GEARS – The Systematic Approach to Defining,
Diagnosing and Solving Problems
1.
Gather Information
• Information reported by the customer
• Information observed by you
• Establish the “what, where and when” of the issue
2.
Evaluate Potential Causes
• Consider possible causes of the problem to develop a hypothesis
• Narrow down the focus of the problem
3.
Assess Performance
• Ensure that you have all the necessary tools for testing
• Test all potential causes of the failure
• Reevaluate and create a new hypothesis if necessary
4.
Repair
• Return the unit to service by repairing, rebuilding, or replacing
5.
Solution Confirmation
• Did the issue go away?
• Was the root cause of the issue correctly repaired?
• Are there any other new symptoms?
Troubleshooting: GEARS – The Systematic Approach to
Defining, Diagnosing and Solving Problems
Page 3–2
Greensmaster
®
eFlex 1021
20248SL Rev C
Summary of Contents for 04861
Page 1: ...Form No 20248SL Rev C Greensmaster eFlex 1021 Model 04861...
Page 5: ...NOTES Greensmaster eFlex 1021 Page 5 NOTES 20248SL Rev C...
Page 6: ...NOTES Page 6 Greensmaster eFlex 1021 20248SL Rev C...
Page 8: ...g340146 Figure 1 Preface Page 8 Greensmaster eFlex 1021 20248SL Rev C...
Page 16: ...Safety Safety and Instructional Decals Page 1 6 Greensmaster eFlex 1021 20248SL Rev C...
Page 198: ...DPA Cutting Units Service and Repairs Page 7 32 Greensmaster eFlex 1021 20248SL Rev C...
Page 228: ...Universal Groomer Optional Service and Repairs Page 8 30 Greensmaster eFlex 1021 20248SL Rev C...
Page 234: ......
