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Toshiba B-FV4D-GL, Owner'S Manual

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4. TROUBLESHOOTING 

ENGLISH VERSION EO1-33099 

4.1 Troubleshooting Guide 

E4-

1

 

4.  TROUBLESHOOTING 

 
 
 
 
 
 

 

4.1  Troubleshooting Guide 

 

Symptom 

Cause 

Solutions 

The power lamp of the 
Power Jack does not light 
up though the power cord 
is plugged in an AC outlet. 

The power cord is not connected 
to the AC power inlet. 

Disconnect the power cord from the AC outlet, 
connect the power  cord  to the AC power inlet, 
then connect it to the AC outlet.   

（

 Section 2.5

）

 

There is a power failure or the 
power is not being supplied to the 
AC outlet.  

Test  the  AC  outlet  with  a  power  cord  from 
another electric appliance.  
If  power  is  not  being  supplied,  consult  an 
electrician or your Electricity supplier. 

The fuse of the building has 
blown or the circuit breaker has 
tripped. 

Check the fuse or circuit breaker.   

LED 1 does not light up in 
green when the power 
switch is turned on though 
the power lamp of the 
Power Jack is lit.   

The Power Jack is disconnected 
from the printer. 

Disconnect the power cord from the AC outlet, 
insert  the  Power  Jack  into  the  printer,  then 
connect  the  power  cord  to  the  AC  outlet.   

（

 

Section 2.5

）

 

Media is not issued.  

The media is not loaded correctly. 

Reload the media correctly.  

（

 Section 2.7

）

 

The interface cable is not 
connected correctly. 

Connect the interface cable again.  

（

 Section 2.4

）

 

Nothing is printed.  

The media loaded is not direct 
thermal media though direct 
thermal mode is selected. 

Load a thermal paper roll.  

（

 Section 2.7

）

 

The media is not correctly loaded. 

Reload the media correctly.  

（

 Section 2.7

）

 

Print data is not sent from the host 
computer. 

Send the print data. 

Poor print 

TOSHIBA TEC 
CORPORATION approved media 
is not used.  

Replace the media with an approved one. 
 

The print head is dirty.  

Clean the print head.  

（

 Section 3.1.1

）

 

Missing dots 

The print head is dirty. 

Clean the print head.  

（

 Section 3.1.1

）

 

Some of the print head elements 
are broken. 

When missing dots affect the printout, turn off 
the printer and contact the nearest TOSHIBA 
TEC CORPORATION representative to ask for 
the replacement of the print head. 

Media cannot be cut 
cleanly. 

The cuter blade has reached the 
end of its useful life. 

Turn off the printer and contact the nearest 
TOSHIBA TEC CORPORATION 
representative to ask for the replacement of the 
cutter. 

A paper jam occurs 
immediately after printing 
is performed. 

Leaving the printer for a long 
time without printing may cause a 
paper jam due to the adhesion 
between the label and the Platen 
Roller. 

If the printer is not used for a long time, pull 
the Lock Release Portions toward you to 
unlock the Top Cover so that the pressure is not 
applied to the head. 

WARNING! 

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the 

printer.  Turn off and unplug the printer.  Then contact an authorised TOSHIBA TEC 

CORPORATION service representative for assistance.  

Summary of Contents for B-FV4D-GL

Page 1: ...TOSHIBA Barcode Printer B FV4D GL SERIES Owner s Manual ...

Page 2: ...rsuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operations of this equ...

Page 3: ... the AC voltage specified on the rating plate as this may cause fire or electric shock Do not plug in or unplug the power cord with wet hands as this may cause electric shock If the machine share the same electrical outlet with any other appliance that consumes a large amount of power the voltage will fluctuate widely each time these appliances operate Be sure to provide an exclusive outlet for th...

Page 4: ... STORE the paper or ribbons where they might be exposed to direct sunlight high temperatures high humidity dust or gas Ensure the printer is operated on a level surface Any data stored in the memory of the printer could be lost during a printer fault Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference Unplug the machi...

Page 5: ...4 Connecting Cables to the Printer E2 4 2 5 Connecting the Power Cord E2 5 2 6 Opening Closing the Top Cover E2 6 2 7 Loading the Media E2 7 2 8 Self Print Test and Dump Mode Utilities E2 10 2 8 1 Self Print Test and Dump Mode E2 10 3 MAINTENANCE E3 1 3 1 Cleaning E3 1 3 1 1 Print Head E3 1 3 1 2 Sensor E3 2 3 1 3 Platen Roller E3 2 3 1 4 Media Housing E3 3 3 1 5 Cutter E3 3 3 2 Care Handling of t...

Page 6: ... prior written permission of TOSHIBA TEC CORPORATION The contents of this manual may be changed without notification Please refer to your local Authorized Service representative with regard to any queries you may have in this manual Windows is a registered trademark of Microsoft Corporation ...

Page 7: ...ual This printer has the following features Interfaces The printer comes fitted with the following interfaces USB interface Ethernet interface Serial RS232 interface Easy to use The printer mechanism is designed to allow easy operation and easy access for maintenance 1 Unpack the printer 2 Check for damage or scratches on the printer However please note that TOSHIBA TEC CORPORATION shall have no l...

Page 8: ...EMKO Europe HAR France UTE Spain AEE China CCC Power Cord Instruction 1 For use with 100 125 Vac mains power supply please select a power cord rated Min 125V 10A 2 For use with 200 240 Vac mains power supply please select a power cord rated Min 250V 3 Please select a power cord with the length of 2m or less 4 The power cord plug connected to the AC power inlet must be able to be inserted into an I...

Page 9: ...1 Dimensions 1 5 2 Front View The parts and units shown and named in this section are used for descriptions in the following chapters W 184 0 7 2 x D 271 2 10 7 x H 198 8 7 8 Dimensions in mm inches Media Outlet Media Outlet LED 1 LED 2 Media View Window Strip Block Option FEED Button ...

Page 10: ...e print head or touch around it directly after printing By doing so you may get burnt Do not touch the print head or around it just after printing You may get burned as the print head becomes very hot during printing CAUTION To avoid injury be careful not to trap your fingers in the Paper Slot while opening or closing the Top Cover Paper Slot Media Roll Holders Media Roll Holder Lever Cutter Unit ...

Page 11: ...nlit Unlit The power is off The Top Cover is open if the printer power is on Green Unlit Stand by Green S Unlit Printing is temporarily stopped paused Green F Unlit Communicating with a host Green Green Writing data to the flash or USB memory Green Green M The Flash ROM on the CPU board or USB memory is being initialized Orange Green A paper jam occurred Orange Red The media has ended Orange Red F...

Page 12: ...he inside of the printer or when cleaning the printer For best results and longer printer life use only TOSHIBA TEC CORPORATION recommended media Refer to the Supply Manual Store the media in accordance with the specifications This printer mechanism contains high voltage components therefore you should never remove any of the covers of the machine as you may receive an electrical shock Additionall...

Page 13: ... a host computer it is good practice to turn the printer ON before turning on the host computer and to turn OFF the host computer before turning off the printer 1 To turn ON the printer power press the power switch as shown in the diagram below Note that is the power ON side of the switch 2 As the printer powers on LED 1 and 2 will lite first in orange then off and finally LED 1 should stay illumi...

Page 14: ... To turn OFF the printer power press the power switch as shown in the diagram below Note that is the power OFF side of the switch CAUTION 1 Do not turn off the printer power while the printer is printing as this may cause a paper jam or damage to the printer 2 Do not turn off the printer power while LED 1 is flashing as this may lead to loss or corruption of the data being downloaded Power Switch ...

Page 15: ...ce port and one of your host computer s USB ports NOTE When disconnecting the USB cable from the host computer follow the Safely remove hardware procedure on the host computer Use a USB cable conforming to V2 0 or greater and with a Type B plug on one end A serial cable connection between the printer s RS 232C serial port and one of your host computer s COM ports The diagrams below show all the po...

Page 16: ... 1 Make sure that the printer power switch is in the OFF O position 2 Insert the Power Cord into the AC power inlet NOTE If a power cord is not provided with this printer please purchase the correct one referring to page 1 2 Power Cord AC Power Inlet DC Cable Connector DC Cable Connector DC Cable Connector ...

Page 17: ...ARNING WARNING WARNING WARNING To avoid injury be careful not to trap your fingers while opening or closing the cover CAUTION 1 Be careful not to touch the Print Head Element when opening the Top Cover Failure to do this may cause missing dots by static electricity or other print quality problems 2 Do not cover the Cover Open Sensor with your finger hand etc Doing so may cause the sensor to wrongl...

Page 18: ...d it so that the print side faces up Outside wound 1 Open the Top Cover while pulling the Lock Release Portions as indicated by the arrows WARNING WARNING WARNING WARNING 1 Do not touch any moving parts To reduce the risk of fingers jewellery clothing etc being drawn into the mechanism be sure to load the media only once the printer has completely stopped moving 2 To avoid injury be careful not to...

Page 19: ...ia Roll Holder Lever to clamp the media roll securely 3 Pass the media through the Media Guides Pull the media until it reaches the front of the printer Media Roll Holder Lever NOTES 1 Media path 2 Make sure that the print side faces up 3 Cut the leading edge of the media straight with scissors Platen NOTE Be careful not to squeeze the media with the Media Guides Doing so bends the media which can...

Page 20: ... 8 Self Print Test and Dump Mode Utilities E2 9 2 7 Loading the Media Cont 4 Pass the media through the media outlet of the cutter block 5 Close the Top Cover then press the FEED button to check the media feeds correctly FEED Button Media Outlet ...

Page 21: ...o Online operation turn the printer off then on again Print test label sample NOTE The following commands will have no effect the test print D AX XS Z2 1 Z2 2 only the AY command will B FV4D G PRINTER INFO PROGRAM VERSION 28OCT2015B FV4 V1 6C TPCL VERSION 15SEP2015 V1 4 CG VERSION 27FEB2014 V1 0 CHINESE VERSION 27FEB2014 V1 0 CODEPAGE VERSION 27FEB2014 V1 0 BOOT VERSION V1 4 KERNEL FONT VERSION 1 ...

Page 22: ... feed amount fine adjustment value X COORD ADJUST X coordinate fine adjustment value CODEPAGE Character code selection ZERO SLASH Font 0 selection FEED KEY FEED key function setting EURO CODE Euro code setting CONTROL CODE Control code type MAXI CODE SPEC Maxicode specification setting SENSOR SELECT Sensor type PRINT SPEED Print Speed FORWARD WAIT Forward feed standby after issue AUTO CALIB Automa...

Page 23: ...r Reserved item2 FLASH ROM Flash ROM Capacity SDRAM SDRAM Capacity USB SERIAL NUM USB serial number INFORMATION Printer model name and serial number TOTAL FEED1 Total feed distance condition1 TOTAL FEED2 Total feed distance condition2 TOTAL PRINT Total Print distance TOTAL CUT Reserved parameter RS 232C RS 232C setting value BAUD RATE BIT STOP BIT PARITY FLOW LAN Network setting values IP ADDRESS ...

Page 24: ...nt Head Element 1 time per day with a Cleaner Pen cotton swab or soft cloth slightly moistened with ethyl alcohol WARNING 1 Be sure to turn OFF the power before performing any maintenance Failure to do this may cause an electric shock 2 To avoid injury be careful not to trap your fingers while opening or closing the cover 3 Be careful when handling the print head as it becomes very hot during prin...

Page 25: ...e the Transmissive Sensor with a soft cloth or a cotton swab lightly moistened with absolute pure ethyl alcohol 2 To remove dust or paper particles wipe the Transmissive Sensor with a dry soft cloth Wipe the Platen Roller 1 time per day with a soft cloth moistened with absolute pure ethyl alcohol ...

Page 26: ...lightly moistened with mild detergent solution 1 Turn the power off 2 Wipe Cutter Outlet and Cutter Tray with a dry soft cloth 3 Open the Top Cover 4 Detach the Cutter Tray from the Cutter Block then remove the Cutter Block from the printer by lifting it NOTE Clean the cutter every one label roll or at the end of day Cutter Outlet Cutter Tray Cutter Tray Cutter Block ...

Page 27: ...ws and open the Paper Guide for cleaning 6 Open the Paper Guide for cleaning 7 Use the Scraper to remove adhesive residues from the cutter blade 8 Use the Cleaner Pen to clean the blade surface WARNING As the cutter blade is sharp care should be taken not to injure yourself while cleaning Paper Guide Scraper Cleaner Pen ...

Page 28: ...wo upper hooks on both sides of the Cutter Block are inserted into the slits with reference to the Arrow Marks After fitting the Cutter Block attach the Cutter Tray to the Cutter Block Cutter Tray CAUTION When closing the Paper Guide be careful not to drop metal or other foreign objects such as a paper clip into the guide as this may cause a malfunction of the printer CAUTION Make sure the Cutter ...

Page 29: ... high humidity dust or gas The thermal paper used for direct thermal printing must not have specifications which exceed Na 800 ppm K 250 ppm and Cl 500 ppm Some ink used on pre printed media may contain ingredients which shorten the print head s product life Do not use labels pre printed with ink which contain hard substances such as carbonic calcium CaCO3 and kaolin Al2O3 2SiO2 2H2O For further i...

Page 30: ...ded is not direct thermal media though direct thermal mode is selected Load a thermal paper roll Section 2 7 The media is not correctly loaded Reload the media correctly Section 2 7 Print data is not sent from the host computer Send the print data Poor print TOSHIBA TEC CORPORATION approved media is not used Replace the media with an approved one The print head is dirty Clean the print head Sectio...

Page 31: ...ntact the nearest TOSHIBA TEC CORPORATION representative Red Green F A paper jam occurred in the cutter unit Remove the jammed media then reload the media correctly and press the FEED Button Section 4 3 Orange Red The media has ended Load a new media roll then press the FEED Button Section 2 7 Orange Green A paper jam occurred Remove the jammed media then reload the media correctly and press the F...

Page 32: ...ower off 2 Open the Top Cover and open the print head block 3 Remove the media roll 4 Remove the jammed media from the printer DO NOT USE any sharp implements or tools as these could damage the printer 5 Clean the Print Head and Platen then remove any further dust or foreign substances 6 Load the media again and close the Top Cover CAUTION Do not use any tool that may damage the print head ...

Page 33: ... F 30 to 75 RH no condensation 10 to 90 RH no condensation 203 dpi 8 dots mm Direct thermal Cut 50 8 mm sec 2 sec 76 2 mm sec 3 sec 101 6 mm sec 4 sec 127 mm sec 5 sec 152 4 mm sec 6 sec 102 mm 4 0 1mm 1 5mm 99 mm 3 9 Average 15 184 0 mm x 271 2 mm x 198 8 mm 7 2 x 10 7 x 7 8 2 8 kg 6 2 lb Excluding media EAN8 13 EAN8 13 add on 2 5 UPC A UPC E UPC A add on 2 5 UPC E add on 2 5 CODE39 CODE93 CODE12...

Page 34: ...ative A1 2 1 Media Type The table below shows the size and shape of the media that can be used on this printer Unit mm inch Issue mode Item Cut mode Label width 102mm 4 0 Cut length 25 4mm to 152 4mm 1 0 to 6 Thickness 0 06mm to 0 19mm 0 0024 to 0 0075 Max outer roll diameter Ø127mm 5 Roll direction Outside wound Inner core diameter 40mm 1 57 NOTES 1 To ensure print quality and print head life use...

Page 35: ... media should be positioned at the centre of the print head 3 Print quality is not guaranteed within 3 mm from the print head stop position including 1 mm slow up 4 Average print black rate should be 15 or less For barcode print area the print rate should be 30 or less 5 Line weight should be 3 to 12 dots 102 0 mm Max label width 99 0 mm Effective Print Range Out of print range 1 5mm Print head el...

Page 36: ...hould not be bundled tightly with power cords Should not be tied to power line conduits RS 232C Cable description The serial data cable used to connect the printer to a host computer should be one of the following two types 9 pin or 25 pin connector NOTE Use an RS 232C cable with a connector with inch type securing screws Connector to the Host Computer Function 9 pin 25 pin RXD 2 3 TXD 3 2 DTR 4 2...

Page 37: ...nsity or resolution Font A complete set of alphanumeric characters in one style of type E g Helvetica Courier Times IPS Inch per second A unit used to express print speed Label A type of media with adhesive backing supplied on a backing paper Media Material on which images are printed by the printer Label tag paper fanfold paper perforated paper etc Printer driver A software program that will conv...

Page 38: ...E EO1 33099B R151120R7802 TTEC Ver02F 2016 08 2015 2016 TOSHIBA TEC CORPORATION All Rights Reserved 1 11 1 Osaki Shinagawa ku Tokyo 141 8562 JAPAN ...

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