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If Something Goes Wrong
The Windows® operating system is not working
❖
Use the PING command to verify a connection to the gateway
at 192.168.1.1 (a default gateway for most wireless routers).
1
Click Start, then click Run...
2
Enter
Cmd
and press
Enter
.
3
Enter
PING 192.168.1.1
at the command prompt, and press
Enter
.
If “Request Timed Out” or another error message appears in
response, then the problem is probably Wi-Fi
®
-related.
❖
If you have enabled any security provisions (closed system,
MAC address filtering, Wired Equivalent Privacy [WEP], etc.),
check the access point vendor's Web site for recent firmware
upgrades. Problems with WEP keys, in particular, are
frequently addressed in new firmware releases.
The Windows
®
operating system wireless management
facility does not work.
If you are using an external Wi-Fi
®
adapter (USB adapter or other
variety), check if the adapter comes with its own management
utility. If it does, the utility may be disabling the Windows
®
operating system wireless management facility, in which case you
must use the adapter's management utility. If the documentation
that accompanies the adapter does not provide enough information
to determine if this is the case, contact that vendor's support group
for further advice.
