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Toshiba B-EV4T SERIES Owner'S Manual Download Page 37

4. TROUBLESHOOTING 

ENGLISH VERSION EO1-33087 

4.3 Removing Jammed Media 

E4- 3 

Flashing speed of the LED 

Status

 

Flashing interval 

Flashing slowly 

1 sec. 

Flashing at medium speed 

0.5 sec. 

Flashing fast 

0.2 sec. 

 
 

 
4.3  Removing Jammed Media 

This section describes in detail how to remove jammed media from the printer.  

  
 
 

 
1.

  Turn the power off. 

2.

  Open the Top Cover and remove the media roll. 

3.

  Open the Ribbon Access Cover and remove the ribbon. 

4.

  Remove the jammed media from the printer.  DO NOT USE any sharp implements or tools as these could 

damage the printer. 

5.

  Clean the Print Head and Platen, then remove any further dust or foreign substances.  

6.

  Load the media and ribbon again, and close the Ribbon Access Cover and the Top Cover.

 

CAUTION! 

Do not use any tool that may damage the print head. 

Summary of Contents for B-EV4T SERIES

Page 1: ...TOSHIBA Barcode Printer B EV4T SERIES Owner s Manual ...

Page 2: ...hat to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by manufacturer for compliance could void the user s authority to operate the equipment for USA only This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la clas...

Page 3: ...ord plug with wet hands as this may cause electric shock If the machines share the same outlet with any other electrical appliances that consume large amounts of power the voltage will fluctuate widely each time these appliances operate Be sure to provide an exclusive outlet for the machine as this may cause fire or electric shock Do not place metal objects or water filled containers such as flowe...

Page 4: ...s high humidity dust or gas Ensure the printer is operated on a level surface Any data stored in the memory of the printer could be lost during a printer fault Try to avoid using this equipment on the same power supply as high voltage equipment or equipment likely to cause mains interference Unplug the machine whenever you are working inside it or cleaning it Keep your work environment static free...

Page 5: ...ing the Media E2 7 2 8 Loading the Ribbon E2 14 2 9 Media Sensor Calibration Self Print Test and Dump Mode Utilities E2 17 2 9 1 Media Sensor Calibration E2 17 2 9 2 Self Print Test and Dump Mode E2 18 2 10 How to Use an SD Card E2 20 3 MAINTENANCE E3 1 3 1 Cleaning E3 1 3 1 1 Print Head E3 1 3 1 2 Platen Sensors E3 2 3 1 3 Cover E3 2 3 1 4 Media Housing E3 2 3 1 5 Strip Sensor Strip Roller Option...

Page 6: ...s manual may not be copied in whole or in part without prior written permission of TOSHIBA TEC 2 The contents of this manual may be changed without notification 3 Please refer to your local Authorized Service representative with regard to any queries you may have in this manual ...

Page 7: ... mechanism allows easy operation and maintenance Superior hardware Clear print is realized by 8 dots mm 203 dpi for the B EV4T GS14 print head at maximum printing speed of 127 mm sec 5 inches sec or 11 8 dots mm 300 dpi for the B EV4T TS14 print head at a max printing speed of 101 6 mm sec 4 inches sec Safety consciousness The damper mechanism prevents the top cover from slamming shut A variety of...

Page 8: ...a CCC Power Cord Instruction 1 For use with 100 125 Vac mains power supply please select a power cord rated Min 125V 10A 2 For use with 200 240 Vac mains power supply please select a power cord rated Min 250V 3 Please select a power cord with the length of 2m or less 4 The power cord plug connected to the AC adapter must be able to be inserted into an ICE 320 C6 inlet Refer to the following figure...

Page 9: ... in this section are used in the following chapters Dimensions in mm inches Power Jack Power Switch Fanfold Paper Slot Parallel Interface Connector Centronics USB Interface Connector Serial Interface Connector RS 232C 198 7 8 258 10 2 173 6 8 Top Cover Release Button FEED Button Media Outlet STATUS Lamp Ribbon Access Cover Media View Window Ethernet Interface SD Card Slot ...

Page 10: ...get burned as the print head becomes very hot during printing Ribbon Rewind Gear Media Guide Media Holder Lock Switch Black Mark Sensor Cover Open Sensor Feed Gap Sensor Receiver Media Guide Adjustment Dial Print Head Media Holder Top Cover Platen Spring Guide Wheel Take up side Spring Guide Wheel Supply side Feed Gap Sensor Transmitter Ribbon Access Cover ...

Page 11: ...t colors depending on the printer statuses The main indicator lamp statuses and the corresponding printer statuses are shown inside the top cover Color Status Printer status Green Lights up Stand by Green Flashes fast Communicating with a host Green Flashes slowly Printing is temporarily stopped paused Green Red Flashes slowly The print head temperature exceeded the upper limit Red Lights up A com...

Page 12: ...ing parts of the printer Make sure to turn off the printer power and to remove the power adapter connector from the printer whenever working on the inside of the printer or when cleaning the printer For best results and longer printer life use only TOSHIBA TEC recommended media and ribbon Refer to the Supply Manual Store the media and ribbon in accordance with the specifications This printer mecha...

Page 13: ...ter Driver in the CD ROM When the printer is connected to a host computer it is good practice to turn the printer ON before turning on the host computer and to turn OFF the host computer before turning off the printer 1 To turn ON the printer power press the power switch as shown in the picture below Note that is the power ON side of the switch 2 Check that the Indicator Lamp flashes slowly in ora...

Page 14: ...not flashing 2 To turn OFF the printer power press the power switch as shown in the diagram below Note that is the power OFF side of the switch CAUTION 1 Do not turn off the printer power while the media is being printed as this may cause a paper jam or damage to the printer 2 Do not turn off the printer power while the Green Indicator Lamp is flashing as this may cause damage to the data being do...

Page 15: ...tegory 3 or greater 100BASE TX Category 5 or greater Cable length Up to 100 m segment length Depending on the operating environment a communication error may occur In that case you may need to use a shielded cable STP or device matching A USB cable connection between the printer s USB interface connector and one of your host computer s USB port NOTE When disconnecting the USB cable from the host c...

Page 16: ...to the inlet of the Power Adapter 3 Insert the Power Adapter connector into the Power Jack on the rear of the printer Power Adapter Power Cord Power Adapter Connector Power Jack NOTES 1 Since the power cord is not enclosed in this printer please purchase a proper one after referring to page 1 2 2 The EA10953 AC adapter should be exclusively used for the B EV4T Series printer The B EV4T Series prin...

Page 17: ...n the portions of the Top Cover indicated by the arrows until they click into position WARNING To avoid injury be careful not to trap your fingers while opening or closing the cover CAUTION 1 Be careful not to touch the Print Head Element when opening the Top Cover Failure to do this may cause missing dots by static electricity or other print quality problems 2 Do not cover the Cover Open Sensor w...

Page 18: ...o the Installation Guide for the External Media Roll Hanger 3 Some media rolls are wound inside and the others are wound outside See the diagram below Both types of media roll should be loaded so that the print side faces up 1 Press down the Top Cover Release Button to unlock the Top Cover then fully open the Top Cover WARNING 1 Do not touch any moving parts To reduce the risk of fingers jewellery...

Page 19: ...of the both Media Holders is engaged with the core firmly 5 Turn the Media Guide Adjustment Dial in the arrow indicating direction to move the Media Guides outward Media Holder Media Holder NOTE Media path Platen Feed Gap Sensor Black mark sensor Media Holder Media NOTES 1 Refer to the Supply Path Label attached inside of the Top Cover 2 Make sure that the print side faces up 3 Cut the leading edg...

Page 20: ...n the Media Guides and turn the Media Guide Adjustment Dial in the arrow indicating direction to adjust the Media Guides to the media width 8 Push the Media Holders against the media roll to firmly hold it then slide the Media Holder Lock Switch to the Lock side Media Guide NOTE Be careful the Media Guides do not squeeze the media Doing so bends the media causing a paper jam or feed failure Black ...

Page 21: ...er Batch mode In the batch mode the media is continuously printed and fed until the number of media specified in the issue command has been printed FEED Button CAUTION To separate the printed media from the media roll in batch mode be sure to tear off the media at the Media Outlet or cut the media past the Strip Plate If you tear off the media at the Print Head by mistake be sure to feed one label...

Page 22: ... the light or fit the Shade Plate to the Strip Block as shown in the figure Shade Plate Strip Feed Roller 2 7 Loading the Media Cont Strip mode Option When issued in the strip mode labels are automatically removed from the backing paper each time a label is printed How to set the media When issuing labels in the strip mode set the label in the following procedure 1 Load the media as described on t...

Page 23: ...dia outlet CAUTION 1 Be sure to cut the backing paper of the label Cutting labels will cause the glue to stick to the cutter which may affect the cutter quality and shorten the cutter life 2 Use of tag paper of which thickness exceeds the specified value may affect the cutter life HAZARDOUS MOVING PARTS KEEP FINGERS AND OTHER BODY PARTS AWAY The cutter is sharp so care must be taken not to injure ...

Page 24: ... 1 Fit the protrusions on the bottom of the printer into the holes in the External Media Roll Hanger 2 Insert the Media Shaft into the core of the media roll 3 Place it into the cuts of the External Media Roll Hanger 4 Pull the media forward and insert the leading edge into the Fanfold Paper Slot 5 Refer to the previous pages to complete the media loading 6 Close the Top Cover External Media Roll ...

Page 25: ... etc being drawn into the moving parts be sure to load the media once the printer has stopped moving completely 2 To avoid injury be careful not to trap your fingers while opening or closing the cover CAUTION Be careful not to touch the Print Head Element when opening the Top Cover Failure to do this may cause missing dots by static electricity or other print quality problems Top Cover Release But...

Page 26: ...e Ribbon Take up Roll against the Spring Guide Wheel and fit the wheel into the core 2 Fit the left side of the core of the Ribbon Take up Core to the Guide Wheel aligning the notch of the ribbon core with the protrusion of the Guide Wheel 5 Turn the Ribbon Rewind Gear to wind the ribbon leading film onto the Ribbon Take up Core until the ink ribbon covers the Print Head and remove any slack of th...

Page 27: ...6 Close the Ribbon Access Cover until it clicks 7 Again turn the Ribbon Rewind Gear to remove any slack of the ribbon 8 Close the Top Cover gently and push down the front part of the Top Cover until they click Now the ribbon loading is completed Ribbon Access Cover Print Head Block Ribbon Rewind Gear ...

Page 28: ...se the FEED button when the indicator lamp lights up in red The printer automatically feeds the media to perform a sensor calibration Note If you failed to release the FEED button at the right timing retry from Step 4 6 To start the Online operation turn the printer off then on again NOTE The sensor type used in the last print job has been selected The factory default is the Feed Gap Sensor Open t...

Page 29: ...Print test label sample NOTE The following commands should not affect the test print issue D AX XS Z2 1 Z2 2 without AY PRINTER INFO PROGRAM VERSION VX XX XXXX TONE ADJUST XX FEED ADJUST XX Xmm CUT POSITION ADJUST XX Xmm BACKFEED ADJUST XX Xmm PARAMETER PC 850 0 9600 8 1 NONE 2 ON AUTO FEED B0 X COORDINATE ADJUST XX Xmm SENSOR SELECTION TRANSMISSIVE SENSOR ADJ VALUE TRANSMISSIVE XX REFLECTIVE XX P...

Page 30: ...stment value SENSOR SELECTION TRANSMISSIVE Sensor selection and sensitivity SENSOR ADJ VALUE TRANSMISSIVE XX REFLECTIVE XX Sensor setting value PRINT SPEED 5IPS Print Speed FLASH ROM 4MB Flash ROM Capacity SDRAM 8MB SDRAM Capacity USER MEMORY X KB 0 KB User Memory Capacity TTF AREA XXXKB XXXKB True type font storage area Main PC board and optional memory card EXT CHAR AREA XXXKB XXXKB Writable cha...

Page 31: ...ver 2 Hold an SD card with the print surface facing up and insert it into the SD card slot until it clicks 3 Close the SD card slot cover Removing an SD Card 1 Confirm no access is made to the SD card and turn off the printer 2 Open the SD card slot cover 3 Push the SD card The SD card pops up 4 Remove it from the slot and close the SD card slot cover CAUTION 1 Turn off the printer before insertin...

Page 32: ...l alcohol WARNING 1 Be sure to turn OFF the power before performing maintenance Failure to do this may cause an electric shock 2 To avoid injury be careful not to trap your fingers while opening or closing the cover 3 Be careful when handling the print head as it becomes very hot immediately after printing Allow it to cool before performing any maintenance 4 Do not pour water directly onto the pri...

Page 33: ... Cover Open Sensor with a dry soft cloth Wipe the Cover with a dry soft cloth Wipe off dirt with a soft cloth slightly moistened with mild detergent solution Wipe the media housing with a dry soft cloth Wipe off dirt with a soft cloth slightly moistened with mild detergent solution CAUTION Do not use any volatile solvents including thinner and benzene as this may cause discoloration or distortion ...

Page 34: ...place Avoid areas where they would be exposed to direct sunlight high temperature high humidity dust or gas The thermal paper used for direct thermal printing must not have specifications which exceed Na 800 ppm K 250 ppm and Cl 500 ppm Some ink used on pre printed media may contain ingredients which shorten the print head s product life Do not use labels pre printed with ink which contain hard su...

Page 35: ... AC outlet insert the Power Adapter Connector into the Power Jack then connect the power cord to the AC outlet Section 2 5 The media is not loaded properly Reload the media properly Section 2 7 The interface cable is not connected properly Connect the interface cable again Section 2 4 Media is not issued The media sensor is dirty Clean the media sensor Section 3 1 2 A ribbon is not loaded though t...

Page 36: ...en Flashing slowly Printing is temporarily stopped paused Press the FEED Button Printing is resumed Green Red Flashing slowly The print head temperature exceeded the upper limit Stop printing and allow the print head to cool until the indicator lamp lights up in green If the indicator lamp does not light up in green or this problem occurs frequently contact the nearest TOSHIBA TEC representative R...

Page 37: ...ia from the printer 1 Turn the power off 2 Open the Top Cover and remove the media roll 3 Open the Ribbon Access Cover and remove the ribbon 4 Remove the jammed media from the printer DO NOT USE any sharp implements or tools as these could damage the printer 5 Clean the Print Head and Platen then remove any further dust or foreign substances 6 Load the media and ribbon again and close the Ribbon A...

Page 38: ...ation 10 to 90 RH no condensation Free air environment 203 dpi 8 dots mm Thermal transfer and Direct thermal Batch Strip option Cut option 50 8 mm sec 2 sec 76 2 mm sec 3 sec 101 6 mm sec 4 sec 127 mm sec 5 sec 50 8 mm sec 2 sec 76 2 mm sec 3 sec 25 4 mm 1 0 to 112 mm 4 4 108 0 mm 4 25 198 0 mm 258 0 mm 173 0 mm 7 8 10 2 6 8 2 4 kg 5 29 lb Excluding media and ribbon EAN8 13 EAN8 13 add on 2 5 UPC ...

Page 39: ...mm Thermal transfer and Direct thermal Batch Strip option Cut option 50 8 mm sec 2 sec 76 2 mm sec 3 sec 101 6 mm sec 4 sec 50 8 mm sec 2 sec 25 4 mm 1 0 to 112 mm 4 4 105 7 mm 4 16 198 0 mm 258 0 mm 173 0 mm 7 8 10 2 6 8 2 4 kg 5 29 lb Excluding media and ribbon EAN8 13 EAN8 13 add on 2 5 UPC A UPC E UPC A add on 2 5 CODE39 CODE93 CODE128 EAN128 NW7 MSI Industrial 2 of 5 ITF RM4SCC KIX Code POSTN...

Page 40: ...s attached to the printer a media roll with an outer roll diameter up to 203mm 8 and inner core diameter of 76 2mm 3 can be used A1 3 Media Please make sure that the media to be used is approved by TOSHIBA TEC The warranties do not apply to problems caused by using media that is not approved by TOSHIBA TEC For information regarding TOSHIBA TEC approved media please contact a TOSHIBA TEC authorised...

Page 41: ...ack mark length 2 0 to 10 0 0 08 to 0 39 6 0 to 10 0 0 24 to 0 39 h Black mark width Min 8 0 0 31 Thickness 0 06 to 0 19 0 0024 to 0 0075 Max outer roll diameter Ø127 5 Ø214 8 42 When the optional External Media Roll Hanger is used Roll direction Outside standard Inside Inner core diameter 25 4 to 38 1 or 76 2 1 to 1 5 or 3 See NOTE 2 A1 3 2 Detection Area of the Transmissive Sensor The Transmissi...

Page 42: ...int Area The figure below illustrates the relation between the head effective print width and media width for GS14 Type for TS14 Type Min 2 mm Min 8 mm Sensor should be positioned at the centre of the black mark Media feed direction Detecting the black marks on the back Sensor is movable within the full range 2 mm 112 0 mm Max media width 108 0 mm 0 2mm Head Effective Print Range Out of print rang...

Page 43: ... above figure 2 The centre of media should be positioned at the centre of the print head 3 Print quality is not guaranteed within 3 mm from the print head stop position including 1 mm slow up 4 Average print black rate should be 15 or less For bar code print area the print rate should be 30 or less 5 Line weight should be 3 to 12 dots Guaranteed print area 1mm 1mm 1 5mm from the right edge of medi...

Page 44: ...Should not be bundled tightly with power cords Should not be tied to power line conduits RS 232C Cable description The serial data cable used to connect the printer to a host computer should be one of the following two types 9 pin or 25 pin connector NOTE Use an RS 232C cable with a connector with inch type securing screws Connector to the Host Computer Function 9 pin 25 pin RXD 2 3 TXD 3 2 DTR 4 ...

Page 45: ...e between the gap between labels and the label itself to find the print start position of the label Font A complete set of alphanumeric characters in one style of type E g Helvetica Courier Times Gap Distance from the bottom of one label to the top of the next label IPS Inch per second A unit used to express print speed Label A type of media with adhesive backing supplied on a backing paper Media ...

Page 46: ... the print area Usually tags are made of cardboard or other durable material Thermal print head A print head using thermal transfer or thermal direct printing method Thermal transfer printing A printing method that the thermal print head heats an ink or resin coating on the ribbon against the media causing the ink resin to transfer onto the media ...

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