 3E F0 3E 2 10 9 0A 8A 46 F0 46 2 11 0 0B 8B 45 F0 45 12 _ 0C 8C 4E F0 4E 13 0D 8D 55 F0 55 15 BkSp 0E 8E 66 F0 66 16 Tab 0F 8F 0D F0 0D 17 Q 10 90 15 F0 15 18 W 11 91 1D F0 1D 19 E 12 92 24 F0 24 20 R 13 93 2D F0 2D 21 T 14 94 2C F0 2C 22 Y 15 95 35 F0 35 23 U 16 96 3C F0 3C 2 24 I 1...

Page 274: ...0 23 F0 23 34 F 21 A1 2B F0 2B 35 G 22 A2 34 F0 34 36 H 23 A3 33 F0 33 37 J 24 A4 3B F0 3B 2 38 K 25 A5 42 F0 42 2 39 L 26 A6 4B F0 4B 2 40 27 A7 4C F0 4C 2 41 28 A8 52 F0 52 43 Enter 1C 9C 5A F0 5A 3 44 Shift L 2A AA 12 F0 12 45 No 102 key 56 D6 61 F0 61 46 Z 2C AC 1A F0 1A 47 X 2D AD 22 F0 22 48 C 2E AE 21 F0 21 49 V 2F AF 2A F0 2A 50 B 30 B0 32 F0 32 51 N 31 B1 31 F0 31 52 M 32 B2 3A F0 3A 2 53...

Page 275: ...3 E0 D3 E0 71 E0 F0 71 1 79 E0 4B E0 CB E0 6B E0 F0 6B 1 80 Home E0 47 E0 C7 E0 6C E0 F0 6C 1 81 End E0 4F E0 CF E0 69 E0 F0 69 1 83 E0 48 E0 C8 E0 75 E0 F0 75 1 84 E0 50 E0 D0 E0 72 E0 F0 72 1 85 PgUp E0 49 E0 C9 E0 7D E0 F0 7D 1 86 PgDn E0 51 E0 D1 E0 7A E0 F0 7A 1 89 E0 4D E0 CD E0 74 E0 F0 74 1 110 Esc 01 81 76 F0 76 112 F1 3B BB 05 F0 05 113 F2 3C BC 06 F0 06 114 F3 3D BD 04 F0 04 115 F4 3E B...

Page 276: ...07 3 124 PrintSc 6 6 6 6 6 126 Pause 7 7 7 7 7 202 Fn 4 203 Win E0 5B E0 DB E0 1F E0 F0 1F 204 App E0 5D E0 DD E0 2F E0 F0 2F Notes 1 Scan codes differ by mode 2 Scan codes differ by overlay function 3 Combined with the Fn key makes different codes 4 Fn key does not generate a code by itself 5 This key corresponds to key No 42 in a 102 key model 6 Refer to Table D 6 No 124 key scan code 7 Refer to...

Page 277: ...0 69 E0 F0 69 E0 12 83 E0 AA E0 48 E0 C8 E0 2A E0 F0 12 E0 75 E0 F0 75 E0 12 84 E0 AA E0 50 E0 D0 E0 2A E0 F0 12 E0 72 E0 F0 72 E0 12 85 PgUp E0 AA E0 49 E0 C9 E0 2A E0 F0 12 E0 7D E0 F0 7D E0 12 86 PgDn E0 AA E0 51 E0 D1 E0 2A E0 F0 12 E0 7A E0 F0 7A E0 12 89 E0 AA E0 4D E0 CD E0 2A E0 F0 12 E0 74 E0 F0 74 E0 12 203 Win E0 AA E0 5B E0 DB E0 2A E0 F0 12 E0 1F E0 F0 1F E0 12 204 App E0 AA E0 5D E0 ...

Page 278: ...0 2A E0 48 E0 C8 E0 AA E0 12 E0 75 E0 F0 75 E0 F0 12 84 E0 2A E0 50 E0 D0 E0 AA E0 12 E0 72 E0 F0 72 E0 F0 12 85 PgUp E0 2A E0 49 E0 C9 E0 AA E0 12 E0 7D E0 F0 7D E0 F0 12 86 PgDn E0 2A E0 51 E0 D1 E0 AA E0 12 E0 7A E0 F0 7A E0 F0 12 89 E0 2A E0 4D E0 CD E0 AA E0 12 E0 74 E0 F0 74 E0 F0 12 203 Win E0 2A E0 5B E0 DB E0 AA E0 12 E0 1F E0 F0 1F E0 F0 12 204 App E0 2A E0 5D E0 DD E0 AA E0 12 E0 2F E0 ...

Page 279: ...6B 24 I 5 4C CC 73 F0 73 25 O 6 4D CD 74 F0 74 26 P 4A CA 7B F0 7B 37 J 1 4F CF 69 F0 69 38 K 2 50 D0 72 F0 72 39 L 3 51 D1 7A F0 7A 40 4E CE 79 F0 79 52 M 0 52 D2 70 F0 70 54 53 D3 71 F0 71 55 E0 35 E0 B5 40 4A E0 F0 4A Table D 6 No 124 key scan code Code set 1 Code set 2 Key top Shift Make Break Make Break Prt Sc Common E0 2A E0 37 E0 B7 E0 AA E0 12 E0 7C E0 F0 7C E0 F0 12 Ctrl E0 37 E0 B7 E0 7C...

Page 280: ...ite Pro500 Maintenance Manual 960 Q08 D 8 Table D 7 No 126 key scan code Code set 1 Code set 2 Key top Shift Make Make Pause Common E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl E0 46 E0 C6 E0 7E E0 F0 7E This key generates only make codes ...

Page 281: ...Appendix E Key Layout 1 United Status US Keyboard Figure US keyboard 2 United Status US Keyboard Backlight Figure US keyboard Backlight E 1 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 282: ...3 United Kingdom UK Keyboard Figure UK keyboard 3 United Kingdom UK Keyboard Backlight Figure UK keyboard Backlight E 2 Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

Page 283: ...ctor 15PIN to 15PIN F 2 LAN Loopback Connector Figure F 1 RGB Monitor ID Wrapar 1 BIBAP TX 2 BIDAN TX 3 BIDBP RX 4 BIDBN RX Figure F 2 LAN loopback connector 1 RED 2 GREEN 3 BLUE 4 NC 5 GND 6 GND 7 GND 8 GND 9 5V 10 GND 11 NC 12 SDA 13 HSYNC 14 VSYNC 15 SDL RED 1 GREEN 2 BLUE 3 NC 4 GND 5 GND 6 GND 7 GND 8 5V 9 GND 10 NC 11 SDA 12 HSYNC 13 VSYNC 14 SCL 15 ...

Page 284: ...Wiring Diagrams Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 F 2 ...

Page 285: ...e BIOS rewriting disk into the external FDD 5 Connect the USB doggle special for BIOS rewrite 6 Turn on the power 7 The BIOS rewriting starts 8 When the process is completed it beeps and the system automatically reboots NOTE 1 Connect the AC adaptor to the computer when you rewrite the BIOS 2 Do not turn off the power while you are rewriting the BIOS If the rewrite fails it might be impossible to ...

Page 286: ...Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 Appendix H Appendix H EC KBC Rewrite Procedures Same as BIOS rewrite Procedures please refer appendix G ...

Page 287: ...ellite Pro500 Maintenance Manual 960 Q08 I 1 Appendix I Reliability Appendix I Reliability The following table shows MTBF Mean Time Between Failures in maximum configuration Table I 1 MTBF Component Time hours System 6678 00 ...

Page 288: ...Reliability Satellite P500 and Satellite Pro500 Maintenance Manual 960 Q08 ...

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