105
If you have problems
Troubleshooting
There may be times, if an error occurs, when you may see one of
the messages below. If you encounter any of these messages, you
will need to reset the gigabeat
®
.
Messages:
❖
Connect the gigabeat
®
to a computer.
❖
Update or restore the gigabeat
®
using the computer application.
See the User’s Manual for more information.
❖
Contact manufacturer for repair.
When powering on your gigabeat
®
after you have performed a
reset, the gigabeat
®
will display the start screen.
If the start screen is not displayed and the error message appears
again, contact the gigabeat
®
call center at 1-877-250-8595 or
1-949-583-3212 for assistance. Or, you can visit the website at
www.gigabeatsupport.toshiba.com
Troubleshooting
Some problems you may encounter when using your gigabeat
®
are
relatively easy to identify and solve. This section covers problems
you may encounter and suggested actions.
Problem
Cause
Action
Reference page
The gigabeat
®
does
not turn on, or does
not operate when
buttons are pressed.
The remaining
battery power is
low.
Connect the
gigabeat
®
to a
computer using
the USB cable
and charge the
gigabeat
®
battery.
built-in
battery/Connecting
your computer and
the gigabeat®” on
page 16.
The gigabeat
®
is
locked.
Release the Lock
switch to unlock
the gigabeat
®
.
with Your
gigabeat®” on
page 14.
The gigabeat
®
is
currently
connected to a
computer.
The gigabeat
®
cannot be
operated while
being connected
to a computer.
built-in
battery/Connecting
your computer and
the gigabeat®” on
page 16
Data cannot be
played.
Audio data is not
available.
Transfer audio
data to the
gigabeat
®
using
Windows Media
®
Player 11 or 10.