Troubleshooting guide
My GO 6200, GO 5200, GO 620, GO 520, GO
PROFESSIONAL, GO ESSENTIAL or VIA 53 shows an
error message
Click here to see which products/categories this applies to.
If your GO 6200, GO 5200, GO 620, GO 520, GO PROFESSIONAL or VIA 53 displays an
error, you need to connect it to the computer so that the MyDrive Connect software can help
your device recover.
If you don’t have MyDrive Connect installed, you can see how to install it on our FAQ:
Once MyDrive Connect is installed, connect your device to the computer using the USB cable
that came with the device. Make sure to connect the USB cable into the computer and not into a
USB extension, or a USB port on keyboard or monitor.
When your device has been connected to the computer, MyDrive Connect starts and will recover
the software on your device.
Transferring items from MyDrive to your navigation device
Click here to see which products/categories this applies to.
In MyDrive, you can add POI (Point of Interest) files, Favourites and your active destination and
sync all these to your device. If you ever have to reset your device, you just log into your
TomTom account to sync them.
Which devices can I use?
This feature is compatible with the following devices: GO 40, GO 50, GO 51, GO 60, GO 61,
GO 400, GO 500, GO 600, GO 510, GO 610, Rider 410, Rider 400, Rider 40, GO 5000, GO
6000, GO 5100, GO 6100, Trucker 5000, Trucker 6000, START 40, START 50, START 60,
Start 42, Start 52, Start 62, VIA 52, VIA 62, GO 520 Wi-Fi, GO 620 Wi-Fi, Rider 500, Rider
550, GO 5200 Wi-Fi, GO 6200 Wi-Fi
