Introduction
Getting
Technical
Support
6
P/N:
1001608
‐
01
Getting Technical Support
Before
contacting
a
Topcon
customer
representative
about
any
problems
with
the
receiver,
see
for
some
solutions
that
may
fix
the
issue.
Contact
your
local
Topcon
dealer
or
visit
the
Topcon
Total
Care
Web
site
(www.TopconTotalCare.com)
for
technical
support.
When
contacting
Topcon
for
technical
assistance,
provide
the
following
information
for
better
and
faster
service:
1.
A
description
of
the
following:
–
Field
operation
that
was
being
performed
when
the
problem
occurred
–
Details
of
the
unexpected
behavior,
symptoms,
and
any
error
messages
that
precede
or
follow
the
problem
–
Problem
occurrence
frequency
or
patterns
2.
Receiver
information
and
configuration
settings.
For
receiver
information,
click
Information
in
TRU,
select
Save
to
File
,
enter
a
file
name,
and
save
it
to
the
computer.
3.
Specifications
of
mobile
devices
and
computers
used
in
the
field
or
office
exhibiting
the
problem.
These
specifications
should
include
model
information,
version
number,
operating
system
information,
memory
and
storage
capacity,
etc.
4.
Information
about
the
system
software,
including
the
version
number
and
steps
to
reproduce
the
problem.
5.
A
description
of
the
field
environment
and/or
observation
conditions
when
the
problem
occurred.
For
quick
and
effective
support,
provide
a
detailed
description
of
the
problem.
