Troubleshooting
Perform only the steps described in these instructions. All further inspection, maintenance, and repair work
must be performed by an authorized service center or a similarly qualified specialist if you cannot solve the
problem yourself.
Problem
Possible Cause
Corrective Action
1. The battery pack is low on charge.
1. Charge the battery pack.
2. The battery is not fully installed in the
machine.
2. Remove and then reseat the battery
into the machine, making sure that it is
fully installed and latched.
3. The battery pack is over or under the
appropriate temperature range.
3. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
4. The battery pack has exceeded high
amperage limits.
4. Release the trigger, then press the
trigger switch.
5. There is moisture on the leads of the
battery pack.
5. Allow the battery pack to dry or wipe it
dry.
6. The battery pack is damaged.
6. Replace the battery pack.
The machine does not run or does not run
continuously.
7. There is another electrical problem
with the machine.
7. Contact your Authorized Service
Dealer.
1. The battery pack charge capacity is
too low.
1. Remove the battery pack from the
machine and fully charge the battery
pack.
The machine does not reach full power.
2. The air vents are blocked.
2. Clean the air vents.
1. The machine is overloaded.
1. Push the machine with less force, or
at a slower pace.
2. You are trying to remove too much
snow per swath.
2. Reduce the amount of snow removed
per swath.
3. You are trying to remove extremely
heavy or wet snow.
3. Do not overload the machine with
extremely heavy or wet snow.
4. The discharge chute is plugged.
4. Unclog the discharge chute.
5. The auger/impeller drive belt is loose
or is off the pulley.
5. Install and/or adjust the auger/impeller
drive belt; refer to
www.Toro.com
for servicing information or take the
machine to an Authorized Service
Dealer.
The machine runs, but the machine
discharges snow poorly or not at all.
6. The auger/impeller drive belt is worn
or broken.
6. Replace the auger/impeller drive belt;
refer to
www.Toro.com
for servicing
information or take the machine to an
Authorized Service Dealer.
1. The battery pack is over or under the
appropriate temperature range.
1. Move the battery pack to a place
where it is dry and the temperature is
between 5°C (41°F) and 40°C (104°F).
The battery pack loses charge quickly.
2. The machine is overloaded.
2. Push the machine with less force.
1. The battery charger is over or under
the appropriate temperature range.
1. Unplug the battery charger and move
it to a place where it is dry and the
temperature is between 5°C (41°F)
and 40°C (104°F).
The battery charger is not working.
2. The outlet that the battery charger is
plugged into does not have power.
2. Contact your licensed electrician to
repair the outlet.
The LED indicator light on the battery
charger is red.
1. The battery charger and/or battery
pack is over or under the appropriate
temperature range.
1. Unplug the battery charger and move
the battery charger and battery pack
to a place where it is dry and the
temperature is between 5°C (41°F)
and 40°C (104°F).
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