Toshiba 65HM167 - 65" Rear Projection TV, Service Manual

Page: 19 / 47

Customer
reports..
“Dead Set”
Defined as no Power,
no picture, and no
sound using Remote
Control and Power
button. (No LED
indication)
Is the
Set plugged in?
Yes
No
Resolved
Is there
Another outlet
You can try?
Is
Anything else
Plugged in
Same outlet?
No
Yes
Plug in a known good
device and see if the
outlet is active.
Does
The new device
Work?
Yes
No
Yes
No
It appears you have a bad
outlet or it is controlled by
a switch.
The customer needs to
check the wall switches in
the room. If none control
the outlet, most likely he
needs to call his
electrician or check the
electrical breakers.
Does the
Other Device
Work?
To
2
Yes
Dead Set
If a power strip or surge
Protector is being used,
The customer should also
use it for the following
steps.
If a surge protector or
power strip is being used,
go directly into wall outlet.
If there is a problem
with the outlet, the
known good device
will work in the new
outlet.
No
To
3
Be sure this criteria is met
Via proper questioning!
Plug the set in and
turn it on.
Does it
Work now?
Yes No
Unplug the set for 10-15
seconds and plug back in.
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