The Toro Total Coverage Guarantee
A Limited Warranty
Conditions and Products Covered
The Toro Company and its affiliate, Toro Warranty Company, pursuant
to an agreement between them, jointly warrant your Toro Commercial
product (“Product”) to be free from defects in materials or workmanship
for two years or 1500 operational hours*, whichever occurs first. This
warranty is applicable to all products with the exception of Aerators
(refer to separate warranty statements for these products). Where a
warrantable condition exists, we will repair the Product at no cost to you
including diagnostics, labor, parts, and transportation. This warranty
begins on the date the Product is delivered to the original retail purchaser.
* Product equipped with an hour meter.
Instructions for Obtaining Warranty Service
You are responsible for notifying the Commercial Products Distributor or
Authorized Commercial Products Dealer from whom you purchased the
Product as soon as you believe a warrantable condition exists. If you need
help locating a Commercial Products Distributor or Authorized Dealer, or
if you have questions regarding your warranty rights or responsibilities,
you may contact us at:
Toro Commercial Products Service Department
Toro Warranty Company
8111 Lyndale Avenue South
Bloomington, MN 55420-1196
952–888–8801 or 800–952–2740
E-mail: [email protected]
Owner Responsibilities
As the Product owner, you are responsible for required maintenance and
adjustments stated in your
Operator's Manual
. Failure to perform required
maintenance and adjustments can be grounds for disallowing a warranty
claim.
Items and Conditions Not Covered
Not all product failures or malfunctions that occur during the warranty
period are defects in materials or workmanship. This warranty does not
cover the following:
•
Product failures which result from the use of non-Toro replacement
parts, or from installation and use of add-on, or modified non-Toro
branded accessories and products. A separate warranty may be
provided by the manufacturer of these items.
•
Product failures which result from failure to perform recommended
maintenance and/or adjustments. Failure to properly maintain your
Toro product per the Recommended Maintenance listed in the
Operator’s Manual
can result in claims for warranty being denied.
•
Product failures which result from operating the Product in an abusive,
negligent, or reckless manner.
•
Parts subject to consumption through use unless found to be defective.
Examples of parts which are consumed, or used up, during normal
Product operation include, but are not limited to, brake pads and
linings, clutch linings, blades, reels, rollers and bearings (sealed or
greasable), bed knives, spark plugs, castor wheels and bearings, tires,
filters, belts, and certain sprayer components such as diaphragms,
nozzles, and check valves, etc.
•
Failures caused by outside influence. Conditions considered to be
outside influence include, but are not limited to, weather, storage
practices, contamination, use of unapproved fuels, coolants, lubricants,
additives, fertilizers, water, or chemicals, etc.
•
Failure or performance issues due to the use of fuels (e.g. gasoline,
diesel, or biodiesel) that do not conform to their respective industry
standards.
•
Normal noise, vibration, wear and tear, and deterioration.
•
Normal “wear and tear” includes, but is not limited to, damage to seats
due to wear or abrasion, worn painted surfaces, scratched decals or
windows, etc.
Parts
Parts scheduled for replacement as required maintenance are warranted
for the period of time up to the scheduled replacement time for that part.
Parts replaced under this warranty are covered for the duration of the
original product warranty and become the property of Toro. Toro will make
the final decision whether to repair any existing part or assembly or replace
it. Toro may use remanufactured parts for warranty repairs.
Deep Cycle and Lithium-Ion Battery Warranty:
Deep cycle and Lithium-Ion batteries have a specified total number of
kilowatt-hours they can deliver during their lifetime. Operating, recharging,
and maintenance techniques can extend or reduce total battery life. As the
batteries in this product are consumed, the amount of useful work between
charging intervals will slowly decrease until the battery is completely worn
out. Replacement of worn out batteries, due to normal consumption,
is the responsibility of the product owner. Battery replacement may be
required during the normal product warranty period at owner’s expense.
Note: (Lithium-Ion battery only): A Lithium-Ion battery has a part only
prorated warranty beginning year 3 through year 5 based on the time
in service and kilowatt hours used. Refer to the
Operator's Manual
for
additional information.
Maintenance is at Owner’s Expense
Engine tune-up, lubrication, cleaning and polishing, replacement of filters,
coolant, and completing recommended maintenance are some of the
normal services Toro products require that are at the owner’s expense.
General Conditions
Repair by an Authorized Toro Distributor or Dealer is your sole remedy
under this warranty.
Neither The Toro Company nor Toro Warranty Company is liable for
indirect, incidental or consequential damages in connection with the
use of the Toro Products covered by this warranty, including any
cost or expense of providing substitute equipment or service during
reasonable periods of malfunction or non-use pending completion
of repairs under this warranty. Except for the Emissions warranty
referenced below, if applicable, there is no other express warranty. All
implied warranties of merchantability and fitness for use are limited to
the duration of this express warranty.
Some states do not allow exclusions of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so the above
exclusions and limitations may not apply to you. This warranty gives you
specific legal rights, and you may also have other rights which vary from
state to state.
Note regarding engine warranty:
The Emissions Control System on your Product may be covered by
a separate warranty meeting requirements established by the U.S.
Environmental Protection Agency (EPA) and/or the California Air Resources
Board (CARB). The hour limitations set forth above do not apply to the
Emissions Control System Warranty. Refer to the Engine Emission Control
Warranty Statement supplied with your product or contained in the engine
manufacturer’s documentation for details
Countries Other than the United States or Canada
Customers who have purchased Toro products exported from the United States or Canada should contact their Toro Distributor (Dealer) to obtain
guarantee policies for your country, province, or state. If for any reason you are dissatisfied with your Distributor's service or have difficulty obtaining
guarantee information, contact the Toro importer.
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