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KP-2004

© February 2007 TOSHIBA TEC CORPORATION All rights reserved

TROUBLESHOOTING

4 - 2

3) The e-BRIDGE ID Gate beeps three times consecutively (one short beep, a short period and then a 

set of short and long beeps) and a message “Failed Authentication” appears on the equipment’s 
touch panel.

Check the following:
- Is the IC card authentication server is the LDAP server?

Ask the user if he or she is registered on the LDAP server to use this IC card.

4) Even if the e-BRIDGE ID Gate beeps three times (one short beep, a short period and then a set of 

short and long beeps), the screen of the equipment is not switched.

- Is the LDAP server setting correct?

Ask the user about it, and check the LDAP server settings.

07/04

Summary of Contents for KP-2004

Page 1: ...SERVICE MANUAL e BRIDGE ID Gate KP 2004 File No SME060032A0 R061121D2600 TTEC Ver01_2007 04 ...

Page 2: ...e U S and or other countries Other company names and product names in this manual are the trademarks of their respective companies 2007 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TOSHIBA TEC CORPORATION No patent liability is assumed however with respect to the use of the information containe...

Page 3: ...sically the equipment should not be operated when it is disassembled or any part is removed 8 Be sure not to touch the live or drive sections of the equipment when its power is ON 9 Tools Use the designated jigs or tools if any Use the recommended measuring instruments or equivalent if any 10 Check the rating plate of the equipment or other cautionary labels at the service or maintenance Clean or ...

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Page 5: ...ved KP 2004 CONTENTS 1 CONTENTS KP 2004 1 GENERAL DESCRIPTION 1 1 2 INSTALLATION AND SETTINGS OF e BRIDGE ID GATE 2 1 2 1 Setup Procedure 2 3 3 e BRIDGE ID GATE SETTING CODE LIST 3 1 4 TROUBLESHOOTING 4 1 5 CANCELING e BRIDGE ID GATE CARD AUTHENTICATION 5 1 ...

Page 6: ...KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved CONTENTS 2 ...

Page 7: ... reserved KP 2004 GENERAL DESCRIPTION 1 1 1 1 GENERAL DESCRIPTION e BRIDGE ID Gate KP 2004 is a card reader which enables user authentication on a iCLASS compli ant noncontact card iCLASS is a noncontact IC card technology developed by HID Corporation ...

Page 8: ...KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved GENERAL DESCRIPTION 1 2 ...

Page 9: ...al information The table below shows the persons related to the settings and what they do for the settings Note Note Each procedure shown in this chapter has an instruction to turn the power of the equipment ON and to shut it down If each setting is performed consecutively turning the power ON or shutting it down is not necessary User Equipment manager Entry of card information required for user a...

Page 10: ...tment Code and User Authentication is selected The user also confirms if either of Windows Domain Authentication or LDAP Authentication of Method is selected C Hardware installation P 2 3 C Hardware installation Worker Service technician Operation Installs the e BRIDGE ID Gate to the equipment D System setting 08 1772 P 2 3 D System setting 08 1772 Worker Service technician Operation Performs syst...

Page 11: ...low to enable the e BRIDGE ID Gate features For the details of the setting codes refer to the e BRIDGE ID Gate setting code list P 3 1 3 e BRIDGE ID GATE SETTING CODE LIST Procedure 1 Turn the power of the equipment ON while pressing the digital keys 0 and 8 simultaneously 2 Key in 1772 and then press the START button 3 Key in the setting code and then press the ENTER button on the touch panel 4 S...

Page 12: ...default 4 Confirm if the entered content is correct and then press the ENTER button on the touch panel 5 Shut down the equipment F Card authentication setting The user accesses TopAccess to enable the card authentication 08 1927 Sets the attribute name of authentication ID on the LDAP server Default eBMUserCard Reference Setting procedure in TopAccess followed by the user To enable the card authen...

Page 13: ...nnection 1 N A YY Authentication 00 No authentication using a noncontact IC card 02 Authentication using a noncontact IC card KP 2003 03 Authentication using a noncontact IC card KP 2005 04 Authentication using a noncontact IC card KP 2004 ZZZZ Sub code 0000 No authentication using a noncontact IC card 0002 Use Card ID of a noncontact IC card Example When using the e BRIDGE ID Gate KP 2004 0004000...

Page 14: ...KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved e BRIDGE ID GATE SETTING CODE LIST 3 2 ...

Page 15: ...t on the code 08 1772 Is the attribute name of the authentication ID for the LDAP server set on the equipment Ask the user the attribute name of the authentication ID for the LDAP server and then check if this attribute name corresponds with the one set on the code 08 1927 Is the card format of the IC card set on the equipment correctly Have the user re enter the correct card format Is the card au...

Page 16: ...ears on the equipment s touch panel Check the following Is the IC card authentication server is the LDAP server Ask the user if he or she is registered on the LDAP server to use this IC card 4 Even if the e BRIDGE ID Gate beeps three times one short beep a short period and then a set of short and long beeps the screen of the equipment is not switched Is the LDAP server setting correct Ask the user...

Page 17: ... ID GATE CARD AUTHENTICATION Canceling the card authentication with the e BRIDGE ID Gate Perform the following setting Key in 00000000 on the code 08 1772 For the procedure refer to D System setting 08 1772 P 2 3 D System setting 08 1772 08 1772 When canceling the card authentication with the e BRIDGE ID Gate Setting code 8 digits 00000000 ...

Page 18: ...KP 2004 February 2007 TOSHIBA TEC CORPORATION All rights reserved CANCELING e BRIDGE ID GATE CARD AUTHENTICATION 5 2 ...

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