Warranty, Service, and Support Information
As part of our commitment to keep you up-and-running, all Topaz SigLite
products are protected by a standard one-year limited warranty. During
or after the initial one-year period you may choose to take advantage of
our Perpetual Warranty program, in which we will renew your tablet with
new data cable, pen, and plastic casing for a small fee. All Perpetual
Warranty tablets are protected by a one-year warranty from the date of
their renewal. Be sure to read the terms of the Topaz Limited Warranty
provided with your tablet for more detail.
If you wish to repair a tablet under warranty, renew a tablet with Perpetu-
al Warranty, or order replacement part such as pens or pen tips, contact
your local distributor or the Topaz factory at (805) 520 8284 or email us
at [email protected]. Technical support is available mon-fri
9-5 p.m. PST by calling (805 520 8286), fax (805 520 0867), or email
Connecting the Tablet
Do not connect the tablet until software is installed. To connect the tab-
let, simply insert the USB plug into the USB port specified during SigPlus
installation. The tablet is hot-pluggable and may be connected and
removed without restarting the host computer. To test your fully installed
tablet, run DemoOCX.exe, found as a shortcut on your desktop or in
folder
WIN\SigPlus\
. After booting the program, click the “START” button
and sign using the tablet. If a signature does not appear in the De-
moOCX window, make certain that you have specified the correct tablet
settings (TabletModel= SigLite1X5, TabletType=6) in SigPlus. Tablet set-
tings can be adjusted by viewing
WIN\SigPlus.ini
or with SigPlus Adjust
utility available for download from the Topaz website.
Using the Tablet
To sign, use the supplied plastic pen stylus to write directly on the sig-
nature sensor’s surface. Signatures are not stored in the SigLite tablet,
but are captured by software on the computer. Therefore, the fact that
a signature has been made does not guarantee the signature has been
captured. In order to capture signatures on the computer, be sure that
SigPlus or other Topaz-compatible end-user software is running and the
tablet is connected to the correct USB port, as specified under the head-
ing “Software Installation” on the facing page.
To test your fully installed tablet, run DemoOCX.exe, found as a shortcut
on your desktop or in folder
WIN\SigPlus\
. After booting the program,
click the “START” button and sign using the tablet. If a signature does
not appear in the DemoOCX window, double-check that the cables are
connected properly and the tablet settings are correct.
Since SigLite is based on pressure-sensitive technology, make certain
that you do not apply excessive pressure when signing or risk damaging
the tablet permanently. Although the sensor will register pressure from
any object such as a fingertip or pencil, please sign using the supplied
plastic pen stylus ONLY, and refrain from bringing any foreign obeject
into contact with the sensor surface or risk tablet damage. If the sensor
membrane surface is cut, scratched, or otherwise harmed the tablet’s
performance will suffer and it may fail completely.
Do not attempt to capture a signature through a sheet or pad of pa-
per. The stylus must come into direct contact in order to function. Any
intermediate object will cause an inaccurate signature or require more
pressure than is acceptable within the sensor’s specifications. Do not
sign with standard inking-tipped pens.
If you desire to capture electronic sigantures while signing a paper form
with ink, you may consider using Topaz Gem-series tablets with ink-
tipped active pens and digitizing tablets specially designed for such a
purpose.
