Firewalls, antivirus scanners and pop-up blockers can also interfere with MyDrive
Connect. It may be necessary to configure your firewall and router to allow MyDrive
Connect full access to the internet.
If you are using MyDrive Connect on a business network, for example at your workplace,
be aware that your company may have restrictions and access policies that may prevent
MyDrive Connect from connecting to TomTom servers. Also, if you are using a public
network, it could be an unstable internet connection and could cause a download or an
installation failure.
Downloading and installing your map (MyDrive Connect)
Before you start
1.
Make sure that you are using the latest version of MyDrive Connect.
2.
Check if there is sufficient free space on your computer. You need a minimum of
8GB. more
Note
: Security settings on your computer or internet router may prevent MyDrive Connect from
downloading files. For more information, go to What should I know before downloading
updates?
Tip
: To save time, you can set MyDrive Connect to download updates automatically even when
your device is not connected. You can then install the updates next time you connect your
device. To use this feature, go to
Settings
, open the
Downloads
tab and select to
Downloading and installing your map
1.
Connect your navigation device to your computer. Switch on your device.
2.
If MyDrive Connect doesn't open automatically, click the MyDrive Connect icon (
or
) in the Windows notification area or Apple menu bar and then click
MyDrive
Connect
.
