Toshiba Satellite M500 Maintenance Manual Download Page 47

Page: 47 / 250

2 Troubleshooting Procedures

Satellite M500/M505/M507 Maintenance Manual

[CONFIDENTIAL]

2-11

Procedure 2

Error Code Check

If the power supply microprocessor detects a malfunction, it indicates the error code as
shown below.

The error code begins with the least significant digit.

Table 2-3 Error code

Error code

Where Error occurs

N0FB* Battery

N0FT* Power

ON/OFF

N0FU* Power

management

Comment [z3]:

Please provide more

detail how to get Error code.

Summary of Contents for Satellite M500

Page 1: ... CONFIDENTIAL Toshiba Personal Computer Satellite M500 M505 M507 Maintenance Manual TOSHIBA CORPORATION File Number ...

Page 2: ...es no liability for damages incurred directly or indirectly from errors omissions or discrepancies between any succeeding product and this manual Trademarks IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation Intel Intel SpeedStep Intel Core and Centrino are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United...

Page 3: ...existence of a hazard that could result in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed NOTE Note contains general information that relates to your safe maintenance service Improper repair of the computer may result in safety hazards Toshiba requires service...

Page 4: ... explains how to diagnose and resolve FRU problems Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs Appendices The appendices describe the following Handling the LCD module Board layout Pin assignments Keyboard scan character codes Key layout BIOS rewrite...

Page 5: ...appears on the keyboard is printed in boldface type Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separated by a plus sign For example Ctrl Pause Break means you must hold down Ctrl and at the same time press Pause Break If three keys are used hold down the first two and at the same time press the third User inpu...

Page 6: ...d 2 2 Troubleshooting Flowchart 2 Error Bookmark not defined 2 3 Power Supply Troubleshooting 2 Error Bookmark not defined 2 4 Main Board Troubleshooting 2 Error Bookmark not defined 2 5 HDD SSD Troubleshooting 2 Error Bookmark not defined 2 6 Keyboard and Touch pad Troubleshooting 2 Error Bookmark not defined 2 7 Display Troubleshooting 2 Error Bookmark not defined 2 8 Optical Drive Troubleshooti...

Page 7: ... 3 Error Bookmark not defined 3 7 PAD Test 3 Error Bookmark not defined 3 8 LCDRGB Test 3 Error Bookmark not defined 3 9 VGA Test 3 Error Bookmark not defined 3 10 Audio Test 3 Error Bookmark not defined 3 11 Keyboard Test 3 Error Bookmark not defined 3 12 Function TEST 3 Error Bookmark not defined 3 13 LEDALL Test 3 Error Bookmark not defined 3 14 STORE Test CD DVD ROM TEST 3 Error Bookmark not d...

Page 8: ...rror Bookmark not defined 4 9 Bluetooth Error Bookmark not defined 4 10 Power Button Board Error Bookmark not defined 4 11 Fingerprint module Error Bookmark not defined 4 12 Touchpad on off board Error Bookmark not defined 4 13 Main PCB Error Bookmark not defined 4 14 LAN Board Error Bookmark not defined 4 15 D C IN Cable Error Bookmark not defined 4 16 Speaker Error Bookmark not defined 4 17 Remo...

Page 9: ... Appendices Appendix A Handling the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignments C 1 Appendix D Keyboard Scan Character Codes D 1 Appendix E Key Layout E 1 Appendix F BIOS rewrite Procedures F 1 Appendix G EC KBC rewrite Procedures G 1 ...

Page 10: ...1 Hardware Overview Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 1 1 Chapter 1 Hardware Overview ...

Page 11: ...2 1 10 System Unit Block Diagram 1 3 1 15 HDD SSD 1 3 1 1 15 2 5 inch Hard Disk Drive 1 3 2 1 16 SSD 1 4 1 17 DVD Super Multi Drive 1 5 1 19 Keyboard 1 6 1 20 TFT Color Display 1 7 1 21 Power Supply 1 8 1 22 Batteries 1 8 1 1 22 Main Battery 1 8 2 1 23 Battery Charging Control 1 8 3 1 23 RTC battery 1 9 1 25 AC Adaptor ...

Page 12: ...oard 1 19 Tables Table 1 1 2 5 inch HDD specifications 1 1 1 15 Table 1 2 1 8 inch SSD specifications 1 1 1 16 Table 1 3 DVD Super Multi drive specifications 1 1 1 18 Table 1 4 LCD module specifications 1 1 1 20 Table 1 5 Power supply output rating 1 21 Table 1 6 Battery specifications 1 22 Table 1 7 Time required for charges 1 23 Table 1 8 RTC battery charging data preservation time 1 24 Table 1 ...

Page 13: ...c model Intel integrated graphics Mobile Intel 4 Series Express Chipset Family 2 Discrete graphic model AMD M92XT Memory The computer comes with two DDR2 SO DIMM slots Two memory modules of 1GB 1 024MB 2GB 2 048MB or 4GB 4 096MB can be installed and it can incorporate up to 8GB of main memory HDD SSD 1 HDD The computer has a 2 5 inch SATA HDD The following capacities are available 160 250 320 400 ...

Page 14: ...cks up the Real Time Clock and CMOS memory The capacity of the main battery pack can be either 6 cell or 12 cell depending on the model of computer Universal Serial Bus USB2 0 Three USB ports are provided The ports comply with the USB2 0 standard which enables data transfer speeds 40 times faster than USB1 1 standard USB1 1 is also supported External monitor RGB port The port enables connection of...

Page 15: ... The actual speed depends on the line quality The RJ11 modem jack is used to accommodate a telephone line Internal LAN BTO The computer is equipped with LAN circuits that support Ethernet LAN 10 100 Mbps or 10 100 1000 Mbps It also supports Wakeup on LAN WOL Magic Packet and LED Wireless LAN The computer is equipped with PCI E MiniCard type wireless LAN board that supports 802 11 a b g in the PCI ...

Page 16: ...user accessible SIM card slot is provided behind battery HDMI port A HDMI port is provided which complies with the HDMI 1 3 standard Headphone S PDIF jack The computer is equipped with a headphone jack which is shared with S PDIF jack Microphone Jack The computer is equipped with a microphone jack Bluetooth Module BTO The computer is equipped with a Bluetooth module with antenna through USB interf...

Page 17: ...L Satellite M500 M505 M507 Maintenance Manual The front of the computer is shown in figure 1 1 Comment z11 Please use the more detail photo to show computer and system unit configuration Figure 1 1 The front and left view of the computer ...

Page 18: ...ON7701 J7701 CON4801 CON6106 CON6001 CON3901 BTO CON5602 CON410 1 M1TP_CON1 CON2201 CON2101 CON3801 CON6107 CON5001 CON5401 LAN RJ11 MLCON301 Fu B nction oard CON6601 Power Button Board CON6503 BlueToot h Camera CON6203 CON6202 BTO Touch Panel CON6201 BTO CON3701 Felica CON6204 BTO SSD CON6003 BTO WWAN CON5601 BTO Upconvert CON5501 BTO Fingerprint M1TP_J1 BTO T P ON OFF Board CON4804 MLCON101 CON4...

Page 19: ...1 Hardware Overview 1 2 System Unit Block Diagram Figure 1 3 is a block diagram of the system unit Figure 1 3 System unit block diagram 1 10 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual ...

Page 20: ...z P7550 2 2GHz T6600 2 1GHz T6500 2 0GHz P7350 Intel Pentium Dual Core mobile processor 2 1GHz T4300 2 0GHz T4200 1 9GHz T3100 1 8GHz T3000 Mobile Intel Celeron Processors 2 2GHz 900 478 pin Micro FCPGA package BIOS EEPROM 8 Mbit SPI serial flash Supply voltage 2 7 3 6V Low power consumption active read 10mA typical standby 5uA typical 8 lead SOIC package Memory Two memory slots are provided Expan...

Page 21: ...MI Direct Media Interface PCI Express 6 PCI Express root ports Supports PCI Express 1 1 PCI Bus I F Supports PCI Rev 2 3 Specification at 33 MHz Integrated Serial ATA Host Controller 6 SATA ports Data transfer rates up to 3 0Gb s Integrated AHCI controller External SATA support Intel High Definition Audio Interface Independent Bus Master logic for 8 general purpose streams 4 input and 4 output USB...

Page 22: ... Memory Stick XD Card Controller 48 pin 6mm 6mm QFN Package Sound Controller Realtek ALC269 Mono Microphone in and stereo headphone out shared with SPDIF Internal Microphone Volume control Digital control Stereo w box 4 ohm 1 5W L R 12 7cc 10 65cc Harman Kardon 13cc 11cc Non brand EC KBC Embedded Controller Keyboard Controller One ITE8512E chip functions as both EC and KBC Clock Generator One Inte...

Page 23: ... 56K Modem FAX LAN Controller Realtek RTL8103EL or RTL8111DL is used depending on model This controller has the following functions PCIE I F Supports 10 100 Mbps or 10 100 1000 Mbps Ethernet One RJ45 port WOL support Magic Packet support Wireless LAN One PCI E MiniCard is used Support 802 11 a b g n or 802 11 a b g or 802 11 b g n Sensor Thermal Sensor One MAXIM MAX6657 or compatible chip is used ...

Page 24: ...ype magnetic heads The computer supports a 160GB 250GB 320GB 400GB and 500GB The HDD is shown in figure 1 4 Specifications are listed in Table 1 1 Figure 1 4 2 5 inch HDD Table 1 1 2 5 inch HDD specifications 1 1 Item Specifications Capacity GB 160 GB 250 GB 320 GB Rotational Speed RPM 5400 rpm 5400 rpm 5400 rpm Height 9 5 mm 9 5 mm 9 5 mm User Data Sectors 312 581 808 488 397 168 625 142 448 Byte...

Page 25: ...D emulates a hard disk drive interface thus easily replacing it in most applications The computer supports a dedicated SSD port with TOSHIBA module type SSD The SSD is shown in figure 1 5 Specifications are listed in Table 1 2 Figure 1 5 SSD Table 1 2 1 8 inch SSD specifications 1 1 Item Specifications Capacity GB 64 GB Number of data heads 16 Number of user data cylinders 16 383 User Addressable ...

Page 26: ...l size and runs either 12cm 4 72 inch or 8cm 3 15 inch DVD CDs without an adaptor It reads DVDs at maximum 8x speed and CDs at maximum 24x speed It also writes CD R at maximum 24x speed CD RW at maximum 24x speed DVD R at maximum 8x speed DVD RW at maximum 6x speed DVD RW at maximum 8x speed DVD R DL at maximum 6x speed and DVD RAM at maximum 3 5x speed The DVD is shown in figure 1 6 Figure 1 6 DV...

Page 27: ... Multi drive specifications 1 1 Specifications Item DVD ROM mode CD ROM mode SATA Interface Mbytes s 150 Mbyte s Average access time ms 180ms Typ 150ms Typ Data Buffer Capacity 2MB Support Formats CD DA CD ROM CD ROM XA Photo CD Multi session Video CD CD Extra CD CD Text DVD ROM DVD R DVD Video DVD RAM 4 7GB DVD R RW DVD R DL DVD RW Ver 1 1 1 2 ...

Page 28: ...t of character keys and control keys and is in conformity with JIS The keyboard is connected to a membrane connector on the system board and is controlled by EC Figure 1 7 is a view of the keyboard Figure 1 7 Keyboard Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 1 19 ...

Page 29: ... module used for the TFT color display uses a LED backlight as the light source and can display a maximum of 262 144 colors with 1366 768 resolution Table 1 4 lists the specifications Table 1 4 LCD module specifications 1 1 Specifications Item 14 0 WXGA 1366 768 CSV type Number of Dots 1 366 W 768 H Dot spacing mm 0 2265 H 0 2265 V Display range mm 309 4 H 173 95 V ...

Page 30: ...n of a low battery 7 Calculates the remaining battery capacity 8 Controls the transmission of the status signal of the main battery The power supply output rating is specified in Table 1 5 Table 1 5 Power supply output rating Name Voltage V Use VCORE VID Intel spec CPU VCCP 1 05 CPU GMCH ICH9 M 1 5VS 1 5 CPU GMCH ICH9 M Express Card Mini Card 1 8V 1 8 GMCH DDR2 SDRAM 0 9V 0 9 DDR2 SDRAM 3VSUS 3 3 ...

Page 31: ... 6 Table 1 6 Battery specifications Battery name Material Output voltage Capacity Main battery 6 cell Lithium Ion 10 8V 4000 mAh Main battery 12cell Lithium Ion 10 8V 9000 mAh RTC battery Lithium 3 0 V 18 mAh 1 8 1 Main Battery The removable main battery pack is the computer s main power source when the AC adaptor is not attached The main battery maintains the state of the computer when the comput...

Page 32: ...t 24 hours NOTE The time required when the system is powered on is affected by the amount of power the system is consuming Use of the fluorescent lamp and frequent disk access diverts power and lengthens the charge time If any of the following occurs the battery charge process stops 1 The battery becomes fully charged 2 The AC adaptor or battery is removed 3 The battery or output voltage is abnorm...

Page 33: ...1 Hardware Overview 1 24 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Table 1 8 RTC battery charging data preservation time Status Time Data preservation period full charge 90 days ...

Page 34: ...ter Specification 2 pin 3 pin Power 65W Input voltage 100V 240V Input frequency 50Hz 60Hz Input current 1 6A or less 100V 240V Output voltage 19V Output current 0A to 3 42A At constant voltage mode Table 1 10 AC adaptor specifications for discrete graphic model Parameter Specification 2 pin 3 pin Power 75W Input voltage 100V 240V Input frequency 50Hz 60Hz Input current 1 5A or less 100V 240V Outpu...

Page 35: ...2 Troubleshooting Procedures Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 1 Chapter 2 Troubleshooting Procedures ...

Page 36: ...ck 2 5 2 23 HDD SSD Troubleshooting Procedure 1 2 23 Message Check Procedure 2 2 24 Partition Check Procedure 3 2 25 Format Check Procedure 4 2 26 Diagnostic Test Program Execution Check Procedure 5 2 26 Connector Check and Replacement Check 2 6 2 28 Keyboard and Touch pad Troubleshooting Procedure 1 2 28 Diagnostic Test Program Execution Check Procedure 2 2 29 Connector Check and Replacement Chec...

Page 37: ...ent Check 2 14 2 45 PCI Express Card Slot Troubleshooting Procedure 1 2 45 Check on Windows VISTA TM Procedure 2 2 45 Connector Check and Replacement Check 2 15 2 47 Fingerprint Board BTO Troubleshooting Procedure 1 2 47 Diagnostic Test Program Execution Check Procedure 2 2 48 Connector Check and Replacement Check 2 16 2 49 Bluetooth BTO Troubleshooting Procedure 1 2 49 Diagnostic Test Program Exe...

Page 38: ...FIDENTIAL Satellite M500 M505 M507 Maintenance Manual Figures Figure 2 1 Troubleshooting flowchart 1 2 2 7 Tables Table 2 1 Battery icon 2 10 Table 2 2 DC IN icon 2 10 Table 2 3 Error code 2 11 Table 2 4 HDD SSD error code and status 2 26 ...

Page 39: ...ement Procedures The following tools are necessary for implementing the troubleshooting procedures The following tools are necessary for implementing the Diagnostics procedures For tools required for executing the Test Program refer to the Chapter 3 For tools required for disassembling assembling refer to Chapter 4 1 A set of tools for the debugging port test test cable test board RS 232C cross ca...

Page 40: ...ning Before going through the flowchart steps check the following Ask the user if a password is registered and if it is ask him or her to enter the password Make sure that Toshiba Windows VISTA TM is installed on the hard disk Non Toshiba operating systems can cause the computer malfunction Make sure all optional equipment is removed from the computer Make sure the HDD and optical drive bays are e...

Page 41: ...2 Troubleshooting Procedures Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 7 Figure 2 1 Troubleshooting flowchart 1 2 ...

Page 42: ...equired Refer to section 3 2 to start the diagnostic test program Is the diagnostic test loaded Perform each diagnostic test Yes Is an error detected by any of the diagnostic tests After conforming which diagnostic test has detected an error perform the appropriate procedures as outlined below Yes System is normal No END Figure 2 1 Troubleshooting flowchart 2 2 2 8 CONFIDENTIAL Satellite M500 M505...

Page 43: ...n error is detected on the CD ROM DVD ROM test perform the Optical Drive Troubleshooting Procedures in Section 2 8 6 If an error is detected on the modem test perform the Modem Troubleshooting Procedures in Section 2 9 7 If an error is detected on the LAN test perform the LAN Troubleshooting Procedures in Section 2 10 8 If an error is detected on the Wireless LAN test perform the Wireless LAN Trou...

Page 44: ...2 Troubleshooting Procedures 2 10 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual 15 If an error is detected on camera perform the camera Troubleshooting Procedures in Section 2 18 ...

Page 45: ......

Page 46: ...cate the power supply status Battery icon DC IN icon The power supply controller displays the power supply status through the Battery icon and the DC IN icon in the LCD as listed in the tables below To check the power supply status install a battery pack and connect an AC adaptor Table 2 1 Battery icon Battery icon Power supply status Lights orange Battery has been charging and AC adaptor is conne...

Page 47: ...k If the power supply microprocessor detects a malfunction it indicates the error code as shown below The error code begins with the least significant digit Table 2 3 Error code Error code Where Error occurs N0FB Battery N0FT Power ON OFF N0FU Power management Comment z3 Please provide more detail how to get Error code ...

Page 48: ... Check Error N0FB05 No battery Icon in Windows N0FB06 Battery data is locked N0FB07 Abnormal Display on Battery LED N0FB08 Battery PIC VERSION ERROR N0FB09 RTC battery current in abnormal condition N0FB0A Battery On Off function Error N0FB0B Unseal error N0FB0C Communication Fail N0FB0D To charge To Discharge electricity fail N0FB0E Vcc is Fail N0FB0F Temperature fail N0FB0G EEeprom address check ...

Page 49: ...n insert Adaptor N0FT0B Can t boot up by fast key N0FT0C Can t auto slot on boot up with Slot in ODD N0FT0D Cannot Boot Up by novo key N0FT0E system hang on when Power Off Power management Error code Meaning N0FU01 Cannot restore after Dos Suspend N0FU02 System Hang Up after DOS Wake Up N0FU03 Cannot Run Dos Suspend N0FU04 Cannot restore after Windows Standby N0FU05 System Hang Up after Windows Wa...

Page 50: ... are connected correctly go to the following step Connect a new AC adaptor and or AC power cord if necessary If the error still exists go to Procedure 5 Check 3 In the case of error code N0FB04 Make sure the battery pack is correctly installed in the computer If the battery pack is correctly installed go to the following step Replace the battery pack with a new one If the error still exists go to ...

Page 51: ...3 Make sure the DC IN jack is firmly connected to the connector J7701 on the main board If the DC IN jack is not firmly connected go to Procedure 5 If it is connected go to Check 4 Check 4 Use a multimeter to make sure the AC adaptor output voltage is close to 19 V If the output is several percent lower than 19 V go to Check 5 If the output is close to 19 V go to Check 6 Check 5 Connect a new AC a...

Page 52: ...utlet If these cables are connected correctly replace the AC adaptor and or AC power cord if necessary Check 2 Make sure the battery is properly installed If the battery is properly installed go to Check 3 Check 3 The battery pack may be completely discharged Wait a few minutes to charge the battery pack If the battery pack is still not charged go to Check 4 Check 4 The battery s temperature is to...

Page 53: ...g the steps described in Chapter 4 Replacement Procedures Check the connection between the AC adaptor and main board and connection After checking the connections perform the following Check 1 Check 1 Replace the AC adaptor with a new one If the AC adaptor is still not functioning properly perform Check 2 Check 2 Replace the main board with a new one following the steps described in Chapter 4 Repl...

Page 54: ...ection describes how to determine if the main board and CPU are defective or not functioning properly Start with Procedure 1 and continue with the other procedures as instructed The procedures described in this section are Procedure 1 Message Check Procedure 2 Diagnostic Test Program Execution Check Procedure 3 Replacement Check ...

Page 55: ...ory is not the same as the actual configuration or when the data is lost Press F1 as the message instructs to return all system settings to their default values Then the system reboots Press F2 to run setup If an error message a appears often when the power is turned on replace the RTC battery If any other error message displays perform Check 2 a CMOS Battery Low Press F2 to Run Setup Press F1 to ...

Page 56: ...essage 12 13 appears go to the Keyboard Troubleshooting Procedures in Section 2 7 If the error message 15 appears go to the HDD Troubleshooting Procedures in Section 2 6 1 Refresh timer test failed 2 KBC BAT Test failed 3 RAM R W test failed 4 KBC BAT Test failed 5 CMOS Battery Low 6 CMOS Settings Wrong 7 CMOS Date Time Not Set 8 DMA Controller Error 9 DMA 1 Error 10 DMA 2 Error 11 Timer Error 12 ...

Page 57: ...erform these tests 1 Check MAIN Ver D KB Test 2 Model BIOS and CPU Test E MEMSIZE Test 3 Check MAC Test F FNTEST Test 4 ACIN Test G LEDALL Test 5 Temperature Test H STORE Test 6 USB Test I LED LCDEDID Test 7 USBCCD Test J MSCARD Test 8 PAD Test K SDCARD Test 9 LCDRGB Test L HDD Test A BLUETOOTH Test M BATT Test B VGA Test N Touch LED Test C Auido Test O Auto Run If an error is detected during thes...

Page 58: ...he steps described in Chapter 4 Replacement Procedures and perform Check 1 Check 1 Visually check for the following a Cracked or broken connector housing b Damaged connector pins If their connectors are in good condition but there is still a problem go to Check 2 Check 2 The main board may be damaged Replace the main board with a new one following the steps described in Chapter 4 Replacement Proce...

Page 59: ...en you execute the HDD troubleshooting procedures Transfer the contents of the hard disk to other storage media Procedure 1 Message Check When the computer s HDD SSD does not function properly some of the following error messages may appear on the display Start with Check 1 below and perform the other checks as instructed Check 1 If either of the following messages appears go to Procedure 2 If the...

Page 60: ...If drive C is listed as active in the FDISK menu go to Check 4 If drive C is not listed as active return to the FDISK menu and choose the option to set the active partition for drive C Restart the computer and then go to Procedure 3 Check 4 Remove the USB key and restart the computer If the problem still exists go to Procedure 3 Check 5 Using the SYS command on the Toshiba MS DOS system disk insta...

Page 61: ...on the display the HDD SSD is formatted Format complete If an error message appears on the display refer to the Toshiba MS DOS Manual for more information and perform Check 2 Check 2 Using the Diagnostics Disk format the HDD SSD with a low level format option Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostic program If the following message appears on the display t...

Page 62: ...HDD SSD error code and status Code Status N0FH01 Can t Detect HDD when Boot Up Detect wrong model name lf HD N0FH02 HDD Data Error N0FH03 HDD ATA 100 check error N0FH04 HDD Type error N0FH05 Hmonitor test fail N0FH06 HDD Firmware version error N0FH07 Shipping HDD restore ERROR N0FH08 Shipping OS has been booted N0FH09 Shipping OS version error N0FH0A shipping OS boot table error N0FH0B HDD Heating...

Page 63: ...k 2 The HDD SSD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 3 Check 3 The Main board may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL 2 27 ...

Page 64: ...ure 1 and continue with the other procedures as instructed Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Execute the Keyboard Test in the Diagnostic Program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If an error occurs go to Procedure 2 I...

Page 65: ...f the power switch InTouch button or Presentation button malfunctions start with Check 5 Check 1 Make sure the keyboard cable is securely connected to CON4801 on the main board If the connection is loose reconnect firmly If there is still an error go to Check 2 Check 2 The keyboard or its cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures ...

Page 66: ...h pad cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 5 Check 5 The main board may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures 2 30 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual ...

Page 67: ...e is any problem on the external monitor the main board may be defective Go to Procedure 2 Procedure 2 Diagnostic Test Program Execution Check The Display Test program is stored on the computer s Diagnostics disk This program checks the display controller on the main board Connect the Diagnostics HDD turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an e...

Page 68: ...or instructions on how to disassemble the computer and then perform the following checks Check 1 Make sure the LVDS cable is firmly connected to CON6201 on the main board If any of the connections are loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 Check 2 The LCD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Pro...

Page 69: ...ures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check The DVD ROM and DVD R RW RAM Drive test program is stored on the Diagnostics Disk For the test prepare test Media Then connect the Diagnostics HDD turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for...

Page 70: ...cedures and perform the following checks Check 1 Make sure the drive to test is firmly connected to CON6002 on the main board If the connection is loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 Check 2 The drive may be defective or damaged Replace the drive with a new one If there is still an error go to Check 3 Check 3 Replace the main board with a new one ...

Page 71: ...inuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the LAN Modem test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If any errors ...

Page 72: ...f a connector is disconnected connect it firmly and repeat Procedure 1 If the modem is still not functioning properly perform Check 2 Check 2 The MDC may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the modem is still not functioning properly perform Check 3 Check 3 The modem jack or MDC cable may be defective or damaged Replace it wi...

Page 73: ... is functioning properly Perform the steps below starting with Procedure 1 and continue with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 1 Diagnostic Test Program Execution Check Execute the LAN test program available as part of the LAN Modem test program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test prog...

Page 74: ...ction Check Procedure 3 Replacement Check Procedure 1 Transmitting Receiving Check Make sure the wireless switch of the computer is turned On If it is not please turn it on Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program Check 1 Execute test program for the wireless LAN function to check the transmitting receiving function of the wireless LAN You wi...

Page 75: ...wireless LAN board is firmly connected to CON5701 on the main board If the connector is disconnected connect it firmly If the wireless LAN board is still not functioning properly perform Check 2 Check 2 Make sure the wireless LAN antenna cables are firmly connected to the wireless LAN board If the wireless LAN antenna cables are disconnected connect them firmly If the wireless LAN board is still n...

Page 76: ...owing checks Check 1 The wireless LAN board may be defective or damaged Replace the board with a new one following the steps in Chapter 4 Replacement Procedures If the problem still exists perform Check 2 Check 2 The wireless LAN antenna may be defective or damaged Replace the antenna with a new one following the steps in Chapter 4 Replacement Procedures If the problem still exists perform Check 3...

Page 77: ...steps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check Procedure 3 Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the Sound test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an error...

Page 78: ...ke sure the speaker cable is firmly connected to CON4101 on the Main board If the stereo speakers are still not functioning properly go to procedure 3 Check 2 If the headphone does not work properly the headphone cable may be disconnected Make sure the headphone cable is firmly connected to CON4201 on the Main board If the sound function still does not work properly go to procedure 3 Check 3 If th...

Page 79: ... do not work properly go to Check 4 Check 2 If the headphone does not sound properly the headphone jack may be defective or damaged Replace it with a new one If the sound function still does not work properly go to Check 4 Check 3 If the microphones do not work properly the microphone cable may be defective or damaged Replace it with a new one If the microphone still does not work properly go to C...

Page 80: ...an be read If the card is not recognized or data are not read go to Procedure 2 Procedure 2 Connector Check and Replacement Check The MMC SD MS MS PRO card is connected to CON5001 on the Main board Check 1 The MMC SD MS MS PRO card and the Main board may be disconnected Make sure the MMC SD MS MS PRO card is firmly inserted to CON3301 on the Main board If not insert it firmly If the MMC SD MS MS P...

Page 81: ...nnector Check and Replacement Check The PCI Express Card is connected to CON5401 on the Main board Check 1 The PCI ExpressCard and the Main board may be disconnected Make sure the PCI ExpressCard is firmly inserted to CON5401 on the Main board If not insert it firmly If the PCI ExpressCard is still not functioning properly perform Check 2 Check 2 The PCI ExpressCard may be faulty Replace it with a...

Page 82: ...2 Troubleshooting Procedures 2 16 SD Card Slot Troubleshooting 2 46 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual ...

Page 83: ...1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the fingerprint board test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedu...

Page 84: ...ke sure the fingerprint board is firmly connected to M1tp_J1 on the touchpad board and the connector of the fingerprint board If a connector is disconnected connect it firmly and repeat Procedure 1 If the fingerprint board is still not functioning properly perform Check 2 Check 2 The fingerprint board may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacemen...

Page 85: ...1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the Bluetooth test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If a...

Page 86: ...and the connector of the Bluetooth If a connector is disconnected connect it firmly and repeat Procedure 1 If the Bluetooth is still not functioning properly perform Check 2 Check 2 The Bluetooth may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the Bluetooth is still not functioning properly perform Check 3 Check 3 The Bluetooth cable...

Page 87: ...1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the 3G test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If any erro...

Page 88: ...1 Make sure the 3G is firmly connected to CON5601 on the main board and the connector of the 3G If a connector is disconnected connect it firmly and repeat Procedure 1 If the 3G is still not functioning properly perform Check 2 Check 2 The 3G may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the 3G is still not functioning properly per...

Page 89: ...1 and continuing with the other procedures as required Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check Procedure 1 Diagnostic Test Program Execution Check Insert the camera test program in the USB key turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for more information about the diagnostics test procedures If any ...

Page 90: ... board If a connector is disconnected connect it firmly and repeat Procedure 1 If the camera is still not functioning properly perform Check 2 Check 2 The camera may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the camera is still not functioning properly perform Check 3 Check 3 The camera cable may be defective or damaged Replace the...

Page 91: ...3 Tests and Diagnostics Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 1 Chapter 3 Tests and Diagnostics ...

Page 92: ...ACIN Test 3 4 3 12 Temperature Test 3 5 3 13 Web camera Test 3 6 3 14 PAD Test 3 7 3 16 LCDRGB Test 3 8 3 21 VGA Test 3 9 3 22 Audio Test 3 10 3 23 Keyboard Test 3 11 3 25 Memory Test 3 12 3 27 Function TEST 3 13 3 28 LEDALL Test 3 14 3 29 STORE Test CD DVD ROM TEST 3 15 3 30 LID Switch Test 3 16 3 31 MS CARD Test 3 17 3 33 SD CARD Test 3 18 3 35 HDD Test 3 19 3 36 BATTERY Test 3 20 3 37 Touch LED...

Page 93: ...display the current information of the computer To execute the auto run will automatically run all the test programs NOTE Before starting the diagnostics be sure to follow these steps 1 Check all cables are connected firmly 2 Exit any application and close Windows 3 Check if All Devices is selected in the Device Configure in SETUP menu 4 Set test PC SATA Controller Mode to Compatibility in BIOS 4 ...

Page 94: ...nostics 3 0 1 Test menu The Test MENU consists of the following functions Please enter the item number to choose and execute the test item 3 4 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 95: ...hoose boot from optical device 4 System will automatically run the test program and display the test menu 5 When the test menu displays please enter the item number to choose and execute the test item Note Please make sure to set test PC SATA Controller Mode to Compatibility in BIOS and set SATA Controller Mode to ACHI after test If it fails in a test item press Ctrl C and Y back to main menu Sate...

Page 96: ... to copy is shown below a COMMAND COM b Freedos bss c FreeDOSMake exe d KERNEL SYS e Autoexec bat f Folder USBMakingFolder 3 Please format USB memory in FAT mode before creating USB Bootable memory 4 And when you create USB Bootable memory please use only one USB memory 5 Run FreeDOSMake exe You can create USB Bootable memory 6 Unzip and copy whole test program to USB memory overwrite all files 3 ...

Page 97: ...d test and choose boot from USB device 8 System will automatically run the test program and display the test menu 9 When the test menu displays please enter the item number to choose and execute the test item NOTE Please make sure to set test PC SATA Controller Mode to Compatibility in BIOS Please check the check box And then click START ...

Page 98: ...3 Tests and Diagnostics 3 1 Model BIOS and CPU Test Note The screen will pause 10sec then turn to next step 3 8 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 99: ...2 Principle and how to use a The CPU diagnostic consists of the following functions The CPU types internal speed and CPU ID Read the CPU type internal speed and CPU ID information from the related address and check if the information is the same as the customer order b Please refer to the illustration above to see the CPU information c Type CPU exe in the Free Dos prompt and you can see more detai...

Page 100: ... Diagnostic name pg8168 exe Diagnostic Version 2 00 or later version 3 3 2 Principle and how to use a The pg8168 diagnostic consists of the following functions MAC Address read and checking function Command line Pg8168 exe vmac Read the MAC address from the Ethernet controller ROM and the MAC will appear on the screen 3 10 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 101: ...rly This chapter shows how to use the Diagnostics to test the ACIN functions 3 3 1 Plug in the power test program will display PASS 3 3 2 Unplug the power to test the program will show Fail If it fails in a test item press Ctrl C and Y back to main menu Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 11 ...

Page 102: ...the Temperature Test from test menu Test program will show the current CPU temperature result on RIO_25Ch line Temperature Test will also check if system temperature is at 20 C 80 C 3 12 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 103: ...3 Tests and Diagnostics 3 5 Web camera Test This program is to check webcamera ID Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 13 ...

Page 104: ... PS2 diagnostic tests the following functions Right left button move function Move the cursor and click Left and Right button to ensure the pointing device is working normally Command line Ps2 ta ts r 3 l 3 ae tp2 r n At least n times to click right button for the right button testing n means 1 2 depend on user s setting l n At least n times to click left button for the left button testing n means...

Page 105: ...y ae Auto exit the program after the Left and Right button click time setting have reached the setting TP2 PS2 mouse testing no driver need b Please refer to the illustration above to see the Touchpad test information c Type PS2 exe in the Free Dos prompt and you can see more details in the command line to help you check related information ...

Page 106: ...Test This subtest displays gradations for following modes To change the mode press Enter Command video exe i t 162 99 Mode 101 640 480 8M Mode 103 800 600 8M 3 16 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 107: ...3 Tests and Diagnostics Mode 111 640 480 16M Mode 114 800 600 16M Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 17 ...

Page 108: ...3 Tests and Diagnostics 3 18 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 109: ...3 Tests and Diagnostics Mode 105 1024 768 8M Mode 117 1024 768 16M Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 19 ...

Page 110: ...owing functions LCD test for R G B and BW Command line video p rc RGB 111 video p gc RGB 111 video p bc RGB 111 p To set a pixel mode to display on the screen rc gc bc To set the color display on the screen VIDEO F 117 A514 VIDEO F 117 0000 VIDEO F 117 05FE To set the display mode White Black and Blue shows on the screen b Please refer to the illustration above to see the VIDEO test information c ...

Page 111: ...0D M505D M507D Maintenance Manual CONFIDENTIAL 3 21 3 8 VGA Test This chapter is part of the test card This test focus on the function of VGA chip and VRAM Note It may occur a blue screen for serveral minutes before 3D test when using a USB disk to test ...

Page 112: ...3 Tests and Diagnostics 3 9 Audio Test 3 22 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 113: ...plete you can NOT use Fn F12 to end test program Please press Ctrl Shift key press Ctrl first then press Shift And then release Ctrl Shift key release Shift first then release Ctrl This hot key can help to exit the test program directly This chapter shows how to use the Diagnostic to test the functions of the keyboard Diagnostic name Keyboard exe Satellite M500 M505 M507 M500D M505D M507D Maintena...

Page 114: ...07D Maintenance Manual Command Keyboard exe r trsaeng map trsaeng xy trsaeng cd a Please choose the different kind of keyboard language b Display the keyboard on the screen to indicate to the operator checking whether or not each key is correct c Type each key to finish the program ...

Page 115: ...the total memory size Show the total memory size Command mm exe t 4 s This chapter shows how to use the Diagnostics to test the functions of the memory size speed and location 3 2 2 1 Diagnostic name SMBUS EXE Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 25 ...

Page 116: ...nostic consists of the following functions Memory sizes memory speed and memory location Command line a 1 mm t 4 s MSIZE t 3 defines where the memory size will be tested s MSIZE set the memory size b Please refer to the illustration above to see the memory information c Type SMBUS exe in the Free Dos prompt and you can see more details in the command line to help you check related information ...

Page 117: ...ction TEST Please enter C to select the function test Test program will test several function and show the test result one by one Command functest exe T Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 27 ...

Page 118: ...nce 1 PWRBTN_LED white 2 DC IN LED white 3 PWR_ULED_UP orange 4 PWR_WLED pink 5 BAT_ULED_UP orange 6 BAT_WLED pink 7 LOGO_LED white 8 Light_GI_Led white 9 KB_BL_CTRL white 3 28 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 119: ...ions CD DVD type CD DVD F W Command line psata d 3 rep _ cm TSSTcorpCDW DVD_TS L462D Check the Secondary master IDE device and check if the device name is the same as TSSTcorpCDW DVD_TS L462D psata d 3 rep _ cf TO01 Check the Secondary master IDE device and check if the device is F W then check if the F W version is same as TO01 b Type PSATA exe in the Free Dos prompt and you can see more details ...

Page 120: ...3 18 1 Diagnostic name PMC EXE Diagnostic Version 2 05 3 18 2 Principle and how to use a The diagnostic of PMC detects whether the lid SW works or not After active LID function close the upper cover the program will read the EC Embedded Controller controller then use the read data to check if the LID switch function is correct b Type PMC exe in the Free Dos prompt and you can see more details in t...

Page 121: ...3 Tests and Diagnostics 3 16MS CARD Test This chapter shows how to use the Diagnostics to test the card reader functions Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 31 ...

Page 122: ...ic Version 1 02 3 19 2 Principle and how to use Diagnostic provided by vendor which is an MS card test program that checks the MS card s read write and protect function a The diagnostic of RMS2XX detects MS card and read write data 3 19 3 Principle and how to use Copy data into the card and compare with the master file to see if the data matches ...

Page 123: ...3 Tests and Diagnostics 3 17SD CARD Test This chapter shows how to use the Diagnostics to test the card reader functions Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 33 ...

Page 124: ...ic Version 1 02 3 20 2 Principle and how to use Diagnostic provided by vendor which is an SD card test program that checks the SD card s read write and protect function a The diagnostic of RSD detects SD card and read write data 3 20 3 Principle and how to use Copy data into the card and compare with the master file to see if the data matches ...

Page 125: ...3 Tests and Diagnostics 3 18HDD Test There are three items you can choose Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 35 ...

Page 126: ...tery test will provide the relate information of battery This program can also test the battery charge discharge function You can also find the battery cycle count information on this battery NOTE Please connect the AC adapter to system in battery charge test Please disconnect the AC adapter from system in battery discharge test ...

Page 127: ...3 Tests and Diagnostics 3 20 Touch LED Test Hands touch the white box of three seconds then next step Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 37 ...

Page 128: ... platform is leveling The Fixture which fixes PC by 60 degree inclination is used 2 Test Fixture Vibration shock doesn t take a PCB at the time of T D inspection 3 Test1 The display of a test program and the set method of PC are shown below Display of a Test Program The portion which PC and Test Fixture contact is green Set method of PC Z X Upper 3 38 CONFIDENTIAL Satellite M500 M505 M507 M500D M5...

Page 129: ... be OK The display of a test program and the set method of PC are shown below Display of a Test Program Set method of PC 4 Test2 Judgment If all data is less than ranges it will be OK Upper Rear Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 39 ...

Page 130: ... program and the set method of PC are shown below Display of a Test Program Set method of PC 5 Test3 Judgment If all data is less than ranges it will be OK 3 40 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual Right Upper ...

Page 131: ... program and the set method of PC are shown below Display of a Test Program Set method of PC 6 Test4 Judgment If all data is less than ranges it will be OK Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 41 Front Upper ...

Page 132: ...am Set method of PC 7 Test5 Judgment If all data is less than ranges it will be OK 8 Inspection Judgment If all data is less than ranges it will be OK 9 Setting Calibration data When an inspection result is O K calibration at HPC 3 42 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual Left Upper ...

Page 133: ...3 Tests and Diagnostics If the position is correct it will show OK If the position is wrong it will show NG Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 43 ...

Page 134: ...s and Diagnostics 3 22Speaker Test This program will test left channel right channel and two wave files to test speaker function 3 44 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 135: ... information This program could read and write below strings from to DMI block 1 Manufacture 2 Product Name 3 Version 4 Serial Number 5 Type 11 6 Type 12 DMI information Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 45 ...

Page 136: ...3 Tests and Diagnostics Read Type 11 Read Type 12 Write Type 11 60 bytes Write Type 12 64 bytes 3 46 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 137: ...3 Tests and Diagnostics Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 47 ...

Page 138: ...tics 3 23 Auto Run Please enter J to select the auto run function Test program will auto run all test items one by one as following sequence 3 48 CONFIDENTIAL Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual ...

Page 139: ...nd Diagnostics 3 0 Appendix NO Equipment Description Quantity Remarks 1 Test CD 2 Audio loopback jig 1 3 Memory Stick 1 4 SD Card 1 Satellite M500 M505 M507 M500D M505D M507D Maintenance Manual CONFIDENTIAL 3 49 ...

Page 140: ...4 Replacement Procedures SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 1 Chapter 4 Replacement Procedures ...

Page 141: ... 17 4 5 Memory module 21 4 6 Wireless LAN card 23 4 7 Keyboard 26 4 8 Top cover 29 4 9 Bluetooth 32 4 10 Power Button Board 34 4 11 Fingerprint module 36 4 12 Touchpad on off board 39 4 13 Main PCB 40 4 14 LAN Board 44 4 15 D C IN Cable 46 4 16 Speaker 48 4 17 Remove LCD Module 50 4 18 CPU Heat sink CPU 52 4 19 VGA Card 56 4 20 FAN 57 4 21 LCD unit Camera 59 ...

Page 142: ...igure 4 11 Removing the screws securing keyboard 26 Figure 4 10 Removing screws and disconnecting wireless LAN antennas 24 Figure 4 9 Remove Wireless LAN card cover 23 Figure 4 12 Removing the keyboard cover 27 Figure 4 13 Removing the screws 27 Figure 4 14 Disconnecting the keyboard flexible and LED cable 27 Figure 4 15 Removing the screws on bottom case 29 Figure 4 16 Removing the screws on top ...

Page 143: ...ving ODD 41 Figure 4 29 Removing ODD bracket 42 Figure 4 30 Removing Main PCB 42 Figure 4 31 Removing screw securing LAN board 44 Figure 4 32 Removing screw securing bracket 46 Figure 4 33 Removing DC in cable 46 Figure 4 34 Removing screws securing speaker 48 Figure 4 35 Removing tapes 50 Figure 4 36 Removing LCD 50 Figure 4 37 Removing screws securing heat sink 52 Figure 4 38 Unlocking the CPU 5...

Page 144: ...4 5 Figure 4 43 Apply new thermal pad on the fan 58 Figure 4 44 Removing the bezel 59 Figure 4 45 Removing the LCD unit 60 Figure 4 46 Removing the LCD supports 61 Figure 4 47 Removing the LCD cable 62 Figure 4 48 Removing the Camera 62 Figure 4 49 Disconnecting the CCD cable 62 ...

Page 145: ...such as the optional Express card and optional Media card then follow the line on the chart to determine which FRU you must remove first in order to repair the one you think is causing the computer to operate improperly Refer to the example at the bottom of the page How to see the chart This chart shows which unit s you need to remove in advance when you replace one unit Example When you want to r...

Page 146: ...ed from an AC power source Remove any metal jewelry or accessories such as necklaces bracelets or rings in order to reduce the risk of electric shock Never work with wet or damp hands 3 Be careful of edges and corners as these may cut CAUTION 1 When you change a component be sure the replacement component meets the required specifications Never use foreign parts to avoid any risk of damage to the ...

Page 147: ...ecessary diagnostics tests described in this manual 5 Do not perform any operations that are not necessary and use only the described procedures for disassembling and installing FRUs in the computer 6 After removing parts from the computer place them in a safe place away from the computer so they will not be damaged and will not interfere with your work 7 You will remove and replace many screws wh...

Page 148: ...r make sure the pressure plate is fully lifted and slide the cable into the connector Secure the cable in place by pushing the sides of the pressure plate down so the plate is flush with the sides of the connector Gently pull on the cable to make sure the cable is secure If you pull out the connector connect it again making sure the connector s pressure plate is fully lifted when you insert the ca...

Page 149: ...oints Take your time making sure you follow the instructions closely Most problems arise when you get in a hurry assembling the computer Make sure all cables and connectors are securely fastened Before securing the FRU or other parts make sure that screws or the FRU will not pinch any cables Check that all latches are closed securely in place Make sure all the correct screws are used to secure all...

Page 150: ...s The following equipment is necessary to disassemble and reassemble the computer One M2 point size 0 Phillips screwdriver One M2 5 M3 point size 1 Phillips screwdriver One screwdriver for stud screw One 4 mm flat blade screwdriver Tweezers to lift out screws that you cannot grasp with your fingers ESD mats for the floor and the table you are working on An ESD wrist strap or heel grounder Anti sta...

Page 151: ...in electrical shorts or other damage if screws or components come loose NOTE Toshiba recommends that you use an electric screwdriver for quick and easy operations M2 0 167 N m 1 7 kgf cm M2 5 0 294 N m 3 0 kgf cm M3 0 549 N m 5 6 kgf cm NOTE The computer contains several flathead screws These screws have less contact area with the screwdriver so be careful to press firmly enough to prevent the scr...

Page 152: ...imal places such as 2 5 mm or 2 8 mm Marking of Screws on the Computer Body To make maintenance of the computer easier markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body Kind of screws Symbol BIND screw B FLAT HEAD screw F SUPER THIN HEAD screw S TAPPING screw T Other screws U Unique screws STUD etc Examples 6 mm BIND screw B6 12 mm...

Page 153: ...k twist or bend the battery pack 1 Turn off the power of the computer 2 Disconnect the AC adaptor and other external devices from the computer 3 Turn the computer face down 4 Release the battery lock Pull out the battery pack while sliding the battery latch as shown in the following figure NOTE For environmental reasons do not throw away a spent battery pack Battery latch Battery lock Figure 4 1 R...

Page 154: ...rly replaced used handled or disposed of For environmental reasons collect the spent battery packs Use only batteries recommended by Toshiba for replacements NOTE Check the battery s terminals visually If they are dirty wipe them clean with a dry cloth 1 Push the battery pack into the battery slot Make sure the battery pack is installed securely 2 Slide the battery lock into the lock position 3 Co...

Page 155: ...documentation for proper procedures and precautions 1 Turn the computer face up 2 Press the Express card pop the Express card out 3 Grasp the Express card and pull it out Figure 4 2 Pressing the Express card Installing the Express card To install the Express card follow the steps below and refer to Figure 4 2 1 Insert the Express card into the card slot 2 Push it carefully to ensure a firm connect...

Page 156: ...e HDD follow the steps below and refer to Figure 4 4 to 4 10 1 Turn the computer upside down 2 Loosen the screw with an e ring and remove the HDD cover underneath which there also installing the memory module Figure 4 3 Removing the HDD cover 3 Remove the following screws securing HDD module M2 3L FLAT HEAD screw 4 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 17 ...

Page 157: ...ws securing HDD assembly NOTE The following steps describe how to disassemble the HDD assembly however do not disassemble if the HDD is working properly 5 Place the HDD assembly on a flat surface remove the HDD connector and then remove the following screws M3 4L FLAT HEAD screw 4 Figure 4 5 Removing the HDD connector 4 18 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 158: ...ent Procedures 6 Separate the HDD and HDD Holder CAUTION Do not apply pressure to the top or bottom of the HDD Figure 4 6 Separating the HDD and HDD holder SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 19 ...

Page 159: ... damage the HDD 1 Seat the HDD in the HDD Holder and secure the following screws M2 3L FLAT HEAD screw 4 2 Install the HDD connector 3 Put the HDD into its slot and connect the HDD to the connector 4 Secure them with the following screws M3 4L FLAT HEAD screw 4 CAUTION Do not apply pressure to the center of the HDD pack It may damage the HDD pack Hold the HDD pack by its corners 5 Set the HDD cove...

Page 160: ...n boot mode and powered off follow the steps below and refer to Figures 4 7 to 4 8 1 Press two latches outward and remove the first memory 2 Press two latches outward and remove the second memory Figure 4 7 Removing the first memory Figure 4 8 Removing the second memory SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 21 ...

Page 161: ...e computer Dust and stains on the connectors may cause memory access problems 1 Insert the second memory into the connector slantwise and press it to connect firmly CAUTION The power must be turned off when you insert a memory module Inserting a memory module with the power on might damage the module or the computer itself Never press hard or bend the memory module 2 When the power is turned on th...

Page 162: ...N card with the computer turned on The computer or the wireless LAN card can be damaged Do not touch the connectors on the wireless LAN card module on the computer Debris on the connectors may cause wireless LAN card access problems 1 Loosen the screw with an e ring and remove the Wireless LAN card cover Figure 4 9 Remove Wireless LAN card cover 2 Remove one piece of tape and the following screw t...

Page 163: ...sconnect the wireless LAN card from the connector on the main board Be careful not to damage the connector Figure 4 10 Removing screws and disconnecting wireless LAN antennas 4 24 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 164: ...ng the wireless LAN card Otherwise the computer or the wireless LAN card may be damaged 1 Insert the wireless LAN card into connector at an angle on the main board 2 Gently push the wireless LAN card down and secure the wireless LAN card with the following screw M2 3L FLAT HEAD screw 2 3 Connect the wireless LAN antenna cables white antenna cable should be connected with the main connector black a...

Page 165: ...4 14 1 Remove the screws securing the bottom of the keyboard and the keyboard cover on the bottom case M2 7L FLAT HEAD screw 1 M2 3L FLAT HEAD screw 2 M2 3L Figure 4 11 Removing the screws securing keyboard 2 Turn the computer over and open the display 3 Remove the Keyboard cover 4 26 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 166: ...oving the screws 5 Lift the keyboard upward a little and turn it face down on the palm rest 6 Separate the keyboard flexible cable from connector and the keyboard LED cable from the connector on the main board then remove the keyboard Figure 4 14 Disconnecting the keyboard flexible and LED cable SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 27 ...

Page 167: ...le cable to connector and the keyboard LED cable to the connector on the main board 3 Turn the keyboard face up and set it in place 4 Secure the keyboard with following two screws M2 3L FLAT HEAD screw 2 5 Make sure that there is no gap between the keyboard and the edge of the top cover 6 Put the keyboard cover into its slot and press it 7 Secure the keyboard and keyboard cover with three screws o...

Page 168: ... the toip case M2 5 5L FLAT HEAD screw 6 M2 4L FLAT HEAD screw 6 M2 3L FLAT HEAD screw 3 M2 7L FLAT HEAD screw 3 M2X3L M2X4 M2 5X5 M2 5X5 M2X7 M2X4 Figure 4 15 Removing the screws on bottom case 2 Turn the bottom case face up and remove the following screws securing top cover M2 4L FLAT HEAD screw 5 3 Disconnect the connector on the main board SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 ...

Page 169: ...rews on top cover and separating the connector 4 Separate the Top cover from the bottom case NOTE remove the top cover according to the direction of the arrow 4 30 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual Figure 4 17 Removing top cover 1 2 2 3 ...

Page 170: ... to Figures 4 15 to 4 17 1 Install the Top cover on the bottom case 2 Secure the following screws on the Top cover M2 4L FLAT HEAD screw 5 3 Connect cable to connector on the main PCB and turn the bottom case facedown 4 Secure the following screws on the bottom case M2 5 5L FLAT HEAD screw 6 M2 3L FLAT HEAD screw 3 M2 4L FLAT HEAD screw 6 M2 7L FLAT HEAD screw 3 ...

Page 171: ...4 19 1 Remove two pieces of tape 2 Take the bluetooh away from the top cover 3 Remove the mylar on the fingerprint board Mylar Tap Figure 4 18 Removing Bluetooth 4 Separate the cable from the connector according to the direction of the arrow Figure 4 19 Disconnecting Bluetooth cable 4 32 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 172: ...intenance Manual CONFIDENTIAL 4 33 Installing the Bluetooth To install the Bluetooth follow the steps below and refer to Figures 4 18 to 4 19 1 Connect the cable to the Bluetooth 2 Place the Bluetooth to the top cover 3 Paste the tape and the mylar ...

Page 173: ...utton Board To remove the power button board follow the steps below and refer to Figures 4 20 Remove the following two screws and remove the board M2 3L FLAT HEAD screw 2 Figure 4 20 Removing the Power Button board 4 34 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 174: ...nual CONFIDENTIAL 4 35 Installing the Power Button Board To install the power button board follow the steps below and refer to Figures 4 20 1 Install the Power Button board on the top cover 2 Secure the following screws on the Top cover M2 3L FLAT HEAD screw 2 ...

Page 175: ...o Figures 4 21 to 4 23 1 Disconnect the cable 2 Remove the following screws then remove the bracket M2 3 5L FLAT HEAD screw 4 M2 3L FLAT HEAD screw 2 M2X3 Figure 4 21 Removing the bracket 3 Remove the following screws and then take the fingerprint and led board away M2 3 5L FLAT HEAD screw 4 4 36 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 176: ...ent Procedures Figure 4 22 Removing the LED and Fingerprint Board 4 Separating fingerprint board assembly Figure4 23 Separating fingerprint board assembly SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 37 ...

Page 177: ...teps below and refer to Figures 4 21 to 4 23 1 Securing the board 2 Install the LED board and the Fingerprint Board on the top cover 3 Secure the following screws on the Top cover M2 3 5L FLAT HEAD screw 4 4 Install the bracket then securing the following screws M2 3 5L FLAT HEAD screw 4 M2 3L FLAT HEAD screw 2 5 Connect the cable to the board ...

Page 178: ...pad on off board then remove the board M2 3L FLAT HEAD screw 1 Figure 4 24 Removing screw securing touchpad on off board Installing the Touchpad on off board To install the touchpad on off board follow the steps below and refer to Figures 4 24 1 Install the touchpad on off board on the top cover securing the following screws M2 3L FLAT HEAD screw 1 SatelliteM500 M500D Maintenance Manual CONFIDENTI...

Page 179: ...ollow the steps below and refer to Figures 4 25 to 4 30 1 Remove 7 pieces of tape and the LVDS screw M2X2 5 FLAT HEAD screw 1 2 Remove cables on the main PCB Figure 4 25 Removing tapes and LVDS screw Figure 4 26 Removing cables 4 40 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 180: ...M1 6 X2 5 FLAT HEAD screw 1 4 Remove the ODD bracket and battery bracket M2X3L M1 6X2 5L Figure 4 27 Removing screws secure the main PCB 5 Remove the ODD module Figure 4 28 Removing ODD 6 Remove the following screws and take the ODD bracket away SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 41 ...

Page 181: ...res M2 2 5L FLAT HEAD screw 2 Figure 4 29 Removing ODD bracket 7 Lift the main PCB on the right side then remove it from the bottom case Figure 4 30 Removing Main PCB 4 42 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 182: ...1 Securing the bracket to the ODD M2 2 5L FLAT HEAD screw 2 2 Place the Main PCB to the bottom case 3 Install the ODD to the Main PCB 4 Secure the main PCB to the bottom case using the following screws M2X3 FLAT HEAD screw 4 M2X3 FLAT HEAD screw 6 M1 6 X2 5 FLAT HEAD screw 1 5 Connector the cable to the main PCB 6 Securing the LVDS cable M2X2 5 FLAT HEAD screw 1 7 Paste 7 pieces of tape ...

Page 183: ...ecuring the LAN board M2 4L FLAT HEAD screw 1 2 Remove the LAN board Figure 4 31 Removing screw securing LAN board Installing the main PCB To install the main PCB follow the steps below and refer to Figures 4 31 1 Install the LAN board 2 Securing the LAN board with following screw M2 4L FLAT HEAD screw 1 4 44 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 184: ...4 Replacement Procedures SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 45 ...

Page 185: ... below and refer to Figures 4 32 1 Remove the black mylar 2 Remove following screw securing the bracket M2 4L FLAT HEAD screw 1 3 Remove the bracket Figure 4 32 Removing screw securing bracket 4 Remove the DC in cable Figure 4 33 Removing DC in cable 4 46 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 186: ...nual CONFIDENTIAL 4 47 Installing the AC Power cable To install the D C in cable follow the steps below and refer to Figures 4 32 to 4 33 1 Install the D C in cable 2 Install the bracket and securing the following screw M2 4L FLAT HEAD screw 1 3 Paste the mylar ...

Page 187: ...peaker follow the steps below and refer to Figures 4 57 1 Remove the following screws securing the speaker M2 2L Stand off screw 5 2 Remove the speaker from the bottom case Figure 4 34 Removing screws securing speaker 4 48 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 188: ...atelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 49 Installing the speaker To install the speaker follow the steps below and refer to Figures 4 34 1 Install the speaker 2 Securing the following screw M2 2L Stand off screw 5 ...

Page 189: ... steps below and refer to Figures 4 35 to 4 36 1 Remove 6 pcs of tapes Figure 4 35 Removing tapes 2 Remove the following three screws securing the hinge M2 5 5L FLAT HEAD screw 4 3 Remove the LCD moduls Figure 4 36 Removing LCD 4 50 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 190: ...DENTIAL 4 51 Installing LCD Module To install the LCD module follow the steps below and refer to Figures 4 35 to 4 36 1 Install the LCD Module and securing the hinge with following screws M2 5 5L FLAT HEAD screw 4 2 Arrange the cable 3 Paste the tapes on the bottom case ...

Page 191: ...re starting repair work 2 When you remove the CPU replace the thermal pad on the bottom of heat sink with a new one before installing 1 Turn the main PCB over and remove the following screws securing the CPU heat sink and remove it M2 3L FLAT HEAD screw 6 Figure 4 37 Removing screws securing heat sink CAUTION Remove the screws in the order of mark 6 5 4 3 2 and 1 on the CPU holder 4 52 CONFIDENTIA...

Page 192: ...erclockwise on the CPU socket 180 degrees using a flat blade screwdriver Figure 4 38 Unlocking the CPU 3 Remove the CPU CAUTION When removing the CPU lift it straight up Otherwise pins on the CPU may be damaged SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 53 ...

Page 193: ...ION Place the CPU as shown below Pay attention to the position of the triangle mark on the CPU 3 Secure the CPU by turning the cam on the CPU socket 180 degrees clockwise with a flat blade screwdriver in the order shown in the figure below Figure 4 39 Installing the CPU 4 Apply new thermal pad on the heat sink as shown in the following figure Stick the thermal pad on heat sink follow the mark Be s...

Page 194: ...80 Figure 4 40 Applying new thermal pad 5 Install the CPU heat sink 6 Secure the CPU heat sink with the following screws in the numbered order as shown on the holder M2 3L FLAT HEAD screw 6 SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 55 ...

Page 195: ...EAD screw 2 2 Remove the VGA Card from the slot at the pop up angle Figure 4 42 Removing screws securing VGA Card Install the VGA Card To install the VGA Card follow the steps below and refer to Figures 4 42 1 Insert the VGA Card into connector at an angle about 45 2 Secure the VGA Card with the following screws M2 3L FLAT HEAD screw 2 4 56 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 196: ...below and refer to Figures 4 43 1 Remove the following three screws securing the fan M2 4L FLAT HEAD screw 3 2 Disconnect the cable from the board Figure 4 43 Removing screws securing FAN and disconnecting cable 3 Take the FAN away SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 57 ...

Page 197: ...the following figure Stick the thermal pad on fan follow the mark Be sure to clean off all old pad before applying new thermal pad H000013110 Figure 4 44 Apply new thermal pad on the fan 2 Install the Fan to the main board 3 Secure the Fan with the following screws M2 4L FLAT HEAD screw 3 4 Connect the cable 4 58 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 198: ...securing the panel M2 5 5L FLAT HEAD screw 2 2 Remove the panel according to the direction of the arrow Caution Please be careful to not break LCD cover glass when LCD unit is disassembled and assembled Please refer to video file how to avoid breaking LCD cover glass when LCD unit is disassembled and assembled 3 2 1 3 Figure 4 45 Removing the bezel SatelliteM500 M500D Maintenance Manual CONFIDENTI...

Page 199: ... remove the LCD unit M2 5 4L FLAT HEAD screw 6 Figure 4 46 Removing the LCD unit NOTE For environmental reasons do not throw away a malfunctioning LCD unit or FL Please follow local ordinances or regulations for its disposal 4 60 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 200: ...following screws securing the LCD supports and then remove them M2 2 5L FLAT HEAD screw 6 Figure 4 47 Removing the LCD supports 5 Remove one piece of glass tape on LCD cable connector SatelliteM500 M500D Maintenance Manual CONFIDENTIAL 4 61 ...

Page 201: ...emove the cable Glass tape Figure 4 48 Removing the LCD cable 7 Remove the Camera from the top case and disconnect the CCD cable from the camera Figure 4 49 Removing the Camera Figure 4 50 Disconnecting the CCD cable 4 62 CONFIDENTIAL SatelliteM500 M500D Maintenance Manual ...

Page 202: ...AUTION When installing the LCD support do not mistake the left for the right and vice versa L for the left R for the right and UP for the up of the bracket are marked on the bracket 6 Seat the LCD unit on the display cover CAUTION Please be careful to not leave dust and fingerprint on LCD cover glass when LCD unit is disassembled and assembled Please refer to video file how to avoid dust and finge...

Page 203: ... sure to seat it so that it is properly aligned and maximum visibility of the display is maintained 2 For the LCD module be careful to align the four holes at the right side and left side of the LCD module with the corresponding holes in the LCD cover before securing the module with four screws Do not force the module into place because stress can affect its performance Also the panel s polarized ...

Page 204: ... wipe it again If the surface is very dirty we recommend a CRT cleaning agent Apply the agent to a cloth and then wipe the panel s surface Do not apply cleanser directly to the panel 4 If water or other liquid is left on the panel s surface for a long period it can change the screen s tint or stain it Be sure to quickly wipe off any liquid A 2 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manu...

Page 205: ...drop it or let it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard against damage from electrostatic discharge Be sure to wear a wrist or ankle ground when handling the module Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL A 3 ...

Page 206: ...direct sunlight or strong ultraviolet rays for long periods 8 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to freeze lose their elasticity or otherwise suffer damage A 4 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual ...

Page 207: ...ssembly can cause malfunctions 10 If you transport the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxime These materials can release gas that can damage the panel s polarization Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL A 5 ...

Page 208: ...Appendix B Board Layout Appendices Appendix B Board Layout B 1 Main Board Front View Figure B 1 Main board layout front Satellite M500 M50D M507 Maintenance Manual CONFIDENTIAL B 1 ...

Page 209: ...button connector CON6601 FUNCTION BRD connector CON6201 TouchPanel connector CON4801 KB connector CON5602 SIM card slot CON5601 Mini card connector CON6701 LAN BRD connector CON4803 Keyboard LED connector CON4804 TP ON OFF connector CON6204 FELICA connector CON6203 Blue tooth connector CON4802 Touch Pad connector CON4101 Internal speaker connector CON5401 New Card slot CON6501 Modem connector J770...

Page 210: ...Appendix B Board Layout Appendices B 2 Main Board Back View Figure B 2 Main board layout back Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL B 3 ...

Page 211: ... Battery Connector CON6502 DEBUG CARD connector CON6001 HDD connector CON6002 ODD connector CON6003 SSD connector CON2101 Memory slot CON2201 Memory slot CON5501 Mini card connector CON0701 AMD HDT Debug connector CON3501 Graphics MXM connector CON5701 Mini card connector CON5001 Media Card slot CON3901 HDMI connector CON6107 eSATA USB Combo connector CON6106 USB connector CON5101 1394 connector C...

Page 212: ...and Back View Front Back Figure B 3 LAN Board layout front back Table B 3 LAN Board connectors front back Number Name MLCON301 RJ45 FJ11 JACK MLCON103 USB JACK MLCON101 HOT BAR LAN board interface Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL B 5 ...

Page 213: ...ard layout front back Table B 4 Touchpad Board connector back Number Name M1tp_Con1 Touch Pad Module connector M1tp_J1 Touch Pad BD to FP BD connector M1tp_Con3 HOT BAR Touch Pad BD to MB interface M1tp_Con2 HOT BAR Touch Pad BD to LED BD interface B 6 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual ...

Page 214: ...5 LED Board Front and Back View Front Back Figure B 5 LED Board layout front back Table B 5 LED Board connectors back Number Name Lb_Con1 HOT BAR LED BD to Touch Pad BD interface Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL B 7 ...

Page 215: ...inter Board Front and Back View Front Back Figure B 6 Finger Printer Board layout front back Table B 6 Finger Printer Board connectors back Number Name F_J1 PF BD to Touch Pad BD interface B 8 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual ...

Page 216: ...verter Board Front and Back View Front Back Figure B 7 Inverter Board layout front back Table B 7 Inverter Board connectors front Number Name CN1 Input connector CN2 Output connector Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL B 9 ...

Page 217: ... GND 19 M_A_DQ56 I O 20 M_A_DQ54 I O 21 GND 22 M_A_DQ50 I O 23 M_A_DQ51 I O 24 GND 25 M_A_DQ55 I O 26 M_A_DM6 I O 27 GND 28 GND 29 M_A_DQS 6 I O 30 M_CLK_DDR0 31 M_A_DQS6 I O 32 M_CLK_DDR 0 33 GND 34 GND 35 M_A_DQ49 I O 36 M_A_DQ48 I O 37 M_A_DQ53 I O 38 M_A_DQ52 I O 39 GND 40 GND 41 GND 42 GND 43 M_A_DQ42 I O 44 M_A_DQ20 I O 45 M_A_DQ45 I O 46 M_A_DQ46 I O 47 GND 48 GND 49 M_A_DQS 5 I O 50 NC 51 ...

Page 218: ..._A12 I O 90 M_A_A11 I O 91 M_A_A9 I O 92 M_A_A7 I O 93 M_A_A8 I O 94 M_A_A6 I O 95 1 8V 96 1 8V 97 M_A_A5 I O 98 M_A_A4 I O 99 M_A_A3 I O 100 M_A_A2 I O 101 M_A_A1 I O 102 M_A_A0 I O 103 1 8V 104 1 8V 105 M_A_A10 I O 106 M_A_BS1 I 107 M_A_BS0 I 108 M_A_RAS I 109 M_A_WE I 110 M_CS 0 I 111 1 8V 112 1 8V 113 M_A_CAS I 114 M_ODT0 I 115 M_CS 1 I 116 M_A_A13 I O 117 1 8V 118 1 8V 119 M_ODT1 I 120 NC 121...

Page 219: ...156 GND 157 M_A_DQ13 I O 158 M_A_DQ15 I O 159 M_A_DQ11 I O 160 M_A_DQ9 I O 161 GND 162 GND 163 NC 164 M_CLK_DDR1 I 165 GND 166 M_CLK_DDR 1 I 167 M_A_DQS 1 I O 168 GND 169 M_A_DQS1 I O 170 M_A_DM1 I O 171 GND 172 GND 173 M_A_DQ8 I O 174 M_A_DQ14 I O 175 M_A_DQ12 I O 176 M_A_DQ10 I O 177 GND 178 GND 179 M_A_DQ2 I O 180 M_A_DQ7 I O 181 M_A_DQ3 I O 182 M_A_DQ1 I O 183 GND 184 GND 185 M_A_DM0 I O 186 M...

Page 220: ...20 M_B_DQ48 I O 21 GND 22 M_B_DQ51 I O 23 M_B_DQ54 I O 24 GND 25 M_B_DQ53 I O 26 M_B_DM6 I O 27 GND 28 GND 29 M_B_DQS 6 I O 30 M_CLK_DDR2 I 31 M_B_DQS6 I O 32 M_CLK_DDR 2 I 33 GND 34 GND 35 M_B_DQ50 I O 36 M_B_DQ49 I O 37 M_B_DQ55 I O 38 M_B_DQ52 I O 39 GND 40 GND 41 GND 42 GND 43 M_B_DQ42 I O 44 M_B_DQ40 I O 45 M_B_DQ44 I O 46 M_B_DQ45 I O 47 GND 48 GND 49 M_B_DQS 5 I O 50 NC 51 M_B_DQS5 I O 52 M...

Page 221: ..._B_A12 I 90 M_B_A11 I 91 M_B_A9 I 92 M_B_A7 I 93 M_B_A8 I 94 M_B_A6 I 95 1 8V 96 1 8V 97 M_B_A5 I 98 M_B_A4 I 99 M_B_A3 I 100 M_B_A2 I 101 M_B_A1 I 102 M_B_A0 I 103 1 8V 104 1 8V 105 M_B_A10 I 106 M_B_BS1 I 107 M_B_BS0 I 108 M_B_RAS I 109 M_B_WE I 110 M_CS 2 I 111 1 8V 112 1 8V 113 M_B_CAS I 114 M_ODT2 I 115 M_CS 3 I 116 M_B_A13 I 117 1 8V 118 1 8V 119 M_ODT3 I 120 NC 121 GND 122 GND 123 M_B_DQ30 ...

Page 222: ..._DQ15 I O 158 M_B_DQ10 I O 159 M_B_DQ9 I O 160 M_B_DQ11 I O 161 GND 162 GND 163 NC 164 M_CLK_DDR3 I 165 GND 166 M_CLK_DDR 3 I 167 M_B_DQS 1 I O 168 GND 169 M_B_DQS1 I O 170 M_B_DM1 I O 171 GND 172 GND 173 M_B_DQ13 I O 174 M_B_DQ14 I O 175 M_B_DQ12 I O 176 M_B_DQ8 I O 177 GND 178 GND 179 M_B_DQ3 I O 180 M_B_DQ7 I O 181 M_B_DQ2 I O 182 M_B_DQ6 I O 183 GND 184 GND 185 M_B_DM0 I O 186 M_B_DQS 0 I O 18...

Page 223: ...A_RXP2 O S7 GND P1 NC P2 5VS P3 5VS P4 NC P5 GND P6 GND C 4 CON6001 SATA interface HDD connector 22 pin Table C 4 HDD connector 22 pin Pin No Signal Name I O Pin No Signal Name I O S1 GND S2 SATA_TXP1 I S3 SATA_TXN1 I S4 GND S5 SATA_RXN1 O S6 SATA_RXP1 O S7 GND P1 3VS P2 3VS P3 3VS P4 GND P5 GND P6 GND P7 5VS P8 5VS P9 5VS P10 GND P11 NC P12 GND P13 NC P14 NC P15 NC Satellite M500 M500 M507 Mainte...

Page 224: ...onnector 24 pin Pin No Signal Name I O Pin No Signal Name I O 1 5VS 2 3VS 3 5VS 4 3VS 5 5VS 6 3VS 7 5VS 8 3VS 9 NC 10 NC 11 GND 12 GND 13 NC 14 SATA_TXP0 I 15 GND 16 SATA_TXN0 I 17 NC 18 GND 19 NC 20 SATA_RXN0 O 21 GND 22 SATA_RXP0 O 23 NC 24 GND C 8 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual ...

Page 225: ...CLK I 11 MS_D3 I O 12 MS_INS O 13 MS_D2 I O 14 MS_D0 I O 15 MS_D1 I O 16 MS_BS I 17 GND 18 SD_CLK I 19 MMC_DAT6 I O 20 GND 21 MMC_DAT7 I O 22 SD_DAT0 I O 23 SD_DAT1 I O 24 25 SD_CD O 26 GND 27 XD_CD O 28 XD_RDY I 29 XD_RE I 30 XD_CE I 31 XD_CLE I 32 XD_ALE I 33 XD_WE I 34 XD_WP I 35 GND 36 XD_D0 I O 37 XD_D1 I O 38 XD_D2 I O 39 XD_D3 I O 40 XD_D4 I O 41 XD_D5 I O 42 XD_D6 I O 43 XD_D7 I O 44 CARD_...

Page 226: ...ame I O Pin No Signal Name I O 1 NC 2 3VS 3 BT_CHDATA I O 4 GND 5 BT_CHCLK I 6 1 5VS 7 MINI3CLK_REQ O 8 NC 9 GND 10 NC 11 CLK_PCIE_MINIC ARD3 I 12 NC 13 CLK_PCIE_MINIC ARD3 I 14 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 WLAN_ON OFF I 21 GND 22 PLTRST _M I 23 PCIE_RXN5 O 24 3VS 25 PCIE_RXP5 O 26 GND 27 GND 28 1 5VS 29 GND 30 NC 31 PCIE_TXN5 I 32 NC 33 PCIE_TXP5 I 34 GND 35 GND 36 USB_PN5 I O 37 GND 38 ...

Page 227: ...al Name I O 1 NC 2 3VS 3 NC 4 GND 5 NC 6 1 5VS 7 MINI1CLK_REQ O 8 NC 9 GND 10 NC 11 CLK_PCIE_MINI CARD I 12 NC 13 CLK_PCIE_MINI CARD I 14 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 WUSB_ON OFF I 21 GND 22 PLTRST _M I 23 PCIE_RXN2 O 24 3VS 25 PCIE_RXP2 O 26 GND 27 GND 28 1 5VS 29 GND 30 NC 31 PCIE_TXN2 I 32 NC 33 PCIE_TXP2 I 34 GND 35 GND 36 NC 37 GND 38 NC 39 3VS 40 GND 41 3VS 42 NC 43 GND 44 NC 45 NC ...

Page 228: ..._DIO 11 CLK_PCIE_WWAN I 12 SIM_CLK 13 CLK_PCIE_WWAN I 14 SIM_RST 15 GND 16 NC 17 NC 18 GND 19 NC 20 3G_ON I 21 GND 22 PLTRST _M I 23 PCIE_RXN3 O 24 3VS_WWAN 25 PCIE_RXP3 O 26 GND 27 GND 28 1 5VS 29 GND 30 NC 31 PCIE_TXN3 I 32 NC 33 PCIE_TXP3 I 34 GND 35 GND 36 USB_PN4 37 GND 38 USB_PP4 39 3VS_WWAN 40 GND 41 3VS_WWAN 42 WWAN_LED 43 GND 44 NC 45 NC 46 NC 47 NC 48 1 5VS 49 NC 50 GND 51 NC 52 3VS_WWAN...

Page 229: ...terface connector 12 pin Pin No Signal Name I O Pin No Signal Name I O 1 GND 2 NC 3 ACZ_SDOUT_MDC I 4 NC 5 GND 6 3V 7 ACZ_SYNC_MDC I 8 GND 9 ACZ_SDIN1 O 10 GND 11 ACZ_RST _MDC I 12 ACZ_BCLK_MDC I C 13 CON3901 HDMI connector BTO 19 pin Table C 13 Modem connector 19 pin Pin No Signal Name I O Pin No Signal Name I O 1 HDMI_TX2 _R I 2 GND 3 HDMI_TX2 _R I 4 HDMI_TX1 _R I 5 GND 6 HDMI_TX1 _R I 7 HDMI_TX...

Page 230: ... O 21 KSO6 O 22 KSO14 O 23 KSO5 O 24 KSO3 O 25 KSO4 O 26 KSO0 O 27 KSO1 O 28 KSO2 O 29 5VS 30 NC 31 NC 32 NC 33 NC 34 5VS C 15 CON4802 MB to Touch PAD Board connector 22 pin Table C 15 MB to Touch PAD Board connector 22 pin Pin No Signal Name I O Pin No Signal Name I O 1 5VSUS 2 5V 3 5VS 4 5VS 5 3VA 6 3VS 7 3V 8 CB_LED I 9 HDD_LED I 10 TP_DAT I O 11 TP_CLK I O 12 GND 13 LID_SW O 14 LIGHT_GI_LED I ...

Page 231: ...r 8 pin Pin No Signal Name I O Pin No Signal Name I O 1 A_GND 2 MIC_IN_AC_E I 3 NC 4 MIC_EXT_JD 5 A_GND 6 7 A_GND I 8 A_GND C 18 CON6503 Power Button connector 8 pin Table C 18 Power Button connector 8 pin Pin No Signal Name I O Pin No Signal Name I O 1 GND 2 SMB1_CLK I 3 SMB1_DAT I O 4 NC 5 3VS 6 5V 7 PWRBTN_LED I 8 PWR_SW O C 19 CON6601 Function Board connector 8 pin Table C 19 Function Board co...

Page 232: ...ND 18 PCIE_TXP1 I 19 PCIE_TXN1 I 20 GND 21 CLK_PCIE_LAN I 22 CLK_PCIE_LAN I 23 GND 24 5V_USB 25 5V_USB 26 5V_USB 27 5V_USB 28 5V_USB 29 USB_PN0 I O 30 USB_PP0 I O 31 GND 32 USB_PN1 I O 33 USB_PP1 I O 34 GND C 21 CON4101 Speaker connector 4 pin Table C 21 Speaker connector 4 pin Pin No Signal Name I O Pin No Signal Name I O 1 H_SPKR O 2 H_SPKR O 3 H_SPKL O 4 H_SPKL O C 22 CON6106 USB 1 connector 4 ...

Page 233: ...N3701 LCD connector 40 pin Table C 24 LCD connector 40 pin Pin No Signal Name I O Pin No Signal Name I O 1 AC_INV 2 AC_INV 3 AC_INV 4 NC 5 BACK_EN_C I 6 LCD_BL_PWM_C I 7 NC 8 GND 9 GND 10 GND 11 LVDS_CLKBP I 12 LVDS_CLKBM I 13 GND 14 LVDS_YB2P I 15 LVDS_YB2M I 16 GND 17 LVDS_YB1P I 18 LVDS_YB1M I 19 GND 20 LVDS_YB0P I 21 LVDS_YB0M I 22 GND 23 LVDS_CLKAP I 24 LVDS_CLKAM I 25 GND 26 LVDS_YA2P I 27 L...

Page 234: ...d interface connector 26 pin Table C 26 Newcard interface connector 26 pin Pin No Signal Name I O Pin No Signal Name I O 1 GND 2 USBP10 I O 3 USBP10 I O 4 CP_USB I 5 NC 6 NC 7 SCL_3V I 8 SDA_3V I O 9 1 5VS_PE 10 1 5VS_PE 11 PCIE_WAKE I 12 3V_PE 13 PERST I 14 3VS_PE 15 3VS_PE 16 NEWCARD_CLK _REQ O 17 CP_PE I 18 CLK_PCIE_NEW CARD I 19 CLK_PCIE_NEW CARD I 20 GND 21 PCIE_RXN4 O 22 PCIE_RXP4 O 23 GND 2...

Page 235: ...ry connector 9 pin Pin No Signal Name I O Pin No Signal Name I O 1 BAT_CON_F 2 BAT_CON_F 3 NC 4 GND 5 TS1 _C O 6 SMB0_DAT_C I O 7 SMB0_CLK_C I 8 GND 9 GND C 29 CON4901 FAN connector 4 pin Table C 29 FAN connector 4 pin Pin No Signal Name I O Pin No Signal Name I O 1 FAN0_TACH O 2 GND 3 FAN_PWM I 4 5VS_FAN C 30 CO6202 Camera Module connector BTO 6 pin Table C 30 Camera Module connector 6 pin Pin No...

Page 236: ...a Module connector BTO 6 pin Table C 32 Felica Module connector 6 pin Pin No Signal Name I O Pin No Signal Name I O 1 5VS_FELICA 2 USBP11 I O 3 USBP11 I O 4 GND 5 NC 6 GND C 33 CO6204 Buletooth connector BTO 8 pin Table C 33 Bluetooth connector 8 pin Pin No Signal Name I O Pin No Signal Name I O 1 3VS 2 BT_RST I 3 BT_ON OFF I 4 BT_CHDATA I O 5 BT_CHCLK I 6 GND 7 USBP11 I O 8 USBP11 I O C 20 CONFID...

Page 237: ...PAD connector 12 pin Pin No Signal Name I O Pin No Signal Name I O 1 5VS 2 5VS 3 TP_DAT I O 4 TP_CLK I 5 GND 6 GND 7 NC 8 LightGuide_ON_ OFF 9 NC 10 TP_LEFT O 11 TP_RIGHT O 12 NC C 35 M1TP_J1 Touch PAD Board to Fingerprint connector 6 pin Table C 35 Touch PAD Board to Fingerprint connector 6 pin Pin No Signal Name I O Pin No Signal Name I O 1 F_ 1 8VS_FP 2 FP_USB_D I O 3 T_GND 4 FP_USB_D I O 5 F_ ...

Page 238: ...M I O 5 L_TRLM2_M I O 6 L_RXN_M I O 7 L_TRLP3_M I O 8 L_TRLM3_M I O 9 3VSUS_L_M 10 LED_1000 _M I 11 3VSUS_L_M 12 LED_100 _M I 13 RING_J_M I O 10 TIP_J_M I O C 37 MLCON103 USB 2 connector 8 pin Table C 37 USB 2 connector 8 pin Pin No Signal Name I O Pin No Signal Name I O 1 5VUSB1_M 2 USBP1 _M I O 3 USBP1 _M I O 4 LGND 5 5VUSB0_M 6 USBP0 _M I O 7 USBP0 _M I O 8 LGND C 38 MLCON302 Modem connector BT...

Page 239: ...83 1E F0 1E 04 3 04 84 26 F0 26 05 4 05 85 25 F0 25 06 5 06 86 2E F0 2E 07 6 07 87 36 F0 36 08 7 08 88 3D F0 3D 1 09 8 09 89 3E F0 3E 1 10 9 0A 8A 46 F0 46 1 11 0 0B 8B 45 F0 45 1 12 _ 0C 8C 4E F0 4E 13 0D 8D 55 F0 55 15 BkSp 0E 8E 66 F0 66 16 Tab 0F 8F 0D F0 0D 17 Q 10 90 15 F0 15 18 W 11 91 1D F0 1D 19 E 12 92 24 F0 24 20 R 13 93 2D F0 2D 21 T 14 94 2C F0 2C 22 Y 15 95 35 F0 35 23 U 16 96 3C F0 ...

Page 240: ...1B F0 1B 33 D 20 A0 23 F0 23 34 F 21 A1 2B F0 2B 35 G 22 A2 34 F0 34 36 H 23 A3 33 F0 33 37 J 24 A4 3B F0 3B 1 38 K 25 A5 42 F0 42 1 39 L 26 A6 4B F0 4B 1 40 27 A7 4C F0 4C 1 41 28 A8 52 F0 52 43 Enter 1C 9C 5A F0 5A 44 Shift L 2A AA 12 F0 12 45 No 102 key 56 D6 61 F0 61 46 Z 2C AC 1A F0 1A 47 X 2D AD 22 F0 22 48 C 2E AE 21 F0 21 49 V 2F AF 2A F0 2A 50 B 30 B0 32 F0 32 51 N 31 B1 31 F0 31 52 M 32 ...

Page 241: ...0 4 76 Del E0 53 E0 D3 E0 71 E0 F0 71 4 79 E0 4B E0 CB E0 6B E0 F0 6B 4 80 Home E0 47 E0 C7 E0 6C E0 F0 6C 4 81 End E0 4F E0 CF E0 69 E0 F0 69 4 83 E0 48 E0 C8 E0 75 E0 F0 75 4 84 E0 50 E0 D0 E0 72 E0 F0 72 4 85 PgUp E0 49 E0 C9 E0 7D E0 F0 7D 4 86 PgDn E0 51 E0 D1 E0 7A E0 F0 7A 4 89 E0 4D E0 CD E0 74 E0 F0 74 4 110 Esc 01 81 76 F0 76 112 F1 3B BB 05 F0 05 113 F2 3C BC 06 F0 06 114 F3 3D BD 04 F0...

Page 242: ...22 F11 57 D7 78 F0 78 3 123 F12 58 D8 07 F0 07 3 124 PrintSc Refer to table 2 25 126 Pause Refer to table 2 25 202 Fn 5 203 Win E0 5B E0 DB E0 1F E0 F0 1F 204 App E0 5D E0 DD E0 2F E0 F0 2F Notes 1 Scan codes differ by overlay function 2 This key corresponds to key No 42 in the 102 key mode 3 Combination with the Fn key makes different codes 4 Scan codes differ by mode 5 The Fn key does not genera...

Page 243: ... E0 2A E0 F0 12 E0 6C E0 F0 6C E0 12 81 End E0 AA E0 4F E0 CF E0 2A E0 F0 12 E0 69 E0 F0 69 E0 12 83 E0 AA E0 48 E0 C8 E0 2A E0 F0 12 E0 75 E0 F0 75 E0 12 84 E0 AA E0 50 E0 D0 E0 2A E0 F0 12 E0 72 E0 F0 72 E0 12 85 PgUp E0 AA E0 49 E0 C9 E0 2A E0 F0 12 E0 7D E0 F0 7D E0 12 86 PgDn E0 AA E0 51 E0 D1 E0 2A E0 F0 12 E0 7A E0 F0 7A E0 12 89 E0 AA E0 4D E0 CD E0 2A E0 F0 12 E0 74 E0 F0 74 E0 12 Note Th...

Page 244: ...2 80 Home E0 2A E0 47 E0 C7 E0 AA E0 12 E0 6C E0 F0 6C E0 F0 12 81 End E0 2A E0 4F E0 CF E0 AA E0 12 E0 69 E0 F0 69 E0 F0 12 83 E0 2A E0 48 E0 C8 E0 AA E0 12 E0 75 E0 F0 75 E0 F0 12 84 E0 2A E0 50 E0 D0 E0 AA E0 12 E0 72 E0 F0 72 E0 F0 12 85 PgUp E0 2A E0 49 E0 C9 E0 AA E0 12 E0 7D E0 F0 7D E0 F0 12 86 PgDn E0 2A E0 51 E0 D1 E0 AA E0 12 E0 7A E0 F0 7A E0 F0 12 89 E0 2A E0 4D E0 CD E0 AA E0 12 E0 7...

Page 245: ...0 B5 E0 4A E0 F0 4A 23 U 4 4B CB 6B F0 6B 24 I 5 4C CC 73 F0 73 25 O 6 4D CD 74 F0 74 26 P 37 B7 7C F0 7C 37 J 1 4F CF 69 F0 69 38 K 2 50 D0 72 F0 72 39 L 3 51 D1 7A F0 7A 40 4A CA 7B F0 7B 52 M 0 52 D2 70 F0 70 54 53 D3 71 F0 71 55 4E CE 79 F0 79 Table D 6 No 124 key scan code Code set 1 Code set 2 Key top Shift Make Break Make Break Prt Sc Common E0 2A E0 37 E0 B7 E0 AA E0 12 E0 7C E0 F0 7C E0 F...

Page 246: ... CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual Table D 7 No 126 key scan code Code set 1 Code set 2 Key top Shift Make Make Pause Common E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl E0 46 E0 C6 E0 7E E0 F0 7E This key generates only make codes ...

Page 247: ...ayout Appendices Appendix E Appendix E Key Layout E 1 United Kingdom UK Keyboard Figure E 1 UK keyboard E 2 United States US Keyboard Figure E 2 US keyboard Satellite M500 M505 M507 Maintenance Manual CONFIDENTIAL E 1 ...

Page 248: ...Appendices Appendix E Key Layout E 3 Japanese JP Keyboard Figure E 3 JP keyboard E 2 CONFIDENTIAL Satellite M500 M505 M507 Maintenance Manual ...

Page 249: ...SB key which has the latest BIOS document to t he system 4 Turn on the power with Esc key pressing down and choose boot from USB device 5 Enter to the BIOS document and execute the UBIOS bat 6 The BIOS rewriting starts 7 When the process is completed the system automatically shutdown NOTE 1 Connect the AC adapter to the computer when you rewrite the BIOS 2 Do not turn off the power while you are r...

Page 250: ...o rewrite EC KBC then when you next turn on the power a message may be displayed that the contents of the EC KBC have been erased In this case insert the BIOS EC KBC rewriting disk and the EC KBC will be rewritten 5 Normally it takes about 30 seconds to rewrite the EC KBC It may take 3 minutes maximum depending on the conditions of the computer or ICs The computer is not hung up Allow sufficient t...

Search results

Summary of Contents for Satellite M500

Reviews:

Related manuals for Satellite M500

Brands by name

Popular brands

Toshiba Satellite M500, Maintenance Manual

Search results

Summary of Contents for Satellite M500

Reviews:

Related manuals for Satellite M500

Brands by name

Popular brands