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The time spent in repair is added to the warranty period. The repair period of the product is maximum 20
business days.
• The warranty starts from the date of notification of the product defect to the TORK authorized service,
or in the absence of an authorized service station, to the seller, dealer, agency, representative, importer or
manufacturer of the product. The consumer can make the failure notification via telephone, fax, e-mail,
registered letter with return receipt or similar, but in case of conflict, the burden of proof rests with the
consumer.
• The product;
• In the event that it breaks down at least four times within a year or six times within the warranty period
determined by the manufacturer and/or importer, provided that it remains within the warranty period, from
the date it is delivered to the consumer, and if the user is not able to benefit from this product due to these
faults,
• In case of exceeding the maximum time required for repair,
• If it is determined that the repair of the malfunction is not possible with a report prepared by the seller,
dealer, agency, representative or one of our company's officials, respectively, if the service station is not
available, the product will be replaced free of charge.
• The warranty period of the product that has been changed during the warranty period, the purchased
product, TORK Industrial Automation Products San. Trade Ltd. St. limited to the remaining warranty period
provided by
• Free repair and product replacement obligations are eliminated in the following cases.
• Failure of the product due to use contrary to the methods or conditions specified in the user manual,
• The product and the warranty labels on its contents are damaged/torn,
• If it is determined or noticed that the product has been opened/repaired before, other than TORK
Authorized Service personnel,
• In case the outer surfaces of the product and its components are broken within the customer's
responsibility,
• Incorrect handling (bump, drop, impact), inadequate maintenance, abuse, use contrary to the
environmental characteristics specified in the user manual, use of the product in excessively humid, dusty
or hot environments, use in environments that are damaging to electronic circuits and corrosive, failures
caused by accidents, impacts, electricity (voltage changes), natural disasters,
• Malfunctions or damages during transportation that are not under the responsibility of SMS Sanayi
Malzemeleri Üretim ve Satası A.S.,
• In case the defective part is replaced with parts other than TORK Authorized technical services and/or
parts without SMSTORK warranty
• If it is determined by a report to be issued by the TORK authorized service, whether the malfunctions
occur as a result of usage error or not.
