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6. Warranty terms
6.1 Extent of warranty
Torqeedo GmbH, Petersbrunner Straße 3a in D-82319 Starnberg, Germany, guarantees the
final purchaser of this product that the product is free from material and manufacturing
faults during the period stated below. Torqeedo will indemnify the final purchaser for any
expense for the repair of a material or manufacturing fault. This indemnification obligation
does not cover the incidental costs of a warranty claim or any other financial losses (e.g.
costs for towing, telecommunications, food, accommodation, loss of earnings, loss of time
etc.).
The warranty ends two years after the date on which the product was delivered to the final
purchaser. Products that are used commercially or by public authorities - even if only tem
-
porarily - are excluded from this two-year warranty. In these cases, the statutory warranty
applies. The right to claim under warranty runs out six months after discovery of a fault.
Torqeedo decides whether faulty parts are repaired or replaced. Distributors and dealers
who repair Torqeedo products have no authority to make legally binding statements on
behalf of Torqeedo.
Normal wear and tear and routine servicing are excluded from the warranty.
Torqeedo is entitled to refuse a warranty claim if
• the warranty was not correctly submitted (refer to the warranty process),
• the product was not treated in accordance with the instructions,
• the safety, operating and care instructions in the manual were not observed,
• the product was in any way altered or modified or parts and accessories were added
that are not expressly permitted or recommended by Torqeedo,
• previous maintenance or repairs were not undertaken by organizations authorized by
Torqeedo or parts that were not original spare parts were used unless the end user can
prove that the facts that justify rejecting the warranty claim did not favor the develop
-
ment of the fault. As well as the rights arising from this warranty, the customer also has
legal warranty claim rights arising from the purchase contract with the dealer that are
not hampered by this warranty.
